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It Helpdesk Associate Jobs in Toronto, ON (NOW HIRING)

CHANNEL ZERO INC.

IT Manager

Toronto, ON · On-site

$70K - $80K/yr

Direct the IT Helpdesk to ensure timely and effective support for all employees. Security & Compliance * Maintain robust cybersecurity policies to protect sensitive company data and broadcasting ...

STACK IT Recruitment

IT Service Coordinator

Toronto, ON · Hybrid

CA$65K - CA$85K/yr

... 're looking for an IT Service Coordinator to join a growing managed IT and cybersecurity ... Help leadership identify opportunities to improve service quality and efficiency Documentation ...

VC3

IT Help Desk Technician - Level 1

Toronto, ON · On-site

Working remotely, the IT Help Desk Technician l is responsible for providing technical assistance and support to CompuVision clients related to computer systems, hardware, or software. They are also ...

VC3

IT Help Desk Technician - Level 2

Toronto, ON

Description The IT Help Desk Technician - Level 2 is primarily responsible for providing mid level technical assistance and support to CompuVision clients. Specializing in supporting our client ...

OTT Financial Group

IT Administrator

Toronto, ON · On-site

Identify opportunities to implement AI-driven tools (e.g., AI helpdesk assistants, automated ... Running IT Training and Security awareness campaigns What you bring to the table Required * 2-5 ...

OTT Financial Group

IT Administrator

Toronto, ON · On-site

Identify opportunities to implement AI-driven tools (e.g., AI helpdesk assistants, automated ... Running IT Training and Security awareness campaigns What you bring to the table Required * 2-5 ...

Matheson Constructors

IT Coordinator

Aurora, ON

$55K - $70K/yr

As an IT Coordinator, you will be responsible for the overall support of the company's IT hardware ... Minimum 5 years of relevant experience; help desk support is an asset. Experience with personal ...

Matheson Constructors

IT Coordinator

Aurora, ON · On-site

$55K - $70K/yr

As an IT Coordinator, you will be responsible for the overall support of the company's IT hardware ... Minimum 5 years of relevant experience; help desk support is an asset. Experience with personal ...

Dexian

Bilingual IT support

Burlington, ON

An associate or bachelor's degree from an accredited college or university--or equivalent ... Experience Prior experience working in an IT Service Desk, Help Desk, or Customer Call Center ...

Leon's Furniture

IT Developer

Toronto, ON · On-site

CA$65K - CA$80K/yr

Overview Leon's is currently looking for a self-motivated IT Developer who is enthusiastic ... Many of our most successful associates joined Leon's in entry level positions and with hard work ...

Affirm

IT Support Administrator I

Toronto, ON · Hybrid

CA$63K - CA$83K/yr

We're seeking a flexible IT Support Admin to help manage and support Affirm's technology ... Apple Certified Associate or ACSP certification * Automation and scripting experience * Goes above ...

ABL Employment

IT Support Specialist

Markham, ON

CA$65K - CA$80K/yr

We are hiring an IT Support Specialist to join the help desk team. This role is ideal for someone experienced in providing remote IT support within dental environments. Immediate Hire Salary Schedule ...

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All JobsIt Helpdesk Associate JobsIt Helpdesk Associate Jobs in Toronto, ON

It Helpdesk Associate information

What is an IT Helpdesk Associate?

IT Helpdesk Associates are professionals who provide technical support and assistance to users experiencing hardware, software, or network issues. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical concerns either remotely or in person. Their responsibilities often include installing and configuring computer systems, diagnosing faults, and guiding users through step-by-step solutions. IT Helpdesk Associates play a crucial role in maintaining the smooth operation of an organization's IT infrastructure and ensuring user satisfaction.

What skills and qualifications are needed to be an IT Helpdesk Associate?

To thrive as an IT Helpdesk Associate, you need strong troubleshooting skills, foundational IT knowledge, and often a relevant degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills and qualities are crucial for quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What challenges does an IT Helpdesk Associate face when supporting end-users, and how can they manage them?

