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It Help Desk Associate Jobs in Minnesota (NOW HIRING)

Collabera

Help Desk Support

Columbia Heights, MN · On-site

$20.25 - $27.50/hr

Company Description Since 1991, Collabera has been a leading provider of IT staffing solutions and ... Title: Help Desk Support Duration: 6 month (may extend) Location: Columbia Heights, MN ...

Level 10, LLC

Help Desk Technician

Mound, MN · On-site

$20/hr

... our help desk. The Technical Support and Services Technician is responsible for having strong ... Have basic IT knowledge Have an interest in pursuing a career in the IT field Have the ability to ...

Level 10, LLC

Help Desk Technician

Mound, MN · On-site

$20/hr

... our help desk. The Technical Support and Services Technician is responsible for having strong ... Have basic IT knowledge Have an interest in pursuing a career in the IT field Have the ability to ...

Level 10, LLC

Help Desk Technician

Mound, MN · On-site

$20/hr

... our help desk. The Technical Support and Services Technician is responsible for having strong ... Have basic IT knowledge Have an interest in pursuing a career in the IT field Have the ability to ...

HM Cragg

IT Manager

Eden Prairie, MN

$96K - $118K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role is responsible for managing the day-to-day performance, priorities, workload, development, and accountability of the Help Desk and System Administration team. The IT Manager works under the ...

HM Cragg

IT Manager

Eden Prairie, MN · On-site

$135K - $155K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role is responsible for managing the day-to-day performance, priorities, workload, development, and accountability of the Help Desk and System Administration team. The IT Manager works under the ...

TEKsystems

IT Support Specialist

Eden Prairie, MN

$28 - $32/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Top Skills' Details • Help Desk or IT Support experience • Microsoft 365 administration experience • Systems administration knowledge • Network troubleshooting/support experience • Strong ...

Wipro Limited

Help Desk

Minneapolis, MN · On-site

$45K - $121K/yr

  • Medical

  • Dental

  • PTO

WIPRO) is a leading technology services and consulting company focused on building innovative ... For additional information, visit us at www.wipro.com. Role Purpose The purpose of this role is to ...

defi AUTO LLC

Client Support Desk Analyst

Saint Paul, MN · On-site

$60K - $75K/yr

This is a Level 2 Technical Application Support position, not an IT Help Desk role. Candidates should have experience troubleshooting business applications, analyzing data, and supporting software ...

TEKsystems

It Support Specialist

Eden Prairie, MN

$28 - $32/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Role Breakdown • 50% Help Desk / End User Support • 50% Systems Administration & Infrastructure ... Assist with IT security initiatives • Participate in IT projects and technology upgrades ...

Allstar

IT Support Specialist

Gaylord, MN

$50K - $55K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Tier II IT Support Administrator (MSP Experience Preferred) Eden Prairie, MN (Onsite) $50,000-$55 ... Help Desk Technicians * MSP Support Technicians * Technical Support Administrators * Desktop ...

Allstar

IT Support Specialist

Gaylord, MN · On-site

$50K - $55K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Tier II IT Support Administrator (MSP Experience Preferred) Eden Prairie, MN (Onsite) $50,000-$55 ... Help Desk Technicians * MSP Support Technicians * Technical Support Administrators * Desktop ...

TekWissen LLC

IT Technician

Bloomington, MN · On-site

$25/hr

Title: IT Technician Work Location: Bloomington, MN 55435 Duration: 12 Months Job Type: Temporary ... Prior experience with the help desk/applications support * Work in 12 hour rotating shifts (DAY ...

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All JobsIt Help Desk Associate JobsIt Help Desk Associate Jobs in Minnesota

It Help Desk Associate information

See Minnesota salary details

$11

$22

$32

How much do it help desk associate jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for it help desk associate in Minnesota is $22.63, according to ZipRecruiter salary data. Most workers in this role earn between $18.85 and $25.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk Associate?

To thrive as an IT Help Desk Associate, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by a degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you effectively address user issues and build trust with clients. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction within an organization.

What are some common challenges an IT Help Desk Associate faces, and how can they be effectively managed?

IT Help Desk Associates often encounter challenges such as handling high volumes of support requests, troubleshooting diverse technical issues, and communicating solutions to users with varying tech skills. Effective time management and prioritization help manage workload peaks, while continuous learning ensures up-to-date troubleshooting skills. Building strong communication and customer service abilities is also essential, as associates frequently need to explain technical concepts in user-friendly language and maintain a positive attitude under pressure.

