... support to our employees across our Detroit-area operations. This is an on-site, entry-level role ... help desk, customer service, or technical support role - or equivalent hands-on experience.
... support to our employees across our Detroit-area operations. This is an on-site, entry-level role ... help desk, customer service, or technical support role - or equivalent hands-on experience.
Service Desk Support
CA$68K - CA$85K/yr
We currently have an exciting opportunity for a Service Desk Support person to join our Information Systems & Telecommunications team. Working collaboratively with staff, the successful incumbent ...
Service Desk Support
CA$68K - CA$85K/yr
We currently have an exciting opportunity for a Service Desk Support person to join our Information Systems & Telecommunications team. Working collaboratively with staff, the successful incumbent ...
Service Desk Support
Toronto, ON · On-site
CA$67K - CA$84K/yr
Medical
Retirement
We currently have an exciting opportunity for a Service Desk Support person to join our Information ... help you build a secure retirement. Humber River Health is committed to creating an inclusive ...
Service Desk Support
Toronto, ON · On-site
CA$67K - CA$84K/yr
Medical
Retirement
We currently have an exciting opportunity for a Service Desk Support person to join our Information ... help you build a secure retirement. Humber River Health is committed to creating an inclusive ...
Service Desk Support
Toronto, ON · On-site
CA$68K - CA$85K/yr
We currently have an exciting opportunity for a Service Desk Support person to join our Information Systems & Telecommunications team. Working collaboratively with staff, the successful incumbent ...
Service Desk Support
Toronto, ON · On-site
CA$68K - CA$85K/yr
We currently have an exciting opportunity for a Service Desk Support person to join our Information Systems & Telecommunications team. Working collaboratively with staff, the successful incumbent ...
IT Help Desk Technician
Mississauga, ON · On-site
Medical
Dental
The Entry-Level IT Help Desk Technician provides hands-on technical support across the organization, ensuring employees have reliable, well-maintained equipment and smooth onboarding/offboarding ...
IT Help Desk Technician
Mississauga, ON · On-site
Medical
Dental
The Entry-Level IT Help Desk Technician provides hands-on technical support across the organization, ensuring employees have reliable, well-maintained equipment and smooth onboarding/offboarding ...
Description Position overview: full time The Business Help Desk Specialist III is a call center ... Responsibilities: * Providing world-class support for business customers in a call center ...
Description Position overview: full time The Business Help Desk Specialist III is a call center ... Responsibilities: * Providing world-class support for business customers in a call center ...
IT Help Desk Analyst
Medical
Dental
Vision
PTO
We are seeking a qualified IT help desk technician to assist our customers in resolving questions ... Provide technical support to users by identifying, troubleshooting, and resolving issues with ...
IT Help Desk Analyst
Medical
Dental
Vision
PTO
We are seeking a qualified IT help desk technician to assist our customers in resolving questions ... Provide technical support to users by identifying, troubleshooting, and resolving issues with ...
Specializing in supporting our client's line of business (LOB) applications, this role is also ... or help desk or environment. * Train and educate CompuVision clients on technical standards
Quick apply
Specializing in supporting our client's line of business (LOB) applications, this role is also ... or help desk or environment. * Train and educate CompuVision clients on technical standards
Working remotely, the IT Help Desk Technician l is responsible for providing technical assistance ... Provide end user support to inbound phone requests from CVS clients. * Triage inbound service ...
Quick apply
Working remotely, the IT Help Desk Technician l is responsible for providing technical assistance ... Provide end user support to inbound phone requests from CVS clients. * Triage inbound service ...
Service Desk Analyst
Centre, NS · On-site
You will be the first point of contact for all IT support matters. Service Desk Analysts are IT professionals who provide technical help for users of an organization. Analysts respond to inquiries ...
Service Desk Analyst
Centre, NS · On-site
You will be the first point of contact for all IT support matters. Service Desk Analysts are IT professionals who provide technical help for users of an organization. Analysts respond to inquiries ...
The primary goal of this role is to provide an exceptional technical support for all MH users ... Must be able to help facilitate computer placements, equipment movement, and complete all computer ...
