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Microsoft Help Desk Jobs (NOW HIRING)

Dickinson Wright PLLC

Help Desk

Chicago, IL · On-site

$50K - $60K/yr

Staff designated at Dickinson Wright PLLC ("the Firm") as Help Desk are responsible for providing ... Knowledge of Windows 7/10, Microsoft Office Suites 2010/2013/2016, Apple Mac's desired;

TriOptus LLC

Help Desk Technician

Columbia, SC · On-site

$18.50 - $25/hr

Help Desk Technician Will respond to texts, emails, and calls on technical issues. In addition, the ... Working knowledge and experience with Microsoft operating systems, systems security management ...

STI

Help Desk Agent

Nashville, TN · On-site

$16.50 - $21/hr

Help Desk Agent Nashville, TN 9 Months Candidate Must Be Local Job Title: OPS HELP DESK AGENT - ADM ... Microsoft Word, Excel, Outlook, PowerPoint, SharePoint, etc.) * Excellent time management skills ...

Digital Consultants, LLC

Help Desk SME

Dugway, UT · On-site

The Help Desk Supervisor provides advanced technical support and oversight of service desk ... Experience supporting Microsoft Windows operating systems, Microsoft Office applications, and ...

Digital Consultants, LLC

Help Desk SME

Dugway, UT

The Help Desk Supervisor provides advanced technical support and oversight of service desk ... Experience supporting Microsoft Windows operating systems, Microsoft Office applications, and ...

LRS

Help Desk

Madison, WI · On-site

$18 - $23/hr

Codeworks, an LRS company, is seeking a Help Desk for a Contract opportunity. This role offers the ... with Microsoft Office Suite Experience with identity and access management administration ...

RecruitTalent LLC.

Help Desk Lead

Washington, DC · On-site

$40 - $55/hr

Possess an industry specific certification such as CompTIA A+ certification, Microsoft Certified Solutions Expert (MCSE), Help Desk Institute (HDI) certification, or equivalent * Have expert working ...

Dickinson Wright PLLC

Help Desk

Phoenix, AZ · On-site

$24.04 - $28.85/hr

Staff designated at Dickinson Wright PLLC ("the Firm") as Help Desk are responsible for providing ... Knowledge of Windows 7/10, Microsoft Office Suites 2010/2013/2016, Apple Mac's desired;

DatamanUSA, LLC

Help Desk Analyst

Hartford, CT

$20.75 - $28.25/hr

DatamanUSA has an exciting opportunity for a talented Help Desk Analyst to work with one of our ... Microsoft Active Directory. * ) Experience with Windows 10,11 * ) Experience with Office 365 ...

New

Robert Half

Help Desk Analyst

Hemet, CA · On-site

$25.65 - $29.70/hr

... and Microsoft Windows environments. • Perform routine troubleshooting to identify root causes and escalate more complex technical issues when necessary. • Experience providing help desk or ...

NVR, Inc.

Help Desk Technician

Reston, VA · On-site

$20.75 - $28/hr

NVR, Inc. is seeking an IT Help Desk Technician (Tier 1 Support) to work on site in Reston, VA At ... In this position, you will provide Tier 1 support for our Microsoft Windows operating systems, Dell ...

The Rockridge Group

Help Desk Technician

Hackensack, NJ

$21.75 - $29.50/hr

TITLE: HELP DESK TECHNICIAN POSITION: FULL TIME JOB SUMMARY: Prominent Mid Atlantic law firm with ... Experience with Microsoft Windows 10 desktop environment. * Computer desktop and laptop hardware ...

STI

HELP DESK AGENT

Nashville, TN · On-site

$16.50 - $21/hr

H. Job Title: OPS HELP DESK AGENT - ADM SVCS ASSISTANT **This is a onsite position - only ... Microsoft Word, Excel, Outlook, PowerPoint, SharePoint, etc.) * Excellent time management skills ...

Middleground It

Help Desk II

Chicago, IL · On-site

$20.50 - $27.75/hr

In this IT help desk II opportunity, the ideal candidate will be responsible for providing Windows ... Must have excellent knowledge of Microsoft Office applications and be able to support them. * Must ...

Iron Bow Technologies

Help Desk Manager

Herndon, VA · On-site

Proficient in the Microsoft Office Suite, including Excel, Word and SharePoint * Have led a Help Desk organization that had firm contractual reporting requirements, to include daily ACD call stats ...

Robert Half

Help Desk Analyst

Uniontown, OH · On-site

$16.75 - $22.75/hr

We are looking for a Help Desk Analyst to join a long-term contract opportunity supporting a large ... knowledge of Microsoft Windows and Windows 10 troubleshooting. • Familiarity with Active ...

Ardoor

Help Desk Specialist

Saint Petersburg, FL · On-site

Experience: - 1-3 years of experience in a help desk or technical support role. - Familiarity with Microsoft 365 applications and administration. - Strong working knowledge of M365 Admin, Azure ...

