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Entry Level Help Desk Support Jobs in Ontario (NOW HIRING)

Data Systems Analysts, Inc.

Responsibilities of this position include supporting local G/TIMS users at JBMDL, provide subject ... Gather help desk metrics and reports * Attend/provide briefing content and respond to requests for ...

Teknicor

Junior Systems Analyst

Woodbridge, ON · On-site

This individual will support healthcare and non-healthcare customer accounts and will gain exposure to help desk support, case resolution, and Microsoft technologies. Experience or familiarity with ...

VC3

IT Help Desk Technician - Level 2

Toronto, ON

Specializing in supporting our client's line of business (LOB) applications, this role is also ... or help desk or environment. * Train and educate CompuVision clients on technical standards

VC3

IT Help Desk Technician - Level 1

Toronto, ON

Working remotely, the IT Help Desk Technician l is responsible for providing technical assistance ... Provide end user support to inbound phone requests from CVS clients. * Triage inbound service ...

Southlake

Service Desk Coordinator

Newmarket, ON · On-site

CA$50.53 - CA$60.07/hr

Manage a team for Service Desk callcentreto ensure that agreed targets aremetandappropriate ... Off-hour support isrequired. * Performs cross-functional duties, as assigned or requested.

Calligo

Service Desk Consultant

Oakville, ON · On-site

Support and knowledge share with other members of the team * Foster strong working relationships ... Experience of PSA platforms for Service Desk operations, Halo specifically being an advantage.

Stefanini Group

Sr. Deskside Technician

Toronto, ON

... help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 ...

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Entry Level Help Desk Support information

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How much do entry level help desk support jobs pay per hour?

As of May 28, 2026, the average hourly pay for entry level help desk support in Ontario is $16.58, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.75 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk Support, and why are they important?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What are Entry Level Help Desk Support roles?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are popular job titles related to Entry Level Help Desk Support jobs in Ontario? For Entry Level Help Desk Support jobs in Ontario, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk Support jobs in Ontario look for? The top searched job categories for Entry Level Help Desk Support jobs in Ontario are:
What cities in Ontario are hiring for Entry Level Help Desk Support jobs? Cities in Ontario with the most Entry Level Help Desk Support job openings:
Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Ontario as of May 2026, with employment types broken down into 2% As Needed, 16% Full Time, 67% Part Time, 1% Temporary, and 14% Contract. Highlights an 63% Physical, 4% Hybrid, and 33% Remote job distribution, with an average salary of $34,490 per year, or $16.6 per hour.

IT Student

National Aboriginal Capital Corporations Association

Ottawa, ON

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Job description

The Organization

The National Aboriginal Capital Corporations Association ("NACCA") is dedicated to stimulating economic growth for all Indigenous people in Canada, driven by a network of over 50 Indigenous Financial Institutions (IFIs). Our mission is to ignite economic progress for all Indigenous communities by empowering entrepreneurs and advancing prosperity. We champion Indigenous economic development through unified representation, transparent reporting of IFI accomplishments, strategic partnerships, and targeted programs and services tailored to the specific needs of IFIs.


Why NACCA?

  • Attractive compensation package with excellent benefits, including;
    • Health, Paramedical, Vision, Dental, and Employee Family Assistance Program.
    • Defined Benefits Pension Plan.
  • Supportive workplace environment and benefits focused on Indigenous culture and sensitivity.
  • Ongoing Professional Development.
  • Scheduling to support work-life balance.
  • Paid Time Off including:
    • 14 Statutory Holidays for Full-Time Employees.
    • Sick Time.
    • Competitive Vacation Time/Pay.
    • Personal Days.
    • December Holiday Period.


Position Summary

NACCA is seeking a motivated IT Student who is looking to begin or transition into a career in Information Technology. This entry-level role is designed for individuals with foundational technical knowledge who are eager to learn through hands-on experience, mentorship, and on-the-job training.

The IT Student will support the IT Specialist in daily operations, help desk activities, and basic IT administration while developing practical skills in a collaborative and supportive environment.


Key Responsibilities

  • Provide entry-level help desk support for hardware, software, and access issues
  • Troubleshoot technical problems including connectivity, login, performance, and applications
  • Deliver in-person and remote IT support in a hybrid environment
  • Set up, deploy, maintain, and organize laptops and IT equipment
  • Support onboarding and offboarding by preparing devices and managing access
  • Track IT inventory and assist with asset lifecycle management
  • Perform basic IT administration tasks and user support
  • Administer Microsoft 365 accounts (setup, password resets, permissions)
  • Assist with software installation, updates, and system configuration
  • Support basic networking tasks (equipment setup, cabling, connectivity)
  • Monitor systems and escalate issues when needed
  • Assist in testing and implementing new tools and system updates
  • Document issues, solutions, and procedures
  • Support cybersecurity practices and device compliance
  • Participate in mentorship and continuous improvement initiatives


Qualifications

Education

  • Currently in a second or third year of an IT-related program or seeking entry into an IT career pathway.
  • A combination of relevant education or experience will be considered.


Experience

  • Experience with networking concepts or prior IT exposure
  • Candidates pursuing a career transition into IT
  • Experience assisting with troubleshooting or technical support


Abilities, Knowledge & Skills

  • Basic computer literacy
  • Familiarity with Microsoft Office 365
  • Comfortable working with IT hardware and technical equipment
  • Strong problem-solving mindset
  • Willingness to learn
  • Ability to follow guidance
  • Ability to work collaboratively within a team



Primary Location: Ottawa, Ontario. NACCA operates on a hybrid work model. Remote work arrangements may be considered based on organizational needs and role responsibilities.


Preference will be given to qualified individuals of Indigenous ancestry, in accordance with Section 24.1 of the Ontario Human Rights Code and other applicable human rights legislation.


The National Aboriginal Capital Corporations Association is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity or interviewing, please advise if you require accommodation.

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