CA$850/wk
Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No previous help desk support experience needed. Just a willingness to ...
CA$850/wk
Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No previous help desk support experience needed. Just a willingness to ...
CA$850/wk
Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No previous help desk support experience needed. Just a willingness to ...
CA$850/wk
Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No previous help desk support experience needed. Just a willingness to ...
CA$850/wk
Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No previous help desk support experience needed. Just a willingness to ...
CA$850/wk
Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No previous help desk support experience needed. Just a willingness to ...
CA$850/wk
Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No previous help desk support experience needed. Just a willingness to ...
CA$850/wk
Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No previous help desk support experience needed. Just a willingness to ...
CA$850/wk
Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No previous help desk support experience needed. Just a willingness to ...
CA$850/wk
Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No previous help desk support experience needed. Just a willingness to ...
CA$850/wk
Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No previous help desk support experience needed. Just a willingness to ...
CA$850/wk
Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No previous help desk support experience needed. Just a willingness to ...
CA$850/wk
Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No previous help desk support experience needed. Just a willingness to ...
CA$850/wk
Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No previous help desk support experience needed. Just a willingness to ...
CA$850/wk
Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No previous help desk support experience needed. Just a willingness to ...
CA$850/wk
Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No previous help desk support experience needed. Just a willingness to ...
CA$850/wk
Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No previous help desk support experience needed. Just a willingness to ...
CA$850/wk
Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No previous help desk support experience needed. Just a willingness to ...
CA$850/wk
Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No previous help desk support experience needed. Just a willingness to ...
CA$850/wk
Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No previous help desk support experience needed. Just a willingness to ...
CA$850/wk
Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No previous help desk support experience needed. Just a willingness to ...
CA$850/wk
Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No previous help desk support experience needed. Just a willingness to ...
CA$850/wk
Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No previous help desk support experience needed. Just a willingness to ...
CA$850/wk
Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No previous help desk support experience needed. Just a willingness to ...
CA$850/wk
Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No previous help desk support experience needed. Just a willingness to ...
CA$850/wk
Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No previous help desk support experience needed. Just a willingness to ...
CA$850/wk
Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No previous help desk support experience needed. Just a willingness to ...
CA$850/wk
Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No previous help desk support experience needed. Just a willingness to ...
CA$850/wk
Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No previous help desk support experience needed. Just a willingness to ...
CA$850/wk
Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No previous help desk support experience needed. Just a willingness to ...
CA$850/wk
Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No previous help desk support experience needed. Just a willingness to ...
CA$850/wk
Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No previous help desk support experience needed. Just a willingness to ...
CA$850/wk
Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No previous help desk support experience needed. Just a willingness to ...
CA$850/wk
Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No previous help desk support experience needed. Just a willingness to ...
CA$850/wk
Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No previous help desk support experience needed. Just a willingness to ...
CA$850/wk
Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No previous help desk support experience needed. Just a willingness to ...
CA$850/wk
Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No previous help desk support experience needed. Just a willingness to ...
CA$850/wk
Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No previous help desk support experience needed. Just a willingness to ...
CA$850/wk
Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No previous help desk support experience needed. Just a willingness to ...
Virtual Help Desk information
See Ontario salary details
$9.62 - $12.02
3% of jobs
$12.02 - $14.42
6% of jobs
$14.42 - $16.83
10% of jobs
$18.16 is the 25th percentile. Wages below this are outliers.
$16.83 - $19.23
9% of jobs
$19.23 - $21.63
9% of jobs
$21.63 - $24.04
7% of jobs
The median wage is $25.64 / hr.
$24.04 - $26.44
6% of jobs
$26.44 - $28.85
16% of jobs
$29.55 is the 75th percentile. Wages above this are outliers.
$28.85 - $31.25
25% of jobs
$31.25 - $33.65
6% of jobs
$33.65 - $36.06
1% of jobs
$9
$25
$36
How much do virtual help desk jobs pay per hour?
