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It Help Desk Associate Jobs in Minnesota (NOW HIRING)

PIPESTONE

IT Service Desk Lead

Pipestone, MN · On-site

$65 - $80/hr

PIPESTONE is looking for an IT Service Desk Lead to oversee daily help desk operations, support escalated technical issues, and help drive exceptional service for our internal customers. What You'll ...

PIPESTONE

IT Service Desk Lead

Pipestone, MN · On-site

$65K - $80K/yr

PIPESTONE is looking for an IT Service Desk Lead to oversee daily help desk operations, support escalated technical issues, and help drive exceptional service for our internal customers. What You'll ...

Collabera

Help Desk Support

Columbia Heights, MN · On-site

$20.25 - $27.50/hr

Company Description Since 1991, Collabera has been a leading provider of IT staffing solutions and ... Title: Help Desk Support Duration: 6 month (may extend) Location: Columbia Heights, MN ...

AEG

Information Technology Manager

Saint Paul, MN · On-site

$95K - $117K/yr

Information Technology Manager - $80(K) - $105(K) annually Position Summary: The Manager ... Manage Help Desk issue list to aid in actively closing and resolving tickets in a timely fashion.

Level 10, LLC

Help Desk Technician

Mound, MN · On-site

$20/hr

... our help desk. The Technical Support and Services Technician is responsible for having strong ... Have basic IT knowledge Have an interest in pursuing a career in the IT field Have the ability to ...

Level 10, LLC

Help Desk Technician

Mound, MN · On-site

$20/hr

... our help desk. The Technical Support and Services Technician is responsible for having strong ... Have basic IT knowledge Have an interest in pursuing a career in the IT field Have the ability to ...

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All JobsIt Help Desk Associate JobsIt Help Desk Associate Jobs in Minnesota

It Help Desk Associate information

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How much do it help desk associate jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for it help desk associate in Minnesota is $22.63, according to ZipRecruiter salary data. Most workers in this role earn between $18.85 and $25.91 per hour, depending on experience, location, and employer.

What does an IT Help Desk Associate do?

An IT Help Desk Associate provides technical support and assistance to employees or customers experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries via phone, email, or chat, and escalate more complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly within an organization, minimizing downtime and improving productivity. Additionally, they may help with setting up new equipment, managing user accounts, and providing training on common IT tools.

What are the key skills and qualifications needed to thrive as an IT Help Desk Associate?

To thrive as an IT Help Desk Associate, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by a degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you effectively address user issues and build trust with clients. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction within an organization.

What are some common challenges an IT Help Desk Associate faces, and how can they be effectively managed?

IT Help Desk Associates often encounter challenges such as handling high volumes of support requests, troubleshooting diverse technical issues, and communicating solutions to users with varying tech skills. Effective time management and prioritization help manage workload peaks, while continuous learning ensures up-to-date troubleshooting skills. Building strong communication and customer service abilities is also essential, as associates frequently need to explain technical concepts in user-friendly language and maintain a positive attitude under pressure.

What is the difference between It Help Desk Associate vs Network Support Technician?

AspectIt Help Desk AssociateNetwork Support Technician
CertificationsCompTIA A+, Network+ (preferred)CompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentHelp desk, user support, troubleshootingNetwork infrastructure, server support, hardware setup
Employer & Industry UsageIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search & ComparisonYesYes

The It Help Desk Associate primarily provides user support and troubleshooting for software and hardware issues within an organization, often working in help desk environments. In contrast, a Network Support Technician focuses on maintaining and troubleshooting network infrastructure, including servers and network hardware. While both roles require technical certifications and involve IT support, the Help Desk Associate is more user-focused, whereas the Network Support Technician specializes in network systems.

Can I get into an IT Help Desk Associate with no experience?

Entry-level IT Help Desk Associate positions often do not require prior experience and focus on customer service skills, basic technical knowledge, and a willingness to learn. Certifications like CompTIA A+ can improve chances, and on-the-job training is common for new hires.

What are the most commonly searched types of It Help Desk jobs in Minnesota?

The most popular types of It Help Desk jobs in Minnesota are:

What are popular job titles related to It Help Desk Associate jobs in Minnesota?