What is the difference between It Help Desk Associate vs Network Support Technician?

AspectIt Help Desk AssociateNetwork Support Technician
CertificationsCompTIA A+, Network+ (preferred)CompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentHelp desk, user support, troubleshootingNetwork infrastructure, server support, hardware setup
Employer & Industry UsageIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search & ComparisonYesYes

The It Help Desk Associate primarily provides user support and troubleshooting for software and hardware issues within an organization, often working in help desk environments. In contrast, a Network Support Technician focuses on maintaining and troubleshooting network infrastructure, including servers and network hardware. While both roles require technical certifications and involve IT support, the Help Desk Associate is more user-focused, whereas the Network Support Technician specializes in network systems.

What does an IT Help Desk Associate do?

An IT Help Desk Associate provides technical support and assistance to employees or customers experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries via phone, email, or chat, and escalate more complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly within an organization, minimizing downtime and improving productivity. Additionally, they may help with setting up new equipment, managing user accounts, and providing training on common IT tools.
What are the most commonly searched types of It Help Desk jobs in Minnesota? The most popular types of It Help Desk jobs in Minnesota are:
What are popular job titles related to It Help Desk Associate jobs in Minnesota? For It Help Desk Associate jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching It Help Desk Associate jobs in Minnesota look for? The top searched job categories for It Help Desk Associate jobs in Minnesota are:
What cities in Minnesota are hiring for It Help Desk Associate jobs? Cities in Minnesota with the most It Help Desk Associate job openings:
It Help Desk Associate jobs near you
Infographic showing various It Help Desk Associate job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $47,065 per year, or $22.6 per hour.

IT Support Specialist

Christensen Group Inc

Eden Prairie, MN

$56K - $70K/hr

Full-time

Re-posted 8 hours ago

Job description

Description

 We are growing our IT team and are looking for a contractor IT Support Specialist who is passionate about technology and enjoys helping people. This role will help support us in our 4 C's: Clients, Carriers, Community, and Coworkers and is ideal for someone who is friendly, approachable, and can build positive relationships while delivering exceptional technical support. 


This role is primarily in-office and combines Help Desk support with systems administration. Approximately 50% of the role focuses on providing technical support to employees, while the other 50% involves supporting our IT infrastructure, Microsoft 365 administration, network administration, device management, security, and IT projects. 


We're looking for a proactive problem solver who communicates effectively, enjoys working with people, and thrives in a collaborative environment. 


Essential Duties and Responsibilities 

End User Support (50%) 

  • Provide Help Desk support, resolving approximately 50% of daily technical support requests. 
  • Troubleshoot hardware, software, networking, Microsoft 365, and connectivity issues. 
  • Perform user onboarding and offboarding, including account creation, access management, and equipment provisioning. 
  • Image, deploy, and manage laptops and other IT hardware. 

Systems & Infrastructure 

  • Manage and maintain network infrastructure, servers, devices, and core IT systems. 
  • Administer support through the Microsoft 365 Admin center including, Entra ID, Intune Endpoint Manager, Exchange online, Azure AD, etc. 
  • Perform preventative maintenance and participate in infrastructure improvements and IT projects. 

Security & Documentation 

  • Respond to security incidents, implement remediation, and support cybersecurity initiatives. 
  • Create and maintain technical documentation, knowledge base articles, and standard operating procedures. 
  • Participate in a rotating on-call schedule to provide after-hours support when needed. 

Requirements

Qualifications  

  • Associate degree in Information Technology (or equivalent experience). 
  • 3+ years of IT support or systems administration experience. 
  • Strong troubleshooting, communication, and customer service skills. 
  • Self-motivated, collaborative, and eager to learn new technologies. 

Preferred Experience 

  • Networking fundamentals (DNS, DHCP, VLANs, routing) 
  • Microsoft 365, Exchange Online, Intune, Azure, and Entra ID 
  • Active Directory and Group Policy 
  • Wireless: Ruckus Firewall: WatchGuard Endpoint protection: Panda, Huntress Backup: Barracuda 

Preferred Certifications 

  • CompTIA A+, Network+, or Security+ 
  • Microsoft 365 Certified: Enterprise Administrator Expert 
  • Microsoft Certified: Azure Administrator Associate 
  • Microsoft Certified: Security Administrator Associate 

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