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Help Desk Assistant Jobs in Houston, TX (NOW HIRING)

US Physical Therapy

Help Desk Technician I

Houston, TX · On-site

$44K - $46K/yr

... as a Help Desk Technician . You will demonstrate flexibility to accommodate varied shifts and ... Close a minimum of 16 work orders a day. * Assist and complete IT Department projects as needed.

US Physical Therapy

Help Desk Technician I

Houston, TX · On-site

$44K - $46K/yr

... as a Help Desk Technician . You will demonstrate flexibility to accommodate varied shifts and ... Close a minimum of 16 work orders a day. * Assist and complete IT Department projects as needed.

AMSYS Talent

Helpdesk Technician

Houston, TX · On-site

$18 - $24.50/hr

Help Desk Technician Position Summary We are seeking a dependable and customer-focused Help Desk ... Support Windows 10/11 and macOS operating systems * Assist users with Microsoft 365 applications ...

Affordable Care

Dental Front Desk Assistant

Houston, TX · On-site

$16.75 - $21.25/hr

Join Houston Oral Healthcare Specialists and Help Create Healthy, Confident Smiles! Are you an ... Comprehensive new hire training and onboarding provided What You'll Do As our Dental Front Desk ...

PSA BDP

IT Service Desk Admin

Houston, TX · On-site

Job Title IT Service Desk Admin Education Associate Degree Location Houston - Houston, TX 77032 US ... Create, review, and update IT policies, procedures, and standards. * Assist with Microsoft Intune ...

Sonsoft Inc

OpenText xECM

Houston, TX · On-site

Company Description Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of ...

Sonsoft Inc

OpenText xECM (USC&GC)ONLY

Houston, TX · On-site

Company Description Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of ...

McCorvey Sheet Metal

Helpdesk Analyst

Houston, TX

$19.50 - $26.75/hr

McCorvey Companies is at the forefront of design build/design assist, pre-construction ... Previous help desk and / or customer service desk experience preferred * Working experience related ...

City of Deer Park, TX

Part-Time IT Clerk

Deer Park, TX · On-site

$16.50 - $20.70/hr

Under the direction of the Assistant Director of Information Technology, this position performs help desk services, including answering the IT Help Desk phone calls and end user support; assists City ...

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All JobsHelp Desk JobsHelp Desk Assistant JobsHelp Desk Assistant Jobs in Houston, TX

Help Desk Assistant information

See Houston, TX salary details

$9

$19

$31

How much do help desk assistant jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for help desk assistant in Houston, TX is $19.91, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $22.02 per hour, depending on experience, location, and employer.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

What qualifications do I need for a help desk assistant?

Help desk assistants typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and operating systems. Strong communication skills, problem-solving abilities, and familiarity with ticketing systems or remote support tools are also important. Certifications such as CompTIA A+ can enhance job prospects but are not always required.
More about Help Desk Assistant jobs

What are the most commonly searched types of Help Desk jobs in Houston, TX?

The most popular types of Help Desk jobs in Houston, TX are:

What cities near Houston, TX are hiring for Help Desk Assistant jobs?

Cities near Houston, TX with the most Help Desk Assistant job openings:

Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in Houston, TX as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $41,404 per year, or $19.9 per hour.

IT Intern Help Desk

Houston, TX

PRIMEWAY FEDERAL CREDIT UNION
Finance and Insurance • 51 - 200 employees
Learn more about PRIMEWAY FEDERAL CREDIT UNIONexternal

Part-time, Internship

Posted 17 days ago

Job description

IT Intern Help Desk Department: Information Technology Reports To VP of IT
Employment Status: Part-Time Classification: Non-Exempt

Position Summary:

The Help Desk's role is to provide technical assistance and support related to computer systems, hardware, and software. They are responsible for answering queriesand addressing system and user issues in a timely and professional manner. Helpdesk support works with the IT team, often interacting with systems and users across the company. The Help Desk person will be able to troubleshoot customer issues and resolve tickets opened bycustomers.

Responsibilities:

  • Responsible for the first line of technical support for all credit union-supported hardware and software
  • Ensures printers, workstations, and desktop software are maintained and upgraded with the latest patches while performing system troubleshooting
  • Responsible for onboarding new users to Active Directory, emails in Office 365, and creating login in different applications
  • Responsible for deactivating users who have been terminated from the network and different applications
  • Ensures printers, workstations, and desktop software are maintained and upgraded with the latest patches while performing system troubleshooting
  • Ensure all calls are logged and detailed in the incident Management ticketing system
  • Monitor Service Desk incident queue, providing the appropriate categorization and responding within SLA
  • Assist Virtual desktop Admin and Server admin with their projects
  • Direct unresolved issues to next-level support
  • Create and improve procedures by writing and maintaining documentation.
  • Understand and comply with security support policies and procedures
  • Willing to learn new technologies.
  • Be available for Saturday Rotational On-call
  • Position hours are from 9-2

Knowledge and Skills

  • Proficient knowledge of Microsoft Windows 10
  • Must have a basic knowledge of Office 365
  • Experience with Microsoft Office
  • Must have basic knowledge of Active Directory
  • Possesses problem-solving capabilities
  • Knowledge of the principles, methods, and techniques used in PC support
  • Must be a team player as well as taking work individually
  • Must have good Phone and customer service skills

Abilities

  • Ability to communicate orally and written in a professional manner
  • Able to document project and other processes
  • Ability to apply technical standards, principles, theories and techniques
  • Handles highly confidential information/material
  • Able to organize, coordinate, and direct projects.
  • Must be able to work independently and as a team member.
  • Proven experience as a help desk technician or other customer support role
  • Tech savvy with working knowledge of office automation products, databases, and remote control
  • Good understanding of computer systems, mobile devices, and other tech products
  • Ability to diagnose and resolve basic technical issues

Education and Experience

  • High school education
  • Participating in Houston Community College Co-op Program

ADA Requirements

Perform primarily sedentary work with limited physical exertion and occasional lifting up to 5 lbs. Must be capable of climbing/descending stairs in emergencies. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on a computer for an average of 6-8 hours per day. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable, and timely attendance.

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