ASSYST is a company specializing in the Microsoft Power Platform ecosystem, and they are seeking a Help Desk Manager to provide technical leadership and oversight for support operations. This role ...
ASSYST is a company specializing in the Microsoft Power Platform ecosystem, and they are seeking a Help Desk Manager to provide technical leadership and oversight for support operations. This role ...
The Help Desk Manager provides technical leadership and oversight for support operations, specializing in the Microsoft Power Platform ecosystem. This role balances deep technical troubleshooting ...
The Help Desk Manager provides technical leadership and oversight for support operations, specializing in the Microsoft Power Platform ecosystem. This role balances deep technical troubleshooting ...
\n \n \n \n \n We are seeking a skilled Help Desk Analyst with strong experience in Microsoft Intune to join our IT support team. The ideal candidate will provide technical assistance to users, manage ...
\n \n \n \n \n We are seeking a skilled Help Desk Analyst with strong experience in Microsoft Intune to join our IT support team. The ideal candidate will provide technical assistance to users, manage ...
Help Desk Technician
Columbia, SC · On-site
$18.50 - $25/hr
Help Desk Technician Will respond to texts, emails, and calls on technical issues. In addition, the ... Working knowledge and experience with Microsoft operating systems, systems security management ...
Help Desk Technician
Columbia, SC · On-site
$18.50 - $25/hr
Help Desk Technician Will respond to texts, emails, and calls on technical issues. In addition, the ... Working knowledge and experience with Microsoft operating systems, systems security management ...
The Help Desk Manager provides technical leadership and oversight for support operations, specializing in the Microsoft Power Platform ecosystem. This role balances deep technical troubleshooting ...
Quick apply
The Help Desk Manager provides technical leadership and oversight for support operations, specializing in the Microsoft Power Platform ecosystem. This role balances deep technical troubleshooting ...
Help Desk Coordinator
Easthampton, MA · On-site
$28 - $30/hr
Outlook in a Microsoft Exchange Environment and Office 365. Other responsibilities will include but are not limited to: Oversee the day-to-day operations of the Help Desk; Manage vendor relationships;
Help Desk Coordinator
Easthampton, MA · On-site
$28 - $30/hr
Outlook in a Microsoft Exchange Environment and Office 365. Other responsibilities will include but are not limited to: Oversee the day-to-day operations of the Help Desk; Manage vendor relationships;
Help Desk Technician
Denver, CO · On-site
$20 - $35/hr
Administer and support Microsoft 365 , including email, user management, and password resets ... Required Qualifications * 3+ years of experience in a Help Desk or Desktop Support role. * Hands-on ...
Help Desk Technician
Denver, CO · On-site
$20 - $35/hr
Administer and support Microsoft 365 , including email, user management, and password resets ... Required Qualifications * 3+ years of experience in a Help Desk or Desktop Support role. * Hands-on ...
Help Desk Analyst Location: 10 Park Plaza, Boston, MA 02116 Duration: 6/1/26-11/1/26 (with ... Administer Microsoft Office 365 (M365) services, including Exchange mailboxes, shared calendars ...
Help Desk Analyst Location: 10 Park Plaza, Boston, MA 02116 Duration: 6/1/26-11/1/26 (with ... Administer Microsoft Office 365 (M365) services, including Exchange mailboxes, shared calendars ...
Help Desk Analyst
Philadelphia, PA · On-site
$20 - $22/hr
... Microsoft Windows 10 environments. • Assist with account access, password support, and user ... Experience providing help desk or service desk support in a detail-oriented environment. • ...
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Help Desk Analyst
Philadelphia, PA · On-site
$20 - $22/hr
... Microsoft Windows 10 environments. • Assist with account access, password support, and user ... Experience providing help desk or service desk support in a detail-oriented environment. • ...
Help Desk Representative
$16.75 - $21.75/hr
The Help Desk Representative is a first-contact, technical solutions provider serving a critical ... Provide end-user support for Microsoft Office Suite 365, including Outlook, SharePoint, OneDrive ...
