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Help Desk Assistant Jobs (NOW HIRING)

Unilock Chicago, Inc

IT Help Desk Analyst

Aurora, IL · On-site

$60K - $70K/yr

We are currently hiring for a Help Desk Analyst What you'll do The Help Desk Analyst's role ... Willingness to assist other departments quickly to resolve issues * Certification by Microsoft and ...

Unilock

IT Help Desk Analyst

Aurora, IL · On-site

$60K - $70K/yr

We are currently hiring for a Help Desk Analyst What you'll do The Help Desk Analyst's role ... Willingness to assist other departments quickly to resolve issues * Certification by Microsoft and ...

The Dirks Group

Help Desk

Wausau, WI · On-site

$21.50 - $29/hr

The Help Desk Technician at The Dirks Group provides primarily remote support to clients with ... Perform preventative maintenance and assist with installations and deployments * Maintain a high ...

Chapman University

Service Desk Assistant

Orange, CA · On-site

$16.50/hr

Responsibilities Service Desk Assistant Responsibilities * Offering guidance and troubleshooting for printing and computer-related issues in labs, classrooms, and public access areas. * Assisting ...

Chapman University

Service Desk Assistant

Orange, CA

$16.50/hr

Student Title Classification Information Quick Link Job Number SE208424 Position Information Department or Unit Name Service Desk Position Headcount 1 Position Title Service Desk Assistant Academic ...

Chapman University

Service Desk Assistant

Orange, CA · On-site

$16.50/hr

Responsibilities Service Desk Assistant Responsibilities * Offering guidance and troubleshooting for printing and computer-related issues in labs, classrooms, and public access areas. * Assisting ...

The Dirks Group

Help Desk

Wausau, WI · On-site

$21.50 - $29/hr

The Help Desk Technician at The Dirks Group provides primarily remote support to clients with ... Perform preventative maintenance and assist with installations and deployments * Maintain a high ...

The Dirks Group

Help Desk

Wausau, WI · On-site

$21.50 - $29/hr

The Help Desk Technician at The Dirks Group provides primarily remote support to clients with ... Perform preventative maintenance and assist with installations and deployments * Maintain a high ...

Judi Health

Help Desk Manager

Charlotte, NC · Hybrid

Drive customer problem resolution via systemic solutions (MDM, scripting, etc.) * Assist in ... Participate in a Help Desk OnCall schedule (tentatively will be one week/month. May be more to ...

FastTek

Help Desk

Detroit, MI

$19.75 - $26.75/hr

Help Desk #1062285 Position Summary: As a significant member of the Technology Division's Client ... The Technical Client Service Specialist will assist in managing service requests, troubleshooting ...

STI

Help Desk Agent

Nashville, TN · On-site

$16.50 - $21/hr

OPS HELP DESK AGENT - ADM SVCS ASSISTANT **This is a onsite position - only candidates in middle Tennessee and able to commute to Nashville, TN regularly will be considered.** The standard work week ...

STI

HELP DESK AGENT

Nashville, TN · On-site

$16.50 - $21/hr

OPS HELP DESK AGENT - ADM SVCS ASSISTANT **This is a onsite position - only candidates in middle Tennessee and able to commute to Nashville, TN regularly will be considered.** The standard work week ...

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Help Desk Assistant information

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How much do help desk assistant jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for help desk assistant in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

What qualifications do I need for a help desk assistant?

Help desk assistants typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and operating systems. Strong communication skills, problem-solving abilities, and familiarity with ticketing systems or remote support tools are also important. Certifications such as CompTIA A+ can enhance job prospects but are not always required.
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Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $43,356 per year, or $20.8 per hour.

IT Help Desk Analyst

Unilock Chicago, Inc

Aurora, IL • On-site

$60K - $70K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 8 days ago

Job description

PAVE A BRIGHTER FUTURE FOR YOURSELF!

Looking for a lifelong career with opportunities for advancement and unmatched benefits packages?
Unilock has been North America's premier manufacturer of concrete paving stones and retaining walls for 50 years. Our Aurora, IL location is growing. Unilock facilities are safe, modern, and fully automated production facilities.

We are currently hiring for a Help Desk Analyst 

What you’ll do

The Help Desk Analyst’s role provides vital support to Unilock’s employees and computer environment.

Duties and Responsibilities

  • Provide Level 1 and Level 2 technical support to Unilock employees, delivering prompt, professional, and customer-focused service.
  • Configure, deploy, and maintain computers, peripherals, and related technology equipment in accordance with company standards and best practices.
  • Effectively prioritize, manage, and resolve multiple support requests while meeting service expectations and deadlines.
  • Assist with the installation, configuration, and support of network-connected devices, including servers, printers, and manufacturing/plant equipment.
  • Collaborate with IT team members to deliver exceptional technology support, maintain system reliability, and continuously improve the user experience.
  • Manage the company mobile device program, including cell phone provisioning, inventory, carrier relationships, troubleshooting, and user support, while helping IT Desk assist employees
  • Provide administrative support for IT operations, including maintaining records, managing technology assets, preparing reports, and supporting departmental projects and initiatives

Skills and Requirements

  • Thorough understanding and experience with configuring Windows 10, 11, and Mac computers
  • Thorough understanding and experience working with Active Directory and Microsoft Entra ID
  • Thorough understanding and experience working with and supporting the Microsoft Office suite of software
  • Ability to investigate, resolve, and escalate issues in a timely and professional manner
  • Willingness to assist other departments quickly to resolve issues
  • Certification by Microsoft and one or more Helpdesk certifications
  • Able to work in a Office and Manufacturing environment

Carry out other related duties as needed to meet departmental and organizational objectives

Salary Range - $60K - $70K annually (Based on Experience) with the potential to earn a yearly bonus

This position is NOT remote. This position is based in Aurora, IL, with occasional travel to our other locations in the Midwest.

What we offer you

    • Health Benefits - Effective 1st of the month following start date
    • 401k Matching (after a year)
    • Life Insurance, HSA & FSA plans
    • Well-being Support
    • Charitable Contribution Matching
    • Paid Time Off
    • Year-End Company-wide closure/paid time off

Apply