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Entry Level Help Desk Support Jobs in Forney, TX

Assetsoft

Yardi Help Desk Support

Dallas, TX · On-site

$20.25 - $27.75/hr

Yardi Help Desk Support About Assetsoft: Assetsoft is a global technology consulting firm specializing in innovative software development, business process optimization, systems integration, and ...

Infojini Inc

Help Desk Support

Dallas, TX

$19.75 - $26.75/hr

... Support. Answer Service Desk/Help Desk calls Working service tickets Other Technical duties as assigned Qualifications Skills/Experience: Demonstrated Problem-Solving and solution development skills ...

Collabera

Help Desk Support

Carrollton, TX

$19.25 - $26/hr

Helpdesk Support Duration: 4-5 Months (May Extend) Client: Large Multimedia Firm (Fortune 500) Location: Carrollton, TX 75006 Description: Provide front line queue support for customers ...

Exchange

Help Desk Support IV

Dallas, TX · On-site

$19.75 - $26.75/hr

Monitors and manipulates the operation of escalated routine administration tasks and events associated with the IT Help Desk, providing support to end users on a variety of issues. These tasks may ...

The Exchange

Help Desk Support IV

Dallas, TX · On-site

$19.75 - $26.75/hr

Monitors and manipulates the operation of escalated routine administration tasks and events associated with the IT Help Desk, providing support to end users on a variety of issues. These tasks may ...

The Exchange

Help Desk Support IV

Dallas, TX · On-site

$19.75 - $26.75/hr

Monitors and manipulates the operation of escalated routine administration tasks and events associated with the IT Help Desk, providing support to end users on a variety of issues. These tasks may ...

The Exchange

Help Desk Support IV

Dallas, TX · On-site

$19.75 - $26.75/hr

Monitors and manipulates the operation of escalated routine administration tasks and events associated with the IT Help Desk, providing support to end users on a variety of issues. These tasks may ...

The Exchange

Help Desk Support IV

Dallas, TX · On-site

$19.75 - $26.75/hr

Monitors and manipulates the operation of escalated routine administration tasks and events associated with the IT Help Desk, providing support to end users on a variety of issues. These tasks may ...

The Exchange

Help Desk Support IV

Dallas, TX · On-site

$19.75 - $26.75/hr

Monitors and manipulates the operation of escalated routine administration tasks and events associated with the IT Help Desk, providing support to end users on a variety of issues. These tasks may ...

Exchange Careers

Help Desk Support IV

Dallas, TX · On-site

$19.75 - $26.75/hr

Monitors and manipulates the operation of escalated routine administration tasks and events associated with the IT Help Desk, providing support to end users on a variety of issues. These tasks may ...

TCP Software

IT Help Desk Support II

Plano, TX · Hybrid

The IT Help Desk Support II technician at TCP Software plays a critical role in ensuring a secure, reliable, and highperforming technology experience for our workforce. This position supports a ...

TCP Software

IT Help Desk Support II

Plano, TX · On-site

The IT Help Desk Support II technician at TCP Software plays a critical role in ensuring a secure, reliable, and high‑performing technology experience for our workforce. This position supports a ...

TCP Software

IT Help Desk Support II

Plano, TX · On-site

The IT Help Desk Support II technician at TCP Software plays a critical role in ensuring a secure, reliable, and high-performing technology experience for our workforce. This position supports a ...

Trigyn Technologies

Help Desk Technician

Dallas, TX · On-site

$19.75 - $26.75/hr

In Europe our operations are supported from Solothurn, Switzerland. Our Global Development Center ... Trigyn's direct client is looking for Help Desk Support Technician for contract assignment in ...

Trigyn Technologies

Help Desk Technician

Dallas, TX

$19.75 - $26.75/hr

In Europe our operations are supported from Solothurn, Switzerland. Our Global Development Center ... Trigyn's direct client is looking for Help Desk Support Technician for contract assignment in ...