Help Desk Representative
$16.75 - $21.75/hr
The Help Desk Representative is a first-contact, technical solutions provider serving a critical ... Provide end-user support for Microsoft Office Suite 365, including Outlook, SharePoint, OneDrive ...
Help Desk Analyst
$19.25 - $26.25/hr
The Senior Help Desk Analyst will be responsible for front-line support, system access management ... Proficiency in troubleshooting Windows OS, Microsoft Office, Active Directory, and standard ...
Quick apply
Help Desk Analyst
$19.25 - $26.25/hr
The Senior Help Desk Analyst will be responsible for front-line support, system access management ... Proficiency in troubleshooting Windows OS, Microsoft Office, Active Directory, and standard ...
Help Desk Technician
Denver, CO · On-site
$20 - $35/hr
Administer and support Microsoft 365 , including email, user management, and password resets ... Required Qualifications * 3+ years of experience in a Help Desk or Desktop Support role. * Hands-on ...
Quick apply
Help Desk Technician
Denver, CO · On-site
$20 - $35/hr
Administer and support Microsoft 365 , including email, user management, and password resets ... Required Qualifications * 3+ years of experience in a Help Desk or Desktop Support role. * Hands-on ...
Help Desk Technician
$19 - $25.50/hr
The Help Desk Technician will be responsible for providing support for hardware and software issues ... Manage accounts, licenses, and services in Microsoft 365 * Manage mobile devices in Microsoft ...
New
Help Desk Technician
$19 - $25.50/hr
The Help Desk Technician will be responsible for providing support for hardware and software issues ... Manage accounts, licenses, and services in Microsoft 365 * Manage mobile devices in Microsoft ...
New
Help Desk Technician
Bristol, RI · On-site
$21 - $28.25/hr
Job Title: Help Desk Technician Location: Bristol, RI (On-site at various Town facilities and ... Install, configure, and troubleshoot PCs, laptops, printers, and software (e.g., Microsoft Office ...
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Help Desk Technician
Bristol, RI · On-site
$21 - $28.25/hr
Job Title: Help Desk Technician Location: Bristol, RI (On-site at various Town facilities and ... Install, configure, and troubleshoot PCs, laptops, printers, and software (e.g., Microsoft Office ...
Help Desk Technician
Tampa, FL · On-site
$19 - $25.50/hr
The Help Desk Technician will be responsible for providing support for hardware and software issues ... Manage accounts, licenses, and services in Microsoft 365 * Manage mobile devices in Microsoft ...
New
Help Desk Technician
Tampa, FL · On-site
$19 - $25.50/hr
The Help Desk Technician will be responsible for providing support for hardware and software issues ... Manage accounts, licenses, and services in Microsoft 365 * Manage mobile devices in Microsoft ...
New
Help Desk Agent
Nashville, TN · On-site
$16.50 - $21/hr
Help Desk Agent Nashville, TN 9 Months Candidate Must Be Local Job Title: OPS HELP DESK AGENT - ADM ... Microsoft Word, Excel, Outlook, PowerPoint, SharePoint, etc.) * Excellent time management skills ...
Help Desk Agent
Nashville, TN · On-site
$16.50 - $21/hr
Help Desk Agent Nashville, TN 9 Months Candidate Must Be Local Job Title: OPS HELP DESK AGENT - ADM ... Microsoft Word, Excel, Outlook, PowerPoint, SharePoint, etc.) * Excellent time management skills ...
Help Desk Analyst
Creve Coeur, MO · On-site
$19.25 - $26.25/hr
The Senior Help Desk Analyst will be responsible for front-line support, system access management ... Proficiency in troubleshooting Windows OS, Microsoft Office, Active Directory, and standard ...
Help Desk Analyst
Creve Coeur, MO · On-site
$19.25 - $26.25/hr
The Senior Help Desk Analyst will be responsible for front-line support, system access management ... Proficiency in troubleshooting Windows OS, Microsoft Office, Active Directory, and standard ...
Help Desk Lead
Washington, DC · On-site
$40 - $55/hr
Possess an industry specific certification such as CompTIA A+ certification, Microsoft Certified Solutions Expert (MCSE), Help Desk Institute (HDI) certification, or equivalent * Have expert working ...
