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Help Desk Associate Jobs in Ontario (NOW HIRING)

As an Overnight Front Desk Associate, you will be responsible for providing a superior level of ... Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ...

As an Overnight Front Desk Associate, you will be responsible for providing a superior level of ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

New

The Front Desk Associate serves as the main point of contact at our head office, ensuring a ... This role combines reception duties with hands‑on office support, helping maintain smooth daily ...

You'll be our front desk receptionist who takes great care of everyone who arrives ... You'll also help maintain and prepare the facilities and rooms for our guests, answer phone calls ...

We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our ...

We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our ...

TMF Associate

London, ON · On-site +1

TMF Associate Employment Type: Full time, Permanent Job Reports To : Manager, TMF Operations ... Prioritize and resolve TMF help desk tickets; may include triaging activities. * Provide study ...

TMF Associate

Toronto, ON · On-site +1

TMF Associate Employment Type: Full time, Permanent Job Reports To : Manager, TMF Operations ... Prioritize and resolve TMF help desk tickets; may include triaging activities. * Provide study ...

CA$19.30/hr

Associates receive $1 for every qualified guest activated and sent to marketing desk for "welcome ... to help resolve guest issues. * Identifies and explains room features to guests (e.g., use of room ...

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Help Desk Associate information

See Ontario salary details

$11

$20

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How much do help desk associate jobs pay per hour?

As of May 28, 2026, the average hourly pay for help desk associate in Ontario is $20.05, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $22.60 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What are the typical daily responsibilities of a Help Desk Associate?

As a Help Desk Associate, your daily responsibilities will typically include responding to user inquiries via phone, email, or ticketing systems, troubleshooting hardware and software issues, and escalating complex problems to higher-level IT staff. You'll also document solutions and maintain records of issues to help track recurring problems. This role often involves working collaboratively with other IT team members and providing clear, friendly support to users of varying technical abilities. Staying organized and managing multiple tasks at once is key to success in this fast-paced environment.

What does a Help Desk Associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the most commonly searched types of Help Desk jobs in Ontario? The most popular types of Help Desk jobs in Ontario are:
What are popular job titles related to Help Desk Associate jobs in Ontario? For Help Desk Associate jobs in Ontario, the most frequently searched job titles are:
What job categories do people searching Help Desk Associate jobs in Ontario look for? The top searched job categories for Help Desk Associate jobs in Ontario are:
What cities in Ontario are hiring for Help Desk Associate jobs? Cities in Ontario with the most Help Desk Associate job openings:
XVA Desk Associate

Full-time

Posted 3 days ago


Job description

Job Description

What is the opportunity?

A Toronto-based role on RBC's global XVA Desk, sitting within Treasury Services.

The desk manages counterparty-related risks (CVA, FVA, KVA, ColVA, CTD) across all derivative asset classes globally.

This role focuses on collateral optimization and XVA pricing in a front office trading environment. You'll manage day-to-day collateral optimization activities - executing repo, securities lending, and FX trades to minimize funding costs - while pricing and hedging XVA on live client transactions. The position recognizes that modern derivatives markets require integrated expertise: collateral efficiency directly impacts valuation adjustments, and pricing decisions inform collateral strategy.

Beyond immediate execution responsibilities, you'll partner with Quants, IT, and other functions to automate workflows and leverage emerging technologies (AI, DLT, tokenization) that will transform how the desk operates.

This suits professionals with 1-5 years in derivatives, collateral trading, or XVA-related functions who want trading floor experience while building the infrastructure for next-generation risk management.

The level of the position (Analyst/Associate) will be determined based on the candidate's experience and qualifications. Compensation for this role includes a competitive base salary, a variable bonus structure tied to performance, and a comprehensive benefits package. Specific details will be discussed during the interview process and tailored to the candidate's qualifications and the role's requirements.

What will you do?

Key role responsibilities

  • Execute collateral trades across cleared derivatives, non-cleared derivatives, and futures exchanges (repo, reverse repo, securities lending, spot FX, FX swaps) to deliver cheapest-to-deliver (CTD) collateral and minimize funding drag

  • Act as time-zone SME and primary point of contact for collateral queries

  • Coach operational teams on collateral workflows and tooling

  • Drive improvements to senior management and trading desks on collateral positions and optimization opportunities

  • Quote XVA on live client transactions, incorporating hedge costs, bid/offer dynamics, and collateral terms

  • Support Sales and Trading desks on XVA pricing questions and transaction structuring

  • Run daily processes: PnL flash, risk exchanges, transfer pricing, and related reporting

  • Integrate practical collateral constraints (ColVA, CTD selection, margin mechanics) into pricing models

  • Analyze how collateral agreement terms (bilateral vs. cleared, eligible sets, thresholds) affect CVA/FVA and identify opportunities to reduce pricing adjustments through improved documentation

  • Support client negotiations by quantifying the pricing impact of collateral terms

Strategic Initiatives & Automation:

  • Support development of the desk's collateral framework: visibility, mobilization, and optimization

  • Identify automation opportunities within collateral and XVA workflows; translate business requirements into technical specifications for Quants and IT

  • Explore applications of AI/ML to enhance collateral optimization, pricing accuracy, and risk analytics

  • Contribute to business initiatives on emerging collateral infrastructure (DLT, tokenization)

What do you need to succeed?

Required:

  • Undergraduate degree in a quantitative field (Finance, Mathematics, Engineering, Economics, Computer Science, etc.)

  • Familiarity with margin principles (variation margin, initial margin) and collateral optimization concepts

  • Working knowledge of derivatives fundamentals: pricing, Greeks, options theory & financing mechanics

  • Excellent communication skills with the ability to explain technical concepts to diverse audiences including traders, senior management/stakeholders

  • Manages multiple priorities effectively in a fast-paced environment while maintaining daily deliverables

Preferred:

  • 1-5 years in Front Office Collateral Trading, Collateral Optimization, Derivatives Trading, or XVA

  • Familiarity with collateral optimization platforms

  • Understanding of XVA frameworks (CVA, FVA, MVA, KVA, ColVA) from coursework, internships, or professional experience

  • Knowledge of trading documentation: ISDA (CSA), GMRA, and GMSLA

  • Exposure to emerging collateral technologies: distributed ledger technology (DLT), tokenization, AI applications

  • Strong Excel skills for data analysis along with Bloomberg experience or willingness to develop proficiency quickly

  • Programming or scripting skills (Python, VBA, SQL) for workflow automation

  • Self-starter mindset: generate ideas and execute independent follow-through

What's in it for you?

  • Gain front office trading floor experience managing collateral and pricing derivatives risk in real time

  • Develop integrated expertise across collateral optimization, XVA structuring, and counterparty risk

  • Shape the future of the desk by designing and implementing automation and next-generation technologies based on firsthand trading experience

  • Work with a high-performing, collaborative team and act as subject matter expert driving change across CCP and OTC derivative relationships

  • Comprehensive Total Rewards: performance-based bonuses, flexible benefits, competitive compensation, and opportunities for career progression within Global Markets

#LI-KA2

Job Skills

Adaptability, Critical Thinking, Customer Service, Detail-Oriented, Financial Engineering, Financial Statement Analysis, Investments Analysis, Personal Development, Personal Initiative, Teamwork

Additional Job Details

Address:

ROYAL BANK PLAZA, 200 BAY ST:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

CAPITAL MARKETS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-05-25

Application Deadline:

2026-06-08

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.

Pay Range

The expected pay range for this position is:

$90,000.00 - $135,000.00

The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.

You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Employment Type: FULL_TIME