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Microsoft Azure Help Desk Jobs (NOW HIRING)

New Hope

Help Desk Support Technican

Rock Hill, SC

$16.75 - $22.75/hr

The Help Desk Technician serves as the first point of contact for employees seeking technical ... Administer Microsoft 365, Azure, * Support Barracuda disaster recovery systems. * Monitor system ...

New Hope

Help Desk Support Technican

Rock Hill, SC · On-site

$16.75 - $22.75/hr

The Help Desk Technician serves as the first point of contact for employees seeking technical ... Administer Microsoft 365, Azure, * Support Barracuda disaster recovery systems. * Monitor system ...

MetroSys

Help Desk Technician

Denver, CO · On-site

$20 - $35/hr

... strong Microsoft 365 and Azure administration experience, and is experienced with ManageEngine ... Required Qualifications * 3+ years of experience in a Help Desk or Desktop Support role. * Hands-on ...

MetroSys

Help Desk Technician

Denver, CO · On-site

$20.50 - $27.75/hr

... strong Microsoft 365 and Azure administration experience, and is experienced with ManageEngine ... Required Qualifications * 3+ years of experience in a Help Desk or Desktop Support role. * Hands-on ...

Bear Technologies

Help Desk Technician

Plano, TX · On-site

$19.25 - $26/hr

The Help Desk Technician handles advanced technical issues that require deeper investigation and ... Fundamentals (MS-900),Microsoft Azure Fundamentals (AZ-900) Benefits: Medical/Dental/Vision ...

Bear Technologies

Help Desk Technician

Plano, TX · On-site

$19.25 - $26/hr

The Help Desk Technician handles advanced technical issues that require deeper investigation and ... Fundamentals (MS-900), Microsoft Azure Fundamentals (AZ-900) Benefits: Medical/Dental/Vision ...

MetroSys

Help Desk Technician

Denver, CO · On-site

$20 - $35/hr

... strong Microsoft 365 and Azure administration experience, and is experienced with ManageEngine ... Required Qualifications * 3+ years of experience in a Help Desk or Desktop Support role. * Hands-on ...

BEAR Technologies

Help Desk Technician

Plano, TX · On-site

$19.25 - $26/hr

The Help Desk Technician handles advanced technical issues that require deeper investigation and ... Fundamentals (MS-900),Microsoft Azure Fundamentals (AZ-900) Benefits: Medical/Dental/Vision ...

MetroSys

Help Desk Technician

Denver, CO · On-site

$20 - $35/hr

... strong Microsoft 365 and Azure administration experience, and is experienced with ManageEngine ... Required Qualifications * 3+ years of experience in a Help Desk or Desktop Support role. * Hands-on ...

Costa Vida

Senior Help Desk Technician

Pleasant Grove, UT · On-site

$18 - $24.25/hr

Working knowledge of Active Directory and Microsoft Entra ID (Azure AD). * Experience with endpoint ... As a Senior Help Desk Technician, you will play a key role in maintaining operational excellence ...

Costa Vida

Senior Help Desk Technician

Pleasant Grove, UT · On-site

$18 - $24.25/hr

Working knowledge of Active Directory and Microsoft Entra ID (Azure AD). * Experience with endpoint ... As a Senior Help Desk Technician, you will play a key role in maintaining operational excellence ...

Costa Vida

Senior Help Desk Technician

Pleasant Grove, UT · On-site

$18 - $24.25/hr

Working knowledge of Active Directory and Microsoft Entra ID (Azure AD). * Experience with endpoint ... As a Senior Help Desk Technician, you will play a key role in maintaining operational excellence ...

No Limit Technology

Help Desk Analyst

Miami, FL · On-site

$30/hr

\n \n \n \n \n We are seeking a skilled Help Desk Analyst with strong experience in Microsoft Intune ... Microsoft 365. Familiarity with Windows OS, mobile device management (MDM), and Azure Active ...

De Novo HR Consulting

Be Seen First

Help Desk Technician

Fife, WA · On-site

$25 - $35/hr

The IT Help Desk / Field Technician is responsible for providing technical support and ... MicroSoft #A+Certification #FieldTech #Azure #Autotask #ITTechnician #HelpDeskTechnician ...

Robert Half

Help Desk Analyst I

Eden Prairie, MN · On-site

$25 - $31/hr

We are looking for a Help Desk Analyst to join an onsite support team. This position is ideal for ... Microsoft Autopilot is highly desirable. • Understanding of Azure Active Directory and basic user ...

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All JobsMicrosoft Azure Help Desk Jobs

Microsoft Azure Help Desk information

See salary details

$37.5K

$83.8K

$124.5K

How much do microsoft azure help desk jobs pay per year?

As of Jun 9, 2026, the average yearly pay for microsoft azure help desk in the United States is $83,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What is a Microsoft Azure Help Desk?

