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Help Desk Manager Jobs in Forney, TX (NOW HIRING)

Ensign Services, Inc.

IT Help Desk

Dallas, TX · On-site

$20 - $22/hr

IT Help Desk - Saturday - Wednesday 3:00 PM - 11:30 PM CST Position Type: Full Time. Compensation ... and risk management and recruiting. This structure allows the onsite leaders and caregivers to ...

Ensign Services, Inc.

IT Help Desk

Dallas, TX · On-site

$20 - $22/hr

IT Help Desk - Wednesday - Sunday 10:00 AM - 6:30 PM CST Position Type: Full Time. Compensation ... and risk management and recruiting. This structure allows the onsite leaders and caregivers to ...

Ensign Services

IT Help Desk

Dallas, TX

$20 - $22/hr

IT Help Desk - Wednesday - Sunday 10:00 AM - 6:30 PM CST Position Type: Full Time. Compensation ... and risk management and recruiting. This structure allows the onsite leaders and caregivers to ...

Ensign Services

IT Help Desk

Dallas, TX

$20 - $22/hr

IT Help Desk - Saturday - Wednesday 3:00 PM - 11:30 PM CST Position Type: Full Time. Compensation ... and risk management and recruiting. This structure allows the onsite leaders and caregivers to ...

K2 Staffing

Help Desk Support Technician (Level II)

Dallas, TX · On-site

$19.75 - $26.75/hr

Summary A growing Managed IT Services provider in Dallas, TX is seeking a skilled Help Desk Support Technician (Level II) to join their team. This role is ideal for an IT professional with hands-on ...

Zones LLC.

Help Desk Analyst L2

Dallas, TX · On-site

$30 - $33.65/hr

What you'll do as the Help Desk Analyst II The requirements listed below are representative of the ... Manage shipping and receiving equipment to/from remote Workers * Provide asset management and ...

Genesis10

Help Desk Support Specialist

Dallas, TX · On-site

Genesis10 is currently seeking a Help Desk Support Specialist for a contract position with a ... graphical tools Manage firewall and other security systems, remote access VPN, 2-factor ...

Zones LLC.

Help Desk Analyst L2

Dallas, TX · On-site

$30 - $33.65/hr

What you'll do as the Help Desk Analyst II The requirements listed below are representative of the ... Manage shipping and receiving equipment to/from remote Workers * Provide asset management and ...

K2 Staffing

Help Desk Support Technician (Level II)

Dallas, TX · On-site

$19.75 - $26.75/hr

K2 Staffing is a growing Managed IT Services provider in Dallas, TX, seeking a skilled Help Desk Support Technician (Level II) to join their team. This role is ideal for an IT professional with hands ...

Zones

Help Desk Analyst L2

Dallas, TX · On-site

$33.65/hr

What you'll do as the Help Desk Analyst II The requirements listed below are representative of the ... Manage shipping and receiving equipment to/from remote Workers * Provide asset management and ...

Zones LLC.

Help Desk Analyst L2

Dallas, TX · On-site

$30 - $33.65/wk

What you'll do as the Help Desk Analyst II The requirements listed below are representative of the ... Manage shipping and receiving equipment to/from remote Workers * Provide asset management and ...

Zones

Help Desk Analyst L2

Dallas, TX

$33.65/hr

What you'll do as the Help Desk Analyst II The requirements listed below are representative of the ... Manage shipping and receiving equipment to/from remote Workers * Provide asset management and ...

Zones LLC.

Help Desk Analyst L2

Dallas, TX · On-site

$30 - $33.65/wk

What you'll do as the Help Desk Analyst II The requirements listed below are representative of the ... Manage shipping and receiving equipment to/from remote Workers * Provide asset management and ...

Send IT Solutions

Be Seen First

Multi-Talented MSP Help Desk Technician

Carrollton, TX · On-site

$20 - $30/hr

We are a growing Managed Service Provider (MSP) based in the Dallas-Fort Worth area looking for an experienced IT Help Desk Technician at the Level 2 or Level 3 tier. You will be a key member of a ...

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Showing results 21-40

All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Forney, TX

Help Desk Manager information

See Forney, TX salary details

$33.8K

$75.5K

$112.2K

How much do help desk manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for help desk manager in Forney, TX is $75,475.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $90,100.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Forney, TX?

