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It Help Desk Associate Jobs in Milaca, MN (NOW HIRING)

Scipi Companies

Help Desk Analyst II

Saint Cloud, MN · On-site

$30 - $36/hr

Associate's Degree or specialized training in the IT field * Experience supporting enterprise ... help desk, or related IT role * Valid Driver's License with good driving record Preferred ...

Pivotal Solutions

IT Systems Manager

Elk River, MN · On-site

Position Summary The IT Systems Manager will be responsible for leading a team of technicians which may include developers, analysts, help desk operators, in the support of technology needs and ...

U.S. Navy

IT Support Specialist

Elk River, MN

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Clearwater, MN

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Waite Park, MN

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Isanti, MN

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Saint Francis, MN

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Foley, MN

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Rice, MN

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Zimmerman, MN

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Rush City, MN

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Princeton, MN

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

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All JobsIt Help Desk Associate JobsIt Help Desk Associate Jobs in Milaca, MN

It Help Desk Associate information

See Milaca, MN salary details

$11

$23

$33

How much do it help desk associate jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for it help desk associate in Milaca, MN is $23.43, according to ZipRecruiter salary data. Most workers in this role earn between $19.52 and $26.83 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk Associate?

To thrive as an IT Help Desk Associate, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by a degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you effectively address user issues and build trust with clients. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction within an organization.

What are some common challenges an IT Help Desk Associate faces, and how can they be effectively managed?

IT Help Desk Associates often encounter challenges such as handling high volumes of support requests, troubleshooting diverse technical issues, and communicating solutions to users with varying tech skills. Effective time management and prioritization help manage workload peaks, while continuous learning ensures up-to-date troubleshooting skills. Building strong communication and customer service abilities is also essential, as associates frequently need to explain technical concepts in user-friendly language and maintain a positive attitude under pressure.

What is the difference between It Help Desk Associate vs Network Support Technician?

AspectIt Help Desk AssociateNetwork Support Technician
CertificationsCompTIA A+, Network+ (preferred)CompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentHelp desk, user support, troubleshootingNetwork infrastructure, server support, hardware setup
Employer & Industry UsageIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search & ComparisonYesYes

The It Help Desk Associate primarily provides user support and troubleshooting for software and hardware issues within an organization, often working in help desk environments. In contrast, a Network Support Technician focuses on maintaining and troubleshooting network infrastructure, including servers and network hardware. While both roles require technical certifications and involve IT support, the Help Desk Associate is more user-focused, whereas the Network Support Technician specializes in network systems.

What does an IT Help Desk Associate do?

An IT Help Desk Associate provides technical support and assistance to employees or customers experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries via phone, email, or chat, and escalate more complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly within an organization, minimizing downtime and improving productivity. Additionally, they may help with setting up new equipment, managing user accounts, and providing training on common IT tools.

What cities near Milaca, MN are hiring for It Help Desk Associate jobs?

Cities near Milaca, MN with the most It Help Desk Associate job openings:

It Help Desk Associate jobs near you
Infographic showing various It Help Desk Associate job openings in Milaca, MN as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $48,737 per year, or $23.4 per hour.

Help Desk Analyst II

Scipi Companies

Saint Cloud, MN • On-site

$30 - $36/hr

Full-time

Medical, Dental, Vision, PTO

Posted 14 days ago

Job description

Job Title: Help Desk Analyst II
Are you looking to take your IT career to the next level and provide advanced, technical support to a Minnesota Star Tribune Top 200 Workplace? Scipi Companies might have the role just for you!

Company Intro:
Scipi is the parent company to North Central, Sunburst Memorials and Parts Midwest. Scipi has been 100% employee owned since 2014 and is one of the oldest ESOPs in the state of Minnesota. Scipi is comprised of a shared services team for HR, IT, Marketing, and Accounting for our 3 companies. Our Mission Statement is: We make a difference in the lives we touch.