As of Aug 23, 2026, the average hourly pay for virtual help desk in Ontario is $25.14, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $29.81 per hour, depending on experience, location, and employer.
What is a virtual help desk?
Virtual help desk jobs involve providing technical support and assistance to customers or employees remotely, often via phone, email, or chat. Professionals in these roles troubleshoot software, hardware, and network issues, guide users through problem-solving steps, and escalate complex issues as needed. They play a crucial role in maintaining smooth IT operations for organizations by resolving issues quickly and efficiently from a remote location.
What are the key skills and qualifications needed to thrive as a virtual help desk professional?
To thrive as a Virtual Help Desk professional, you need strong problem-solving abilities, technical troubleshooting skills, and a solid understanding of computer systems and networks, often supported by a relevant IT certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems such as Zendesk or ServiceNow, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are vital soft skills for effectively assisting users and managing stressful situations. These skills and qualities ensure efficient, accurate support for end-users and contribute to high customer satisfaction in a remote environment.
What are some common challenges faced by virtual help desk professionals, and how can they be addressed?
Virtual Help Desk professionals often encounter challenges such as managing high volumes of support requests, communicating clearly with users remotely, and troubleshooting issues without physical access to devices. To address these, it's important to prioritize tickets effectively, utilize remote access tools, and develop strong written and verbal communication skills. Additionally, ongoing training in the latest support technologies and regular collaboration with team members can help overcome these challenges and ensure excellent service delivery.
What is the difference between Virtual Help Desk vs Technical Support Specialist?
| Aspect | Virtual Help Desk | Technical Support Specialist |
|---|---|---|
| Required Credentials | High school diploma or equivalent; certifications like CompTIA A+ | High school diploma; certifications like CompTIA A+ or Network+ |
| Work Environment | Remote, customer service-focused | Remote or on-site, technical troubleshooting |
| Employer & Industry Usage | IT service providers, tech companies, MSPs | IT companies, tech support firms, hardware vendors |
The Virtual Help Desk and Technical Support Specialist roles both require technical knowledge and certifications like CompTIA A+. The main difference lies in their focus: Virtual Help Desk roles emphasize customer service and remote support, while Technical Support Specialists often handle more technical troubleshooting and hardware issues. Both roles are essential in IT support environments and often overlap in skills and certifications.
What are the most commonly searched types of Help Desk jobs in Ontario?
The most popular types of Help Desk jobs in Ontario are:
CA$850/wk
Full-time, Temporary
Posted 4 days ago
Job description
ApexFocusGroup collaborates with research firms, universities, and trusted brands to gather genuine consumer insights. We help connect everyday people with flexible full-time or part-time remote market research opportunities that influence real products, services, and customer experiences.
Role Overview:We are welcoming participants from all backgrounds, including anyone looking for help desk support roles, to take part in upcoming market research studies. These may involve online discussions, product testing, or feedback sessions - typically conducted remotely online.
This is a casual, project-based opportunity available for immediate start, ideal for anyone interested in taking part in research on a full-time or part-time basis, depending on their availability and profile fit.
Requirements:- Access to a smartphone, tablet, or computer with a functional camera
- Reliable internet connection
- Ability to read instructions carefully and provide honest, detailed feedback
- An active email address to receive study invitations and participation details
- Take part only in studies that match your interests and schedule
- Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities
- No previous help desk support experience needed. Just a willingness to share your opinions
- Some studies may include early access to new products or services before launch
- Many studies offer compensation, which varies by study type and duration
- Up to $850 per week (amount varies based on the selected focus group or research assignment)
If you'd like to contribute to research that influences real-world products and decisions, or simply looking for flexible full-time or part-time roles with an immediate start, we invite you to submit your interest online today.
Important Notice – No Fees Required: Participation is always free. We never request or accept any fees for registration or study involvement. Please stay cautious and only respond to communications sent directly from us.
About AFG
Sourced by ZipRecruiter