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Entry Level Help Desk Support Jobs in Forney, TX

Methodisthealthsystem

HELP DESK ANALYST

Dallas, TX · On-site

$20.25 - $27.75/hr

The Help Desk Analyst provides quality IS related technical support with a high degree of customer satisfaction in a timely manner to all MHS/MHC internal and external end users. Responds to ...

Methodist Health System

HELP DESK ANALYST

Dallas, TX · On-site

$20.25 - $27.75/hr

The Help Desk Analyst provides quality IS related technical support with a high degree of customer satisfaction in a timely manner to all MHS/MHC internal and external end users. Responds to ...

Community Options, Inc.

Help Desk Analyst

Dallas, TX

$50K/yr

Provide prompt, courteous support company wide, in person or via phone or email * Attend meetings as IT Support when directed by Help Desk Manager for assistance with conference room equipment

Community Options, Inc.

Help Desk Analyst

Dallas, TX · On-site

$50K/yr

Provide prompt, courteous support company wide, in person or via phone or email * Attend meetings as IT Support when directed by Help Desk Manager for assistance with conference room equipment

Community Options, Inc.

Help Desk Analyst

Dallas, TX

$50K/yr

Provide prompt, courteous support company wide, in person or via phone or email * Attend meetings as IT Support when directed by Help Desk Manager for assistance with conference room equipment

DYCK-O'NEAL, INC

Office Assistant & Help Desk

Dallas, TX · On-site

$16.75 - $21.75/hr

This role supports managers and team members by handling correspondence, document preparation ... Provide basic first-level technical and help desk support to employees and coordinate more complex ...

Interlink Technology, Inc.

Be Seen First

Level 1 Help Desk Engineer - Remote

Dallas, TX · Remote

$20 - $23/hr

Support printers, scanners, monitors, docks, and other peripherals remotely * Troubleshoot VPN ... 2 years of help desk, desktop support, MSP, or similar IT support experience preferred

ettain group

Help Desk

Irving, TX · On-site

$19.25 - $26/hr

For over a century,the non-profit has helped build the future leaders of this country by combining ... Duties: Answer phones, answer emails, provide basic technical support to council, such as ...

ettain group

Help Desk

Irving, TX · On-site

$19.25 - $26/hr

For over a century,the non-profit has helped build the future leaders of this country by combining ... Duties: Answer phones, answer emails, provide basic technical support to council, such as ...

Balfour Beatty

Help Desk Analyst

Dallas, TX · On-site

$20.25 - $27.75/hr

Summary Balfour Beatty is seeking a Help Desk Analyst to join our information technology team in ... Provide first-level technical support to employees via phone, email, chat, and ticketing systems.

Motion Recruitment

D&T Help Desk Analyst

Richardson, TX

$18.50 - $25.25/hr

Monday - Friday * 7:00 AM - 4:00 PM CST Position Overview The D&T Help Desk Analyst provides first-level technical support by assisting users with software, login, email, Office 365, mobile device ...

City of Mesquite

Help Desk Technician

Mesquite, TX

$19.84 - $23.15/hr

... support when on site help is required; follow up on work orders to assure final resolution of problem. Provide entry level training and information to users; receive calls from users requiring ...

City of Mesquite, TX

Help Desk Technician

Mesquite, TX · On-site

$19.84 - $23.15/hr

SUPERVISION General supervision is provided by the Senior PC Support Analyst. ESSENTIAL DUTIES AND ... Provide entry level training and information to users; receive calls from users requiring software ...

Bluewater Learning, Inc.

Support Representative

Plano, TX · On-site

$17.25 - $23.25/hr

We are looking for an entry-level LMS Support Representative who is eager to start or grow a career ... Training in troubleshooting and providing help desk support. * Experience in customer-facing roles.

