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Microsoft Azure Help Desk Jobs (NOW HIRING)

RetroFit Technologies, Inc.

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Help Desk Engineer - Boston, MA

Boston, MA · On-site

$25 - $30.35/hr

Microsoft 365 or Microsoft Azure certifications. * Windows Server 2012+ certifications. Company ... Help Desk, Professional Services and Field Services. At RetroFit Technologies, you'll love where ...

ACTS360

MSP Help Desk Technician II

Plant City, FL · On-site

$50K/yr

MSP Help Desk Technician 2 Department: Operations / Help Desk Services Reports To: Service Desk ... Microsoft Azure Administrator Associate, Google Professional Chrome Enterprise Administrator ...

No Limit Technology

Help Desk Analyst

Miami, FL · On-site

$30/hr

\n \n \n \n \n We are seeking a skilled Help Desk Analyst with strong experience in Microsoft Intune ... Microsoft 365.\n Familiarity with Windows OS, mobile device management (MDM), and Azure Active ...

MetroSys

Help Desk Technician

Tampa, FL · On-site +1

$20 - $25/hr

Position Overview MetroSys is seeking a customer-focused Help Desk Technician I to provide ... Familiarity with Microsoft Entra ID (Azure AD) . * Experience working with Jira Service Management ...

MetroSys

Help Desk Technician

Tampa, FL · Remote

Position Overview MetroSys is seeking a customer-focused Help Desk Technician I to provide ... Familiarity with Microsoft Entra ID (Azure AD) . * Experience working with Jira Service Management ...

HHM CPAs

Help Desk Specialist

Pensacola, FL · On-site

$52K - $55K/yr

Troubleshoot Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint ... Experience supporting Azure Virtual Desktop * Experience with CCH Axcess, SafeSend, or other tax ...

Soni Resources

Help Desk Analyst

Berwyn, PA · On-site

$19.75 - $26.75/hr

We are hiring two Help Desk Analysts-one in Philadelphia and one in King of Prussia -to join our ... Basic knowledge of Windows OS and Microsoft 365. * Familiarity with Entra ID (Azure AD), including ...

HHM CPAs

Help Desk Specialist

Pensacola, FL · On-site

Troubleshoot Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint ... Experience supporting Azure Virtual Desktop * Experience with CCH Axcess, SafeSend, or other tax ...

Eliassen Group

Senior Help Desk Technician

Washington, DC · On-site

$28 - $32/hr

On-site 5 days/week in Washington, DC Our client seeks a Senior Help Desk Technician to deliver ... At least one certification such as Microsoft Azure Fundamentals, Security/Identity Fundamentals ...

IntrepidGS

Sr Help Desk Support Specialist

Mclean, VA · On-site

... and Microsoft Azure, ensuring compliance with all security and access control requirements. • ... help desk or system support role • IAT II Compliant • Advanced proficiency in Windows 11 ...

Enterfusion

IT Help Desk Technician

Orlando, FL · On-site

$48K - $65K/yr

AWS cloud services (S3, EC2, VPC) or Microsoft Azure. * Windows 2012 Server or newer Active ... The Help Desk Technician is a non-exempt, salaried position which is expected to work 40 hours per ...

Enterfusion

IT Help Desk Technician

Orlando, FL · On-site

$48K - $65K/yr

AWS cloud services (S3, EC2, VPC) or Microsoft Azure. * Windows 2012 Server or newer Active ... The Help Desk Technician is a non-exempt, salaried position which is expected to work 40 hours per ...

HHM CPAs

Help Desk Specialist

Pensacola, FL · On-site

$52K - $55K/yr

Troubleshoot Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.Assist ... Azure Virtual DesktopExperience with CCH Axcess, SafeSend, or other tax and accounting ...

Ardoor

Help Desk Specialist

Saint Petersburg, FL · On-site

Experience: - 1-3 years of experience in a help desk or technical support role. - Familiarity with Microsoft 365 applications and administration. - Strong working knowledge of M365 Admin, Azure ...

Headfarmer

Help Desk Technician

Phoenix, AZ · On-site

$20 - $30/hr

Help Desk Technician Are you passionate about technology and enjoy helping others solve technical ... Microsoft 365 * Experience supporting Active Directory, Azure AD, or Entra ID preferred

Robert Half

Help Desk/Desktop Support Analyst

Davenport, IA · On-site

$18.25 - $24.75/hr

We are looking for a Help Desk/Desktop Support Analyst to join a contract assignment supporting ... Support Microsoft and Azure-based tools by assisting users with access, configuration, and common ...

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Microsoft Azure Help Desk information

See salary details

$37.5K

$83.8K

$124.5K

How much do microsoft azure help desk jobs pay per year?

As of Sep 11, 2026, the average yearly pay for microsoft azure help desk in the United States is $83,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What is a Microsoft Azure Help Desk?

A Microsoft Azure Help Desk is a support service that assists users and organizations with issues related to Microsoft Azure, which is a cloud computing platform. The help desk typically handles tasks such as troubleshooting technical problems, providing guidance on Azure services, managing user accounts, and addressing security concerns. Azure help desk professionals may also support deployment, configuration, and maintenance of cloud resources. Their goal is to ensure smooth operation and usage of Azure services for clients and end-users.

What are the key skills and qualifications needed to thrive as a Microsoft Azure Help Desk professional?

