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Help Desk Assistant Jobs in Forney, TX (NOW HIRING)

Trigyn Technologies

Help Desk Technician

Dallas, TX · On-site

$19.75 - $26.75/hr

Trigyn's direct client is looking for Help Desk Support Technician for contract assignment in ... This exciting opportunity will assist in building and being part of a Global IT Service Desk for ...

Trigyn Technologies

Help Desk Technician

Dallas, TX · On-site

$19.75 - $26.75/hr

Trigyn's direct client is looking for Help Desk Support Technician for contract assignment in ... This exciting opportunity will assist in building and being part of a Global IT Service Desk for ...

Balfour Beatty

Help Desk Analyst

Dallas, TX · On-site

$20.25 - $27.75/hr

Summary Balfour Beatty is seeking a Help Desk Analyst to join our information technology team in ... Device Setup & Basic Troubleshooting * Assist with setup, deployment, and troubleshooting of ...

Assetsoft

Yardi Help Desk Support

Dallas, TX · On-site

$20.25 - $27.75/hr

... Assist in testing system configurations, patches, and upgrades before deployment. • Maintain ... with help desk ticketing systems and remote support tools. • Candidates with a short notice ...

Motion Recruitment

D&T Help Desk Analyst

Richardson, TX · On-site

$18.50 - $25.25/hr

D&T Help Desk Analyst Job Location: TX (Remote) Job Duration: 12 Months (Possibility of Conversion ... Resolve Microsoft Office 365-related problems. * Assist users with email support. * Support mobile ...

New

DYCK-O'NEAL, INC

Office Assistant & Help Desk

Dallas, TX · On-site

$16.75 - $21.75/hr

Basic IT / Help Desk Support * Serve as a first point of contact for routine employee technology questions and basic troubleshooting. * Assist employees with basic workstation and system issues ...

City of Mesquite

Help Desk Technician

Mesquite, TX · On-site

$19.84 - $23.15/hr

... help is required; follow up on work orders to assure final resolution of problem. Provide ... assist the user; provide other information such as status of work orders, purchases, etc. Manage ...

Ensign Services, Inc.

IT Help Desk

Dallas, TX · On-site

$20 - $22/hr

IT Help Desk - Wednesday - Sunday 10:00 AM - 6:30 PM CST Position Type: Full Time. Compensation ... Troubleshoot remote desktops, laptops, printers, and other hardware peripherals. * Assist users in ...

Ensign Services

IT Help Desk

Dallas, TX

$20 - $22/hr

IT Help Desk - Saturday - Wednesday 3:00 PM - 11:30 PM CST Position Type: Full Time. Compensation ... Troubleshoot remote desktops, laptops, printers, and other hardware peripherals. * Assist users in ...

Ensign Services, Inc.

IT Help Desk

Dallas, TX · On-site

$20 - $22/hr

IT Help Desk - Saturday - Wednesday 3:00 PM - 11:30 PM CST Position Type: Full Time. Compensation ... Troubleshoot remote desktops, laptops, printers, and other hardware peripherals. * Assist users in ...

Ensign Services

IT Help Desk

Dallas, TX

$20 - $22/hr

IT Help Desk - Wednesday - Sunday 10:00 AM - 6:30 PM CST Position Type: Full Time. Compensation ... Troubleshoot remote desktops, laptops, printers, and other hardware peripherals. * Assist users in ...

Interlink Technology, Inc.

Be Seen First

Level 1 Help Desk Engineer - Remote

Dallas, TX · Remote

$20 - $23/hr

Install and configure approved software * Assist with mobile-device enrollment and basic support ... 2 years of help desk, desktop support, MSP, or similar IT support experience preferred

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Help Desk Assistant information

See Forney, TX salary details

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How much do help desk assistant jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for help desk assistant in Forney, TX is $18.78, according to ZipRecruiter salary data. Most workers in this role earn between $15.82 and $20.77 per hour, depending on experience, location, and employer.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

What qualifications do I need for a help desk assistant?

Help desk assistants typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and operating systems. Strong communication skills, problem-solving abilities, and familiarity with ticketing systems or remote support tools are also important. Certifications such as CompTIA A+ can enhance job prospects but are not always required.
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What are the most commonly searched types of Help Desk jobs in Forney, TX?

The most popular types of Help Desk jobs in Forney, TX are:

What cities near Forney, TX are hiring for Help Desk Assistant jobs?

Cities near Forney, TX with the most Help Desk Assistant job openings:

Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in Forney, TX as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 22% Part Time, 3% Contract, and 4% Nights. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $39,058 per year, or $18.8 per hour.

Help Desk Technician

Trigyn Technologies

Dallas, TX • On-site

$19.75 - $26.75/hr

Contractor

Re-posted 11 days ago

Job description

Company Description

Trigyn Technologies is an innovative solutions provider and systems integrator that has been in business for 30 years with more than 1,500 resources deployed today. We have professionals on board at locations in the United States, Canada, Europe, India, Africa and the Far East, working around the clock to bring cutting-edge technology closer to you. Trigyn provides IT Staffing, Consulting, Solutions, Systems Integration, Digital Marketing and other services to its clients.

In the United States and Canada, Trigyn has office locations in Edison, New Jersey, Washington, D.C. and Toronto, Canada. In Europe our operations are supported from Solothurn, Switzerland. Our Global Development Center is located in Mumbai, India, which also supports our operations in Asia.

Trigyn believes that technology is about people. At Trigyn, we place a high degree of importance on people and relationships. This is reflected in the way we respond to our clients, interact with our employees and foster diversity in the workplace and our community.

Job Description

Trigyn's direct client is looking for Help Desk Support Technician for contract assignment in Dallas, TX.
Description:
This exciting opportunity will assist in building and being part of a Global IT Service Desk for client.
Core job responsibilities include:
Providing responsive technical phone support for application, hardware, OS, network, and telecom issues.
Creating and maintaining accurate trouble tickets which entail recording problem/symptom, analysis performed resolution, and other information relevant to resolving the problem.

Qualifications

Experience:
Minimum 1 year Service Desk experience
Proficiencies: Operating Systems: Windows XP Windows 7 Mac MS Office 2007 MS Office 2010
Knowledge of Office 2013
Mobile Devices including IPhone, Android, Blackberry and Windows Mobile VPN/Home Routers Active Directory Service Desk Ticketing Systems
NO THIRD PARTY CANDIDATES PERMITTED!

Additional Information

TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 30 years. TRIGYN is an ISO 9001:2008, ISO 27001:2013 (ISMS) and CMMI Level 3 certified company. TRIGYN is an E-Verify Employer.


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