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All JobsHelp Desk Support JobsEntry Level Help Desk Support JobsEntry Level Help Desk Support Jobs in Forney, TX

Entry Level Help Desk Support information

See Forney, TX salary details

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$18

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How much do entry level help desk support jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for entry level help desk support in Forney, TX is $18.78, according to ZipRecruiter salary data. Most workers in this role earn between $15.82 and $20.77 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk Support, and why are they important?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are Entry Level Help Desk Support roles?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.
What are popular job titles related to Entry Level Help Desk Support jobs in Forney, TX? For Entry Level Help Desk Support jobs in Forney, TX, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk Support jobs in Forney, TX look for? The top searched job categories for Entry Level Help Desk Support jobs in Forney, TX are:
What cities near Forney, TX are hiring for Entry Level Help Desk Support jobs? Cities near Forney, TX with the most Entry Level Help Desk Support job openings:
Entry Level Help Desk Support jobs near you

Yardi Help Desk Support

Assetsoft

Dallas, TX • On-site

$20.25 - $27.75/hr

Full-time

Posted 19 days ago

Job description


Yardi Help Desk Support
About Assetsoft:
Assetsoft is a global technology consulting firm specializing in innovative software development, business process optimization, systems integration, and IT services for the real estate, construction, investment management, and property technology sectors. With a dedicated focus on enterprise platforms such as Yardi, MRI, Procore, and Microsoft Dynamics, we empower businesses to enhance operational efficiency, maximize returns, and embrace digital transformation. Committed to sustainability and innovation, Assetsoft also integrates green solutions into our service offerings to help shape a more sustainable future in real estate technology.
Position Description:
We are seeking a detail-oriented and customer-focused Yardi Help Desk Support professional to provide technical assistance, troubleshooting, and functional guidance to clients utilizing Yardi solutions. The ideal candidate will have proven experience in Yardi Voyager, with expertise in Yardi modules such as Commercial and Residential, along with strong problem-solving abilities and a commitment to delivering high-quality client support.
Responsibilities:
The Yardi Help Desk Support professional provides first-level technical assistance, troubleshooting, and functional support for Yardi applications, ensuring efficient resolution of user issues and maintaining smooth system operations. This role includes, but is not limited to the following primary duties:
• Log, prioritize, and manage incoming support tickets, ensuring timely updates and resolution in alignment with service level agreements (SLAs).
• Deliver first-level technical and functional assistance, resolving common Yardi-related issues and escalating complex matters to higher support tiers with detailed documentation.
• Handle service requests, incidents, and inquiries in a timely and professional manner.
• Provide functional support and guidance on Yardi modules, including Commercial and Residential, ensuring accurate configuration, data integrity, and optimal system utilization.
• Escalate complex issues to higher-tier support or development teams, ensuring clear documentation and communication of troubleshooting steps.
• Assist in testing system configurations, patches, and upgrades before deployment.
• Maintain accurate records of all support activities in the ticketing system.
• Collaborate with cross-functional teams to identify recurring issues and recommend system/process improvements.
• Deliver user training and create knowledge base articles to enhance client self-service capabilities.
Education:
Bachelor's degree in Information Technology, Computer Science, Business, or related field preferred.
Requirements
Qualifications:
• Minimum of 3 years' experience providing technical support for Yardi Voyager, including troubleshooting, configuration, and user assistance.
• Proven hands-on experience with Yardi Voyager, with proficiency in Commercial and Residential modules.
• Strong understanding of property management operations, processes, and workflows.
• Excellent analytical, troubleshooting, and problem-solving skills with attention to detail.
• Strong written and verbal communication abilities, capable of explaining technical concepts to non -technical stakeholders.
• Ability to work independently, manage multiple priorities, and perform effectively in a fast-paced environment.
• Proficiency in documenting support cases, resolutions, and best practices.
• Familiarity with help desk ticketing systems and remote support tools.
• Candidates with a short notice period (one month or less) will be given preference.
Location: Dallas, Texas, USA
Timezone: Flexibility to work in the PST time zone.
Work Mode: Full Time, Work from Office

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