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Entry Level Help Desk Support Jobs in Ontario (NOW HIRING)

Humber River Health

Service Desk Support

Toronto, ON

CA$68K - CA$85K/yr

We currently have an exciting opportunity for a Service Desk Support person to join our Information Systems & Telecommunications team. Working collaboratively with staff, the successful incumbent ...

Humber River Health

Service Desk Support

Toronto, ON

CA$67K - CA$84K/yr

We currently have an exciting opportunity for a Service Desk Support person to join our Information ... help you build a secure retirement. Humber River Health is committed to creating an inclusive ...

Humber River Health

Service Desk Support

Toronto, ON

CA$68K - CA$85K/yr

We currently have an exciting opportunity for a Service Desk Support person to join our Information Systems & Telecommunications team. Working collaboratively with staff, the successful incumbent ...

Vortex Freight

IT Help Desk Technician

Mississauga, ON · On-site

The Entry-Level IT Help Desk Technician provides hands-on technical support across the organization, ensuring employees have reliable, well-maintained equipment and smooth onboarding/offboarding ...

Vortex Freight

IT Help Desk Technician

Mississauga, ON · On-site

The Entry-Level IT Help Desk Technician provides hands-on technical support across the organization, ensuring employees have reliable, well-maintained equipment and smooth onboarding/offboarding ...

ABL Employment

IT Support Specialist

Richmond Hill, ON

CA$65K - CA$80K/yr

We are hiring an IT Support Specialist to join the help desk team. This role is ideal for someone experienced in providing remote IT support within dental environments. Immediate Hire Salary Schedule ...

TELUS

Business Help Desk Specialist III

Ottawa, ON

Description Position overview: full time The Business Help Desk Specialist III is a call center ... Responsibilities: * Providing world-class support for business customers in a call center ...

VC3

IT Help Desk Technician - Level 2

Toronto, ON

Specializing in supporting our client's line of business (LOB) applications, this role is also ... or help desk or environment. * Train and educate CompuVision clients on technical standards

Longos

Service Desk Analyst

Centre, NS · On-site

You will be the first point of contact for all IT support matters. Service Desk Analysts are IT professionals who provide technical help for users of an organization. Analysts respond to inquiries ...

VC3

IT Help Desk Technician - Level 1

Toronto, ON

Working remotely, the IT Help Desk Technician l is responsible for providing technical assistance ... Provide end user support to inbound phone requests from CVS clients. * Triage inbound service ...

Mackenzie Health

Service Desk Analyst

Maple, ON

The primary goal of this role is to provide an exceptional technical support for all MH users ... Must be able to help facilitate computer placements, equipment movement, and complete all computer ...

Mackenzie Health

Service Desk Analyst

Maple, ON

The primary goal of this role is to provide an exceptional technical support for all MH users ... Must be able to help facilitate computer placements, equipment movement, and complete all computer ...

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All JobsHelp Desk Support JobsEntry Level Help Desk Support JobsEntry Level Help Desk Support Jobs in Ontario

Entry Level Help Desk Support information

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.
What are popular job titles related to Entry Level Help Desk Support jobs in Ontario? For Entry Level Help Desk Support jobs in Ontario, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk Support jobs in Ontario look for? The top searched job categories for Entry Level Help Desk Support jobs in Ontario are:
What cities in Ontario are hiring for Entry Level Help Desk Support jobs? Cities in Ontario with the most Entry Level Help Desk Support job openings:
Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Ontario as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, 1% Temporary, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Help Desk Support Technician - (London, ON - In Office)

Goodlifefitness

London, ON • On-site

CA$42K/yr

Full-time

Posted 3 days ago

New

Job description

Help Desk Support Technician - (London, On site)

Who is a Help Desk Support Technician?

The Help Desk Support Technician role is relied on to handle, triage and resolve Associate issues with accounts, hardware, software and more. Through combining the use of technical tools, we offer internal support via e-mail, phone, in-person, and ticket submission

What will you be doing?

Handles e-mail/ticket support to internal Associates using ticketing system to triage, decipher and resolve various technical issues.

  • Works as a team in a ticketing queue
  • Responds to Associate inquiries
  • Escalates and assigns to the proper internal departments
  • Provides detailed steps and training on how to use our equipment/software

Performs remote support using technical remote tools in order to troubleshoot and resolve issues.

  • Uses industry standard remote connection tools
  • Administers technical skill to troubleshoot the issue presented.

Provides phone support to internal Associates remotely using Phone and Ticketing system to record, identify and troubleshoot the reported issue.

  • Handles inbound calls from internal Associates and onsite
  • technicians
  • Performs outbound calls to Associates and Club locations
  • Gathers pertinent information over the phone
  • Communicates by providing suggestions and resolution steps.

Creates documentation through our ticketing system in order to capture steps required to resolve issues.

  • Documents common fixes into a Knowledge-Base for the team
  • Composes documentation for Associates/end users that we support

Provides on-site technical support.

  • Hardware trouble shooting
  • Equipment set up
  • Special event technical support
  • Deskside support
  • Inventory management

Do you have what it takes?

  • Certifications in the technical field
  • 1-3 years in Customer Service/Technical Support
  • Computer Hardware & Software knowledge
  • Printer troubleshooting
  • Network troubleshooting
  • Mobile Devices

What's in it for you?

  • Ongoing training and development to ensure a long and successful career path
  • Career advancement opportunities
  • Competitive Total Rewards Package
  • FREE Fitness membership
  • Fun and energetic atmosphere to come to every day!

Compensation:

It is expected that the selected candidate will start at a base salary of $42,000. The annual range of expected compensation for the position is $42,000 - $53,000 determined by performance and time in the position.

This job posting is for an existing vacancy.

Diversity and Inclusion

At GoodLife Fitness, we are committed to fostering an inclusive, accessible environment, where all employees and members feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. We are committed to meeting the accessibility needs of persons with disabilities in a manner that respects their dignity and that is equitable. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Recruitment Fraud Alert

Many companies are experiencing an increase in recruitment fraud in the form of fake job postings on social media and career sites.

Protect yourself:

GoodLife Fitness, Fit4Less, canfitpro, and GoodLife Kids Foundationpositions are posted tojobs.goodlifefitness.comand must be applied to via the secure portal on that site; Job offers or requests for banking information or your SIN willneverbe sent via email, phone, or text message; Please verify that the person you are communicating with has an @goodlifefitness.com, @fit4less.ca, @canfitpro.com, or @goodlifekids.comemail address.

If you currently work for us, Associates should only apply to positions on the Jobs Hub in Workday and all job offers, requests for banking information or your SIN should be completed when logged into Workday. We willneverask you to send this information via email, phone or text.

Please verify that the person you are communicating with has an @goodlifefitness.com, @fit4less.ca, @canfitpro.com, or @goodlifekids.comemail address.

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