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Microsoft Help Desk information

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How much do microsoft help desk jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for microsoft help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Microsoft Help Desk position, and why are they important?

To thrive as a Microsoft Help Desk professional, you need strong troubleshooting skills, technical knowledge of Windows and Microsoft Office products, and experience with issue tracking systems, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools, Active Directory, and ticketing platforms such as ServiceNow or Zendesk is typically required. Excellent communication, patience, and problem-solving abilities are essential for providing effective support and building user trust. These skills ensure efficient resolution of technical issues and contribute to high customer satisfaction in a fast-paced support environment.

What is a Microsoft Help Desk job?

A Microsoft Help Desk job involves providing technical support for Microsoft products, such as Windows, Office, and cloud services. Help Desk professionals assist users by troubleshooting software issues, resolving network problems, and guiding customers through technical processes. They may work in corporate IT departments, tech support centers, or as part of managed service providers. Strong communication skills and a solid understanding of Microsoft technologies are essential for success in this role.

What are the typical daily responsibilities of a Microsoft Help Desk professional?

As a Microsoft Help Desk professional, your typical day involves responding to user inquiries and troubleshooting issues related to Windows operating systems, Microsoft Office applications, and other Microsoft products. You’ll document support tickets, provide step-by-step guidance to users, and escalate complex problems to higher-level technicians when needed. Additionally, you may assist with account management in Active Directory, install software updates, and remotely resolve issues for both onsite and remote employees. This role often collaborates closely with other IT team members to ensure smooth technology operations and continual improvement of support processes.

More about Microsoft Help Desk jobs
What cities are hiring for Microsoft Help Desk jobs? Cities with the most Microsoft Help Desk job openings:
What are the most commonly searched types of Microsoft Help Desk jobs? The most popular types of Microsoft Help Desk jobs are:
What states have the most Microsoft Help Desk jobs? States with the most job openings for Microsoft Help Desk jobs include:
What job categories do people searching Microsoft Help Desk jobs look for? The top searched job categories for Microsoft Help Desk jobs are:
Microsoft Help Desk jobs near you
Infographic showing various Microsoft Help Desk job openings in the United States as of June 2026, with employment types broken down into 7% As Needed, 70% Full Time, 13% Part Time, 3% Temporary, and 7% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
Help Desk

Help Desk

Dickinson Wright PLLC

Chicago, IL • On-site

$50K - $60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Summary: Staff designated at Dickinson Wright PLLC (“the Firm”) as Help Desk are responsible for providing technical support services to computer network and software users on a full time basis, unless otherwise arranged with the Firm. 

Essential Duties and Responsibilities:

Essential duties and responsibilities of staff designated as Help Desk at the Firm include but are not limited to:

  1. Provide personal computer and operating system technical support to LAN/WAN/Remote user community;
  2. Troubleshoot and either repair or arrange for repair of non-working personal computers and printers;
  3. Provide after-hours on-call support on a shared, rotating basis;
  4. Keep accurate and meticulous support documentation including ticketing of support requests;
  5. High level of follow through.

Qualifications, Skills and Abilities Required:

Help Desk must:

  1. Experience in troubleshooting Windows and Windows applications;
  2. Experience in personal computer hardware problem diagnosis;
  3. Skills necessary to communicate and follow the instruction effectively from a diverse group of attorneys and staff and provide information with ordinary courtesy and tact;
  4. Ability to quickly develop  and  maintain expertise in many specialized computer applications with    a minimum of training and supervision;
  5. Work may require irregular hours, some travel, and occasionally requires  more than 40 hours per  week to perform the essential duties of the position;
  6. Occasional lifting up to 40 pounds may be required;
  7. Knowledge acquired through completion of Bachelor's degree in computer science or a related field;
  8. Knowledge of Windows 7/10, Microsoft Office Suites 2010/2013/2016, Apple Mac’s desired;
  9. Interpersonal skills necessary in order to communicate by phone and provide information with ordinary courtesy and tact;
  10. Work occasionally requires a high level of mental effort and strain when performing a high volume of tasks and performing other essential duties;
  11. Proficient in video and audio conferencing technology. Knowledge of Blue Jeans Network a plus.

Working Conditions:

Normal law office environment with little exposure to noise, dust, temperature.   

The above is intended to describe the general content of and requirements for the performance of this job.  It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements. Please note that a variety of factors determine compensation, including geographic location, experience, relevant degrees and certifications, and other applicable factors authorized by law.

Dickinson Wright offers a generous benefits package for eligible fulltime employees within our U.S. offices, including health, dental, and vision; 401(k) and profit sharing plans; paid vacation; and parental leave. Additional elective programs include: a health flexible spending account, a health savings account, identity theft protection, a dependent day care reimbursement account, commuter benefits, life and AD&D insurance, short- and long-term disability protection, an employee assistance program, and emergency travel assistance.

We are an equal opportunity employer.  All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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