Job Purpose Priority Waste is seeking a reliable, customer-focused Help Desk Technician I to provide first-line technical support to our employees across our Detroit-area operations. This is an on ...
Job Purpose Priority Waste is seeking a reliable, customer-focused Help Desk Technician I to provide first-line technical support to our employees across our Detroit-area operations. This is an on ...
Description Position overview: full time The Business Help Desk Specialist III is a call center position where you are directly responsible for assisting our business customers with their issues ...
Description Position overview: full time The Business Help Desk Specialist III is a call center position where you are directly responsible for assisting our business customers with their issues ...
IT Help Desk Technician
Medical
Dental
The Entry-Level IT Help Desk Technician provides hands-on technical support across the organization ... Manage user account creation, password resets, and offboarding tasks. * Prepare and wipe equipment ...
IT Help Desk Technician
Medical
Dental
The Entry-Level IT Help Desk Technician provides hands-on technical support across the organization ... Manage user account creation, password resets, and offboarding tasks. * Prepare and wipe equipment ...
IT Help Desk Analyst
Medical
Dental
Vision
PTO
We are seeking a qualified IT help desk technician to assist our customers in resolving questions ... Help to implement and maintain ConnectWise Manage and control solutions. * Troubleshoot and resolve ...
IT Help Desk Analyst
Medical
Dental
Vision
PTO
We are seeking a qualified IT help desk technician to assist our customers in resolving questions ... Help to implement and maintain ConnectWise Manage and control solutions. * Troubleshoot and resolve ...
Front Desk Manager - Overnight
Toronto, ON · On-site
Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead ... or otherwise helping others to improve their knowledge or skills. Solicits employee feedback ...
Front Desk Manager - Overnight
Toronto, ON · On-site
Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead ... or otherwise helping others to improve their knowledge or skills. Solicits employee feedback ...
CA$850/wk
We are welcoming participants from all backgrounds, including anyone looking for help desk support roles, to take part in upcoming market research studies. These may involve online discussions ...
CA$850/wk
We are welcoming participants from all backgrounds, including anyone looking for help desk support roles, to take part in upcoming market research studies. These may involve online discussions ...
CA$850/wk
We are welcoming participants from all backgrounds, including anyone looking for help desk support roles, to take part in upcoming market research studies. These may involve online discussions ...
CA$850/wk
We are welcoming participants from all backgrounds, including anyone looking for help desk support roles, to take part in upcoming market research studies. These may involve online discussions ...
CA$850/wk
We are welcoming participants from all backgrounds, including anyone looking for help desk support roles, to take part in upcoming market research studies. These may involve online discussions ...
CA$850/wk
We are welcoming participants from all backgrounds, including anyone looking for help desk support roles, to take part in upcoming market research studies. These may involve online discussions ...
CA$850/wk
We are welcoming participants from all backgrounds, including anyone looking for help desk support roles, to take part in upcoming market research studies. These may involve online discussions ...
CA$850/wk
We are welcoming participants from all backgrounds, including anyone looking for help desk support roles, to take part in upcoming market research studies. These may involve online discussions ...
CA$850/wk
We are welcoming participants from all backgrounds, including anyone looking for help desk support roles, to take part in upcoming market research studies. These may involve online discussions ...
CA$850/wk
We are welcoming participants from all backgrounds, including anyone looking for help desk support roles, to take part in upcoming market research studies. These may involve online discussions ...
CA$850/wk
We are welcoming participants from all backgrounds, including anyone looking for help desk support roles, to take part in upcoming market research studies. These may involve online discussions ...
CA$850/wk
We are welcoming participants from all backgrounds, including anyone looking for help desk support roles, to take part in upcoming market research studies. These may involve online discussions ...
CA$850/wk
We are welcoming participants from all backgrounds, including anyone looking for help desk support roles, to take part in upcoming market research studies. These may involve online discussions ...
CA$850/wk
We are welcoming participants from all backgrounds, including anyone looking for help desk support roles, to take part in upcoming market research studies. These may involve online discussions ...
CA$850/wk
We are welcoming participants from all backgrounds, including anyone looking for help desk support roles, to take part in upcoming market research studies. These may involve online discussions ...
CA$850/wk
We are welcoming participants from all backgrounds, including anyone looking for help desk support roles, to take part in upcoming market research studies. These may involve online discussions ...
CA$850/wk
We are welcoming participants from all backgrounds, including anyone looking for help desk support roles, to take part in upcoming market research studies. These may involve online discussions ...
CA$850/wk
We are welcoming participants from all backgrounds, including anyone looking for help desk support roles, to take part in upcoming market research studies. These may involve online discussions ...
CA$850/wk
We are welcoming participants from all backgrounds, including anyone looking for help desk support roles, to take part in upcoming market research studies. These may involve online discussions ...
CA$850/wk
We are welcoming participants from all backgrounds, including anyone looking for help desk support roles, to take part in upcoming market research studies. These may involve online discussions ...
CA$850/wk
We are welcoming participants from all backgrounds, including anyone looking for help desk support roles, to take part in upcoming market research studies. These may involve online discussions ...
CA$850/wk
We are welcoming participants from all backgrounds, including anyone looking for help desk support roles, to take part in upcoming market research studies. These may involve online discussions ...
CA$850/wk
We are welcoming participants from all backgrounds, including anyone looking for help desk support roles, to take part in upcoming market research studies. These may involve online discussions ...
CA$850/wk
We are welcoming participants from all backgrounds, including anyone looking for help desk support roles, to take part in upcoming market research studies. These may involve online discussions ...
CA$850/wk
We are welcoming participants from all backgrounds, including anyone looking for help desk support roles, to take part in upcoming market research studies. These may involve online discussions ...
