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It Helpdesk Associate Jobs in Barrie, ON (NOW HIRING)

Desjardins Group

IT Support, Technician

Aurora, ON · Remote

  • Medical

  • Retirement

  • PTO

You help keep IT equipment up and running, particularly through server administration. Primary role is situated in an IT call centre environment, guided by Experts, Coaches, IT Management and ...

Magna

Senior Analyst, IT Finance & Controlling

Aurora, ON · Hybrid

CA$88K/yr

At Magna, you can expect an engaging and dynamic environment where you can help to develop industry ... Magna's IT finance and controlling activities, including financial reporting, business planning ...

Magna

IT Co-op

Penetanguishene, ON

CA$21 - CA$23/hr

Help manage IT infrastructure and central services such as Active Directory and print servers. * Aid in managing and supporting the O365 platform and various applications such as SharePoint, MS Teams ...

Magna

IT PLM Expert (3DExperience)

Newmarket, ON

CA$120K - CA$150K/yr

Performs required work assigned by Magna IT Team as per Dassault Work package delivery cadence ... These tools help identify qualifications and experience that align with the role requirements.

Bupa Corporate

Information Security Engineer

King, ON · Hybrid

  • Medical

  • Life

  • Retirement

  • PTO

Working closely with IT Infrastructure, Applications, suppliers, and group security teams, the ... that help you grow, develop and deliver exceptional care. Our size gives us strength, while our ...

Bupa Corporate

Information Security Engineer

King, ON · Hybrid

  • Medical

  • Life

  • Retirement

  • PTO

Working closely with IT Infrastructure, Applications, suppliers, and group security teams, the ... that help you grow, develop and deliver exceptional care. Our size gives us strength, while our ...

Southlake

DI System Specialist

Newmarket, ON

CA$50.53 - CA$60.07/hr

  • Medical

  • Dental

  • Retirement

Experience handling IT Help Desk escalations, providing status updates, and documenting problems and resolutions. * Ability to troubleshoot and resolve workstation hardware issues, including video ...

MiTek, Inc.

Regional Tech Rep III

Bradford, ON · On-site

CA$95K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... help them maximize the value of our software solutions. Additionally, this role will act as a ... Associates Computer and Information Science or Associates Architecture preferred * 6+ Years Working ...

Magna

Sr. Specialist Solution Architect

Aurora, ON · Hybrid

In close collaboration with business, IT, and OT stakeholders, you ensure that technological ... These tools help identify qualifications and experience that align with the role requirements.

Aritzia

Retail Associate - Upper Canada

Newmarket, ON · On-site

$30/hr

As a Retail Associate within our boutiques, you will be part of the team responsible for the ... From the product to the art to the music pumping through our top-of-the-line sound systems. It's ...

Bupa Corporate

Project and Change Manager

King, ON · Hybrid

  • Medical

  • Life

  • Retirement

  • PTO

... ll help us make health happen. The primary purpose of the IT Project & Change Manager role is to lead, oversee and ensure the successful delivery and management of single or multiple projects ...

New

Bupa Corporate

Project and Change Manager

King, ON · Hybrid

  • Medical

  • Life

  • Retirement

  • PTO

... ll help us make health happen. The primary purpose of the IT Project & Change Manager role is to lead, oversee and ensure the successful delivery and management of single or multiple projects ...

New

Best Buy Canada

Retail Associate (Part Time)

Orillia, ON

CA$17.60 - CA$20.21/hr

Your everyday tech use has already given you a great foundation, and we'll provide the rest of the ... Help customers retrieve their products and respond to their questions * Ensure store signage is ...

Essilor

Sales Associate

Cookstown, ON · On-site

  • Medical

  • Retirement

  • PTO

Benefits/Incentive Information At Sunglass Hut, we're always in the sun. You'll find a dynamic ... Help new and returning customers in finding products that meet their needs. Become a Vision Expert:

Essilor

Sales Associate

Barrie, ON · On-site

  • Medical

  • Retirement

  • PTO

Benefits/Incentive Information At Sunglass Hut, we're always in the sun. You'll find a dynamic ... Help new and returning customers in finding products that meet their needs. Become a Vision Expert:

EssilorLuxottica Group

Sales Associate

Barrie, ON · On-site

  • Medical

  • Retirement

  • PTO

Benefits/Incentive Information At Sunglass Hut, we're always in the sun. You'll find a dynamic ... Help new and returning customers in finding products that meet their needs. • Become a Vision ...

Essilor

Sales Associate

Barrie, ON

  • Medical

  • Retirement

  • PTO

Benefits/Incentive Information At Sunglass Hut, we're always in the sun. You'll find a dynamic ... Help new and returning customers in finding products that meet their needs. Become a Vision Expert:

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All JobsIt Helpdesk Associate JobsIt Helpdesk Associate Jobs in Barrie, ON

It Helpdesk Associate information

What challenges does an IT Helpdesk Associate face when supporting end-users, and how can they manage them?