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All JobsHelp Desk Support JobsEntry Level Help Desk Support JobsEntry Level Help Desk Support Jobs in Forney, TX

Entry Level Help Desk Support information

See Forney, TX salary details

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How much do entry level help desk support jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for entry level help desk support in Forney, TX is $18.78, according to ZipRecruiter salary data. Most workers in this role earn between $15.82 and $20.77 per hour, depending on experience, location, and employer.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are popular job titles related to Entry Level Help Desk Support jobs in Forney, TX?

For Entry Level Help Desk Support jobs in Forney, TX, the most frequently searched job titles are:

What job categories do people searching Entry Level Help Desk Support jobs in Forney, TX look for?

The top searched job categories for Entry Level Help Desk Support jobs in Forney, TX are:

What cities near Forney, TX are hiring for Entry Level Help Desk Support jobs?

Cities near Forney, TX with the most Entry Level Help Desk Support job openings:

Entry Level Help Desk Support jobs near you

Tier 1, IT Help Desk Support

Centre Technologies

Dallas, TX • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 days ago

Job description

We are excited to announce we are expanding and looking to grow our team with a new Tier 1, Help Desk Support Technician!
Our Company Culture:
Our diverse workforce allows Centre to develop and leverage knowledge, skills, and experiences that impact our overall success. Within our collaborative environment, our team of consultants work to identify innovative solutions for our clients. Together, we guide our clients through the process of selecting, deploying, and managing IT solutions tailored to their specific business needs.
Centre Company Benefits:
  • Hybrid Work Options, Paid Time Off, and Paid Holidays
  • Medical, Dental, Vision, and 401(k) with employer match contributions
  • Stability to grow alongside hard-workers in a collaborative environment with opportunities to grow professionally

Position Summary
The primary role for this position would be focused on implementing and supporting various IT Infrastructure technologies as mentioned below with an emphasis on matter resolution, on-boarding of new clients, racking, cabling, installation and removal of hardware, verbose documentation of projects or tasks and other duties as assigned.
Essential Duties and Responsibilities
  • Problem management and escalation of issues in a timely manner
  • Prioritization of tasks and meeting of deadlines, excellent time management skills
  • Excellent troubleshooting and assessment skills
  • Excellent written/verbal communication skills
  • Must be a team player with outstanding customer service skills
  • Entry of time sheets, expense reports and documentation on or before deadline
  • Keep up-to-date on market trends, theory and new ways of doing things; embrace change
  • Assist with change-management activities
  • Prepare and deliver complete and concise documentation for all projects
  • Present progress reports to immediate supervisor and or Project Manager (if so assigned)
  • Help turn business problems into technical solutions
  • Manage deployment of equipment in compliance with established technology policies.
  • Participate in after-hours on-call schedule serving as initial level of escalation for compute, storage, backup, automation and virtualization issues.
Education/Experience/Certifications
  • 2+ years experience in IT related study or field.
  • Must possess basic knowledge and experience with:
  • Windows 7/8/10
  • Microsoft Office suite
  • Microsoft Windows Administration tools (AD Users and Computers, DHCP, DNS, Group Policy, Sites and Services, etc.)
  • Understanding of basic network concepts
  • Understanding of application, desktop, and server virtualization
  • Understanding of Desktop Deployment / Imaging
  • Bachelor's Degree a plus
Desired Experience/Certifications
  • Certifications
    • CompTIA A+ Certification a plus
    • MDAA, MCSA
  • Windows Server 2008/ 2012/ 2016
  • Microsoft Office 365 Admin portal
  • Understanding of File Permissions (NTFS & Sharing)
  • High School Degree required
  • Associate's Degree or higher preferred
Work Environment and Physical Demands
  • Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
  • Occasional lifting (up to 50 pounds and occasionally lift and/or move up to 50 pounds) may be required
  • Reasonable accommodations can be made to enable individuals with disabilities/injuries to perform the essential functions of this role.
  • The noise level in the work environment is moderate.
  • Local travel ocassionally required

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