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Help Desk Assistant Jobs (NOW HIRING)

Florida Realty Elite

LHC Desk Assistant

Fort Myers, FL · On-site

$29K/mo

LHC Desk Assistants play a critical role in creating a welcoming and secure environment for residents, guests, and campus visitors. This position includes overnight and weekend shifts and requires ...

Global Channel Management, Inc.

Help DESK

Woodbridge, NJ · On-site

$18/hr

Qualifications Help desk support needs A+, N+, or any other OEM vendor certification Help desk support 1-5 years experience Provide first-level remote IT services or assist in the delivery of higher ...

Unilock Chicago, Inc

IT Help Desk Analyst

Aurora, IL · On-site

$60K - $70K/yr

We are currently hiring for a Help Desk Analyst What you'll do The Help Desk Analyst's role ... Willingness to assist other departments quickly to resolve issues * Certification by Microsoft and ...

Apex Systems

Help Desk

Salt Lake City, UT · On-site

$19.25 - $26.25/hr

Deliver basic help desk functions and technical support services. * Assist internal employees with technology-related issues. Required Qualifications Education: High School Diploma. Experience:

The Dirks Group

Help Desk

Wausau, WI · On-site

$21.50 - $29/hr

The Help Desk Technician at The Dirks Group provides primarily remote support to clients with ... Perform preventative maintenance and assist with installations and deployments * Maintain a high ...

FLEXTECS LLC

Help Desk

Atlanta, GA · On-site

$18.50 - $25.25/hr

The Help Desk Analyst troubleshoots hardware and software issues, documents support activities ... Coordinate equipment replacements, upgrades, and warranty repairs. * Assist with technology refresh ...

Unilock

IT Help Desk Analyst

Aurora, IL · On-site

$60K - $70K/yr

We are currently hiring for a Help Desk Analyst What you'll do The Help Desk Analyst's role ... Willingness to assist other departments quickly to resolve issues * Certification by Microsoft and ...

The Dirks Group

Help Desk

Wausau, WI · On-site

$21.50 - $29/hr

The Help Desk Technician at The Dirks Group provides primarily remote support to clients with ... Perform preventative maintenance and assist with installations and deployments * Maintain a high ...

The Dirks Group

Help Desk

Wausau, WI · On-site

$21.50 - $29/hr

The Help Desk Technician at The Dirks Group provides primarily remote support to clients with ... Perform preventative maintenance and assist with installations and deployments * Maintain a high ...

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Help Desk Assistant information

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How much do help desk assistant jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for help desk assistant in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

What qualifications do I need for a help desk assistant?

Help desk assistants typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and operating systems. Strong communication skills, problem-solving abilities, and familiarity with ticketing systems or remote support tools are also important. Certifications such as CompTIA A+ can enhance job prospects but are not always required.
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Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $43,356 per year, or $20.8 per hour.

LHC Desk Assistant

Fort Myers, FL • On-site

Florida Realty Elite
See more jobs at Florida Realty Eliteexternal

$29K/mo

Other

Posted 26 days ago

Job description

Florida SouthWestern State College is accepting resumes in search of a LHC Desk Assistant to join our team. The LightHouse Commons (LHC) Desk Assistant supports the daily operations of the LHC front desk. LHC Desk Assistants play a critical role in creating a welcoming and secure environment for residents, guests, and campus visitors. This position includes overnight and weekend shifts and requires reliability, professionalism, and a strong commitment to customer service and community standards. Desk Assistants assist with front desk coverage, policy enforcement, safety protocols, administrative tasks, and communication to ensure smooth and effective residential operations. Schedule: Overnight shift, 10:00 PM –8:00 AM, four nights per week.

Please click here (https://www.fsw.edu/viewdocs/doc/370822) to see the complete job description.

The ideal candidate will have:

  • High school degree or equivalent.

  • Ability to work daytime, evening, overnight, weekend, and holiday shifts based on desk coverage needs, as assigned.

  • Demonstrated experience using a personal computer, office software such as MS Office, and electronic mail.

Salary: $29,160.00

Please submit your resume for consideration to become one of the best, the brightest, the BUCS!

Florida SouthWestern State College, an equal access institution, prohibits discrimination in its employment, programs and activities based on race, sex, gender identity, age, color, religion, national origin, ethnicity, disability, pregnancy, sexual orientation, marital status, genetic information or veteran status. Questions pertaining to educational equity, equal access or equal opportunity should be addressed to the College’s Title IX Coordinator/Compliance Officer: Angie Hawke; Room N-124; 8099 College Parkway SW, Fort Myers, FL 33919; (239) 489-9051; Compliance@fsw.edu. FSW online anonymous reporting www.fsw.edu/report. Inquiries/complaints can be filed with the Title IX Coordinator/Compliance Officer online, in person, via mail, via email, or with the US Department of Education, Office of Civil Rights, Atlanta Office: 61 Forsyth St. SW Suite 19T70, Atlanta, GA 30303-8927.

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