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Microsoft Help Desk Jobs (NOW HIRING)

3ME Consulting, Inc.

Help Desk Specialist

Hialeah, FL · On-site

The Help Desk Specialist will be responsible for providing technical assistance and support related ... Experience working with the Microsoft Windows PC platform and network experience * Written/Verbal ...

GDIT

Help Desk Manager

Fort Liberty, NC

Help Desk Software, Information Technology (IT) Systems, Troubleshooting Certifications: None ... MSCA 2016, Microsoft Azure Administrator or equivalent (Must obtain the full AZ104 Microsoft Azure ...

HHM CPAs

Help Desk Specialist

Pensacola, FL · On-site

Troubleshoot Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint ... a help desk or technical support role. * Strong customer service and communication skills.

Willis Knighton Health

Help Desk II

Shreveport, LA · On-site

$19.75 - $27/hr

The Help Desk Analyst II supports the functional and operational efficiency of Information ... Proficient in Microsoft applications, including Word, Excel, and PowerPoint. * Makes decisions ...

Methodisthealthsystem

HELP DESK ANALYST

Dallas, TX · On-site

$20.25 - $27.75/hr

The Help Desk Analyst provides quality IS related technical support with a high degree of customer ... Microsoft Office Specialist (MOS), Microsoft Certified Desktop Support Technician (MCDST), HDI ...

Methodist Health System

HELP DESK ANALYST

Dallas, TX · On-site

$20.25 - $27.75/hr

The Help Desk Analyst provides quality IS related technical support with a high degree of customer ... Microsoft Office Specialist (MOS), Microsoft Certified Desktop Support Technician (MCDST), HDI ...

Willis Knighton Health

Help Desk II

Shreveport, LA · On-site

$19.75 - $27/hr

The Help Desk Analyst II supports the functional and operational efficiency of Information ... Proficient in Microsoft applications, including Word, Excel, and PowerPoint. * Makes decisions ...

New York Cloud Apps

Help Desk Engineer

New York, NY · On-site

The Help Desk Engineer is responsible for first-line technical support of client-facing technology, such as Microsoft Dynamics Applications, Citrix Applications, Productivity Software, Password ...

Willis Knighton Health

Help Desk II

Shreveport, LA · On-site

$19.75 - $27/hr

The Help Desk Analyst II supports the functional and operational efficiency of Information ... Proficient in Microsoft applications, including Word, Excel, and PowerPoint. * Makes decisions ...

RPMGlobal

The Help Desk Lead manages global authentication support operations and leads a technical help desk ... Microsoft Certified: Modern Desktop Administrator Associate. * CompTIA A+. Required Education and ...

New

RecruitTalent LLC.

Help Desk Lead

Washington, DC · On-site

$40 - $55/hr

Possess an industry specific certification such as CompTIA A+ certification, Microsoft Certified Solutions Expert (MCSE), Help Desk Institute (HDI) certification, or equivalent * Have expert working ...

Hirekeyz Inc

Help Desk Technician

Bristol, RI · On-site

$21 - $28.25/hr

Job Title: Help Desk Technician Location: Bristol, RI (On-site at various Town facilities and ... Install, configure, and troubleshoot PCs, laptops, printers, and software (e.g., Microsoft Office ...

No Limit Technology

Help Desk Analyst

Miami, FL · On-site

$30/hr

\n \n \n \n \n We are seeking a skilled Help Desk Analyst with strong experience in Microsoft Intune to join our IT support team. The ideal candidate will provide technical assistance to users, manage ...

TrovaSearch

Help Desk Supervisor

Orlando, FL

Position Summary The IT Help Desk Supervisor is a working supervisor role that combines hands-on ... Performs hands-on support across Microsoft 365 / Exchange, Active Directory, Windows Server ...

STI

HELP DESK AGENT

Nashville, TN · On-site

$16.50 - $21/hr

H. Job Title: OPS HELP DESK AGENT - ADM SVCS ASSISTANT **This is a onsite position - only ... Microsoft Word, Excel, Outlook, PowerPoint, SharePoint, etc.) * Excellent time management skills ...

AEG

Help Desk Technician

Indianapolis, IN · On-site

$19 - $25.75/hr

Purpose of the Role: The IT Help Desk Technician serves as the front-line technical support ... Support Microsoft and Apple operating systems and associated software applications. * Maintain ...

RPMGlobal

The Help Desk Lead manages global authentication support operations and leads a technical help desk ... Microsoft Certified: Modern Desktop Administrator Associate. * CompTIA A+. Required Education and ...