For It Help Desk Associate jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching It Help Desk Associate jobs in Minnesota look for?

The top searched job categories for It Help Desk Associate jobs in Minnesota are:

What cities in Minnesota are hiring for It Help Desk Associate jobs?

Cities in Minnesota with the most It Help Desk Associate job openings:

It Help Desk Associate jobs near you
Infographic showing various It Help Desk Associate job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $47,065 per year, or $22.6 per hour.

Help Desk Administrator

Olsen Thielen & Co., LTD

Roseville, MN • On-site

$55K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

Help Desk Administrator
Are you passionate about technology and helping people solve problems? Olsen Thielen & Co., Ltd., a progressive and well-established firm with a rich legacy spanning more than 100 years, is looking for a Help Desk Administrator to join our growing IT team. With offices in Roseville and Eden Prairie, Minnesota, we are committed to providing exceptional service to both our clients and employees. At Olsen Thielen, we have built our reputation on our core values of Growth, Respect, Ethics, Accountability, and Teamwork. We believe our employees are our greatest asset and are dedicated to helping them succeed through training, mentorship, and ongoing professional development. This role is an excellent opportunity for someone who is technically curious, enjoys troubleshooting, and is eager to build a long-term career in information technology.
What Awaits You
  • Meaningful Impact: Serve as the first point of contact for technical support and help employees stay productive.
  • Hands-On Learning: Gain experience supporting Windows environments, Microsoft 365 applications, networking, and hardware.
  • Professional Growth: Build your technical skills while working alongside experienced IT professionals.
  • Collaborative Environment: Work with team members across departments and contribute to a culture of service and continuous improvement.
  • Technology Exposure: Support a wide range of devices, systems, and business applications used throughout the firm.

Key Responsibilities
  • Provide first and second-level technical support to end users via phone, email, and in person.
  • Troubleshoot and resolve issues related to Windows 11 devices and Microsoft 365 applications.
  • Diagnose and resolve basic network connectivity issues, including Wi-Fi, VPN, IP configuration, DNS, and connectivity interruptions.
  • Set up, configure, and maintain user accounts, permissions, and devices.
  • Log, track, prioritize, and resolve support requests through the help desk ticketing system.
  • Escalate complex technical issues to senior IT staff or specialized support teams when appropriate.
  • Assist with employee onboarding and offboarding, including hardware setup and account provisioning.
  • Maintain documentation of common issues, resolutions, and IT procedures.
  • Provide basic hardware support for laptops, desktops, printers, and peripheral devices.
  • Maintain hardware inventory, track technology assets throughout their lifecycle, and coordinate repairs and replacements.

We're Looking For
  • Minimum of an Associate's degree in Computer Science, Information Technology, or a related field OR 2+ years of related experience.
  • Familiarity with Windows 11 operating systems.
  • Working knowledge of Microsoft 365 applications, including Outlook, Teams, SharePoint, OneDrive, Excel, and Word.
  • Basic understanding of networking fundamentals, including IP addressing, DNS, DHCP, Wi-Fi, and VPN technologies.
  • Strong problem-solving skills and the ability to learn new technologies quickly.
  • Excellent written and verbal communication skills.
  • A customer-focused mindset with patience, professionalism, and a positive attitude.
  • Ability to explain technical concepts clearly to non-technical users.
  • Strong organizational skills and attention to detail.
  • A desire to learn, grow, and take on new challenges.
  • Authorization to work in the United States without current or future sponsorship.

Why Olsen Thielen?
At our firm, we're looking for candidates who are fully authorized to work in the U.S. without the need for current or future sponsorship. We appreciate your understanding and look forward to welcoming dedicated professionals to our team!
Olsen Thielen offers a competitive compensation and benefits package designed to reward performance and recognize your value to the firm. The starting salary range for this position is $55,000 to $70,000 based on factors like experience, qualifications, and organizational needs. Compensation also includes a bonus structure and eligibility for a discretionary annual incentive program. Our comprehensive benefits package includes medical, dental, vision, disability, life insurance, paid time off, holidays, 401(k) with employer contributions, profit sharing, and more
Olsen Thielen is an Equal Opportunity Employer

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