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Microsoft Help Desk Jobs (NOW HIRING)

Mavensoft Technologies

Help Desk Technician

Nashville, TN · On-site

$19.25 - $26/hr

Help Desk Technician Location: Nashville, TN - Onsite Duration: 9 Months ( It's 12hrs shift daily ... Provide support for Windows operating systems, Microsoft 365, Outlook, user accounts, passwords ...

New

Info Origin Inc.

Help Desk Representative

Nashville, TN · On-site

$17 - $21.75/hr

Help Desk Representative Location: Nashville, TN Work Arrangement: Onsite Job Type: Long-Term ... Troubleshoot Windows, Microsoft 365, Outlook, hardware, printers, connectivity, and application ...

New

The Dirks Group

Help Desk

Wausau, WI

$21.50 - $29/hr

The Help Desk Technician at The Dirks Group provides primarily remote support to clients with ... Familiarity with Microsoft 365, Active Directory, backup, and endpoint protection tools * Basic ...

STI

Help Desk Coordinator

Trenton, NJ · On-site

Qualifications and Skills Desired: • Microsoft Windows 10 • Knowledge of Microsoft Windows ... Help Desk and IT Operations procedures. • Log all incoming problems and requests and actions ...

The Dirks Group

Help Desk

Wausau, WI · On-site

$21.50 - $29/hr

The Help Desk Technician at The Dirks Group provides primarily remote support to clients with ... Familiarity with Microsoft 365, Active Directory, backup, and endpoint protection tools * Basic ...

vTech Solution

Help Desk Analyst

Trenton, NJ · On-site

$20.50 - $28/hr

Job Title: Help Desk Analyst Location: Hybrid (Trenton, NJ) Job Type: Contract - 6 Months ... Microsoft Windows 10 * Knowledge of Microsoft Windows Server, Active Directory, and Office 365 ...

Solaris Health Holdings

Help Desk Manager

Westchester, IL · On-site

$72K - $94K/yr

Microsoft Certified: Modern Desktop Administrator Associate (for Microsoft environments) preferred. * HDI Support Center Manager (specifically for Help Desk leadership) preferred. KNOWLEDGE | SKILLS ...

New

Roseman

Help Desk Manager

Henderson, NV · On-site

As Help Desk Manager, you'll play a critical role in delivering an outstanding technology ... Support Microsoft Windows environments and Microsoft 365 applications. * Manage enterprise printing ...

Centstone

Help Desk Support

Denver, CO · On-site

$21 - $28.75/hr

Help Desk Support II (Salesforce/Jira) Location: Denver, Colorado (Remote) Job Type: Contract ... Proficiency with Microsoft Office and Google Workspace . * Excellent written and verbal ...

3ME Consulting, Inc.

Help Desk Specialist

Hialeah, FL · On-site

The Help Desk Specialist will be responsible for providing technical assistance and support related ... Experience working with the Microsoft Windows PC platform and network experience * Written/Verbal ...

DatamanUSA, LLC

Help Desk Technician

Nashville, TN · On-site

$19.25 - $26/hr

Help Desk Technician Duration: 12 Months Location: Nashville, TN Required/desired skills ... Microsoft 365, Outlook, account, access, connectivity, printer, and application issues. *) Listen ...

New

HHM CPAs

Help Desk Specialist

Pensacola, FL · On-site

$52K - $55K/yr

Troubleshoot Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint ... a help desk or technical support role. * Strong customer service and communication skills.

Base2 Solutions

Help Desk Lead

Miami, FL · On-site

Help Desk Lead Base-2 Solutions is seeking a Help Desk Lead to support USSOUTHCOM J26 ENHANCED ... Microsoft Certified: Modern Desktop Administrator Associate. * CompTIA A+. Required Education and ...

Robert Half

Help Desk Manager

Glens Falls, NY · On-site

$75K - $90K/yr

Working knowledge of Microsoft 365, Windows-based systems, and deskside support in an enterprise setting. * Experience using help desk or ITSM platforms such as ServiceNow for ticket tracking ...

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Microsoft Help Desk information

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How much do microsoft help desk jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for microsoft help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a Microsoft Help Desk?

A Microsoft Help Desk job involves providing technical support for Microsoft products, such as Windows, Office, and cloud services. Help Desk professionals assist users by troubleshooting software issues, resolving network problems, and guiding customers through technical processes. They may work in corporate IT departments, tech support centers, or as part of managed service providers. Strong communication skills and a solid understanding of Microsoft technologies are essential for success in this role.

What are the typical daily responsibilities of a Microsoft Help Desk?