This position will serve multiple location throughout central MN but will be officed at our Sunburst Memorials Headquarters in St. Cloud, also known as the Granite City, is home to several parks and attractions highlighting our granite mining history. For example, Quarry Park and Nature Preserve is a 683 acre preserve with 20 former granite quarries and is a great place to swim, scuba, fish, climb, or admire.

Position Description:
As a Help Desk Analyst II, you will play a crucial role in supporting end users across multiple locations by resolving complex technical issues and serving as the primary escalation resource for our Help Desk Analyst I team. This position is ideal for someone who thrives on problem-solving, values collaboration, and is passionate about improving systems as well as the overall user experience!

This position has an hourly wage range of $30 - $36 per hour
This position is eligible for an annual, discretionary bonus

The position will remain open until filled with resume review ongoing

Essential Functions
  • Advance IT Support amp; Resolution: provide advanced technical support by diagnosing complex issues, determining root causes across systems, and managing the full incident lifecycle from intake through resolution and follow-up
  • Tier II Escalation Support: acts as a Tier II escalation resource, mentoring Tier I staff and providing guidance on technical troubleshooting and service procedures
  • Incident Documentation amp; Reporting: maintain accurate incident records and develop knowledge base documentation to support efficient issue resolution and knowledge sharing
  • Help Desk Analytics amp; Optimization: analyze Help Desk metrics to identify trends and implement process improvements that enhance service quality and reduce incident volume
  • Systems amp; Hardware Support: install and configure hardware and software, support system upgrades, and collaborate with cross-functional IT teams to resolve complex technical issues
  • User Support Services: deliver user training, develop instructional materials, and provide onsite technical support across multiple locations as needed
Top Benefits or Perks:
As a team member at Scipi, you’ll enjoy:
  • A path to ownership in the company through our Employee Stock Ownership Plan (ESOP)
  • Comprehensive benefits package, including health, vision and dental insurance and a Health Savings Account (HSA) option with a generous company contribution
  • Employer paid short-term and long-term disability coverage
  • Paid holidays and paid time off
  • A collaborative environment where we believe that laughter and fun bond us together
Knowledge, Skills, and Abilities:
  • Customer Service amp; Communication: deliver strong customer service with effective communication, maintaining composure under pressure while clearly translating technical concepts to non-technical users
  • Systems Troubleshooting amp; Analysis: independently diagnose and resolve complex technical issues across devices and systems while effectively managing competing priorities
  • Systems amp; Software Support: demonstrate proficiency in Microsoft Office, Windows environments, enterprise applications, and server administration, with working knowledge of NetSuite
  • Networking amp; Security Tools: utilize experience with networking infrastructure and security tools, including Ubiquiti systems and endpoint detection and response solutions
  • Automation amp; Scripting: Apply PowerShell and basic JavaScript skills to automate processes and improve system administration efficiency
  • Documentation amp; Team Support: maintain strong organizational and documentation practices while supporting team development through mentorship and guidance
Required Experience:
  • Associate’s Degree or specialized training in the IT field
  • Experience supporting enterprise environments, Active Directory, MS Intune, MS 365 Admin, ticketing systems, RMM, Mobile Device Management (MDM)
  • 4+ years of experience in technical support, help desk, or related IT role
  • Valid Driver’s License with good driving record
Preferred Experience:
  • Bachelor’s Degree in IT-related field
  • Familiarity with ITIL practices or formal service management frameworks
  • A foundational understanding of networking concepts is required, equivalent to CompTIA Network+ certification level
Working Conditions/Physical Requirements:
  • Primarily office-based work environment with prolonged periods of sitting and computer use
  • Frequent use of hands and fingers for typing, handling equipment, and operating controls
  • Occasional need to climb, stoop, bend, or reach above shoulder height
  • Ability to lift up to 25 lbs. frequently and up to 50 lbs. occasionally
  • Occasional travel to company locations or events as needed
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or genetic information.
We provide reasonable accommodations to qualified individuals with disabilities as required by the Americans with Disabilities Act (ADA).

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