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Help Desk Manager Jobs in Delaware (NOW HIRING)

Bally's Corporation

Technician - Network

Dover, DE

$19.50/hr

... Policy management. * Work with Systems Administrators on special projects and researching new ... Provide Tier 1 and 2 levels of Help Desk support, to include covering Help Desk phone, e-mail ...

Bally's Corporation

Technician - Network

Dover, DE · On-site

$23.50 - $30.25/hr

... Policy management. * Work with Systems Administrators on special projects and researching new ... Provide Tier 1 and 2 levels of Help Desk support, to include covering Help Desk phone, e-mail ...

DuPont Country Club

Front Desk Attendant

Wilmington, DE · On-site

$12.50 - $16.25/hr

Front Desk employees will report to the Athletics Assistant Manager. Key Qualities: * Positive, upbeat, and helpful personality. * Effective communication and interpersonal skills. * Detail-oriented.

Microtel Inn & Suites

Front Desk

Milford, DE

$13.75 - $17.25/hr

Receiving and managing reservations made online and telephonically. * Verifying guests' payment ... At Microtel by Wyndham, smart design, modern rooms, and exceptional service help make every stay ...

Microtel Inn & Suites

Front Desk

Milford, DE

$13.75 - $17.25/hr

Receiving and managing reservations made online and telephonically. * Verifying guests' payment ... At Microtel by Wyndham, smart design, modern rooms, and exceptional service help make every stay ...

DuPont Country Club

Front Desk Attendant

Wilmington, DE · On-site

$12.50 - $16.25/hr

Front Desk employees will report to the Athletics Assistant Manager. Key Qualities: * Positive, upbeat, and helpful personality. * Effective communication and interpersonal skills. * Detail-oriented.

Atlantic View

Front Desk Associate

Dewey Beach, DE · On-site

$16 - $18/hr

... help create a welcoming, memorable oceanfront experience. Responsibilities ... Greet guests and perform check-in/check-out procedures Manage phone and online reservations Provide ...

Planet Fitness

Front Desk Associate

Wilmington, DE

$13.50 - $17.50/hr

Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...

Planet Fitness

Front Desk Associate

Wilmington, DE

$13.50 - $17.50/hr

Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...

Planet Fitness

Front Desk Associate

Wilmington, DE

$13.50 - $17.50/hr

Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...

Planet Fitness

Front Desk Associate

Newark, DE · On-site

$13.75 - $17.50/hr

Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...

Planet Fitness

Front Desk Associate

Wilmington, DE · On-site

$13.50 - $17.50/hr

Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...

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Help Desk Manager information

See Delaware salary details

$37.5K

$83.9K

$124.6K

How much do help desk manager jobs pay per year?

As of Jun 27, 2026, the average yearly pay for help desk manager in Delaware is $83,854.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,100.00 and $100,100.00 per year, depending on experience, location, and employer.

What does a Help Desk Manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a Help Desk Manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What Does a Help Desk Manager Do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a Help Desk Manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs
What are the most commonly searched types of Help Desk jobs in Delaware? The most popular types of Help Desk jobs in Delaware are:
What are popular job titles related to Help Desk Manager jobs in Delaware? For Help Desk Manager jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Help Desk Manager jobs in Delaware look for? The top searched job categories for Help Desk Manager jobs in Delaware are:
What cities in Delaware are hiring for Help Desk Manager jobs? Cities in Delaware with the most Help Desk Manager job openings:
Help Desk Manager jobs near you
Technician - Network

Technician - Network

Bally's Corporation

Dover, DE

$19.50/hr

Full-time

Posted 22 days ago

Bally's rating

6.3

Company rating: 6.3 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

14th of 15 rated gambling companies

Job description

Responsibilities:

  • Schedule and perform maintenance of all client PCs, POS terminals, to include software patching and antivirus updates.
  • Assist Systems Administrators with the maintenance and configuration of network related hardware/software, including Active Directory, Group Policy management.
  • Work with Systems Administrators on special projects and researching new technologies.
  • Assist with the development of junior level technicians.
  • Provide Tier 1 and 2 levels of Help Desk support, to include covering Help Desk phone, e-mail support requests and Help Desk tickets.
  • Maintain and ensure all enterprise backups and data storage.
  • Maintain and provide reporting on hardware and software inventory, to include all PCs, laptops, printers, consumables, etc., in accordance with established policies and procedures.
  • Performs in-office duties including, but not limited to, invoice tracking, filing, and processing, purchase quoting, tracking, and processing.
  • Participate in budget planning and software tracking.
  • Must be actively at work to perform the essential functions of this job.
  • Perform other duties as assigned

Work Environment:

  • Must be available to work weekends, holidays, and nights as scheduled

Additional Benefits:

  • Enjoy 30 consecutive days of free rides for new hires with DART and earn reimbursements via Delaware Commute Solutions

Starting Compensation:

  • 19.50/hr

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

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