We are hiring full time Junior IT Helpdesk Technician for our Mississauga office ! In this role, you will be responsible in providing first-line technical support and assistance to end-users ...
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We are hiring full time Junior IT Helpdesk Technician for our Mississauga office ! In this role, you will be responsible in providing first-line technical support and assistance to end-users ...
IT Operations Specialist
Toronto, ON · On-site +1
We are seeking an experienced IT Operations Specialist to help support our team members with IT-related tasks and help ensure the Security of our organization. The IT Team is 100% distributed and ...
New
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IT Operations Specialist
Toronto, ON · On-site +1
We are seeking an experienced IT Operations Specialist to help support our team members with IT-related tasks and help ensure the Security of our organization. The IT Team is 100% distributed and ...
New
The Entry-Level IT Help Desk Technician provides hands-on technical support across the organization, ensuring employees have reliable, well-maintained equipment and smooth onboarding/offboarding ...
The Entry-Level IT Help Desk Technician provides hands-on technical support across the organization, ensuring employees have reliable, well-maintained equipment and smooth onboarding/offboarding ...
Working remotely, the IT Help Desk Technician l is responsible for providing technical assistance and support to CompuVision clients related to computer systems, hardware, or software. They are also ...
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Working remotely, the IT Help Desk Technician l is responsible for providing technical assistance and support to CompuVision clients related to computer systems, hardware, or software. They are also ...
Description The IT Help Desk Technician - Level 2 is primarily responsible for providing mid level technical assistance and support to CompuVision clients. Specializing in supporting our client ...
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Description The IT Help Desk Technician - Level 2 is primarily responsible for providing mid level technical assistance and support to CompuVision clients. Specializing in supporting our client ...
Help monitor, follow up on, and track management action plans and remediation activities for ... Experience: 1-2 years of experience in IT audit, external audit, SOX compliance, or a related risk ...
Help monitor, follow up on, and track management action plans and remediation activities for ... Experience: 1-2 years of experience in IT audit, external audit, SOX compliance, or a related risk ...
I.T. Technician
CA$20/hr
Joining our Canada's Wonderland team means you'll provide associates and guests with exceptional ... Address IT helpdesk issues on-site and over the phone * Resolve in house and 3rd party software and ...
I.T. Technician
CA$20/hr
Joining our Canada's Wonderland team means you'll provide associates and guests with exceptional ... Address IT helpdesk issues on-site and over the phone * Resolve in house and 3rd party software and ...
We are looking for a motivated IT Systems Administrator Intern to assist in managing and ... Help maintain and support our users, systems, and infrastructure across Tenstorrent. * Assist with ...
We are looking for a motivated IT Systems Administrator Intern to assist in managing and ... Help maintain and support our users, systems, and infrastructure across Tenstorrent. * Assist with ...
We help Klicksters stay connected, productive, secure, and ready to do their best work--wherever ... The Service Manager leads our day-to-day IT help desk and directly manages our Fixanators -- the ...
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We help Klicksters stay connected, productive, secure, and ready to do their best work--wherever ... The Service Manager leads our day-to-day IT help desk and directly manages our Fixanators -- the ...
Specialist, IT Operations
CA$92K - CA$112K/yr
As Specialist, IT Operations, your experience in IT operations, infrastructure, monitoring, and ... You possess a strong understanding of operational support practices and help ensure that procedures ...
Specialist, IT Operations
CA$92K - CA$112K/yr
As Specialist, IT Operations, your experience in IT operations, infrastructure, monitoring, and ... You possess a strong understanding of operational support practices and help ensure that procedures ...
Certified Associate in Project Management (CAPM) or similar certification will be an asset A Day in ... Prior experience in IT service delivery an asset * Adaptability to effectively deal with ...
Certified Associate in Project Management (CAPM) or similar certification will be an asset A Day in ... Prior experience in IT service delivery an asset * Adaptability to effectively deal with ...
We work with every one of our clients to help supercharge their business, transforming their IT ... Azure Administrator Associate (AZ-104), * Microsoft 365 Certified: Endpoint Administrator Associate ...
We work with every one of our clients to help supercharge their business, transforming their IT ... Azure Administrator Associate (AZ-104), * Microsoft 365 Certified: Endpoint Administrator Associate ...
IT Support, Technician
Burlington, ON · Remote
You help keep IT equipment up and running, particularly through server administration. Primary role is situated in an IT call centre environment, guided by Experts, Coaches, IT Management and ...
