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Help Desk Assistant Jobs in Dallas, TX (NOW HIRING)

Trigyn Technologies

Help Desk Technician

Dallas, TX

$19.75 - $26.75/hr

Trigyn's direct client is looking for Help Desk Support Technician for contract assignment in ... This exciting opportunity will assist in building and being part of a Global IT Service Desk for ...

Trigyn Technologies

Help Desk Technician

Dallas, TX · On-site

$19.75 - $26.75/hr

Trigyn's direct client is looking for Help Desk Support Technician for contract assignment in ... This exciting opportunity will assist in building and being part of a Global IT Service Desk for ...

Assetsoft

Yardi Help Desk Support

Dallas, TX · On-site

$20.25 - $27.75/hr

... Assist in testing system configurations, patches, and upgrades before deployment. • Maintain ... with help desk ticketing systems and remote support tools. • Candidates with a short notice ...

Texas Wesleyan University

IT Help Desk

Fort Worth, TX · On-site

Provide excellent customer service * Assist with documenting all standard Service Desk operating ... Keep warehouse, Help Desk and tech benches orderly and safe by keeping area organized and ready for ...

Texas Wesleyan University

IT Help Desk

Fort Worth, TX

Provide excellent customer service * Assist with documenting all standard Service Desk operating ... Keep warehouse, Help Desk and tech benches orderly and safe by keeping area organized and ready for ...

Ensign Services, Inc.

IT Help Desk

Dallas, TX · On-site

$20 - $22/hr

IT Help Desk - Saturday - Wednesday 3:00 PM - 11:30 PM CST Position Type: Full Time. Compensation ... Troubleshoot remote desktops, laptops, printers, and other hardware peripherals. * Assist users in ...

Ensign Services, Inc.

IT Help Desk

Dallas, TX · On-site

$20 - $22/hr

IT Help Desk - Wednesday - Sunday 10:00 AM - 6:30 PM CST Position Type: Full Time. Compensation ... Troubleshoot remote desktops, laptops, printers, and other hardware peripherals. * Assist users in ...

Ensign Services

IT Help Desk

Dallas, TX

$20 - $22/hr

IT Help Desk - Wednesday - Sunday 10:00 AM - 6:30 PM CST Position Type: Full Time. Compensation ... Troubleshoot remote desktops, laptops, printers, and other hardware peripherals. * Assist users in ...

Ensign Services

IT Help Desk

Dallas, TX

$20 - $22/hr

IT Help Desk - Saturday - Wednesday 3:00 PM - 11:30 PM CST Position Type: Full Time. Compensation ... Troubleshoot remote desktops, laptops, printers, and other hardware peripherals. * Assist users in ...

Behavioral Health Group

Help Desk Intern

Dallas, TX · On-site

$14.75 - $19.75/hr

Help Desk Intern - Full Time Job Summary The Help Desk Intern will learn how to deliver supreme ... Support the IT team in maintaining hardware, software, and other systems * Assist with ...

Behavioral Health Group

Help Desk Intern

Dallas, TX · On-site

$14.75 - $19.75/hr

Help Desk Intern - Full Time Job Summary The Help Desk Intern will learn how to deliver supreme ... Support the IT team in maintaining hardware, software, and other systems * Assist with ...

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Help Desk Assistant information

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How much do help desk assistant jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for help desk assistant in Dallas, TX is $19.60, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $21.68 per hour, depending on experience, location, and employer.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

What qualifications do I need for a help desk assistant?

Help desk assistants typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and operating systems. Strong communication skills, problem-solving abilities, and familiarity with ticketing systems or remote support tools are also important. Certifications such as CompTIA A+ can enhance job prospects but are not always required.
More about Help Desk Assistant jobs

What are the most commonly searched types of Help Desk jobs in Dallas, TX?

The most popular types of Help Desk jobs in Dallas, TX are:

What cities near Dallas, TX are hiring for Help Desk Assistant jobs?

Cities near Dallas, TX with the most Help Desk Assistant job openings:

Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in Dallas, TX as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $40,770 per year, or $19.6 per hour.

Martin University Center Desk Assistant

Texas Wesleyan University

Fort Worth, TX • On-site

Full-time

Re-posted 12 days ago

Job description

Posting Details
Position Information
Job Title
Martin University Center Desk Assistant
Position Summary
The Martin Center Desk Assistant serves as a vital member of the university community, providing essential support at the front desk of the University Center. This role involves welcoming and assisting students, faculty, staff, and visitors with inquiries, information, and services. The Desk Assistant plays a key role in maintaining a positive and inclusive atmosphere within the University Center, contributing to a seamless and efficient operation.
Essential Duties and Responsibilities
  • Answer phone calls to main line of university, the Division on Student Affairs, Residence Life, and Student Engagement.
  • Accurately direct calls to the proper location or take messages for appropriate personnel.
  • Provide prompt, friendly service to all customers (residents, staff, faculty, parents, and guests).
  • Act as an information source about the department, the University, and the University Center.
  • Communicate with one another and resume any tasks that were not completely during the previous shift.
  • Cultivate and maintain good working relationships with staff, faculty and students
  • Participate in student leadership trainings, and meetings as specified by supervisor.
  • Adhere to all university policies and guidelines.
  • Encourage and support students, student organizations, departments, and academic programs, on events that benefit the student community and align with the college's mission.

Education, Certifications and/or Licenses
  • Maintain minimum of 2.25 GPA
  • Submit availability form: https://forms.office.com/r/VhByFtf8xP

Experience
  • Customer service skills preferred.
  • Spanish speaking preferred, but not required.

Knowledge, Skills & Abilities
  • Demonstrated passion and support for all students regardless of race, gender, ethnicity, sexual orientation, ability, nationality and/or language.
  • Excellent knowledge of the university, and university resources.
  • Basic knowledge of proper customer service.
  • Ability to maintain confidentiality, while complying with FERPA regulations.
  • Ability to adhere to University & departmental policies and procedures.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to balance collaborative and independent work.
  • Excellent written, oral, social media-based and interpersonal communication skills.
  • Basic knowledge in using Microsoft Office Suite, particularly Word and Excel.
  • Ability to maintain a professional appearance and office atmosphere.
  • Ability to be a self starter who is detail oriented.
  • Ability for a pleasant and clearly understandable phone voice.
  • Ability to complete all physical tasks as needed.

Posting Detail Information
Posting Number
Posting Open Date
Open Until Filled
Posting Close Date
Special Instructions to Applicants

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