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Help Desk Manager Jobs in Forney, TX (NOW HIRING)

Bear Technologies

Help Desk Technician

Plano, TX · On-site

$19.25 - $26/hr

The Help Desk Technician handles advanced technical issues that require deeper investigation and ... Manage user accounts, permissions, and access rights using Active Directory and Office 365.

Bear Technologies

Help Desk Technician

Plano, TX · On-site

$19.25 - $26/hr

The Help Desk Technician handles advanced technical issues that require deeper investigation and ... Manage user accounts, permissions, and access rights using Active Directory and Office 365.

Infojini Inc

Help Desk Support

Dallas, TX · On-site

$19.75 - $26.75/hr

Answer Service Desk/Help Desk calls Working service tickets Other Technical duties as assigned ... to management Strong electro-mechanical aptitude Experience using logic and methods to solve ...

ettain group

Help Desk

Irving, TX

$19.25 - $26/hr

For over a century,the non-profit has helped build the future leaders of this country by combining educational activities and lifelong values with fun. The company believes - and, through over a ...

ettain group

Help Desk

Irving, TX · On-site

$19.25 - $26/hr

For over a century,the non-profit has helped build the future leaders of this country by combining educational activities and lifelong values with fun. The company believes - and, through over a ...

Trigyn Technologies

Help Desk Technician

Dallas, TX · On-site

$19.75 - $26.75/hr

Trigyn's direct client is looking for Help Desk Support Technician for contract assignment in Dallas, TX. Description: This exciting opportunity will assist in building and being part of a Global IT ...

Trigyn Technologies

Help Desk Technician

Dallas, TX

$19.75 - $26.75/hr

Trigyn's direct client is looking for Help Desk Support Technician for contract assignment in Dallas, TX. Description: This exciting opportunity will assist in building and being part of a Global IT ...

Assetsoft

Yardi Help Desk Support

Dallas, TX · On-site

$20.25 - $27.75/hr

Yardi Help Desk Support About Assetsoft: Assetsoft is a global technology consulting firm ... investment management, and property technology sectors. With a dedicated focus on enterprise ...

Collabera

Help Desk Support

Carrollton, TX · On-site

$19.25 - $26/hr

... managed services and direct placement services to global 2000 corporations. For consultants and ... Helpdesk Support Duration: 4-5 Months (May Extend) Client: Large Multimedia Firm (Fortune 500 ...

Maverick Power

Help Desk Specialist II

Garland, TX · On-site

The Help Desk Specialist II serves as a critical escalation point for our corporate and facility ... This individual will manage device deployment, resolve escalated technical incidents, maintain ...

Behavioral Health Group

Help Desk Intern

Dallas, TX · On-site

$14.75 - $19.75/hr

Help Desk Intern - Full Time Job Summary The Help Desk Intern will learn how to deliver supreme ... Lend IT support in areas such as cybersecurity, programming, analytics, and data center management ...

Behavioral Health Group

Help Desk Intern

Dallas, TX

$14.75 - $19.75/hr

Help Desk Intern - Full Time Job Summary The Help Desk Intern will learn how to deliver supreme ... Lend IT support in areas such as cybersecurity, programming, analytics, and data center management ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Forney, TX

Help Desk Manager information

See Forney, TX salary details

$33.8K

$75.5K

$112.2K

How much do help desk manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for help desk manager in Forney, TX is $75,475.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $90,100.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Forney, TX?

The most popular types of Help Desk jobs in Forney, TX are:

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For Help Desk Manager jobs in Forney, TX, the most frequently searched job titles are:

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The top searched job categories for Help Desk Manager jobs in Forney, TX are:

What cities near Forney, TX are hiring for Help Desk Manager jobs?

Cities near Forney, TX with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Forney, TX as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $75,475 per year, or $36.3 per hour.

Help Desk Technician

Bear Technologies

Plano, TX • On-site

$19.25 - $26/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 6 days ago

Job description

We're seeking a highly motivated and technically skilled Help Desk Technician to join our MSP. The Help Desk Technician handles advanced technical issues that require deeper investigation and expertise. This role ensures timely resolution of escalated incidents and contributes to continuous service improvement. The ideal candidate will be the first line of contact for end-users experiencing technical issues, providing expert troubleshooting, prompt resolution, and clear communication. This role demands a customer-focused mindset, excellent problem-solving abilities, and the capacity to work effectively under pressure. If you thrive in a fast-paced environment, love tackling intricate technical issues, and have a track record of providing outstanding customer service, we want to hear from you!
Responsibilities:
  • Respond to user inquiries via phone, email, or ticketing system in a professional and timely manner.
  • Troubleshoot and resolve hardware, software, and network-related issues on primarily Windows platforms.
  • Set up and configure desktops, laptops, mobile devices, printers, and peripherals.
  • Manage user accounts, permissions, and access rights using Active Directory and Office 365.
  • Escalate complex issues to Tier 2 support or relevant departments as needed.
  • Contribute to continuous service improvement initiatives and suggest enhancements to IT support workflows.
  • Document and maintain accurate records of support interactions and solutions.
  • Stay current with industry trends and emerging technologies to enhance troubleshooting capabilities.

Qualifications:
  • 5+ years of proven experience in a help desk or equivalent technical support role.
  • In-depth knowledge of Windows operating system.
  • Familiarity with Active Directory, Office 365, and remote support tools.
  • Strong proficiency in diagnosing and troubleshooting hardware and software issues.
  • Exceptional problem-solving skills and attention to detail.
  • Excellent communication and interpersonal skills.
  • Relevant certifications such as CompTIA Tech+, HDI Customer Service Representative (HDI-CSR), Microsoft 365 Certified: Copilot and Agent Administration Fundamentals (AB-900), Microsoft Azure Fundamentals (AZ-900)

Benefits: Medical/Dental/Vision/Retirement Plan
Required & Preferred Qualifications (if applicable):
The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job as these may change with business needs. BEAR Technologies reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Reasonable accommodations may be made by BEAR Technologies in its discretion to enable individuals with disabilities to perform the essential functions of this job.
This position is Security Sensitive, therefore, candidates will be subject to a criminal background check.

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