To thrive as a Microsoft Azure Help Desk professional, you need a solid understanding of cloud computing concepts, troubleshooting skills, and familiarity with Microsoft Azure platforms, often supported by certifications like Microsoft Certified: Azure Fundamentals. Experience with ticketing systems, remote desktop tools, and the Azure portal is typically required. Strong communication, patience, and problem-solving abilities are crucial soft skills for assisting users and resolving issues efficiently. These skills ensure effective support, minimize downtime, and maintain user satisfaction in cloud-based environments.

What are some common challenges faced by Microsoft Azure Help Desk professionals, and how can they be addressed?

Microsoft Azure Help Desk professionals often encounter challenges such as troubleshooting complex cloud configurations, staying updated with frequent Azure platform changes, and managing time effectively when handling multiple support tickets. To address these, it’s important to maintain strong documentation habits, actively participate in ongoing Azure training, and collaborate closely with both internal IT teams and clients. Building a solid knowledge base and leveraging available Microsoft resources can also help resolve issues more efficiently and enhance customer satisfaction.

What is the difference between Microsoft Azure Help Desk vs Microsoft Azure Support Specialist?

AspectMicrosoft Azure Help DeskMicrosoft Azure Support Specialist
CertificationsBasic Azure certifications (e.g., AZ-900)Advanced Azure certifications (e.g., AZ-104, AZ-303)
Work EnvironmentHelp desk, Tier 1 support, troubleshootingTechnical support, issue resolution, escalation
Employer & Industry UsageIT service providers, internal IT teamsCloud service providers, enterprise IT departments

The Microsoft Azure Help Desk primarily handles initial customer inquiries, troubleshooting basic issues, and providing general support. In contrast, the Microsoft Azure Support Specialist deals with more complex technical problems, offers advanced solutions, and often escalates issues when necessary. Both roles require Azure knowledge but differ in complexity and scope.

What are popular job titles related to Microsoft Azure Help Desk jobs?

For Microsoft Azure Help Desk jobs, the most frequently searched job titles are:

Infographic showing various Microsoft Azure Help Desk job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 1% As Needed, 71% Full Time, 23% Part Time, and 4% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $83,781 per year, or $40.3 per hour.

Help Desk Engineer - Boston, MA

Boston, MA • On-site

RetroFit Technologies, Inc.
11 - 50 employees
Learn more about RetroFit Technologies, Inc.external

$25 - $30.35/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

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Key responsibilities

  • Perform routine remote helpdesk services and manage help desk tickets in a timely manner.

  • Respond to customer issues via phone, email, and chat, and document all interactions in RMM.

  • Diagnose, troubleshoot, and resolve hardware, software, and network-related issues, including escalations when necessary.

Job description

Engineers at RetroFit are responsible for the development and delivery of our technical offerings. This position works in our Network Operations Center as a Level II Help Desk Engineer. Engineers at RetroFit are smart, hardworking individuals with top level experience and enjoy working on highly visible, technically challenging projects and service offerings. They are high caliber, well rounded professionals who are passionate about emerging technology, with exceptional customer service and communication skills. The position is based in Boston and requires the ability to travel to Boston daily.


Key Areas of Responsibility

  • Perform routine remote helpdesk services.
  • Manage/Log and Follow up on Help Desk tickets in a timely manner
  • Respond to customer issues via phone, email and computer chat
  • Document in RMM all customer interactions
  • Run diagnostics to resolve customer reported issues
  • Escalate issues to the next Tier with next level of difficulty
  • Install, make changes and repair computer hardware and software
  • Follow-up with customers to ensure issues are resolved
  • Troubleshoot software problems, email issues, password resets, malware infections, memory conflicts, configuration issues, etc.
  • Diagnose, troubleshoot and resolve client issues with hardware
  • Experience with Windows 2012, 2016 & 2019 Server roles
  • Installing, troubleshooting and managing Microsoft products (Windows 7/10, and MS Office application suite)
  • Experience with Office 365 and cloud solutions.
  • Experience troubleshooting email related issues
  • Thorough understanding of client/server applications architecture


Minimum Qualifications

  • Bachelor’s degree or equivalent experience.
  • Experience with Windows Server 2012, 2016 & 2019
  • Experience with tools such as spam filters, antivirus/EDR, email backup and email archivers.
  • Experience with Office 365 and Azure.
  • Experience with switches, routers, firewalls, and wireless access points.
  • Experience with physical server and storage management.
  • Valid Drivers License with clean driving record and able to be added to the company vehicle insurance policy.
  • Ability to lift a minimum of 50 lbs.
  • Sense of urgency.
  • Ability to work independently with minimal direction.
  • Experience with ticketing and asset management systems.
  • Ability to handle multiple tasks and priorities.
  • Exceptional oral, written, and documentation communication skills.
  • Critical attention to detail and solid creative problem-solving skills.
  • Ability to consistently follow policies and procedures.


Preferred Qualifications

  • VMware ESXi and Hyper-V management.
  • Experience with RMM tools such as Datto Autotask.
  • Experience with Barracuda email security solutions.
  • Experience with Datto backup or other related tools.
  • Experience with Auvik network management or other related tools.
  • ITILv4 Foundations certification.
  • Microsoft 365 or Microsoft Azure certifications.
  • Windows Server 2012+ certifications.

Company Description

Who We Are

RetroFit Technologies is a private held, Women Owned Business. We are a full-service IT Managed Services company providing IT Security Solutions, End-User Help Desk, Professional Services and Field Services.

At RetroFit Technologies, you’ll love where you work, who you work with, and how your day unfolds. We empower you to do great work in a company with over 40 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.