As a Microsoft Help Desk professional, your typical day involves responding to user inquiries and troubleshooting issues related to Windows operating systems, Microsoft Office applications, and other Microsoft products. You’ll document support tickets, provide step-by-step guidance to users, and escalate complex problems to higher-level technicians when needed. Additionally, you may assist with account management in Active Directory, install software updates, and remotely resolve issues for both onsite and remote employees. This role often collaborates closely with other IT team members to ensure smooth technology operations and continual improvement of support processes.

What are the key skills and qualifications needed to thrive in the Microsoft Help Desk position?

To thrive as a Microsoft Help Desk professional, you need strong troubleshooting skills, technical knowledge of Windows and Microsoft Office products, and experience with issue tracking systems, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools, Active Directory, and ticketing platforms such as ServiceNow or Zendesk is typically required. Excellent communication, patience, and problem-solving abilities are essential for providing effective support and building user trust. These skills ensure efficient resolution of technical issues and contribute to high customer satisfaction in a fast-paced support environment.

Are Microsoft Help Desk jobs still in demand?

Microsoft Help Desk jobs remain in demand due to ongoing need for technical support in organizations using Microsoft products. These roles often require strong troubleshooting skills and familiarity with tools like Windows, Office, and remote support software, making them a stable career option in IT support fields.

Does Microsoft have a help desk?

Microsoft Help Desk roles involve providing technical support for Microsoft products and services, often requiring knowledge of Windows, Office, and troubleshooting tools. These positions typically involve customer service skills and may require certifications such as CompTIA A+ or Microsoft certifications. Support is usually offered through phone, chat, or remote assistance during standard business hours.
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Microsoft Help Desk jobs near you
Infographic showing various Microsoft Help Desk job openings in the United States as of September 2026, with employment types broken down into 76% Full Time, 12% Part Time, 6% Temporary, and 6% Contract. Highlights an 100% In-person job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Technician

Nashville, TN • On-site

Mavensoft Technologies
IT Services • 51 - 200 employees
Learn more about Mavensoft Technologiesexternal

$19.25 - $26/hr

Other

Posted 3 days ago

New

Job description

Title: Help Desk Technician
Location: Nashville, TN - Onsite
Duration: 9 Months ( It's 12hrs shift daily - 6:00 PM - 6:00 AM Night Shift of 4-on / 3-off each week)
Description:
Metro ITS is seeking a motivated, customer-focused, and technically curious Help Desk Technician to join our 24x7x365 Tier 1 Help Desk team. We are looking for candidates with strong problem-solving abilities and an interest in technology. Formal Help Desk experience is preferred but not required.
As the first point of contact for Metro Nashville employees requiring technical assistance, you will provide support through phone, email, and the service portal. This role is an excellent opportunity for someone looking to start or continue building a career in Information Technology.
Key Responsibilities
  • Provide Tier 1 technical support through phone, email, and service management portals.
  • Serve as the first point of contact for employees experiencing technical issues.
  • Troubleshoot and resolve common hardware, software, and application-related issues.
  • Provide support for Windows operating systems, Microsoft 365, Outlook, user accounts, passwords, printers, connectivity, and access-related issues.
  • Research unfamiliar technical problems using knowledge articles, documentation, vendor resources, and approved support tools.
  • Document customer interactions, troubleshooting steps, and resolutions accurately within the service management system.
  • Take ownership of assigned incidents and service requests through resolution or appropriate escalation.
  • Escalate complex issues to higher-level support teams while providing clear and detailed troubleshooting information.
  • Follow established Help Desk procedures, IT security requirements, and organizational processes.
  • Participate in training, knowledge sharing, and continuous improvement initiatives.
  • Collaborate with team members and contribute to a positive and supportive team environment.
Key Skills & Qualities
  • Tier 1 Help Desk / Technical Support
  • Windows and Microsoft 365
  • Outlook and user account support
  • Password and access management
  • Hardware and printer troubleshooting
  • Network and connectivity troubleshooting
  • Incident and ticket management
  • Customer service and communication
  • Problem-solving and troubleshooting
  • Documentation and knowledge base research
Email resumes to usjobs@mavensoft.com to apply!
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About Mavensoft Technologies

Sourced by ZipRecruiter

Mavensoft’s culture embodies a people-first value system. We genuinely care and empower all team members to consistently demonstrate their energy and passion towards helping our customers reach their goals. As a solution-oriented company, we always strive to deliver our very best to both customers and team members. We make it our daily business to arrive ready to execute and resolve all of your tasks and requests. With such an emboldening, team-centric approach, you'll continue to realize increased employee productivity, delightful customer engagement, improved operational efficiency, and rapid business growth. Our senior management team is built around industry enthusiasts, technocrats, and creative problem solvers. Actively involved in the tech community, we help foster creativity and adopt new technologies for changing the business landscape.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Beaverton, OR, US

Year founded

2004

Social media

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