IT Support, Technician
Burlington, ON · Remote
You help keep IT equipment up and running, particularly through server administration. Primary role is situated in an IT call centre environment, guided by Experts, Coaches, IT Management and ...
IT Support, Technician
Mississauga, ON · Remote
You help keep IT equipment up and running, particularly through server administration. Primary role is situated in an IT call centre environment, guided by Experts, Coaches, IT Management and ...
IT Support, Technician
Mississauga, ON · Remote
You help keep IT equipment up and running, particularly through server administration. Primary role is situated in an IT call centre environment, guided by Experts, Coaches, IT Management and ...
Information Technology Audit Manager
CA$84K - CA$134K/yr
Leverage various technical Information Technology controls (e.g. databases, operating systems, data warehouses, and reporting tools) in order to help our clients achieve optimal operational ...
Information Technology Audit Manager
CA$84K - CA$134K/yr
Leverage various technical Information Technology controls (e.g. databases, operating systems, data warehouses, and reporting tools) in order to help our clients achieve optimal operational ...
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Contractor -IT Field Technician
Brampton, ON · On-site
CA$30 - CA$40/hr
Associate of Applied Science (or similar) degree in a core branch or major focus area of ... Help Desk, or Data Management & Analytics. * 2-3 years of hands-on experience in IT Support or ...
New
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Contractor -IT Field Technician
Brampton, ON · On-site
CA$30 - CA$40/hr
Associate of Applied Science (or similar) degree in a core branch or major focus area of ... Help Desk, or Data Management & Analytics. * 2-3 years of hands-on experience in IT Support or ...
New
Global IT Coordinator
Toronto, ON · Hybrid
CA$67K - CA$76K/yr
The Global IT Coordinator serves as a trusted partner to the CIO and Global IT Leadership Team ... Act as a trusted partner to the CIO, helping manage priorities, schedules, communications, and ...
Global IT Coordinator
Toronto, ON · Hybrid
CA$67K - CA$76K/yr
The Global IT Coordinator serves as a trusted partner to the CIO and Global IT Leadership Team ... Act as a trusted partner to the CIO, helping manage priorities, schedules, communications, and ...
IT Systems Engineer
Toronto, ON · On-site
Lyft is looking for an IT Systems Engineer to lead the technical side of integrating newly acquired ... RRSP plan with company match to help save for your future * In addition to provincial observed ...
IT Systems Engineer
Toronto, ON · On-site
Lyft is looking for an IT Systems Engineer to lead the technical side of integrating newly acquired ... RRSP plan with company match to help save for your future * In addition to provincial observed ...
IT Director, North America
Toronto, ON · On-site
WHAT YOU'LL DO Hands-On IT Operations * Provide direct technical support to NA users - resolving helpdesk tickets, troubleshooting hardware and software issues, and maintaining a high standard of ...
IT Director, North America
Toronto, ON · On-site
WHAT YOU'LL DO Hands-On IT Operations * Provide direct technical support to NA users - resolving helpdesk tickets, troubleshooting hardware and software issues, and maintaining a high standard of ...
IT Director, North America
Toronto, ON · On-site
WHAT YOU'LL DO Hands-On IT Operations * Provide direct technical support to NA users - resolving helpdesk tickets, troubleshooting hardware and software issues, and maintaining a high standard of ...
IT Director, North America
Toronto, ON · On-site
WHAT YOU'LL DO Hands-On IT Operations * Provide direct technical support to NA users - resolving helpdesk tickets, troubleshooting hardware and software issues, and maintaining a high standard of ...
It Helpdesk Associate information
What challenges does an IT Helpdesk Associate face when supporting end-users, and how can they manage them?
IT Helpdesk Associates often encounter challenges such as handling high volumes of support requests, addressing users with varying levels of technical proficiency, and troubleshooting a wide range of hardware and software issues under time constraints. Effectively managing these challenges requires strong communication skills, patience, and the ability to prioritize tasks based on urgency. Building a solid knowledge base, documenting solutions, and collaborating closely with other IT team members can also help streamline support and improve resolution times.
What is an IT Helpdesk Associate?