The primary goal of this role is to provide an exceptional technical support for all MH users ... Must be able to help facilitate computer placements, equipment movement, and complete all computer ...
The primary goal of this role is to provide an exceptional technical support for all MH users ... Must be able to help facilitate computer placements, equipment movement, and complete all computer ...
The primary goal of this role is to provide an exceptional technical support for all MH users ... Must be able to help facilitate computer placements, equipment movement, and complete all computer ...
Service Desk Analyst
Richmond Hill, ON · On-site
The primary goal of this role is to provide an exceptional technical support for all MH users ... Must be able to help facilitate computer placements, equipment movement, and complete all computer ...
Service Desk Analyst
Richmond Hill, ON · On-site
The primary goal of this role is to provide an exceptional technical support for all MH users ... Must be able to help facilitate computer placements, equipment movement, and complete all computer ...
Service Desk Analyst
Richmond Hill, ON · On-site
The primary goal of this role is to provide an exceptional technical support for all MH users ... Must be able to help facilitate computer placements, equipment movement, and complete all computer ...
Service Desk Analyst
Richmond Hill, ON · On-site
The primary goal of this role is to provide an exceptional technical support for all MH users ... Must be able to help facilitate computer placements, equipment movement, and complete all computer ...
Associate Analyst, Service Desk
Toronto, ON · Remote
$20/hr
Ourmissionis to providemodernized technology platforms,elevated technology support, andvaluable ... Serve as the first point of contact to customers seeking help for hardware, software, network, or ...
Associate Analyst, Service Desk
Toronto, ON · Remote
$20/hr
Ourmissionis to providemodernized technology platforms,elevated technology support, andvaluable ... Serve as the first point of contact to customers seeking help for hardware, software, network, or ...
Associate Analyst, Service Desk
Toronto, ON · Hybrid
$20/hr
Ourmissionis to providemodernized technology platforms,elevated technology support, andvaluable ... Serve as the first point of contact to customers seeking help for hardware, software, network, or ...
Associate Analyst, Service Desk
Toronto, ON · Hybrid
$20/hr
Ourmissionis to providemodernized technology platforms,elevated technology support, andvaluable ... Serve as the first point of contact to customers seeking help for hardware, software, network, or ...
Deskside Technician I
Windsor, ON · On-site
Medical
Dental
Vision
Retirement
PTO
... help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 ...
Deskside Technician I
Windsor, ON · On-site
Medical
Dental
Vision
Retirement
PTO
... help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 ...
Deskside Technician I
Medical
Dental
Vision
Retirement
PTO
... help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 ...
Deskside Technician I
Medical
Dental
Vision
Retirement
PTO
... help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 ...
Service Desk Analyst
CA$47K - CA$58K/yr
Logs support calls into the call tracking system to ensure accurate documentation is completed ... Experience with service desk software (LANDesk) an asset * Problem identification and root cause ...
Service Desk Analyst
CA$47K - CA$58K/yr
Logs support calls into the call tracking system to ensure accurate documentation is completed ... Experience with service desk software (LANDesk) an asset * Problem identification and root cause ...
Deskside Technician I
Medical
Dental
Vision
Retirement
PTO
... help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 ...
Deskside Technician I
Medical
Dental
Vision
Retirement
PTO
... help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 ...
Entry Level Help Desk Support information
What is an entry level help desk support?
Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.
What are the key skills and qualifications needed to thrive as an entry level help desk support?
To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.
What are some common challenges faced by entry level help desk support professionals, and how can they be managed?
Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.
What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?
| Aspect | Entry Level Help Desk Support | Technical Support Specialist |
|---|---|---|
| Required Certifications | CompTIA A+ often preferred | CompTIA A+ or Network+ common |
| Work Environment | Help desk, call centers, on-site support | Customer sites, remote support, call centers |
| Industry Usage | IT, tech companies, small businesses | IT, telecommunications, software firms |
| Common Search Intent | Entry level support roles, troubleshooting basics | Technical troubleshooting, advanced support tasks |
Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.
What are popular job titles related to Entry Level Help Desk Support jobs in Ontario?
For Entry Level Help Desk Support jobs in Ontario, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk