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It Helpdesk Associate Jobs in Georgetown, ON (NOW HIRING)

The Opportunity: We're looking to fill an opening for Senior IT Internal Auditor to join our ... You seek out diverse perspectives, share your knowledge and work together to help colleagues ...

Join our Global Technology & Cyber Security PMO team as an IT Project Manager . In this role, you ... provider, helping people make their decisions easier and lives better. To learn more about us ...

Lyft is looking for an IT Systems Engineer to lead the technical side of integrating newly acquired ... RRSP plan with company match to help save for your future * In addition to provincial observed ...

As one of Canada's leading alternative consumer lenders, we're passionate about helping everyday ... We're looking for an IT Service Delivery Analyst to join our growing team. In this role, you'll be ...

IT Service Delivery Analyst

Mississauga, ON · On-site

CA$82K - CA$88K/yr

As one of Canada's leading alternative consumer lenders, we're passionate about helping everyday ... We're looking for an IT Service Delivery Analyst  to join our growing team. In this role, you'll ...

IT Project Manager

Toronto, ON · On-site

CA$83K - CA$149K/yr

... IT Project Manager Are you passionate about using your expertise to lead full project management ... As an important member of the PMO, you would help craft our team culture, setting the standards for ...

At Magna, you can expect an engaging and dynamic environment where you can help to develop industry ... The Regional IT Manager - North America serves as the primary liaison between Global IT, the Group ...

Using your problem-solving skills and ability to connect with people, you will help users overcome ... Life. Balance. At Third Octet, we aim to empower businesses with innovative IT solutions while ...

As a Senior IT Risk Officer at Munich Re, you will work at the intersection of technology, audit ... By driving clarity, consistency, ownership and practical remediation, you will help the business ...

Showing results 21-40

It Helpdesk Associate information

What is an IT Helpdesk Associate?

IT Helpdesk Associates are professionals who provide technical support and assistance to users experiencing hardware, software, or network issues. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical concerns either remotely or in person. Their responsibilities often include installing and configuring computer systems, diagnosing faults, and guiding users through step-by-step solutions. IT Helpdesk Associates play a crucial role in maintaining the smooth operation of an organization's IT infrastructure and ensuring user satisfaction.

What skills and qualifications are needed to be an IT Helpdesk Associate?

To thrive as an IT Helpdesk Associate, you need strong troubleshooting skills, foundational IT knowledge, and often a relevant degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills and qualities are crucial for quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What challenges does an IT Helpdesk Associate face when supporting end-users, and how can they manage them?

IT Helpdesk Associates often encounter challenges such as handling high volumes of support requests, addressing users with varying levels of technical proficiency, and troubleshooting a wide range of hardware and software issues under time constraints. Effectively managing these challenges requires strong communication skills, patience, and the ability to prioritize tasks based on urgency. Building a solid knowledge base, documenting solutions, and collaborating closely with other IT team members can also help streamline support and improve resolution times.

What is the difference between It Helpdesk Associate vs IT Support Technician?

AspectIt Helpdesk AssociateIT Support Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelpdesk, call center, on-site supportOn-site, remote, or field support
ResponsibilitiesResponding to user issues, troubleshooting basic hardware/softwareDiagnosing and resolving hardware/software problems, more technical tasks
Industry UsageCommon in corporate and SMBsCommon in corporate, enterprise, and technical support roles

The main difference between an It Helpdesk Associate and an IT Support Technician lies in the scope of responsibilities. Helpdesk associates typically handle initial user support and basic troubleshooting, while IT support technicians perform more advanced technical tasks and diagnostics. Both roles often require similar certifications and work in similar environments, but technicians usually have a broader technical skill set.

What cities near Georgetown, ON are hiring for It Helpdesk Associate jobs?

Cities near Georgetown, ON with the most It Helpdesk Associate job openings:

Infographic showing various It Helpdesk Associate job openings in Georgetown, ON as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Full-time

Medical, Dental, Retirement, PTO

Posted 5 days ago


Job description

Aviso:

At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic 'oneaviso' culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at www.aviso.ca.

The Opportunity:

We're looking to fill an opening for Senior IT Internal Auditor to join our Internal Audit team.

Reporting to the Manager, Technology Internal Audit the Senior IT Internal Auditor is responsible for facilitating a systematic and ongoing internal evaluation of risk management, internal controls, and governance processes with a focus on technology risks.

As part of Aviso's Internal Audit team, responsibilities include the planning and execution of the approved internal audit plan and other related projects, delivering the results, and providing recommendations for improvements to enhance the effectiveness of internal controls and the control environment.