CA$850/wk
We are welcoming participants from all backgrounds, including anyone looking for help desk support roles, to take part in upcoming market research studies. These may involve online discussions ...
CA$850/wk
We are welcoming participants from all backgrounds, including anyone looking for help desk support roles, to take part in upcoming market research studies. These may involve online discussions ...
CA$850/wk
We are welcoming participants from all backgrounds, including anyone looking for help desk support roles, to take part in upcoming market research studies. These may involve online discussions ...
CA$850/wk
We are welcoming participants from all backgrounds, including anyone looking for help desk support roles, to take part in upcoming market research studies. These may involve online discussions ...
CA$850/wk
We are welcoming participants from all backgrounds, including anyone looking for help desk support roles, to take part in upcoming market research studies. These may involve online discussions ...
Help Desk Manager information
See Ontario salary details
$37.5K - $45K
6% of jobs
$45K - $52.5K
7% of jobs
$52.5K - $60K
9% of jobs
$61.3K is the 25th percentile. Wages below this are outliers.
$60K - $67.5K
15% of jobs
The median wage is $73.9K / yr.
$67.5K - $75K
15% of jobs
$75K - $82.5K
13% of jobs
$82.5K - $90K
10% of jobs
$90.3K is the 75th percentile. Wages above this are outliers.
$90K - $97.5K
12% of jobs
$97.5K - $105K
7% of jobs
$105K - $112.5K
4% of jobs
$112.5K - $120K
2% of jobs
$37.5K
$78.2K
$120K
How much do help desk manager jobs pay per year?
As of Aug 18, 2026, the average yearly pay for help desk manager in Ontario is $78,164.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,000.00 and $93,500.00 per year, depending on experience, location, and employer.
What does a help desk manager do?
A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.
What does a help desk manager do?
A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.
What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?
To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?
A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.
What is the difference between Help Desk Manager vs Help Desk Technician?
| Aspect | Help Desk Manager | Help Desk Technician |
|---|---|---|
| Certifications | ITIL, HDI-Support Center Analyst, CompTIA A+ | CompTIA A+, HDI Support Center Analyst |
| Work Environment | Supervises support teams, manages workflows, oversees customer service | Provides technical support, troubleshoots hardware/software issues |
| Employer & Industry Usage | IT departments, tech companies, large organizations | Help desks, IT support centers, small to medium businesses |
The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.
More about Help Desk Manager jobs
What are the most commonly searched types of Help Desk jobs in Ontario?
The most popular types of Help Desk jobs in Ontario are:
What are popular job titles related to Help Desk Manager jobs in Ontario?
For Help Desk Manager jobs in Ontario, the most frequently searched job titles are:
What job categories do people searching Help Desk Manager jobs in Ontario look for?
The top searched job categories for Help Desk Manager jobs in Ontario are:
What cities in Ontario are hiring for Help Desk Manager jobs?
Cities in Ontario with the most Help Desk Manager job openings:
Full-time
Re-posted yesterday
Job description
Company Summary
Priority, headquartered in Clinton Township, MI, is a pioneering technology company transforming the logistics industry with our innovative solutions & commitment to exceptional customer service. We are seeking Team Players who excel in a collaborative environment, embrace change, & understand the impact their quality of work has on others.Our company has experienced rapid growth since its founding in 2018. This growth has allowed us to continually expand our workforce. Priority operates out of several facilities across 3 states. Priority maintains a diversified business model providing service to both municipal solid-waste, construction & demolition customers. Our biggest priority is providing outstanding customer service & revolutionizing the industry through the use of the latest technology.
Job Purpose
Priority Waste is seeking a reliable, customer-focused Help Desk Technician I to provide first-line technical support to our employees across our Detroit-area operations. This is an on-site, entry-level role ideal for someone who enjoys solving everyday technology problems, communicating clearly, and delivering great service. You'll work alongside our senior IT staff in a Microsoft 365 / Windows environment and grow your skills supporting a busy, multi-site workforce.
Duties and Responsibilities
- Serve as the first point of contact for support requests via the ticketing system, email, and phone.
- Triage, diagnose, and resolve common hardware, software, and connectivity issues.
- Image, configure, and deploy desktops, laptops, and peripherals.
- Perform user-account tasks under guidance - password resets, account setup/removal, group membership (Microsoft 365 / Entra ID and Active Directory).
- Assist with new-hire onboarding and offboarding setup.
- Document all requests, steps, and resolutions thoroughly in the ticketing system.
- Escalate issues beyond Tier 1 scope to senior technical staff.
- Provide clear, patient guidance and basic training to non-technical users.
The successful candidate profile includes
- High school diploma or equivalent; associate degree or IT certification a plus.
- 0-2 years in a help desk, customer service, or technical support role - or equivalent hands-on experience.
- Working familiarity with Windows 10/11 and Microsoft 365 (Outlook, Teams, OneDrive).
- Basic understanding of networking concepts (IP, DNS, Wi-Fi, VPN).
- Strong problem-solving and communication skills, with patience and a customer-service mindset.
- Ability to work independently and as part of a team, and to follow tickets through to resolution.
- Able to lift and move equipment up to ~50 lbs and perform desk-side support. Valid driver's license required [if travel between sites is expected].
Preferred Qualifications
- Certifications such as CompTIA A+, Network+, or Google IT Support.
- Exposure to ticketing systems and remote support / RMM tools (e.g., NinjaOne).
- Familiarity with Active Directory / Entra ID user administration.
- Experience supporting a multi-site or field-based workforce.
At Priority Waste, there are fundamental qualities that we look for in all our employees
- People who excel in a collaborative environment (team players)
- A willingness to do whatever the situation calls for
- An excitement to be part of a growing organization
- A genuine understanding that the quality of your work has a direct impact on the company's success