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Help Desk Assistant Jobs in Houston, TX (NOW HIRING)

US Physical Therapy

Help Desk Technician I

Houston, TX · On-site

$44K - $46K/yr

... as a Help Desk Technician . You will demonstrate flexibility to accommodate varied shifts and ... Close a minimum of 16 work orders a day. * Assist and complete IT Department projects as needed.

US Physical Therapy

Help Desk Technician I

Houston, TX · On-site

... as a Help Desk Technician . You will demonstrate flexibility to accommodate varied shifts and ... Close a minimum of 16 work orders a day. * Assist and complete IT Department projects as needed.

US Physical Therapy

Help Desk Technician I

Houston, TX

$44K - $46K/yr

... as a Help Desk Technician . You will demonstrate flexibility to accommodate varied shifts and ... Close a minimum of 16 work orders a day. * Assist and complete IT Department projects as needed.

AMSYS Talent

Helpdesk Technician

Houston, TX · On-site

$18 - $24.50/hr

Help Desk Technician Position Summary We are seeking a dependable and customer-focused Help Desk ... Support Windows 10/11 and macOS operating systems * Assist users with Microsoft 365 applications ...

48forty Solutions

Deal Desk Analyst

Houston, TX

$60K - $65K/yr

As a Deal Desk Analyst , you will support the commercial organization of a multi-faceted business ... Oversee the routing of deals for approval, ensuring timely and accurate submissions. * Assist with ...

New

48forty Solutions

Deal Desk Analyst

Houston, TX · On-site

$60K - $65K/yr

Overview As a Deal Desk Analyst , you will support the commercial organization of a multi-faceted ... Oversee the routing of deals for approval, ensuring timely and accurate submissions. * Assist with ...

New

PSA BDP

IT Service Desk Admin

Houston, TX · On-site

Job Title IT Service Desk Admin Education Associate Degree Location Houston - Houston, TX 77032 US ... Create, review, and update IT policies, procedures, and standards. * Assist with Microsoft Intune ...

Sonsoft Inc

OpenText xECM

Houston, TX

Company Description Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of ...

Sonsoft Inc

OpenText xECM (USC&GC)ONLY

Houston, TX · On-site

Company Description Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of ...

McCorvey Sheet Metal

Helpdesk Analyst

Houston, TX

$19.50 - $26.75/hr

McCorvey Companies is at the forefront of design build/design assist, pre-construction ... Previous help desk and / or customer service desk experience preferred * Working experience related ...

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Help Desk Assistant information

See Houston, TX salary details

$9

$19

$31

How much do help desk assistant jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for help desk assistant in Houston, TX is $19.91, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $22.02 per hour, depending on experience, location, and employer.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

What qualifications do I need for a help desk assistant?

Help desk assistants typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and operating systems. Strong communication skills, problem-solving abilities, and familiarity with ticketing systems or remote support tools are also important. Certifications such as CompTIA A+ can enhance job prospects but are not always required.
More about Help Desk Assistant jobs

What are the most commonly searched types of Help Desk jobs in Houston, TX?

The most popular types of Help Desk jobs in Houston, TX are:

What cities near Houston, TX are hiring for Help Desk Assistant jobs?

Cities near Houston, TX with the most Help Desk Assistant job openings:

Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in Houston, TX as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $41,404 per year, or $19.9 per hour.

Help Desk Technician I

US Physical Therapy

Houston, TX • On-site

$44K - $46K/yr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 9 days ago

U.S. Physical Therapy rating

5.5

Company rating: 5.5 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Company Description
USPh (U.S. Physical Therapy) is one of the largest publicly traded, independent operators of leading physical and occupational therapy clinics dedicated to enhancing patient outcomes through a collaborative, partnership-driven model. We partner with close to 700 clinics nationwide, across 44 states, offering them the resources, operational support, and clinical expertise needed to thrive in today's healthcare landscape.
By aligning with the USPh network, our partners benefit from operational support and a shared commitment to evidence-based care, all while maintaining their autonomy and local identity.
We believe that the strength of our partnerships lies in the individuality of each partner. Our "OnePartner" model is designed to allow clinics to maintain their unique culture and identity, empowering them to foster meaningful relationships within their communities. By preserving their local roots, clinics can continue to build trust with patients and referral sources, while attracting top talent who value the chance to be part of a personalized, community-centered environment.
Job Description
We seek a dynamic and highly motivated individual to join our innovative outpatient healthcare organization as a Help Desk Technician. You will demonstrate flexibility to accommodate varied shifts and commit to exceptional support. This position is based at our corporate office in the Briarforest area of Houston.
Responsibilities:
  • Provide first-level technical support to end users, including password resets, toner, basic printer/scanner maintenance and installation, and basic hardware and software repair.
  • Install and troubleshoot various applications and computer equipment.
  • Respond to telephone calls and emails for technical support efficiently and effectively.
  • Document, track, and monitor support requests to ensure a timely resolution.
  • Accomplish goals utilizing pre-established guidelines, rely on instruction and established policies and procedures.
  • Determine when to escalate a support issue to the Service Desk Team Lead based on its complexity and time.
  • Ship and Receive equipment to and from employees and partnerships
  • Image and deploy computers to the field and local Houston location.
  • Process all new requests in ManageEngine ServiceDesk Plus MSP system, if needed assign requests to the proper department queue.
  • Close a minimum of 16 work orders a day.
  • Assist and complete IT Department projects as needed.

Qualifications
  • Know commonly used concepts, practices, and procedures typical within the information systems industry
  • Working knowledge of troubleshooting application installations and building computers
  • The ideal applicant would have experience working with remote employees over the phone
  • Troubleshoot basic networking, software and hardware issues
  • Basic knowledge of Microsoft Windows 11 Professional
  • MacBook and iPad troubleshooting a plus
  • Microsoft Office 365 desktop and web applications
  • ManageEngine Service Desk Plus experience a plus

Additional Information
Compensation: $44,000-$46,000 per year, depending upon experience. This role presents an excellent opportunity to acquire knowledge and experience while fostering significant growth potential!
Benefits:
  • Excellent benefits package including 401k, health, dental, generous Paid Time Off, and more
  • Corporate discount plans
  • Employee Assistance Program (EAP)
  • Family-friendly work environment

What U.S. Physical Therapy employees say

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