IT Helpdesk Associates are professionals who provide technical support and assistance to users experiencing hardware, software, or network issues. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical concerns either remotely or in person. Their responsibilities often include installing and configuring computer systems, diagnosing faults, and guiding users through step-by-step solutions. IT Helpdesk Associates play a crucial role in maintaining the smooth operation of an organization's IT infrastructure and ensuring user satisfaction.
What skills and qualifications are needed to be an IT Helpdesk Associate?
To thrive as an IT Helpdesk Associate, you need strong troubleshooting skills, foundational IT knowledge, and often a relevant degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills and qualities are crucial for quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.
What is the difference between It Helpdesk Associate vs IT Support Technician?
| Aspect | It Helpdesk Associate | IT Support Technician |
|---|---|---|
| Certifications | CompTIA A+, Network+ | CompTIA A+, Network+ |
| Work Environment | Helpdesk, call center, on-site support | On-site, remote, or field support |
| Responsibilities | Responding to user issues, troubleshooting basic hardware/software | Diagnosing and resolving hardware/software problems, more technical tasks |
| Industry Usage | Common in corporate and SMBs | Common in corporate, enterprise, and technical support roles |
The main difference between an It Helpdesk Associate and an IT Support Technician lies in the scope of responsibilities. Helpdesk associates typically handle initial user support and basic troubleshooting, while IT support technicians perform more advanced technical tasks and diagnostics. Both roles often require similar certifications and work in similar environments, but technicians usually have a broader technical skill set.
What cities near Georgetown, ON are hiring for It Helpdesk Associate jobs?
Cities near Georgetown, ON with the most It Helpdesk Associate job openings:
Full-time
Re-posted 22 days ago
Job description
Company Description
Additional Information
Your happiness and well-being are top priorities at Spectrum! We offer competitive wages, paid sick days, RRSP matching and more!
We are hiring full time Junior IT Helpdesk Technician for our Mississauga office! In this role, you will be responsible in providing first-line technical support and assistance to end-users regarding hardware, software, or network related issues.
This position requires a shift rotation with shifts starting at 7:00 am, 4:00 pm, 12:00 am and 9:00 am. Shift rotation will include overnight and weekend work. This role is fully in office.
At Spectrum Health Care, our mission is re-imagining home care for clients and families to provide products and services they need, whenever care is required, delivered by the most qualified and compassionate staff.
Our people are the cornerstone of our business. By joining Spectrum Health Care you will be part of one of Canada’s Best Managed companies and a committed member of a team of highly skilled healthcare professionals.
Job Description- Answer incoming helpdesk calls, emails, and support tickets in a timely manner
- Monitor IT Helpdesk mailbox, review and convert requests to tickets, and assign to appropriate team members
- Provide Level 1 phone, email, remote and on-site support to Spectrum employees and affiliates as required on a variety of desktop hardware and software, telecom and network issues.
- Install and configure software application and systems ensuring they meet company needs
- Enable support for system access, including creating and managing user accounts, operations and software licensing.
- Provide support for mobile devices including configuration and management.
- Document and tracks issues, status and resolution using incident management tools.
- Conduct ticket reviews, statistic reports and execute special projects as required.
- Provide excellent customer service and maintain a positive relationship with end-users
- University degree in IT or equivalent work experience, with minimum 1 year in technical support
- Proficiency in MS Office365, mobile device management, and industry-standard business software applications
- Understanding of LAN/WAN networking, Windows OS, Active Directory, and information security best practices
- Experience with hardware and software configuration, troubleshooting, and deployment
- Knowledge of mobile OS, devices, and printer support
- Professional phone etiquette and rapport with users of varying technical expertise
Additional Information
This position is a current vacancy
Spectrum Health Care is thrilled to be named one of Canada’s Best Managed Companies. This award recognizes top companies across Canada for overall performance, sustained growth, strategy, capabilities and innovation, culture and commitment, and leadership. Click here to learn more about this esteemed honour.
We thank all applicants, however, only those individuals selected for interviews will be contacted.
In accordance with the Accessibility for Ontarians with Disabilities Act 2005, upon request, support will be provided for accommodations throughout the recruitment process.
If you require accommodation because of disability through the recruitment process, please contact Human Resources at (corphr@spectrumhealthcare.com) for assistance.
Spectrum Health Care is committed to fostering, cultivating and building a culture of diversity, equity and inclusion within our organization. We strive to attract, engage and develop a workforce that reflects the diverse communities that we serve and we know a diverse workforce is key to the growth and success of our organization.