IT Helpdesk Associates often encounter challenges such as handling high volumes of support requests, addressing users with varying levels of technical proficiency, and troubleshooting a wide range of hardware and software issues under time constraints. Effectively managing these challenges requires strong communication skills, patience, and the ability to prioritize tasks based on urgency. Building a solid knowledge base, documenting solutions, and collaborating closely with other IT team members can also help streamline support and improve resolution times.

What is the difference between It Helpdesk Associate vs IT Support Technician?

AspectIt Helpdesk AssociateIT Support Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelpdesk, call center, on-site supportOn-site, remote, or field support
ResponsibilitiesResponding to user issues, troubleshooting basic hardware/softwareDiagnosing and resolving hardware/software problems, more technical tasks
Industry UsageCommon in corporate and SMBsCommon in corporate, enterprise, and technical support roles

The main difference between an It Helpdesk Associate and an IT Support Technician lies in the scope of responsibilities. Helpdesk associates typically handle initial user support and basic troubleshooting, while IT support technicians perform more advanced technical tasks and diagnostics. Both roles often require similar certifications and work in similar environments, but technicians usually have a broader technical skill set.

What are the most commonly searched types of It Helpdesk jobs in Toronto, ON?

The most popular types of It Helpdesk jobs in Toronto, ON are:

What are popular job titles related to It Helpdesk Associate jobs in Toronto, ON?

For It Helpdesk Associate jobs in Toronto, ON, the most frequently searched job titles are:

What job categories do people searching It Helpdesk Associate jobs in Toronto, ON look for?

The top searched job categories for It Helpdesk Associate jobs in Toronto, ON are:

What cities near Toronto, ON are hiring for It Helpdesk Associate jobs?

Cities near Toronto, ON with the most It Helpdesk Associate job openings:

It Helpdesk Associate jobs near you
Infographic showing various It Helpdesk Associate job openings in Toronto, ON as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

IT Helpdesk Administrator

Pharma Medica Research Inc.

Mississauga, ON • On-site

$45K - $50K/yr

Full-time

Posted 16 days ago

Job description


Duties and Responsibilities

Responsibilities include but are not limited to:

1. Manage the Help Desk as the primary point of contact for all IT support inquiries, providing
initial troubleshooting and assistance.

2. Provide support for hardware, peripherals, and network access.

3. Assist users with office productivity applications and other assigned software, offering
guidance and troubleshooting as needed.

4. Research various problems to provide appropriate responses to end users, be able to do basic
troubleshooting and assist users through simple procedures.

5. Monitor voice mail, e-mail, messages, and related information for support inquiries.
Coordinate and maintain a log of request activities of the Help Desk, be able to prioritize
service requests according to importance, i.e., emergency, immediate, high priority,
moderate, general or suggestion.

6. Administer computer accounts, manage user access, and handle password-related issues to
maintain security and functionality.

7. Manage the inventory of IT assets, including hardware, software, and licenses, and handle
requisitions, purchase orders, and asset tagging.

8. Generate requisitions, purchase orders, receiving, and asset tags, forwarding all appropriate
information to the accounts payable office.

9. Provide on-site IT support during clinical trials, collaborate with other departments to ensure
IT infrastructure supports LAB and clinical activities, and serve as a backup for related IT
services.

10. Develop, document, and maintain Standard Operating Procedures (SOPs) and IT processes,

ensuring consistency and regulatory compliance.

11. Manage and support Office 365 environments, including email, collaboration tools, and user

accounts, ensuring secure and efficient communication within the organization.

12. Administer Microsoft Intune for device management, ensuring all endpoints are secure and

compliant with organizational policies.

13. Manage SharePoint sites, including permissions, site creation, and content management,

ensuring that research teams have secure and efficient access to necessary resources.

14. Other duties as required.

Employment Type: FULL_TIME

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