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Help Desk Assistant Jobs in Allen, TX (NOW HIRING)

Heart to Heart Hospice

Help Desk Specialist

Plano, TX · On-site

Help Desk Specialist Department: Information Technology Reports To: IT Operations Manager Location ... Troubleshoot basic network and internet connectivity issues * Assist with printer network ...

Trigyn Technologies

Help Desk Technician

Dallas, TX

$19.75 - $26.75/hr

Trigyn's direct client is looking for Help Desk Support Technician for contract assignment in ... This exciting opportunity will assist in building and being part of a Global IT Service Desk for ...

Trigyn Technologies

Help Desk Technician

Dallas, TX · On-site

$19.75 - $26.75/hr

Trigyn's direct client is looking for Help Desk Support Technician for contract assignment in ... This exciting opportunity will assist in building and being part of a Global IT Service Desk for ...

Assetsoft

Yardi Help Desk Support

Dallas, TX · On-site

$20.25 - $27.75/hr

... Assist in testing system configurations, patches, and upgrades before deployment. • Maintain ... with help desk ticketing systems and remote support tools. • Candidates with a short notice ...

Ensign Services, Inc.

IT Help Desk Analyst

Dallas, TX · On-site

$20 - $22/hr

IT Help Desk Analyst - Saturday to Wednesday, 6:00 AM - 2:30 PM CST Position Type: Full Time, ... Troubleshoot remote desktops, laptops, printers, and other hardware peripherals. * Assist users in ...

Ensign Services

IT Help Desk Analyst

Dallas, TX · On-site

$20 - $22/hr

IT Help Desk Analyst - Saturday to Wednesday, 6:00 AM - 2:30 PM CST Position Type: Full Time, ... Troubleshoot remote desktops, laptops, printers, and other hardware peripherals. * Assist users in ...

TCP Software

IT Help Desk Support II

Plano, TX · Hybrid

The IT Help Desk Support II technician at TCP Software plays a critical role in ensuring a secure ... Coordinate with external vendors for escalated support or hardware procurement * Assist with ...

TCP Software

IT Help Desk Support II

Plano, TX · On-site

The IT Help Desk Support II technician at TCP Software plays a critical role in ensuring a secure ... Coordinate with external vendors for escalated support or hardware procurement * Assist with ...

TCP Software

IT Help Desk Support II

Plano, TX · On-site

The IT Help Desk Support II technician at TCP Software plays a critical role in ensuring a secure ... Coordinate with external vendors for escalated support or hardware procurement * Assist with ...

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All JobsHelp Desk JobsHelp Desk Assistant JobsHelp Desk Assistant Jobs in Allen, TX

Help Desk Assistant information

See Allen, TX salary details

$9

$19

$30

How much do help desk assistant jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for help desk assistant in Allen, TX is $19.39, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.44 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

More about Help Desk Assistant jobs
What are the most commonly searched types of Help Desk jobs in Allen, TX? The most popular types of Help Desk jobs in Allen, TX are:
What cities near Allen, TX are hiring for Help Desk Assistant jobs? Cities near Allen, TX with the most Help Desk Assistant job openings:
Help Desk Assistant jobs near you

Help Desk Specialist

Heart to Heart Hospice

Plano, TX • On-site

Full-time

Posted 6 days ago

Heart to Heart Hospice rating

7.1

Company rating: 7.1 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

24th of 44 rated hospices

Job description

You can Make A Difference in the lives of others!
At Heart to Heart Hospice, we provide "Compassionate Care from Our Hearts to Yours." Our employees enhance the lives of patients with life-limiting illnesses and their loved ones,during a time when compassionate care is needed most. We are dedicated to making a difference in the lives of employees, offering the opportunity to be associated with caring teammates, and creating positive contributions in each community we serve.
Help Desk Specialist
Department: Information Technology
Reports To: IT Operations Manager
Location: Heart to Heart Hospice Holdings LLC - Plano, TX (Onsite)
FLSA Status: Non-Exempt
Position Overview
The Help Desk Specialist provides first-level technical support to end-users across the organization. This entry-level IT support role is responsible for troubleshooting and resolving hardware, software, and network issues, ensuring timely issue resolution through proper documentation and escalation protocols.
This position is ideal for individuals starting their careers in IT support who are looking to build hands-on experience in a healthcare IT environment. This role offers opportunities to grow within the IT department and learn enterprise tools, including Active Directory, Microsoft 365, and endpoint management systems.
Qualifications & Requirements
Education & Experience
  • Associate degree preferred; equivalent experience accepted
  • Minimum of 1 year in a technical support or help desk environment
  • Basic knowledge of IT environments, systems, and troubleshooting techniques

Technical Skills
  • Familiarity with Microsoft Windows, Office 365, and common enterprise applications
  • Understanding of networking fundamentals, including TCP/IP and Wi-Fi
  • Exposure to ticketing systems and remote support tools
  • Experience with Apple products is preferred but not required

Key Responsibilities
End-User Support
  • Provide exceptional customer service and technical assistance via phone, email, or ticketing system
  • Troubleshoot hardware, software, and peripheral issues for desktops, laptops, mobile devices, and printers
  • Set up, configure, and install computer hardware, software, and devices for new and existing employees
  • Provide basic training to users and document solutions for recurring issues

Account & System Administration
  • Create, modify, and deactivate user accounts in Active Directory, Microsoft 365, and other systems
  • Assist with onboarding and offboarding processes to ensure timely access and compliance

Network & Connectivity
  • Troubleshoot basic network and internet connectivity issues
  • Assist with printer network configuration and connectivity
  • Escalate complex network issues to senior IT staff

Documentation & Escalation
  • Log and track incidents using the IT ticketing system, ensuring timely resolution and communication
  • Escalate unresolved or high-priority issues to appropriate IT personnel or vendors
  • Maintain documentation for procedures and frequently asked questions

Operational Support
  • Consistently meet individual performance expectations, response time requirements, and service level agreements (SLAs), including timely ticket acceptance, resolution, and escalation
  • Participate in an on-call rotation as needed
  • Support special IT projects and initiatives as directed
  • Maintain scheduling flexibility to support operational hours and urgent requests
  • Travel up to 20% to support field locations when necessary

Growth & Development Opportunities
  • Opportunity to advance to Help Desk Specialist II or other IT roles
  • Access to training and certification programs (CompTIA, Microsoft, etc.)
  • Exposure to healthcare IT systems, compliance requirements, and infrastructure

It is this Agency's policy to provide equal employment opportunities without regard to age, race, color, religion, military status, gender preference, sex, marital status, national origin or disability.

What Heart to Heart Hospice employees say

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