This is a new position, and the Senior IT Internal Auditor will contribute to the continuing development of Aviso's Internal Audit Practices and the Quality Assurance Improvement Program.

As oneaviso: 

  • We Care - You do the right thing for clients, partners and colleagues. You build trusted relationships, champion service excellence, and contribute to a culture where people feel valued and supported
  • We Dare -You challenge the status quo with bold ideas and fresh perspectives. You embrace change, seek opportunities to innovate and are comfortable exploring new ways of working
  • We Share - You collaborate openly and build meaningful relationships. You seek out diverse perspectives, share your knowledge and work together to help colleagues, clients and partners succeed
  • We Deliver - You take ownership of your work, honour your commitments and focus on delivering meaningful results. You hold yourself accountable and continuously look for ways to improve

What your day looks like:

  • Lead and conduct audit engagements and follow-up reviews as determined by the internal audit plan. These may include system control reviews of business applications and IT infrastructure, IT security practices, technology and data governance, for both on premises and in the cloud
  • Deliver high quality work that is on time and in compliance with leading practices and IIA quality standards
  • Plan, perform, evaluate, summarize, and communicate activities in a professional, competent, independent, and objective manner
  • Communicate with management to discuss audit findings and agree upon a course of action and / or solutions to mitigate the risks
  • Liaise with contracted third-party auditors to facilitate effective and efficient completion of the internal audit plan
  • Become a trusted business partner to key stakeholders
  • Provide guidance to team members, where applicable
  • Propose new work approaches and methods to optimize performance in areas such as data analytics, data visualization and reporting

Requirements

Your experience and skills:

  • Related Bachelors or Post Graduate Degree is required
  • Relevant certification is required (CISA, CISSP, CIA, or other applicable professional certifications)
  • 5+ years of IT internal audit experience, preferably within the financial services industry (credit union, securities dealer / broker, asset management, insurance) is required
  • Demonstrated ability to work effectively with all levels within the organization, including senior management is required
  • Experience with assessment of enterprise IT controls against industry standards and frameworks such as NIST CSF, ISO/IEC 27001, is an asset
  • Experience with audit management software and data analytics is an asset
  • Fluent communication skills in English are required and bilingual skills in French are an asset

Benefits

Why Aviso?

At Aviso, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.
Here are a few things that set us apart:

  • Competitive compensation package that rewards and recognizes individual contributions
  • Excellent health, dental and insurance benefits to meet the diverse needs of our employees
  • Generous vacation time, fitness benefit, parental leave top-up options
  • Matching contributions to our retirement program
  • Commitment to the continuous improvement of our staff through learning & development and an education assistance program
  • Regular social events to foster teamwork

Your Information

By submitting your application, you consent to the collection, use, and disclosure of your provided personal information for the purposes of assessing your qualifications and suitability for employment with Aviso. Your information will be handled in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation. Your data may be shared with authorized personnel involved in the recruitment process and retained only as long as necessary to fulfill these purposes or as required by law.

Further information is available on the Privacy link on our Career Page - Privacy Policies

Equal Employment Opportunity

Aviso welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

No recruiters or agencies, please.

Company Overview:

Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with approximately $145 billion in total assets under administration and management, and over 1,000 employees. We're building a comprehensive, technology-enabled, client-centric wealth services ecosystem. Our clients include our partners, advisors, and investors. We're a trusted partner for nearly all credit unions across Canada, in addition to a wide range of portfolio managers, investment dealers, insurance and trust companies, and introducing brokers. Our partners depend on Aviso for specific solutions that give them a competitive edge in a rapidly evolving, highly competitive industry. Our investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors. Our asset manager, NEI Investments, specializes in investing responsibly. Our online brokerage, Qtrade Direct Investing, empowers self-directed investors, and our fully automated investing service, Qtrade Guided Portfolios, serves investors who prefer a hands-off approach. Aviso Correspondent Partners provides custodial and carrying broker services to a wide range of firms. We have offices in Toronto, Vancouver, Montreal, and Winnipeg. Aviso is backed by the collective strength of our owners: the credit union Centrals, Co-operators/CUMIS, and Desjardins. We're proud to power businesses that empower investors.

A career with Aviso means being part of a group of talented, energetic professionals who live their values every day, and belonging to an organization dedicated to your success and career development. If you're looking for interesting and challenging work, at a company committed to its people, apply to join our team.

Salary

This position is posted with an expected salary range of $83,000 - $100,000 CAD annually. Individual compensation packages are based on various factors unique to each candidate and the requirements of the position.