A Microsoft Azure Help Desk is a support service that assists users and organizations with issues related to Microsoft Azure, which is a cloud computing platform. The help desk typically handles tasks such as troubleshooting technical problems, providing guidance on Azure services, managing user accounts, and addressing security concerns. Azure help desk professionals may also support deployment, configuration, and maintenance of cloud resources. Their goal is to ensure smooth operation and usage of Azure services for clients and end-users.

What are some common challenges faced by Microsoft Azure Help Desk professionals, and how can they be addressed?

Microsoft Azure Help Desk professionals often encounter challenges such as troubleshooting complex cloud configurations, staying updated with frequent Azure platform changes, and managing time effectively when handling multiple support tickets. To address these, it’s important to maintain strong documentation habits, actively participate in ongoing Azure training, and collaborate closely with both internal IT teams and clients. Building a solid knowledge base and leveraging available Microsoft resources can also help resolve issues more efficiently and enhance customer satisfaction.

What are the key skills and qualifications needed to thrive as a Microsoft Azure Help Desk professional, and why are they important?

To thrive as a Microsoft Azure Help Desk professional, you need a solid understanding of cloud computing concepts, troubleshooting skills, and familiarity with Microsoft Azure platforms, often supported by certifications like Microsoft Certified: Azure Fundamentals. Experience with ticketing systems, remote desktop tools, and the Azure portal is typically required. Strong communication, patience, and problem-solving abilities are crucial soft skills for assisting users and resolving issues efficiently. These skills ensure effective support, minimize downtime, and maintain user satisfaction in cloud-based environments.

What is the difference between Microsoft Azure Help Desk vs Microsoft Azure Support Specialist?

AspectMicrosoft Azure Help DeskMicrosoft Azure Support Specialist
CertificationsBasic Azure certifications (e.g., AZ-900)Advanced Azure certifications (e.g., AZ-104, AZ-303)
Work EnvironmentHelp desk, Tier 1 support, troubleshootingTechnical support, issue resolution, escalation
Employer & Industry UsageIT service providers, internal IT teamsCloud service providers, enterprise IT departments

The Microsoft Azure Help Desk primarily handles initial customer inquiries, troubleshooting basic issues, and providing general support. In contrast, the Microsoft Azure Support Specialist deals with more complex technical problems, offers advanced solutions, and often escalates issues when necessary. Both roles require Azure knowledge but differ in complexity and scope.

Infographic showing various Microsoft Azure Help Desk job openings in the United States as of May 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 100% In-person job distribution, with an average salary of $83,781 per year, or $40.3 per hour.
Help Desk Support Technican

Help Desk Support Technican

New Hope

Rock Hill, SC

$16.75 - $22.75/hr

Other

Posted 4 days ago

Job description

Since our opening in 1987, New Hope Treatment Centers has been a welcoming place for young people in moments of crisis. The Help Desk Technician serves as the first point of contact for employees seeking technical assistance and support. This role is responsible for providing timely, customer-focused technical support for hardware, software, account access, and basic network issues while ensuring minimal disruption to daily operations and client care services.

Essential Duties and Responsibilities

The essential functions include, but are not limited to, the following:

  • Serve as the highest level of escalation for complex technical and infrastructure issues.
  • Maintain and optimize server, network, cloud, and cybersecurity environments.
  • Administer Microsoft 365, Azure,
  • Support Barracuda disaster recovery systems.
  • Monitor system health, security alerts, and infrastructure performance.
  • Help with incident response efforts for critical outages, cybersecurity threats, and operational disruptions.
  • Support server environments, virtualization platforms, storage systems, and network infrastructure.
  • Maintain IT standards, procedures, documentation, and disaster recovery plans.
  • Participate in IT strategic planning, budgeting, and technology improvement initiatives.
  • Conduct security assessments, vulnerability remediation, and compliance monitoring activities.
  • Provide technical leadership and mentorship to Help Desk I and II staff.
  • Implement automation and process improvements to enhance operational efficiency.
  • Ensure compliance with HIPAA, Joint Commission, and organizational cybersecurity policies.
  • Maintain Microsoft Active Directory users, Groups, Policies and share folders 
Competencies

The Help Desk Support Technician must demonstrate competence in the following areas:

  • Infrastructure Administration
  • Cybersecurity & Risk Management
  • Strategic Thinking
  • Advanced Troubleshooting
  • Technical Leadership
  • Systems Engineering
  • Communication Skills
  • Analytical Skills
  • Compliance Awareness
  • Project Management
Minimum Qualifications
  • Must be at least 21 years of age.
  • Relevant degree or certifications in Information Technology, Computer Science, Cybersecurity, or related field or equivalent experience required.
  • 5+ years of advanced systems administration or infrastructure support experience.
  • Ability to pass required background checks, drug screening and any state-mandate employment clearances.
Preferred Qualifications
  • Strong analytical and troubleshooting abilities.
  • Experience supporting healthcare or behavioral health organizations.
  • Experience with Microsoft Azure, Microsoft 365 administration, virtualization, and cybersecurity tools.
  • Knowledge of HIPAA compliance and healthcare IT security requirements.

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