ZipRecruiter

Log In

2

Entry Level Help Desk Jobs in Forney, TX (NOW HIRING)

City of Mesquite

Help Desk Technician

Mesquite, TX

$19.84 - $23.15/hr

... help is required; follow up on work orders to assure final resolution of problem ... Provide entry level training and information to users; receive calls from users requiring software ...

City of Mesquite, TX

Help Desk Technician

Mesquite, TX · On-site

$19.84 - $23.15/hr

Provide entry level training and information to users; receive calls from users requiring software ... D. * Juris Doctorate 02 Identify your degree area of studies for the position of Help Desk ...

TEKsystems

Helpdesk Support Specialist

Addison, TX · On-site

$50K - $65K/yr

Skills Windows, Active directory, microsoft office, office 365, Help desk support, Customer service ... Entry Level Job Type & Location This is a Permanent position based out of Addison, TX. Pay and ...

Paul Mitchell Schools

Front Desk

Carrollton, TX · On-site

$15.75 - $20.25/hr

... entry level employment within their chosen field of study. We are passionately committed to ... He or she answers the telephone using a friendly, helpful tone and uses the reservation dialogue ...

Bluewater Learning, Inc.

Support Representative

Plano, TX

$17.25 - $23.25/hr

We are looking for an entry-level LMS Support Representative who is eager to start or grow a career ... Training in troubleshooting and providing help desk support. * Experience in customer-facing roles.

Centre Technologies

IT Contact Center Rep I

Dallas, TX · On-site

$17.75 - $22.75/hr

First Contact Technician, Help Desk Support Our diverse workforce allows Centre to develop and ... This is an excellent entry-level opportunity for someone who enjoys helping people, has a passion ...

Nile Legacy

Be Seen First

Account Manager (Entry Level Sales)

Addison, TX · On-site

$65K - $85K/yr

This isn't your typical 9-5 desk job. It's an opportunity to build real skills, work with real ... Drive customer acquisition and help expand market reach * Learn and execute proven sales and ...

New

Nile Legacy

Be Seen First

Account Manager (Entry Level Sales)

Addison, TX · On-site

$65K - $85K/yr

This isn't your typical 9-5 desk job. It's an opportunity to build real skills, work with real ... Drive customer acquisition and help expand market reach * Learn and execute proven sales and ...

New

CorePower Yoga

Studio Coordinator-WestBend

Dallas, TX

$21.25/hr

This SC role is an entry-level position which will allow you to learn the business and develop the ... Help Desk; Submit facilities tickets when on dutyand communicate follow up needs to Studio Manager ...

next page

Showing results 1-20

All JobsHelp Desk JobsEntry Level Help Desk JobsEntry Level Help Desk Jobs in Forney, TX

Entry Level Help Desk information

See Forney, TX salary details

$11

$20

$30

How much do entry level help desk jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for entry level help desk in Forney, TX is $20.86, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.37 per hour, depending on experience, location, and employer.

What is an entry level help desk job?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an entry level help desk professional?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What are some common challenges faced by entry level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

How to get started in entry level help desk?

To start an entry-level help desk position, develop basic technical skills such as troubleshooting hardware and software issues, and gain familiarity with common tools like ticketing systems and remote support software. Obtain relevant certifications like CompTIA A+ to demonstrate foundational knowledge, and consider gaining experience through internships or volunteering to build customer service and technical skills.

What are the most commonly searched types of Help Desk jobs in Forney, TX?

The most popular types of Help Desk jobs in Forney, TX are:

What are popular job titles related to Entry Level Help Desk jobs in Forney, TX?

For Entry Level Help Desk jobs in Forney, TX, the most frequently searched job titles are:

What job categories do people searching Entry Level Help Desk jobs in Forney, TX look for?

The top searched job categories for Entry Level Help Desk jobs in Forney, TX are:

What cities near Forney, TX are hiring for Entry Level Help Desk jobs?

Cities near Forney, TX with the most Entry Level Help Desk job openings:

Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in Forney, TX as of September 2026, with employment types broken down into 1% Internship, 1% As Needed, 69% Full Time, 25% Part Time, and 4% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $43,380 per year, or $20.9 per hour.

Help Desk Technician

Mesquite, TX

City of Mesquite
Public Administration • 1 - 5K employees
Learn more about City of Mesquiteexternal

$19.84 - $23.15/hr

Full-time

Posted 18 days ago

City Of Mesquite (Texas) rating

7.8

Company rating: 7.8 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

GENERAL SUMMARY Salary: $19.84/hr. minimum - $23.15/hr. mid-point (Depending on qualifications) To provide initial response and assistance to users regarding computer software and hardware problems; consult with Information Technology support staff to determine if onsite support is needed and take appropriate action to dispatch support; create detailed support ticket to facilitate tracking and escalation of users issues; manage a city-wide personal computer inventory; manage accounts payable functions and process purchase orders for computer software, hardware and related equipment; and manage departmental time-sheets for payroll

You can search for this position's full job description here. SUPERVISION General supervision is provided by the Senior PC Support Analyst. ESSENTIAL DUTIES AND RESPONSIBILITIES All behaviors comply with the Code of Conduct & Rules of Behavior outlined in Chapter 8 of the General Government Policies and Procedures Manual.

Investigate and resolve rudimentary computer software and hardware problems of users; receive calls from users having software and/or hardware problems; talk with user to learn procedures followed and source of error; answer questions applying knowledge of software, hardware, and procedures; consult with coworkers to research resolution of problem; prepare work orders and dispatch support when on site help is required; follow up on work orders to assure final resolution of problem. Provide entry level training and information to users; receive calls from users requiring software assistance; provide on-line guidance to assist the user; provide other information such as status of work orders, purchases, etc. Manage city wide personal computer inventory database; update database to reflect changes to hardware and/or software; generate inventory reports.

Maintain departmental purchasing documents for computer hardware and software; purchase IT related hardware and software; track purchases to ensure receipt of product; process paperwork for payment. Maintain the helpdesk knowledgebase system by creating and modifying knowledgebase articles with assistance from various IT departments. Monitor helpdesk ticket queue.

Serves as department payroll administrator. OTHER DUTIES AND RESPONSIBILITIES Perform other duties as assigned. MINIMUM JOB REQUIREMENTS EDUCATION Associate's degree or accredited technical school certificate in personal computer and/or network support, or a certificate of competency in personal computer and/or network support.

EXPERIENCE No experience required; however, two (2) years' experience in computer information system user support may be substituted for the educational requirement. A High School Diploma or GED is required when substituting work experience for the educational requirement. CRIMINAL HISTORY When assigned to Criminal Justice Information Services Data: Employee will not have a record of being convicted of a Class B misdemeanor or higher offense in order to work with and view Criminal Justice Information Services data.

LICENSES AND CERTIFICATES Possession of a valid driver's license. WORK SCHEDULE Monday - Friday 8:00 AM - 5:00 PM Remote 1 day a week after probationary period ends, with Director's approval. PHYSICAL REQUIREMENTS / WORK ENVIRONMENT This position does not require a physical for employment.

Applicants with disabilities meeting the job requirements and capable of performing the essential functions of the job, either on their own or with reasonable accommodations, are encouraged to apply.

What City Of Mesquite (Texas) employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply