Mississauga, ON · On-site
CA$45K - CA$50K/yr
Duties and Responsibilities Responsibilities include but are not limited to: 1. Manage the Help Desk as the primary point of contact for all IT support inquiries, providing initial troubleshooting ...
New
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Mississauga, ON · On-site
CA$45K - CA$50K/yr
Duties and Responsibilities Responsibilities include but are not limited to: 1. Manage the Help Desk as the primary point of contact for all IT support inquiries, providing initial troubleshooting ...
New
$45K - $50K/yr
Duties and Responsibilities Responsibilities include but are not limited to: 1. Manage the Help Desk as the primary point of contact for all IT support inquiries, providing initial troubleshooting ...
New
$45K - $50K/yr
Duties and Responsibilities Responsibilities include but are not limited to: 1. Manage the Help Desk as the primary point of contact for all IT support inquiries, providing initial troubleshooting ...
New
Ottawa, ON · Hybrid
$90K - $110K/yr
Share ownership of IT helpdesk operations and hardware provisioning, ensuring timely support ticket resolution and seamless onboarding/offboarding experiences. * Lead organizational AI enablement and ...
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Ottawa, ON · Hybrid
$90K - $110K/yr
Share ownership of IT helpdesk operations and hardware provisioning, ensuring timely support ticket resolution and seamless onboarding/offboarding experiences. * Lead organizational AI enablement and ...
Toronto, ON · On-site
$70K - $80K/yr
Direct the IT Helpdesk to ensure timely and effective support for all employees. Security & Compliance * Maintain robust cybersecurity policies to protect sensitive company data and broadcasting ...
Toronto, ON · On-site
$70K - $80K/yr
Direct the IT Helpdesk to ensure timely and effective support for all employees. Security & Compliance * Maintain robust cybersecurity policies to protect sensitive company data and broadcasting ...
Nepean, ON · On-site
CA$55K - CA$65K/yr
A minimum of one to two (1-2) years of experience in an IT helpdesk or technical support role. * Experience supporting Microsoft 365 and end-user technologies. * Familiarity with business systems (e ...
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Nepean, ON · On-site
CA$55K - CA$65K/yr
A minimum of one to two (1-2) years of experience in an IT helpdesk or technical support role. * Experience supporting Microsoft 365 and end-user technologies. * Familiarity with business systems (e ...
A minimum of one to two (1-2) years of experience in an IT helpdesk or technical support role. * Experience supporting Microsoft 365 and end-user technologies. * Familiarity with business systems (e ...
A minimum of one to two (1-2) years of experience in an IT helpdesk or technical support role. * Experience supporting Microsoft 365 and end-user technologies. * Familiarity with business systems (e ...
The Entry-Level IT Help Desk Technician provides hands-on technical support across the organization, ensuring employees have reliable, well-maintained equipment and smooth onboarding/offboarding ...
The Entry-Level IT Help Desk Technician provides hands-on technical support across the organization, ensuring employees have reliable, well-maintained equipment and smooth onboarding/offboarding ...
You'll work alongside our senior IT staff in a Microsoft 365 / Windows environment and grow your ... High school diploma or equivalent; associate degree or IT certification a plus. * 0-2 years in a ...
You'll work alongside our senior IT staff in a Microsoft 365 / Windows environment and grow your ... High school diploma or equivalent; associate degree or IT certification a plus. * 0-2 years in a ...
London, ON · On-site
CA$45K - CA$50K/yr
... IT helpdesk/support experience in a multi-site environment * Strong problem-solving skills and ... We are committed to creating opportunities for our associates to learn, advance their careers, and ...
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London, ON · On-site
CA$45K - CA$50K/yr
... IT helpdesk/support experience in a multi-site environment * Strong problem-solving skills and ... We are committed to creating opportunities for our associates to learn, advance their careers, and ...
CA$45K - CA$50K/yr
... IT helpdesk/support experience in a multi-site environment * Strong problem-solving skills and ... We are committed to creating opportunities for our associates to learn, advance their careers, and ...
CA$45K - CA$50K/yr
... IT helpdesk/support experience in a multi-site environment * Strong problem-solving skills and ... We are committed to creating opportunities for our associates to learn, advance their careers, and ...
CA$45K - CA$50K/yr
... IT helpdesk/support experience in a multi-site environment * Strong problem-solving skills and ... We are committed to creating opportunities for our associates to learn, advance their careers, and ...
CA$45K - CA$50K/yr
... IT helpdesk/support experience in a multi-site environment * Strong problem-solving skills and ... We are committed to creating opportunities for our associates to learn, advance their careers, and ...
We are seeking a qualified IT help desk technician to assist our customers in resolving questions and problems concerning computer systems, hardware, networking, and software. The technician will ...
We are seeking a qualified IT help desk technician to assist our customers in resolving questions and problems concerning computer systems, hardware, networking, and software. The technician will ...
Ottawa, ON · On-site
CA$90K - CA$110K/yr
The role shares ownership of helpdesk operations with the broader IT team, supports our organizational AI enablement and deployment efforts, and brings a security-conscious approach to everything ...
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Ottawa, ON · On-site
CA$90K - CA$110K/yr
The role shares ownership of helpdesk operations with the broader IT team, supports our organizational AI enablement and deployment efforts, and brings a security-conscious approach to everything ...
