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Help Desk Associate information
See Ontario salary details
$11.54 - $13.22
4% of jobs
$13.22 - $14.90
12% of jobs
$15.93 is the 25th percentile. Wages below this are outliers.
$14.90 - $16.59
15% of jobs
$16.59 - $18.27
12% of jobs
The median wage is $19.18 / hr.
$18.27 - $19.95
14% of jobs
$19.95 - $21.63
15% of jobs
$22.06 is the 75th percentile. Wages above this are outliers.
$21.63 - $23.32
15% of jobs
$23.32 - $25
5% of jobs
$25 - $26.68
5% of jobs
$26.68 - $28.37
2% of jobs
$28.37 - $30.05
1% of jobs
$11
$20
$30
How much do help desk associate jobs pay per hour?
What are the key skills and qualifications needed to thrive as a Help Desk Associate, and why are they important?
What are the typical daily responsibilities of a Help Desk Associate?
What does a Help Desk Associate do?
What is the difference between Help Desk Associate vs Technical Support Specialist?
| Aspect | Help Desk Associate | Technical Support Specialist |
|---|---|---|
| Credentials | High school diploma or equivalent; certifications like CompTIA A+ | Similar certifications; often more technical certifications |
| Work Environment | Help desk, call centers, on-site support | Remote or on-site technical support, troubleshooting |
| Employer & Industry | IT service providers, corporate IT departments | IT companies, software vendors, tech support firms |
| Search & Comparison Intent | Commonly compared for entry-level IT roles | More technical, troubleshooting focus |
The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.
Job description
Job Description
What is the opportunity?
A Toronto-based role on RBC's global XVA Desk, sitting within Treasury Services.
The desk manages counterparty-related risks (CVA, FVA, KVA, ColVA, CTD) across all derivative asset classes globally.
This role focuses on collateral optimization and XVA pricing in a front office trading environment. You'll manage day-to-day collateral optimization activities - executing repo, securities lending, and FX trades to minimize funding costs - while pricing and hedging XVA on live client transactions. The position recognizes that modern derivatives markets require integrated expertise: collateral efficiency directly impacts valuation adjustments, and pricing decisions inform collateral strategy.
Beyond immediate execution responsibilities, you'll partner with Quants, IT, and other functions to automate workflows and leverage emerging technologies (AI, DLT, tokenization) that will transform how the desk operates.
This suits professionals with 1-5 years in derivatives, collateral trading, or XVA-related functions who want trading floor experience while building the infrastructure for next-generation risk management.
The level of the position (Analyst/Associate) will be determined based on the candidate's experience and qualifications. Compensation for this role includes a competitive base salary, a variable bonus structure tied to performance, and a comprehensive benefits package. Specific details will be discussed during the interview process and tailored to the candidate's qualifications and the role's requirements.
What will you do?
Key role responsibilities
Execute collateral trades across cleared derivatives, non-cleared derivatives, and futures exchanges (repo, reverse repo, securities lending, spot FX, FX swaps) to deliver cheapest-to-deliver (CTD) collateral and minimize funding drag
Act as time-zone SME and primary point of contact for collateral queries
Coach operational teams on collateral workflows and tooling
Drive improvements to senior management and trading desks on collateral positions and optimization opportunities
Quote XVA on live client transactions, incorporating hedge costs, bid/offer dynamics, and collateral terms
Support Sales and Trading desks on XVA pricing questions and transaction structuring
Run daily processes: PnL flash, risk exchanges, transfer pricing, and related reporting
Integrate practical collateral constraints (ColVA, CTD selection, margin mechanics) into pricing models
Analyze how collateral agreement terms (bilateral vs. cleared, eligible sets, thresholds) affect CVA/FVA and identify opportunities to reduce pricing adjustments through improved documentation
Support client negotiations by quantifying the pricing impact of collateral terms
Strategic Initiatives & Automation:
Support development of the desk's collateral framework: visibility, mobilization, and optimization
Identify automation opportunities within collateral and XVA workflows; translate business requirements into technical specifications for Quants and IT
Explore applications of AI/ML to enhance collateral optimization, pricing accuracy, and risk analytics
Contribute to business initiatives on emerging collateral infrastructure (DLT, tokenization)
What do you need to succeed?
Required:
Undergraduate degree in a quantitative field (Finance, Mathematics, Engineering, Economics, Computer Science, etc.)
Familiarity with margin principles (variation margin, initial margin) and collateral optimization concepts
Working knowledge of derivatives fundamentals: pricing, Greeks, options theory & financing mechanics
Excellent communication skills with the ability to explain technical concepts to diverse audiences including traders, senior management/stakeholders
Manages multiple priorities effectively in a fast-paced environment while maintaining daily deliverables
Preferred:
1-5 years in Front Office Collateral Trading, Collateral Optimization, Derivatives Trading, or XVA
Familiarity with collateral optimization platforms
Understanding of XVA frameworks (CVA, FVA, MVA, KVA, ColVA) from coursework, internships, or professional experience
Knowledge of trading documentation: ISDA (CSA), GMRA, and GMSLA
Exposure to emerging collateral technologies: distributed ledger technology (DLT), tokenization, AI applications
Strong Excel skills for data analysis along with Bloomberg experience or willingness to develop proficiency quickly
Programming or scripting skills (Python, VBA, SQL) for workflow automation
Self-starter mindset: generate ideas and execute independent follow-through
What's in it for you?
Gain front office trading floor experience managing collateral and pricing derivatives risk in real time
Develop integrated expertise across collateral optimization, XVA structuring, and counterparty risk
Shape the future of the desk by designing and implementing automation and next-generation technologies based on firsthand trading experience
Work with a high-performing, collaborative team and act as subject matter expert driving change across CCP and OTC derivative relationships
Comprehensive Total Rewards: performance-based bonuses, flexible benefits, competitive compensation, and opportunities for career progression within Global Markets
#LI-KA2
Job Skills
Adaptability, Critical Thinking, Customer Service, Detail-Oriented, Financial Engineering, Financial Statement Analysis, Investments Analysis, Personal Development, Personal Initiative, TeamworkAdditional Job Details
Address:
ROYAL BANK PLAZA, 200 BAY ST:TORONTOCity:
TorontoCountry:
CanadaWork hours/week:
37.5Employment Type:
Full timePlatform:
CAPITAL MARKETSJob Type:
RegularPay Type:
SalariedPosted Date:
2026-05-25Application Deadline:
2026-06-08Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.
Pay Range
The expected pay range for this position is:
$90,000.00 - $135,000.00The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.
You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
Employment Type: FULL_TIMEAbout Royal Bank of Canada
Sourced by ZipRecruiter
Industry
Banking and credit intermediation
Company size
10,000+ Employees
Headquarters location
Toronto, Ontario, CA