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Entry Level Help Desk Jobs in Grand Prairie, TX (NOW HIRING)

Pomeroy

Help Desk Technician

Plano, TX · On-site

$18.75 - $25.25/hr

This entry-level position is ideal for someone with strong communication skills, a customer-focused mindset, and an interest in developing their experience in IT help desk and technical support

New

PTR Global

Help Desk Representative

Plano, TX · On-site

$16.75 - $21.75/hr

Entry-Level IT Help Desk Agent - Leading Insurance Client Contract: 12 months, with possible extension up to 24 months. Schedule: Certain shifts require three days in the office and two days remotely ...

New

System Protection Partners

Be Seen First

Entry Level IT Help Desk

Arlington, TX · On-site

$16 - $18/hr

A successful candidate for an entry-level IT Help Desk position should demonstrate the ability to: * Basic Technical Troubleshooting : Diagnose and resolve common hardware and software issues (e.g ...

City of Mesquite

Help Desk Technician

Mesquite, TX

$19.84 - $23.15/hr

... help is required; follow up on work orders to assure final resolution of problem ... Provide entry level training and information to users; receive calls from users requiring software ...

TEKsystems

Entry Level Helpdesk Support

Irving, TX · Hybrid

$16.25 - $18/hr

... help desk ticketing tools" i.e. Service Now Experience supporting Work from Home end-users Experience working remotely yet as a team member Skills: Ability to troubleshoot common Windows related ...

TEKsystems

Entry Level Helpdesk Support

Irving, TX · Hybrid

$16.25 - $18/hr

... help desk ticketing tools" i.e. Service Now Experience supporting Work from Home end-users Experience working remotely yet as a team member Skills: Ability to troubleshoot common Windows related ...

TEKsystems

Entry Level Helpdesk Support

Irving, TX · Hybrid

$16.25 - $18/hr

... help desk ticketing tools" i.e. Service Now Experience supporting Work from Home end-users Experience working remotely yet as a team member Skills: Ability to troubleshoot common Windows related ...

TEKsystems

Entry Level Helpdesk Support

Irving, TX · Hybrid

$16.25 - $18/hr

... help desk ticketing tools" i.e. Service Now Experience supporting Work from Home end-users Experience working remotely yet as a team member Skills: Ability to troubleshoot common Windows related ...

TEKsystems

Entry Level Helpdesk Support

Irving, TX

$16.25 - $18/hr

Launch Your IT Career With Hands-On Experience! Entry-Level IT Support Role - Full Training ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

TEKsystems

Entry Level Helpdesk Support

Irving, TX

$16.25 - $18/hr

Launch Your IT Career With Hands-On Experience! Entry-Level IT Support Role - Full Training ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

TEKsystems

Entry Level Helpdesk Support

Irving, TX

$16.25 - $18/hr

Launch Your IT Career With Hands-On Experience! Entry-Level IT Support Role - Full Training ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

TEKsystems

Entry Level Helpdesk Support

Irving, TX

$16.25 - $18/hr

Launch Your IT Career With Hands-On Experience! Entry-Level IT Support Role - Full Training ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

D1 Training

Front Desk Associate

Fort Worth, TX · On-site

$12 - $15/hr

This is an entry-level role ideal for someone who enjoys working with people, thrives in a team ... Help with check-in and basic coordination during busy traffic times Qualifications: Minimum ...

TerminalSolutions

Be Seen First

Mac IT Helpdesk Technician

Fort Worth, TX · Remote

$20 - $30/hr

The ability to act independently and the judgment to know when to reach out for help is key. This position is for our entry-level HelpDesk Technician role. The majority of day to day work in this ...

Bluewater Learning, Inc.

Support Representative

Plano, TX · On-site

$17.25 - $23.25/hr

We are looking for an entry-level LMS Support Representative who is eager to start or grow a career ... Training in troubleshooting and providing help desk support. * Experience in customer-facing roles.

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Entry Level Help Desk information

See Grand Prairie, TX salary details

$12

$21

$32

How much do entry level help desk jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for entry level help desk in Grand Prairie, TX is $21.91, according to ZipRecruiter salary data. Most workers in this role earn between $18.22 and $24.57 per hour, depending on experience, location, and employer.

What is an entry level help desk job?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an entry level help desk professional?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What are some common challenges faced by entry level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

How to get started in entry level help desk?

To start an entry-level help desk position, develop basic technical skills such as troubleshooting hardware and software issues, and gain familiarity with common tools like ticketing systems and remote support software. Obtain relevant certifications like CompTIA A+ to demonstrate foundational knowledge, and consider gaining experience through internships or volunteering to build customer service and technical skills.

What are the most commonly searched types of Help Desk jobs in Grand Prairie, TX?

The most popular types of Help Desk jobs in Grand Prairie, TX are:

What cities near Grand Prairie, TX are hiring for Entry Level Help Desk jobs?

Cities near Grand Prairie, TX with the most Entry Level Help Desk job openings:

Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in Grand Prairie, TX as of August 2026, with employment types broken down into 83% Full Time, 6% Part Time, and 11% Contract. Highlights an 94% In-person, 2% Hybrid, and 4% Remote job distribution, with an average salary of $45,580 per year, or $21.9 per hour.

Help Desk Technician

Pomeroy

Plano, TX • On-site

$18.75 - $25.25/hr

Other

Posted 3 days ago

New

Job description

Help Desk Technician 1


Position Overview

We are looking for a Help Desk Technician to join our team and serve as a first point of contact for customer and end-user questions and service requests. This entry-level position is ideal for someone with strong communication skills, a customer-focused mindset, and an interest in developing their experience in IT help desk and technical support.

Working under direct supervision, you will respond to basic inquiries, document customer interactions, assist with routine requests, and ensure issues are directed to the appropriate team members when additional support is needed.


What You'll Do

  • Serve as a first point of contact for incoming customer and end-user calls and inquiries.
  • Provide professional and courteous assistance using established procedures and training.
  • Troubleshoot and respond to basic questions within the scope of your training and available resources.
  • Route calls and requests to the appropriate personnel when additional assistance is required.
  • Accurately document customer interactions, inquiries, and outcomes using help desk software and account history records.
  • Initiate required confirmations and follow-up communications.
  • Process customer requests through telephone, fax, email/mail, and other approved communication methods.
  • Work with internal personnel and organizational functions to help address customer needs.
  • Follow established procedures and both verbal and written instructions.
  • Maintain a professional and customer-focused approach when handling inquiries and requests.


What We're Looking For

Required Qualifications

  • High school diploma or G.E.D.
  • 1+ years of customer service, telephone support, or related experience.
  • Experience working with organizational functions and personnel.
  • Familiarity with computer software, telephone technology, and fax machines.
  • Experience using help desk or service management software.
  • Basic business and analytical problem-solving skills.
  • Strong verbal and written communication skills.
  • Ability to follow oral and written instructions.
  • Strong attention to detail and ability to accurately document customer interactions.


Preferred Skills

  • Previous experience in a help desk, call center, customer service, or technical support environment.
  • Interest in developing a career in IT support or help desk operations.
  • Comfortable working with computer applications and learning new software systems.


Why This Role?

This is a great opportunity for someone looking to start or build a career in IT support while developing hands-on experience with help desk software, customer communication, issue documentation, and technical support processes.

Work Environment

  • Professional office environment.
  • Overtime offered

Apply