IT Helpdesk Associates often encounter challenges such as handling high volumes of support requests, addressing users with varying levels of technical proficiency, and troubleshooting a wide range of hardware and software issues under time constraints. Effectively managing these challenges requires strong communication skills, patience, and the ability to prioritize tasks based on urgency. Building a solid knowledge base, documenting solutions, and collaborating closely with other IT team members can also help streamline support and improve resolution times.

What is an IT Helpdesk Associate?

IT Helpdesk Associates are professionals who provide technical support and assistance to users experiencing hardware, software, or network issues. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical concerns either remotely or in person. Their responsibilities often include installing and configuring computer systems, diagnosing faults, and guiding users through step-by-step solutions. IT Helpdesk Associates play a crucial role in maintaining the smooth operation of an organization's IT infrastructure and ensuring user satisfaction.

What skills and qualifications are needed to be an IT Helpdesk Associate?

To thrive as an IT Helpdesk Associate, you need strong troubleshooting skills, foundational IT knowledge, and often a relevant degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills and qualities are crucial for quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What is the difference between It Helpdesk Associate vs IT Support Technician?

AspectIt Helpdesk AssociateIT Support Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelpdesk, call center, on-site supportOn-site, remote, or field support
ResponsibilitiesResponding to user issues, troubleshooting basic hardware/softwareDiagnosing and resolving hardware/software problems, more technical tasks
Industry UsageCommon in corporate and SMBsCommon in corporate, enterprise, and technical support roles

The main difference between an It Helpdesk Associate and an IT Support Technician lies in the scope of responsibilities. Helpdesk associates typically handle initial user support and basic troubleshooting, while IT support technicians perform more advanced technical tasks and diagnostics. Both roles often require similar certifications and work in similar environments, but technicians usually have a broader technical skill set.

What job categories do people searching It Helpdesk Associate jobs in Barrie, ON look for?

The top searched job categories for It Helpdesk Associate jobs in Barrie, ON are:

What cities near Barrie, ON are hiring for It Helpdesk Associate jobs?

Cities near Barrie, ON with the most It Helpdesk Associate job openings:

It Helpdesk Associate jobs near you
Infographic showing various It Helpdesk Associate job openings in Barrie, ON as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

IT Support, Technician

Desjardins Group

Aurora, ON • Remote

Full-time

Medical, Retirement, PTO

Posted 7 days ago

Job description

Temporary position for 12 months.


The role of IT support technician provides user support and assistance for IT system applications, including installation, configuration, best practices, issue resolution, service request management, and IT and technical incident management. You help keep IT equipment up and running, particularly through server administration. Primary role is situated in an IT call centre environment, guided by Experts, Coaches, IT Management and Workforce Management (WFM) scheduling. You serve as technical team collaborator and provide discipline-specific support for your unit's activities, initiatives and processes. The ability to tailor your approach as needed is therefore essential. You research and analyze processes, information management and data processing. You draw on your sound decision-making skills to solve technical problems and help develop and improve methods and procedures. More specifically, you will be required to:

  • Engage in a call centre team environment to provide front-line technical support for service requests and technology incidents reported by users

  • Support calls, chats and web ticket contact types from users

  • Resolve requests and incidents or process service requests according to established standards and escalate to specialized solution areas as required

  • Provide users and internal partners with a high level of customer service

  • Contribute to collaborative solutions and support our culture

  • Foster process improvement and our evolution of IT

What we offer*

  • Competitive salary and annual bonus

  • 4 weeks of flexible vacation starting in the first year

  • Defined benefit pension plan that provides predictable, stable income throughout retirement

  • Group insurance including telemedicine

  • Reimbursement of health and wellness expenses and telework equipment

*Benefits apply based on eligibility criteria.

#ON06 #LI-Remote

What you bring to the table

  • College diploma in a related field

  • A minimum of two years of IT experience

  • Please note that other combinations of qualifications and relevant experience may be considered

  • Call centre/help desk experience

  • Strong communication skills in both French and English, both oral and written due to the nature of the duties or work tools or because the position involves interactions with english-speaking partners, members and/or clients

  • Available to work for position supports Call Centre Hours - Monday - Friday: 6:30 a.m. - 8:00 p.m. EST, and Saturday 8:00 a.m. - 5:00 p.m. EST (Rotational shifts). Coverage for some Statutory Holidays may be required to service business areas

Action oriented, Customer Focus, Decision quality, Situational adaptability, Tech savvy


Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

Job Family

Information technology (FG)

Unposting Date

2026-08-14

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