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Help Desk Assistant Jobs in Forney, TX (NOW HIRING)

Elite Systems, Inc

Be Seen First

Help Desk Technician

Dallas, TX · On-site

$19.75 - $26.75/hr

Escalate complex or unresolved issues to Tier 2/3 support with thorough documentation * Assist with ... a help desk, technical support, or customer-facing role (or equivalent coursework/training)

Trigyn Technologies

Help Desk Technician

Dallas, TX · On-site

$19.75 - $26.75/hr

Trigyn's direct client is looking for Help Desk Support Technician for contract assignment in ... This exciting opportunity will assist in building and being part of a Global IT Service Desk for ...

Trigyn Technologies

Help Desk Technician

Dallas, TX

$19.75 - $26.75/hr

Trigyn's direct client is looking for Help Desk Support Technician for contract assignment in ... This exciting opportunity will assist in building and being part of a Global IT Service Desk for ...

Assetsoft

Yardi Help Desk Support

Dallas, TX · On-site

$20.25 - $27.75/hr

... Assist in testing system configurations, patches, and upgrades before deployment. • Maintain ... with help desk ticketing systems and remote support tools. • Candidates with a short notice ...

Ensign Services, Inc.

IT Help Desk

Dallas, TX · On-site

$20 - $22/hr

IT Help Desk - Saturday - Wednesday 3:00 PM - 11:30 PM CST Position Type: Full Time. Compensation ... Troubleshoot remote desktops, laptops, printers, and other hardware peripherals. * Assist users in ...

Ensign Services

IT Help Desk

Dallas, TX

$20 - $22/hr

IT Help Desk - Wednesday - Sunday 10:00 AM - 6:30 PM CST Position Type: Full Time. Compensation ... Troubleshoot remote desktops, laptops, printers, and other hardware peripherals. * Assist users in ...

Ensign Services, Inc.

IT Help Desk

Dallas, TX · On-site

$20 - $22/hr

IT Help Desk - Wednesday - Sunday 10:00 AM - 6:30 PM CST Position Type: Full Time. Compensation ... Troubleshoot remote desktops, laptops, printers, and other hardware peripherals. * Assist users in ...

Ensign Services

IT Help Desk

Dallas, TX

$20 - $22/hr

IT Help Desk - Saturday - Wednesday 3:00 PM - 11:30 PM CST Position Type: Full Time. Compensation ... Troubleshoot remote desktops, laptops, printers, and other hardware peripherals. * Assist users in ...

TCP Software

IT Help Desk Support II

Plano, TX · Hybrid

The IT Help Desk Support II technician at TCP Software plays a critical role in ensuring a secure ... Coordinate with external vendors for escalated support or hardware procurement * Assist with ...

TCP Software

IT Help Desk Support II

Plano, TX · On-site

The IT Help Desk Support II technician at TCP Software plays a critical role in ensuring a secure ... Coordinate with external vendors for escalated support or hardware procurement * Assist with ...

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All JobsHelp Desk JobsHelp Desk Assistant JobsHelp Desk Assistant Jobs in Forney, TX

Help Desk Assistant information

See Forney, TX salary details

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How much do help desk assistant jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for help desk assistant in Forney, TX is $18.78, according to ZipRecruiter salary data. Most workers in this role earn between $15.82 and $20.77 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

More about Help Desk Assistant jobs

What are the most commonly searched types of Help Desk jobs in Forney, TX?

The most popular types of Help Desk jobs in Forney, TX are:

What cities near Forney, TX are hiring for Help Desk Assistant jobs?

Cities near Forney, TX with the most Help Desk Assistant job openings:

Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in Forney, TX as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 26% Part Time, 4% Contract, and 1% Nights. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $39,058 per year, or $18.8 per hour.

Help Desk Technician

Elite Systems, Inc

Dallas, TX • On-site

$19.75 - $26.75/hr

Full-time

PTO

Re-posted 3 days ago

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Job description

ABOUT THE ROLE

We are looking for a motivated, curious, integrous, detailed, and people-focused Help Desk Technician to join our growing IT team. This position is designed for someone who sees a career in technology as more than just a job — someone eager to learn, solve problems, and build a long-term future with us. You will be the first point of contact for users experiencing technical issues, and your work will directly support the productivity of our clients.

We invest in our people. Whether you are just starting out or looking to take your skills to the next level, you will find mentorship, training, and a clear path for advancement here.


KEY RESPONSIBILITIES

•        Serve as the first point of contact for help desk requests via phone, email, or ticketing system

•        Diagnose and resolve hardware, software, and network issues in a timely manner

•        Set up, configure, and maintain desktops, laptops, printers, and mobile devices

•        Manage user accounts, permissions, and access in Active Directory and Microsoft 365

•        Document issues, resolutions, and procedures in the knowledge base

•        Escalate complex or unresolved issues to Tier 2/3 support with thorough documentation

•        Assist with onboarding and offboarding of employees, including hardware provisioning

•        Maintain inventory of IT assets and equipment

•        Participate in IT projects, upgrades, and initiatives as needed

•        Proactively identify recurring problems and suggest process improvements


REQUIRED QUALIFICATIONS

•        High school diploma or equivalent; associate’s degree or IT certifications a plus

•        1+ year of experience in a help desk, technical support, or customer-facing role (or equivalent coursework/training)

•        Working knowledge of Windows 10/11 operating systems

•        Familiarity with Microsoft 365 applications (Outlook, Teams, OneDrive, etc.)

•        Basic understanding of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi troubleshooting)

•        Strong communication skills — ability to explain technical concepts to non-technical users

•        Excellent problem-solving skills and attention to detail

•        Ability to manage multiple priorities in a fast-paced environment


PREFERRED QUALIFICATIONS

•        CompTIA A+, Network+, or equivalent certification (or actively pursuing)

•        Experience with Active Directory and Microsoft Azure/Entra ID

•        Familiarity with IT ticketing systems

•        Basic scripting knowledge (PowerShell, batch files) is a bonus

•        Experience supporting remote/hybrid work environments


WHAT WE OFFER

•        Competitive salary commensurate with experience

•        Paid time off and company holidays

•        Tuition reimbursement and paid certification training — we fund your growth

•        Defined career advancement path into systems administration, networking, security, etc.

•        Mentorship program with senior IT staff

•        Collaborative, supportive, and future-thinking team culture


GROWTH & ADVANCEMENT

This role is a launchpad, not a ceiling. We have a strong culture of promoting from within and actively invest in the development of every team member. Within 12–24 months, high performers can advance to roles such as:

•        Tier 2 / Desktop Support Specialist

•        Systems Administrator

•        Network or Security Analyst

•        IT Project Coordinator


We provide the training, certifications, and hands-on experience to make that progression a reality — all we ask is that you bring the drive.

Company Description

Elite Systems has been serving the Texas area since 2001, providing IT Support such as technical helpdesk support, computer support and consulting to small and medium-sized businesses. It's always been our goal to provide enterprise-level IT practices and solutions to our clients.