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Help Desk Lead
Washington, DC · On-site
$40 - $55/hr
Possess an industry specific certification such as CompTIA A+ certification, Microsoft Certified Solutions Expert (MCSE), Help Desk Institute (HDI) certification, or equivalent * Have expert working ...
Help Desk Representative
Atlanta, GA · On-site
$16.75 - $21.75/hr
The Help Desk Representative is a first-contact, technical solutions provider serving a critical ... Provide end-user support for Microsoft Office Suite 365, including Outlook, SharePoint, OneDrive ...
Help Desk Representative
Atlanta, GA · On-site
$16.75 - $21.75/hr
The Help Desk Representative is a first-contact, technical solutions provider serving a critical ... Provide end-user support for Microsoft Office Suite 365, including Outlook, SharePoint, OneDrive ...
Help Desk Technician
Oakland, CA · On-site
$27.85 - $35.55/hr
Intermediate proficiency in Microsoft Office applications, including Word, PowerPoint, Excel, and ... One (1) year Help Desk support experience, including troubleshooting, formatting, software and ...
Help Desk Technician
Oakland, CA · On-site
$27.85 - $35.55/hr
Intermediate proficiency in Microsoft Office applications, including Word, PowerPoint, Excel, and ... One (1) year Help Desk support experience, including troubleshooting, formatting, software and ...
Microsoft Help Desk information
See salary details
$12.74 - $14.66
2% of jobs
$14.66 - $16.59
6% of jobs
$16.59 - $18.51
12% of jobs
$19.05 is the 25th percentile. Wages below this are outliers.
$18.51 - $20.43
17% of jobs
The median wage is $21.97 / hr.
$20.43 - $22.36
16% of jobs
$22.36 - $24.28
16% of jobs
$25.24 is the 75th percentile. Wages above this are outliers.
$24.28 - $26.20
12% of jobs
$26.20 - $28.13
7% of jobs
$28.13 - $30.05
6% of jobs
$30.05 - $31.97
3% of jobs
$31.97 - $33.89
2% of jobs
$12
$23
$33
How much do microsoft help desk jobs pay per hour?
As of May 29, 2026, the average hourly pay for microsoft help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.
What is a Microsoft Help Desk job?
A Microsoft Help Desk job involves providing technical support for Microsoft products, such as Windows, Office, and cloud services. Help Desk professionals assist users by troubleshooting software issues, resolving network problems, and guiding customers through technical processes. They may work in corporate IT departments, tech support centers, or as part of managed service providers. Strong communication skills and a solid understanding of Microsoft technologies are essential for success in this role.
What are the key skills and qualifications needed to thrive in the Microsoft Help Desk position, and why are they important?
To thrive as a Microsoft Help Desk professional, you need strong troubleshooting skills, technical knowledge of Windows and Microsoft Office products, and experience with issue tracking systems, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools, Active Directory, and ticketing platforms such as ServiceNow or Zendesk is typically required. Excellent communication, patience, and problem-solving abilities are essential for providing effective support and building user trust. These skills ensure efficient resolution of technical issues and contribute to high customer satisfaction in a fast-paced support environment.
What are the typical daily responsibilities of a Microsoft Help Desk professional?
As a Microsoft Help Desk professional, your typical day involves responding to user inquiries and troubleshooting issues related to Windows operating systems, Microsoft Office applications, and other Microsoft products. You’ll document support tickets, provide step-by-step guidance to users, and escalate complex problems to higher-level technicians when needed. Additionally, you may assist with account management in Active Directory, install software updates, and remotely resolve issues for both onsite and remote employees. This role often collaborates closely with other IT team members to ensure smooth technology operations and continual improvement of support processes.
More about Microsoft Help Desk jobs
What cities are hiring for Microsoft Help Desk jobs? Cities with the most Microsoft Help Desk job openings:
What are the most commonly searched types of Microsoft Help Desk jobs? The most popular types of Microsoft Help Desk jobs are:
What states have the most Microsoft Help Desk jobs? States with the most job openings for Microsoft Help Desk jobs include:
What job categories do people searching Microsoft Help Desk jobs look for? The top searched job categories for Microsoft Help Desk jobs are:
Job description
Job Summary:
ASSYST is a company specializing in the Microsoft Power Platform ecosystem, and they are seeking a Help Desk Manager to provide technical leadership and oversight for support operations. This role involves ensuring that Power Apps, Power Automate, and Dataverse solutions are performant and secure while managing complex support issues and mentoring junior staff.
