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Entry Level Help Desk Support Jobs in Forney, TX

Ensign Services

IT Help Desk Analyst

Dallas, TX · On-site

$20 - $22/hr

IT Help Desk Analyst - Saturday to Wednesday, 10:00 AM - 6:30 PM CST. Position Type: Full Time, ... ESI provides service and support to over 378 facilities in the long-term care continuum that employ ...

City IT

IT Helpdesk Support

Dallas, TX · On-site

As a Help Desk Support Technician, you'll be the first point of contact for internal City Electric Supply employees across the country, handling Tier I hardware and third-party software support ...

City IT

IT Helpdesk Support

Dallas, TX

As a Help Desk Support Technician, you'll be the first point of contact for internal City Electric Supply employees across the country, handling Tier I hardware and third-party software support ...

Collabera

Technical Support

Carrollton, TX

Help Desk Support Duration: 6 month (may extend) Location: Carrollton, TX Responsibilities: Provide front line phone queue support for customers. Enter detailed information for each call into call ...

Integra

IT Help Desk Analyst

Dallas, TX

We are seeking a qualified IT help desk technician to assist our customers with questions and ... Provides technical support to users by researching and answering questions, troubleshooting ...

Siepe

IT Help Desk Tier 1

Dallas, TX

We don't just serve the industry - we help modernize it! Siepe is profitable, privately held, and ... As a Tier 1 IT Support Engineer, you will serve as the first point of contact for technical support ...

Siepe

IT Help Desk Tier 1

Dallas, TX

We don't just serve the industry - we help modernize it! Siepe is profitable, privately held, and ... As a Tier 1 IT Support Engineer, you will serve as the first point of contact for technical support ...

StrideCare

EHR Support Desk Coordinator

Addison, TX · Hybrid

Account Management (10%) * Preparing Support Documentation (5%) * Other Duties as Assigned (5%) * Assist in covering "help desk" tickets related to the use of EHR * Ability to analyze, diagnose ...

StrideCare

EHR Support Desk Coordinator

Addison, TX · On-site

Account Management (10%) * Preparing Support Documentation (5%) * Other Duties as Assigned (5%) * Assist in covering "help desk" tickets related to the use of EHR * Ability to analyze, diagnose ...

StrideCare

EHR Support Desk Coordinator

Addison, TX · On-site

Account Management (10%) * Preparing Support Documentation (5%) * Other Duties as Assigned (5%) * Assist in covering "help desk" tickets related to the use of EHR * Ability to analyze, diagnose ...

Vertisystem Inc.

Service Desk Analyst

Dallas, TX · On-site

$20.25 - $27.75/hr

We're looking for a Tier 1 Service Desk Analyst to join our growing IT team. You'll be the first point of contact for technical support, helping employees resolve hardware, software, and basic ...

StrideCare

EHR Support Desk Coordinator

Addison, TX · On-site

Account Management (10%) * Preparing Support Documentation (5%) * Other Duties as Assigned (5%) * Assist in covering "help desk" tickets related to the use of EHR * Ability to analyze, diagnose ...

TEKsystems

Service Desk Analyst

Dallas, TX · On-site

$29/hr

Service Desk Analyst (Entry-Level)Overview We are seeking a customer-focused Service Desk Analyst ... Experience supporting users in a service desk, help desk, or technical support environment.

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Entry Level Help Desk Support information

See Forney, TX salary details

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$29

How much do entry level help desk support jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for entry level help desk support in Forney, TX is $18.78, according to ZipRecruiter salary data. Most workers in this role earn between $15.82 and $20.77 per hour, depending on experience, location, and employer.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are popular job titles related to Entry Level Help Desk Support jobs in Forney, TX?

For Entry Level Help Desk Support jobs in Forney, TX, the most frequently searched job titles are:

What job categories do people searching Entry Level Help Desk Support jobs in Forney, TX look for?

The top searched job categories for Entry Level Help Desk Support jobs in Forney, TX are:

What cities near Forney, TX are hiring for Entry Level Help Desk Support jobs?

