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Help Desk Assistant Jobs in Ontario (NOW HIRING)

PRIORITY WASTE RESOURCES LLC

... . * Assist with new-hire onboarding and offboarding setup. * Document all requests, steps, and ... help desk, customer service, or technical support role - or equivalent hands-on experience.

Integra

IT Help Desk Analyst

Harrow, ON

We are seeking a qualified IT help desk technician to assist our customers in resolving questions and problems concerning computer systems, hardware, networking, and software. The technician will ...

VC3

IT Help Desk Technician - Level 2

Toronto, ON

Description The IT Help Desk Technician - Level 2 is primarily responsible for providing mid level ... Mentor and assist Tier 1 and Tier 2 Peers. * Provide coverage for Field Technician by attending to ...

VC3

IT Service Desk Technician, Level 3

Toronto, ON

... Desk Technician is responsible for providing senior level technical assistance and support to ... In addition to this, the Level 3 Technician is accountable to the tier 1 and 2 teams to assist with ...

The Backyard Club Inc.

Front Desk Reception

Concord, ON · On-site

CA$18 - CA$18.50/hr

Help create a positive, premium, and community-focused environment Front Desk Operations * Manage member check-ins, guest waivers, guest passes, day passes, and basic account updates * Assist with ...

Centurion Dental

Front Desk Agent

Waterloo, ON

The Front Desk Agent will act as a Team Lead to the part-time Customer Service Representatives ... forms, helping to fill-out applications and collect completed forms. Assist with organizing ...

Skyservice-French

Assister dans toutes autres tâches connexes telles qu'assignées par le superviseur. QUALIFICATIONS ET COMPÉTENCES REQUISES: * Licence valide de Transport Canada de catégorie E; * Un minimum de ...

Skyservice-French

Assister dans toutes autres tâches connexes telles qu'assignées par le superviseur. QUALIFICATIONS ET COMPÉTENCES REQUISES: * Licence valide de Transport Canada de catégorie E; * Un minimum de ...

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Help Desk Assistant information

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

What qualifications do I need for a help desk assistant?

Help desk assistants typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and operating systems. Strong communication skills, problem-solving abilities, and familiarity with ticketing systems or remote support tools are also important. Certifications such as CompTIA A+ can enhance job prospects but are not always required.
More about Help Desk Assistant jobs

What are the most commonly searched types of Help Desk jobs in Ontario?

The most popular types of Help Desk jobs in Ontario are:

What cities in Ontario are hiring for Help Desk Assistant jobs?

Cities in Ontario with the most Help Desk Assistant job openings:

Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution.

IT Help Desk Technician

On-site

PRIORITY WASTE RESOURCES LLC
See more jobs at PRIORITY WASTE RESOURCES LLCexternal

Full-time

Re-posted 8 days ago

Job description

Company Summary

Priority, headquartered in Clinton Township, MI, is a pioneering technology company transforming the logistics industry with our innovative solutions & commitment to exceptional customer service. We are seeking Team Players who excel in a collaborative environment, embrace change, & understand the impact their quality of work has on others.Our company has experienced rapid growth since its founding in 2018. This growth has allowed us to continually expand our workforce. Priority operates out of several facilities across 3 states. Priority maintains a diversified business model providing service to both municipal solid-waste, construction & demolition customers. Our biggest priority is providing outstanding customer service & revolutionizing the industry through the use of the latest technology.

Job Purpose

Priority Waste is seeking a reliable, customer-focused Help Desk Technician I to provide first-line technical support to our employees across our Detroit-area operations. This is an on-site, entry-level role ideal for someone who enjoys solving everyday technology problems, communicating clearly, and delivering great service. You'll work alongside our senior IT staff in a Microsoft 365 / Windows environment and grow your skills supporting a busy, multi-site workforce.

Duties and Responsibilities

  • Serve as the first point of contact for support requests via the ticketing system, email, and phone.
  • Triage, diagnose, and resolve common hardware, software, and connectivity issues.
  • Image, configure, and deploy desktops, laptops, and peripherals.
  • Perform user-account tasks under guidance - password resets, account setup/removal, group membership (Microsoft 365 / Entra ID and Active Directory).
  • Assist with new-hire onboarding and offboarding setup.
  • Document all requests, steps, and resolutions thoroughly in the ticketing system.
  • Escalate issues beyond Tier 1 scope to senior technical staff.
  • Provide clear, patient guidance and basic training to non-technical users.

The successful candidate profile includes

  • High school diploma or equivalent; associate degree or IT certification a plus.
  • 0-2 years in a help desk, customer service, or technical support role - or equivalent hands-on experience.
  • Working familiarity with Windows 10/11 and Microsoft 365 (Outlook, Teams, OneDrive).
  • Basic understanding of networking concepts (IP, DNS, Wi-Fi, VPN).
  • Strong problem-solving and communication skills, with patience and a customer-service mindset.
  • Ability to work independently and as part of a team, and to follow tickets through to resolution.
  • Able to lift and move equipment up to ~50 lbs and perform desk-side support. Valid driver's license required [if travel between sites is expected].

Preferred Qualifications

  • Certifications such as CompTIA A+, Network+, or Google IT Support.
  • Exposure to ticketing systems and remote support / RMM tools (e.g., NinjaOne).
  • Familiarity with Active Directory / Entra ID user administration.
  • Experience supporting a multi-site or field-based workforce.

At Priority Waste, there are fundamental qualities that we look for in all our employees

  • People who excel in a collaborative environment (team players)
  • A willingness to do whatever the situation calls for
  • An excitement to be part of a growing organization
  • A genuine understanding that the quality of your work has a direct impact on the company's success

Apply