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It Helpdesk Associate Jobs in Georgetown, ON (NOW HIRING)

Magna

IT Systems Administrator (ONSITE)

Brampton, ON · On-site

CA$78K - CA$104K/yr

At Magna, you can expect an engaging and dynamic environment where you can help to develop industry ... The IT System Administrator role at Magna is to deploy, monitor, and support all IT systems, ...

Yum Brands

Bilingual IT Service Desk Analyst

Vaughan, ON

CA$55K - CA$72K/yr

This role must have... * 1-2 years of IT support services experience * Bilingual- French Canadian language skills, both written and verbal * Working knowledge and experience supporting a wide variety ...

Td

Solutions Design IT Specialist

Toronto, ON · On-site

CA$96K - CA$136K/yr

You will help shape strategic technology decisions, guide the team through complex design and ... Additional Information Join in on what others in TD Technology Solutions are doing: * Inspire a ...

3M

Infrastructure IT Analyst

Milton, ON · On-site

... help you succeed even further in this role include: * Three (3) or more years of IT support experience in a distribution center, warehouse, manufacturing, or logistics environment * Experience ...

Nous Group

IT Support Assistant

Toronto, ON · Hybrid

CA$60K - CA$80K/yr

About the role The IT Support Assistant plays a critical role in helping colleagues get the most from their technology, ensuring a reliable, responsive and high-quality end-user experience across the ...

Manulife

Senior IT Project Manager

Toronto, ON · Hybrid

CA$113K - CA$163K/yr

The Senior IT Project Manager role offers the opportunity to lead strategic technology initiatives ... provider, helping people make their decisions easier and lives better. To learn more about us ...

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All JobsIt Helpdesk Associate JobsIt Helpdesk Associate Jobs in Georgetown, ON

It Helpdesk Associate information

What challenges does an IT Helpdesk Associate face when supporting end-users, and how can they manage them?

IT Helpdesk Associates often encounter challenges such as handling high volumes of support requests, addressing users with varying levels of technical proficiency, and troubleshooting a wide range of hardware and software issues under time constraints. Effectively managing these challenges requires strong communication skills, patience, and the ability to prioritize tasks based on urgency. Building a solid knowledge base, documenting solutions, and collaborating closely with other IT team members can also help streamline support and improve resolution times.

What is an IT Helpdesk Associate?

IT Helpdesk Associates are professionals who provide technical support and assistance to users experiencing hardware, software, or network issues. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical concerns either remotely or in person. Their responsibilities often include installing and configuring computer systems, diagnosing faults, and guiding users through step-by-step solutions. IT Helpdesk Associates play a crucial role in maintaining the smooth operation of an organization's IT infrastructure and ensuring user satisfaction.

What skills and qualifications are needed to be an IT Helpdesk Associate?

To thrive as an IT Helpdesk Associate, you need strong troubleshooting skills, foundational IT knowledge, and often a relevant degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills and qualities are crucial for quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What is the difference between It Helpdesk Associate vs IT Support Technician?

AspectIt Helpdesk AssociateIT Support Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelpdesk, call center, on-site supportOn-site, remote, or field support
ResponsibilitiesResponding to user issues, troubleshooting basic hardware/softwareDiagnosing and resolving hardware/software problems, more technical tasks
Industry UsageCommon in corporate and SMBsCommon in corporate, enterprise, and technical support roles

The main difference between an It Helpdesk Associate and an IT Support Technician lies in the scope of responsibilities. Helpdesk associates typically handle initial user support and basic troubleshooting, while IT support technicians perform more advanced technical tasks and diagnostics. Both roles often require similar certifications and work in similar environments, but technicians usually have a broader technical skill set.

What cities near Georgetown, ON are hiring for It Helpdesk Associate jobs?

Cities near Georgetown, ON with the most It Helpdesk Associate job openings:

It Helpdesk Associate jobs near you
Infographic showing various It Helpdesk Associate job openings in Georgetown, ON as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

IT Systems Administrator (ONSITE)

Magna

Brampton, ON • On-site

CA$78K - CA$104K/yr

Full-time

Posted 21 days ago

Job description

Job descriptions may display in multiple languagesbased on your language selection.

What we offer:
At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.
Group Summary:
Cosma provides a comprehensive range of body, chassis and engineering solutions to global customers. Through our robust product engineering, outstanding tooling capabilities and diverse process expertise, we continue to bring lightweight and innovative products to market.

Job Responsibilities:

Salary Range: $78,329 to $104,170

SPECIFICATIONS AND TRAINING REQUIREMENTS:

  • Recognized post-secondary diploma or degree in Computer Science or Computer Engineering.
  • Excellent analytical and problem-solving skills.
  • Proficiency in Microsoft Windows 11, Microsoft Server 2025, VMware vSphere.
  • Knowledge of Microsoft 365, SharePoint, OneDrive
  • Experience with Microsoft Entra ID, Group policy, PowerShell, TCP/IP, File & Print Services, Microsoft Intune.
  • Experience with Microsoft Azure Files & Blobs storage, Azure Backup
  • Experience working with HPE & Dell servers, Dell desktop & laptop hardware.
  • Experience with Cisco 9500 & 9300 series switches, Cisco 9800 wireless LAN controllers and access points.
  • Familiarity with FortiGate firewall is a plus.
  • Able to manage upgrades and new product implementations.
  • Relevant Microsoft and CCNA certifications are preferred.
  • Orientation (division/Magna), WHMIS, AODA, Ethics and Compliance, ISRC, ISO 9001 & ISO 14001 and/or Job Specific training as prescribed by QEMS (see matrixes)

DUTIES AND RESPONSIBILITIES:

  • The IT System Administrator role at Magna is to deploy, monitor, and support all IT systems, including network switches, servers, desktops, laptops, operating systems, software applications and MFPs.
  • Assist in maintaining the support desk ticketing system to manage, prioritize and successfully close user tickets in a timely manner.
  • Troubleshooting hardware & software issues for 450+ users
  • Enforcing data security, endpoint OS security, datacenter security, and access procedures as per Magna IT security policy and customer security policies.
  • Develop, test, and review disaster recovery plans in infrastructure and applications.
  • Maintaining infrastructure including upgrades of firmware, software & hardware, monitoring systems and logs to detect any hardware or software issues.
  • Ensure compliance with ITGC audit control standards and supporting internal and external audits as required.
  • Responsible to carry out duties for Health, Safety, and Environment in accordance with the HS&E Agreement for Employees - Addendum
  • Other assigned duties as required

WORKING CONDITIONS:

  • ONSITE office / manufacturing plant environment.
  • Day shift with occasional on-call, off shift work as required
Awareness, Unity, Empowerment:

At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.


AI-Assisted Screening Disclosure

As part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies.


Under conditions defined by applicable law, you may have the right to request an explanation of how AI is used to support decision-making.

If you have any questions or concerns about this process, feel free to contact our Talent Attraction team.


Worker Type:

Regular / Permanent

Group:

Cosma International

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