Cities near Forney, TX with the most Entry Level Help Desk Support job openings:

Entry Level Help Desk Support jobs near you

IT Help Desk Analyst

Ensign Services

Dallas, TX • On-site

$20 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Ensign Group rating

6.5

Company rating: 6.5 out of 10

Based on 168 frontline employees who took The Breakroom Quiz

604th of 888 rated healthcare providers

Job description

IT Help Desk Analyst - Saturday to Wednesday, 10:00 AM - 6:30 PM CST.
Position Type: Full Time, Employee.
Compensation Range: $20.00 - $22.00 hourly, DOE; with a $1 differential for hours worked in the early AM.
Location: This position is based at our Texas Service Center 14800 Landmark Blvd, Ste 800 Dallas, TX 75254 (no remote options).
Schedule: Saturday to Wednesday, 10:00 AM - 6:30 PM CST.
About the Company:
Ensign Services, Inc. (“ESI”) is a subsidiary of The Ensign Group, Inc. whose affiliated entities are considered national leaders in the fast-growing post-acute care industry. ESI provides service and support to over 378 facilities in the long-term care continuum that employ over 55,000 employees.

ESI is known as the “Service Center” and provides the facilities and leaders it serves with “back-office” support in areas such as accounting, construction, compliance, human resources, information technology, learning and development, legal and risk management and recruiting. This structure allows the onsite leaders and caregivers to focus on day-to-day care and operational issues in their individual operations. What sets ESI apart from other companies is the quality of our most valuable resource - our people.
We take our core values of Celebration, Accountability, Passion for Learning, Love One Another, Intelligent Risk Taking, Customer Second, and Ownership (“CAPLICO”) seriously. We want an individual in this role who will demonstrate these values through actions and words.
About the Opportunity:
The IT Help Desk Analyst position will focus on responding to incoming support phone calls, as well as addressing tickets that are emailed into the support queue. Agents are expected to provide great customer service experience and maintain key performance standards that help drive success.
Job Duties and Responsibilities include, but are not limited to:
  • Troubleshoot remote desktops, laptops, printers, and other hardware peripherals.
  • Assist users in resolving issues related to email, data, and productivity applications within a Citrix environment.
  • Help users access key clinical and financial applications, including PointClickCare, Net Health, and Workday, creating accounts and resetting passwords, as needed.
  • Assist with other IT support responsibilities, as needed.
Preferred Qualifications:
  • 1+ year of experience providing technical support and troubleshooting computer equipment, or equivalent education/certifications.
  • Strong troubleshooting skills with working knowledge of, including but not limited to the following: Windows 10, Microsoft Office (2013/2016/2019), Citrix fundamentals, Exchange and Active Directory.
  • Basic knowledge of networking protocols, information security practices, and computer/printer/scanner setup and support.
  • Excellent written and verbal communication skills, with the ability to clearly support and guide end users over the phone and through email.
  • Ability to be proactive in your day-to-day responsibilities and work with minimal supervision.
  • Ability to prioritize, multitask and work under time constraints.
  • Ability to rapidly learn and integrate new practices and knowledge into your troubleshooting and support processes.
  • Ability to be flexible and adapt to changes in regard to expectations and the organization.
  • Ability to hold peers accountable for and work as a team to achieve success.
  • Ability to travel onsite to our office location in Dallas, TX.
Additional Information:
  • Pre-employment criminal background screening required.
What We Offer:
We are committed to providing a competitive benefits and compensation package which includes medical/dental/vision coverage, company-provided life insurance, 401(k) with company match, and sick/vacation plans. We also believe in supporting our employee’s professional growth and development through our Learning Management System as well as training sessions and seminars. Take a look at these benefits (and more!) at www.ensignbenefits.com.
Ensign Services, Inc. is an equal opportunity employer. If you need assistance or accommodation during the application process, please contact us at 888-659-3616.
Job ID 1719

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