Responsibilities:
• Oversee the resolution of complex issues related to app performance, data integrity, and automation failures within the Power Platform.
• Manage ticket priorities and SLAs while maintaining clear, empathetic communication with end users.
• Diagnose root causes by analyzing logs and identifying trends to implement long-term preventative solutions.
• Serve as the primary escalation point for support issues, coordinating closely with development and security teams.
• Enforce platform governance, including the management of permissions, DLP policies, and lifecycle processes.
• Support citizen development by establishing guardrails, reviewing user-built solutions for risk, and hosting training or office hours.
• Mentor junior support staff and organize workloads to enhance overall support operations.
• Identify opportunities for automation within the help desk to promote operational efficiency and continuous improvement.
Qualifications:
Required:
• Strong technical expertise in Power Apps, Power Automate, Dataverse, and Microsoft 365 tools.
• Proven experience in a leadership or management role within a technical help desk or service management environment.
• Deep understanding of IT governance, security standards, accessibility, and documentation best practices.
• Demonstrated ability to troubleshoot complex technical issues and provide actionable resolutions.
• Excellent project and process management skills to organize workloads and communicate risks effectively.
• Exceptional soft skills, including empathy, patience, and the ability to handle high-pressure situations.
• Strong analytical thinking and problem-solving capabilities.
• Ability to act as a bridge between business users and IT governance to enable safe innovation.
• Commitment to continuous learning to stay current with rapid platform updates and new capabilities.
Company:
ASSYST is a global CMMI level 3 information technology solutions provider. Founded in 1993, the company is headquartered in Sterling, USA, with a team of 51-200 employees. The company is currently Growth Stage.
ASSYST is a company specializing in the Microsoft Power Platform ecosystem, and they are seeking a Help Desk Manager to provide technical leadership and oversight for support operations. This role involves ensuring that Power Apps, Power Automate, and Dataverse solutions are performant and secure while managing complex support issues and mentoring junior staff.
Responsibilities:
• Oversee the resolution of complex issues related to app performance, data integrity, and automation failures within the Power Platform.
• Manage ticket priorities and SLAs while maintaining clear, empathetic communication with end users.
• Diagnose root causes by analyzing logs and identifying trends to implement long-term preventative solutions.
• Serve as the primary escalation point for support issues, coordinating closely with development and security teams.
• Enforce platform governance, including the management of permissions, DLP policies, and lifecycle processes.
• Support citizen development by establishing guardrails, reviewing user-built solutions for risk, and hosting training or office hours.
• Mentor junior support staff and organize workloads to enhance overall support operations.
• Identify opportunities for automation within the help desk to promote operational efficiency and continuous improvement.
Qualifications:
Required:
• Strong technical expertise in Power Apps, Power Automate, Dataverse, and Microsoft 365 tools.
• Proven experience in a leadership or management role within a technical help desk or service management environment.
• Deep understanding of IT governance, security standards, accessibility, and documentation best practices.
• Demonstrated ability to troubleshoot complex technical issues and provide actionable resolutions.
• Excellent project and process management skills to organize workloads and communicate risks effectively.
• Exceptional soft skills, including empathy, patience, and the ability to handle high-pressure situations.
• Strong analytical thinking and problem-solving capabilities.
• Ability to act as a bridge between business users and IT governance to enable safe innovation.
• Commitment to continuous learning to stay current with rapid platform updates and new capabilities.
Company:
ASSYST is a global CMMI level 3 information technology solutions provider. Founded in 1993, the company is headquartered in Sterling, USA, with a team of 51-200 employees. The company is currently Growth Stage.
About ASSYST
Sourced by ZipRecruiter
Industry
It services
Company size
51 - 200 Employees
Headquarters location
Sterling, VA, US
Year founded
1993