New

TEKsystems

Help Desk Analyst

Nashville, TN · On-site

$24 - $27/hr

Experience supporting Windows operating systems and Microsoft 365 applications. * Knowledge of ... Help Desk / Service Desk Support * Windows Troubleshooting * Microsoft 365 & Outlook Support

New

TEKsystems

Help Desk Analyst

Nashville, TN · On-site

$24 - $27/hr

Experience supporting Windows operating systems and Microsoft 365 applications. * Knowledge of ... Help Desk / Service Desk Support * Windows Troubleshooting * Microsoft 365 & Outlook Support

New

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Microsoft Help Desk information

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How much do microsoft help desk jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for microsoft help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a Microsoft Help Desk?

A Microsoft Help Desk job involves providing technical support for Microsoft products, such as Windows, Office, and cloud services. Help Desk professionals assist users by troubleshooting software issues, resolving network problems, and guiding customers through technical processes. They may work in corporate IT departments, tech support centers, or as part of managed service providers. Strong communication skills and a solid understanding of Microsoft technologies are essential for success in this role.

What are the typical daily responsibilities of a Microsoft Help Desk?

As a Microsoft Help Desk professional, your typical day involves responding to user inquiries and troubleshooting issues related to Windows operating systems, Microsoft Office applications, and other Microsoft products. You’ll document support tickets, provide step-by-step guidance to users, and escalate complex problems to higher-level technicians when needed. Additionally, you may assist with account management in Active Directory, install software updates, and remotely resolve issues for both onsite and remote employees. This role often collaborates closely with other IT team members to ensure smooth technology operations and continual improvement of support processes.

What are the key skills and qualifications needed to thrive in the Microsoft Help Desk position?

To thrive as a Microsoft Help Desk professional, you need strong troubleshooting skills, technical knowledge of Windows and Microsoft Office products, and experience with issue tracking systems, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools, Active Directory, and ticketing platforms such as ServiceNow or Zendesk is typically required. Excellent communication, patience, and problem-solving abilities are essential for providing effective support and building user trust. These skills ensure efficient resolution of technical issues and contribute to high customer satisfaction in a fast-paced support environment.

Are Microsoft Help Desk jobs still in demand?

Microsoft Help Desk jobs remain in demand due to ongoing need for technical support in organizations using Microsoft products. These roles often require strong troubleshooting skills and familiarity with tools like Windows, Office, and remote support software, making them a stable career option in IT support fields.

Does Microsoft have a help desk?

Microsoft Help Desk roles involve providing technical support for Microsoft products and services, often requiring knowledge of Windows, Office, and troubleshooting tools. These positions typically involve customer service skills and may require certifications such as CompTIA A+ or Microsoft certifications. Support is usually offered through phone, chat, or remote assistance during standard business hours.
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Microsoft Help Desk jobs near you
Infographic showing various Microsoft Help Desk job openings in the United States as of September 2026, with employment types broken down into 76% Full Time, 12% Part Time, 6% Temporary, and 6% Contract. Highlights an 100% In-person job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Specialist

Hialeah, FL • On-site

3ME Consulting, Inc.
Recruiting and Staffing Services • 1 - 10 employees
Learn more about 3ME Consulting, Inc.external

Full-time

Re-posted 3 days ago

Job description

Company Description
Job Description
One of our clients located in Hialeah, FL is searching for a Help Desk Specialist. The Help Desk Specialist will be responsible for providing technical assistance and support related to personal workstations (desktops and laptops) and the productivity software installed. Responds to queries, runs diagnostic
programs, isolates problem, and determines and implements solution.
PRIMARY RESPONSIBILITIES
  • Provide technical assistance and support for incoming phone calls and help desk e-mails, assuring appropriate and timely response to these requests.
  • Ensures a positive end-to-end user experience and provides a single point-of-contact for end user.
  • Provide technical support for all Central Office Staff either in person or over the phone.
  • Use Help Desk software to log, monitor and close end user support tickets.
  • Becomes proficient with Help Desk software and tools to perform daily duties.
  • Participate in onboarding process.
  • Walk users through problem-solving process.
  • Install, modify, and repair computer hardware and software.
  • Clean up computers.
  • Run diagnostic programs to resolve problems.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN)
  • Install computer peripherals for users.
  • Follow up with users to ensure issue has been resolved.

Qualifications
  • Minimum Associate degree or related field
  • Must have these certifications: A+, N+, CCNA
  • Experience working with the Microsoft Windows PC platform and network experience
  • Written/Verbal communication proficiency in the English language

Additional Information
All your information will be kept confidential according to EEO guidelines.

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