Toronto, ON · Hybrid
CA$65K - CA$85K/yr
... 're looking for an IT Service Coordinator to join a growing managed IT and cybersecurity ... Help leadership identify opportunities to improve service quality and efficiency Documentation ...
Toronto, ON · Hybrid
CA$65K - CA$85K/yr
... 're looking for an IT Service Coordinator to join a growing managed IT and cybersecurity ... Help leadership identify opportunities to improve service quality and efficiency Documentation ...
Toronto, ON · On-site
... 're looking for an IT Service Coordinator to join a growing managed IT and cybersecurity ... helping ensure SLAs and client expectations are met. The role also supports managed building ...
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Toronto, ON · On-site
... 're looking for an IT Service Coordinator to join a growing managed IT and cybersecurity ... helping ensure SLAs and client expectations are met. The role also supports managed building ...
CA$65K - CA$85K/yr
Improve how teams work, reduce manual effort, and help employees get more value from their ... At STACK IT Recruitment, we connect top technical talent with standout opportunities across Canada.
CA$65K - CA$85K/yr
Improve how teams work, reduce manual effort, and help employees get more value from their ... At STACK IT Recruitment, we connect top technical talent with standout opportunities across Canada.
Working remotely, the IT Help Desk Technician l is responsible for providing technical assistance and support to CompuVision clients related to computer systems, hardware, or software. They are also ...
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Working remotely, the IT Help Desk Technician l is responsible for providing technical assistance and support to CompuVision clients related to computer systems, hardware, or software. They are also ...
Description The IT Help Desk Technician - Level 2 is primarily responsible for providing mid level technical assistance and support to CompuVision clients. Specializing in supporting our client ...
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Description The IT Help Desk Technician - Level 2 is primarily responsible for providing mid level technical assistance and support to CompuVision clients. Specializing in supporting our client ...
Help to maintain current security standards and assist in the ongoing development of our security infrastructure * Work with IT Lead on network engineering to support best practices for the network ...
Help to maintain current security standards and assist in the ongoing development of our security infrastructure * Work with IT Lead on network engineering to support best practices for the network ...
Reporting to the Director of IT, the IT Specialist will provide technical support to employees while helping maintain and improve the organization's technology infrastructure, systems, and security.
Reporting to the Director of IT, the IT Specialist will provide technical support to employees while helping maintain and improve the organization's technology infrastructure, systems, and security.
| Aspect | It Helpdesk Associate | IT Support Technician |
|---|---|---|
| Certifications | CompTIA A+, Network+ | CompTIA A+, Network+ |
| Work Environment | Helpdesk, call center, on-site support | On-site, remote, or field support |
| Responsibilities | Responding to user issues, troubleshooting basic hardware/software | Diagnosing and resolving hardware/software problems, more technical tasks |
| Industry Usage | Common in corporate and SMBs | Common in corporate, enterprise, and technical support roles |
The main difference between an It Helpdesk Associate and an IT Support Technician lies in the scope of responsibilities. Helpdesk associates typically handle initial user support and basic troubleshooting, while IT support technicians perform more advanced technical tasks and diagnostics. Both roles often require similar certifications and work in similar environments, but technicians usually have a broader technical skill set.
The most popular types of It Helpdesk jobs in Ontario are:
For It Helpdesk Associate jobs in Ontario, the most frequently searched job titles are:
The top searched job categories for It Helpdesk Associate jobs in Ontario are:
Cities in Ontario with the most It Helpdesk Associate job openings:
CA$45K - CA$50K/yr
Full-time
Posted yesterday
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Duties and Responsibilities
Responsibilities include but are not limited to:
1. Manage the Help Desk as the primary point of contact for all IT support inquiries, providing
initial troubleshooting and assistance.
2. Provide support for hardware, peripherals, and network access.
3. Assist users with office productivity applications and other assigned software, offering
guidance and troubleshooting as needed.
4. Research various problems to provide appropriate responses to end users, be able to do basic
troubleshooting and assist users through simple procedures.
5. Monitor voice mail, e-mail, messages, and related information for support inquiries.
Coordinate and maintain a log of request activities of the Help Desk, be able to prioritize
service requests according to importance, i.e., emergency, immediate, high priority,
moderate, general or suggestion.
6. Administer computer accounts, manage user access, and handle password-related issues to
maintain security and functionality.
7. Manage the inventory of IT assets, including hardware, software, and licenses, and handle
requisitions, purchase orders, and asset tagging.
8. Generate requisitions, purchase orders, receiving, and asset tags, forwarding all appropriate
information to the accounts payable office.
9. Provide on-site IT support during clinical trials, collaborate with other departments to ensure
IT infrastructure supports LAB and clinical activities, and serve as a backup for related IT
services.
10. Develop, document, and maintain Standard Operating Procedures (SOPs) and IT processes,
ensuring consistency and regulatory compliance.
11. Manage and support Office 365 environments, including email, collaboration tools, and user
accounts, ensuring secure and efficient communication within the organization.
12. Administer Microsoft Intune for device management, ensuring all endpoints are secure and
compliant with organizational policies.
13. Manage SharePoint sites, including permissions, site creation, and content management,
ensuring that research teams have secure and efficient access to necessary resources.
14. Other duties as required.
