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Help Desk Assistant Jobs (NOW HIRING)

Ubertal Inc

Help Desk Analyst

San Antonio, TX · On-site

$18.50 - $25.25/hr

... Assist with basic networking and connectivity issues Required Skills & Experience • 2+ years of help desk or technical support experience • Strong knowledge of Windows operating systems • ...

ITC Federal

Help Desk Supervisor

Fairfax, VA

Supervise staff of Help Desk and User Trainer Specialists who provide help desk and on-site support to end users. * Assist in setting up and operating the end-user support program for major ...

Corps Solutions

Help Desk Support

Suffolk, VA · On-site

$17.75 - $24/hr

... • Assist in developing technical support documentation and procedural guides. • Maintain and update the Help Desk web presence. • Document and log technical problems in service management ...

MGM Healthcare Home Office

Help Desk Analyst

Saint Louis, MO

$19.25 - $26.25/hr

Support knowledge base development and contribute to process improvements and documentation. * Assist with the development of Help Desk workflows, best practices, and onboarding procedures. * Perform ...

STI

Help Desk Analyst

Little Rock, AR · On-site

$19.75 - $26.75/hr

Help Desk Analyst Location: Little Rock, AR Duration: 4+ Months #ONSITE The Application Help Desk ... Prioritize and schedule own workload. * Assist in coordination of changes, upgrades and new ...

MGM Healthcare

Help Desk Analyst

Creve Coeur, MO · On-site

$19.25 - $26.25/hr

Support knowledge base development and contribute to process improvements and documentation. * Assist with the development of Help Desk workflows, best practices, and onboarding procedures. * Perform ...

Next Step Systems

Help Desk Technician

Chicago, IL · On-site

$20.50 - $27.75/hr

Help Desk Technician, Chicago, IL The Help Desk Technician is primarily responsible for first-line ... - Assist other IT Department members in completing tasks pertaining to ongoing projects ...

ITC Federal, Inc.

Help Desk Supervisor

Supervise staff of Help Desk and User Trainer Specialists who provide help desk and on-site support to end users. * Assist in setting up and operating the end-user support program for major ...

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Help Desk Assistant information

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How much do help desk assistant jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for help desk assistant in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What job makes $10,000 a month without a degree?

A Help Desk Assistant typically does not earn $10,000 a month without a degree; such high earnings are uncommon in this role. Jobs that can reach this level often involve specialized skills, certifications, or experience in fields like sales, real estate, or entrepreneurship. High-paying roles without a degree usually require significant expertise, networking, or business acumen.

What are the key skills and qualifications needed to thrive as a Help Desk Assistant, and why are they important?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What does a Help Desk Assistant do?

A Help Desk Assistant provides technical support and troubleshooting assistance to users experiencing computer or software issues. They typically handle incoming requests, resolve common problems, and escalate more complex issues to higher-level IT staff. Help Desk Assistants may also assist with setting up new hardware, maintaining user accounts, and documenting solutions to recurring problems. Their goal is to ensure users can operate their technology smoothly and efficiently.

What Is a Help Desk Assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are some of the most common challenges Help Desk Assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

What jobs pay $2000 a day?

Help Desk Assistant roles typically do not pay $2000 a day; such high daily earnings are usually associated with specialized or high-level positions like consultants, project managers, or contractors in IT or other industries. These roles often require advanced skills, certifications, or extensive experience and may involve freelance or contract work with variable pay rates. Most standard help desk positions offer hourly wages or salaries significantly below this amount.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but Help Desk Assistants are still essential for handling complex issues, providing personalized support, and managing escalations. Human oversight remains important to ensure quality service and address unique or sensitive problems that AI cannot fully resolve.

What is the role of a help desk assistant?

A help desk assistant provides technical support and customer service by troubleshooting hardware and software issues, assisting users with technical problems, and maintaining documentation. They often use ticketing systems and require good communication skills to resolve issues efficiently. The role may involve working in an office or remote environment and may require basic certifications or technical knowledge.
More about Help Desk Assistant jobs
What cities are hiring for Help Desk Assistant jobs? Cities with the most Help Desk Assistant job openings:
What are the most commonly searched types of Help Desk jobs? The most popular types of Help Desk jobs are:
What states have the most Help Desk Assistant jobs? States with the most job openings for Help Desk Assistant jobs include:
Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in the United States as of June 2026, with employment types broken down into 6% As Needed, 69% Full Time, 13% Part Time, 6% Temporary, and 6% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $43,356 per year, or $20.8 per hour.
Help Desk Technician

Help Desk Technician

The Arc of Chemung-Schuyler

Elmira, NY • On-site

$19 - $21.85/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

Exciting opportunity for a Full Time Help Desk Technician at The Arc of Chemung-Schuyler in Elmira. Join our team and utilize your Help Desk or Internet Technology experience to provide exceptional customer service. As an onsite role, you'll have the chance to showcase your problem-solving skills while directly assisting our clients. With a competitive pay range of $19-21.85 per hour, this position offers a rewarding opportunity to make a difference in the lives of others. You will be offered great benefits such as Medical, Dental, Vision, Life Insurance, Health Savings Account, Paid Time Off, 403 (b) Retirement Planning with Employer Match, Company Paid Life Insurance, and NYS Sick Time. Apply now and be a part of a team that values professionalism and forward thinking in a flexible work environment.
Hello, we're The Arc of Chemung-Schuyler
We invest in your success. Join us at The Arc - Invest in a career, not just a job. We believe when we invest in your success, you advance your career, and that helps The Arc continue its leadership role in the disabilities arena in New York state. If you're looking for meaningful work that makes a real difference in people's lives, join us today to unlock your potential for growth and fulfillment in the Human Services field.
Your day as a Help Desk Technician
As a Help Desk Technician at The Arc of Chemung-Schuyler, you will play a crucial role in providing technical support to our staff. This position involves responding to queries and tickets through various channels such as Teams Chat, email, ticket system, and phone. You will have the opportunity to train colleagues on troubleshooting methods, assist new employees in accessing computer accounts, and update training manuals for software and hardware. Your expertise will be instrumental in resolving network and computer system issues, diagnosing errors, and installing or modifying software. Additionally, you will remotely access hardware and software to address concerns efficiently and effectively.
Does this sound like you?
To excel as a Help Desk Technician at The Arc of Chemung-Schuyler, candidates should ideally possess 1-2 years of experience in an Information Technology Help Desk role. While not mandatory, familiarity with Office 365 and SharePoint is advantageous for this position. Successful applicants will demonstrate proficiency in diagnosing and resolving technical issues, excellent communication skills to assist colleagues effectively, and the ability to adapt to various software and tools efficiently.
A problem-solving mindset, attention to detail, and a passion for assisting others with technical problems are key attributes that will contribute to success in this role. Join our team and showcase your IT expertise in a rewarding and dynamic environment.
Our team needs you!
If you think this job aligns with your requirements, then submitting an application is simple. Good luck!

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