The most popular types of Help Desk jobs in Forney, TX are:

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For Help Desk Manager jobs in Forney, TX, the most frequently searched job titles are:

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The top searched job categories for Help Desk Manager jobs in Forney, TX are:

What cities near Forney, TX are hiring for Help Desk Manager jobs?

Cities near Forney, TX with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Forney, TX as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $75,475 per year, or $36.3 per hour.

IT Help Desk

Ensign Services, Inc.

Dallas, TX • On-site

$20 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Ensign Group rating

6.5

Company rating: 6.5 out of 10

Based on 168 frontline employees who took The Breakroom Quiz

606th of 891 rated healthcare providers

Job description

IT Help Desk - Saturday - Wednesday 3:00 PM - 11:30 PM CST
Position Type: Full Time.
Compensation Range: $20.00 - $22.00 hourly, DOE; with a $1 differential for hours worked at night.
Location: This position is based at our Texas Service Center 14800 Landmark Blvd, Ste 800 Dallas, TX 75254 (no remote options).
Schedule: Saturday - Wednesday 3:00 PM - 11:30 PM CST *Please note: One (1) federal holiday a year will be required to be worked.
About the Company:
Ensign Services, Inc. ("ESI") is a subsidiary of The Ensign Group, Inc. whose affiliated entities are considered national leaders in the fast-growing post-acute care industry. ESI provides service and support to over 378 facilities in the long-term care continuum that employ over 55,000 employees.
ESI is known as the "Service Center" and provides the facilities and leaders it serves with "back-office" support in areas such as accounting, construction, compliance, human resources, information technology, learning and development, legal and risk management and recruiting. This structure allows the onsite leaders and caregivers to focus on day-to-day care and operational issues in their individual operations. What sets ESI apart from other companies is the quality of our most valuable resource - our people.
We take our core values of Celebration, Accountability, Passion for Learning, Love One Another, Intelligent Risk Taking, Customer Second, and Ownership ("CAPLICO") seriously. We want an individual in this role who will demonstrate these values through actions and words.
About the Opportunity:
The IT Help Desk position will focus on responding to incoming support phone calls, as well as addressing tickets that are emailed into the support queue. In this role, you are expected to provide a great customer service experience and maintain key performance standards that help drive success.
Regular duties and responsibilities will primarily include the following:
  • Troubleshoot remote desktops, laptops, printers, and other hardware peripherals.
  • Assist users in resolving issues related to email, data, and productivity applications within a Citrix environment.
  • Help users access key clinical and financial applications, including PointClickCare, Net Health, and Workday, creating accounts and resetting passwords, as needed.
  • Assist with other IT support responsibilities, as needed.

Preferred Qualifications:
  • 1+ year of experience providing technical support and troubleshooting computer equipment, or equivalent education/certifications.
  • Strong troubleshooting skills with working knowledge of, including but not limited to the following: Windows 10, Microsoft Office (2013/2016/2019), Citrix fundamentals, Exchange and Active Directory.
  • Basic knowledge of networking protocols, information security practices, and computer/printer/scanner setup and support.
  • Excellent written and verbal communication skills, with the ability to clearly support and guide end users over the phone and through email.
  • Ability to be proactive in your day-to-day responsibilities and work with minimal supervision.
  • Ability to prioritize, multitask and work under time constraints.
  • Ability to rapidly learn and integrate new practices and knowledge into your troubleshooting and support processes.
  • Ability to be flexible and adapt to changes in regard to expectations and the organization.
  • Ability to hold peers accountable for and work as a team to achieve success.
  • Ability to work (1) federal holiday a year, required.

Additional Information:
  • Pre-employment criminal background screening required.

What We Offer:
We are committed to providing a competitive benefits and compensation package which includes medical/dental/vision coverage, company-provided life insurance, 401(k) with company match, and sick/vacation plans. We also believe in supporting our employee's professional growth and development through our Learning Management System as well as training sessions and seminars. Take a look at these benefits (and more!) at www.ensignbenefits.com.
Ensign Services, Inc. is an equal opportunity employer. If you need assistance or accommodation during the application process, please contact us at 888-659-3616.
Job ID 1533

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