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Help Desk Assistant Jobs (NOW HIRING)

Judi Health

Help Desk Manager

Charlotte, NC · Hybrid

Drive customer problem resolution via systemic solutions (MDM, scripting, etc.) * Assist in ... Participate in a Help Desk OnCall schedule (tentatively will be one week/month. May be more to ...

STI

Help Desk Agent

Nashville, TN · On-site

$16.50 - $21/hr

OPS HELP DESK AGENT - ADM SVCS ASSISTANT **This is a onsite position - only candidates in middle Tennessee and able to commute to Nashville, TN regularly will be considered.** The standard work week ...

FastTek

Help Desk

Detroit, MI · On-site

$19.75 - $26.75/hr

Help Desk #1062285 Position Summary: As a significant member of the Technology Division's Client ... The Technical Client Service Specialist will assist in managing service requests, troubleshooting ...

STI

HELP DESK AGENT

Nashville, TN · On-site

$16.50 - $21/hr

OPS HELP DESK AGENT - ADM SVCS ASSISTANT **This is a onsite position - only candidates in middle Tennessee and able to commute to Nashville, TN regularly will be considered.** The standard work week ...

Pomeroy

Help Desk Technician

Plano, TX · On-site

$18.75 - $25.25/hr

Help Desk Technician 1 Position Overview We are looking for a Help Desk Technician to join our team ... customer interactions, assist with routine requests, and ensure issues are directed to the ...

1 point system

Help Desk

Dover, DE · On-site

$20 - $27/hr

The PS1 will create documentation as needed, assist in testing, and be part of the Customer Engagement team. The PS1 will report to the Customer Engagement Specialist. Required Skills Help Desk ...

Centstone

Help Desk Support

Denver, CO · On-site

$21 - $28.75/hr

Help Desk Support II (Salesforce/Jira) Location: Denver, Colorado (Remote) Job Type: Contract ... Validate reported bugs and assist with root cause analysis. * Document issues, resolutions, and ...

company652

Help Desk Specialist

Wallingford, CT · On-site

The Help Desk Specialist provides frontline support for a variety of information technology ... . * Assist with training end users on basic Mac and iPad skills and computer usage policies ...

Planet Depos

Help Desk Technician

Rockville, MD · On-site

$24.04 - $27/hr

They assist in coordinating PC hardware, software and peripheral installations, and upgrades. In ... HELP DESK TECHNICIAN ESSENTIAL FUNCTIONS: * Provide phone and helpdesk support for local and off ...

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Help Desk Assistant information

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How much do help desk assistant jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for help desk assistant in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

What qualifications do I need for a help desk assistant?

Help desk assistants typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and operating systems. Strong communication skills, problem-solving abilities, and familiarity with ticketing systems or remote support tools are also important. Certifications such as CompTIA A+ can enhance job prospects but are not always required.
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Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $43,356 per year, or $20.8 per hour.

Help Desk Manager

Charlotte, NC • Hybrid

Judi Health
See more jobs at Judi Healthexternal

Full-time

Posted 28 days ago

Job description

Location: Hybrid 3 days a week in Charlotte, NC office

About Judi Health

Judi Health is a next generation pharmacy benefits manager, overseeing prescription benefit plans on behalf of employers, unions, and government entities. Determined to transform an outdated model, Judi Health's mission is to change the way prescription benefits are priced and administered in the US, unlocking enduring social change. Through our platform approach, Judi Health delivers data-driven insights and actionable strategies that reduce costs, while improving patient outcomes. Our commitment to innovation, technology, and service is the reason why Judi Health is among the fastest-growing PBMs in the country.

Position Responsibilities:

  • Train and mentor Help Desk 1 and 2 personnel
  • Partner with IT Director to perform personnel management tasks for Help Desk staff
  • Work as an escalation resource for Help Desk 1 and 2 personnel
  • Drive customer problem resolution via systemic solutions (MDM, scripting, etc.)
  • Assist in promptly responding to user requests via ticketing system/phone calls/IM
  • Assist HD staff and end-users with access/system issues
  • Interface with internal partner teams to help drive best practices and compliance
  • Manage user systems via MDM Software
  • Write and update documentation for user reference
  • Help build and establish procedures for the Helpdesk team
  • Participate in a Help Desk OnCall schedule (tentatively will be one week/month. May be more to start, however.)

Required Qualifications:

  • 4+ Years of experience in a Help Desk role (preferably in a medium or larger company.)
  • A customer-oriented approach to problem resolution
  • Experience supporting Mac hardware/OSX in a Help Desk environment
  • Experience supporting remote users in a distributed environment
  • Experience with Jira Service desk or a similar ticketing system
  • Experience with Office 365 suite
  • Experience with MDM
  • 1-2 year's experience in a supervisory or management role
  • Ability to lift 30 lbs. regularly and up to 50 lbs. occasionally

Apply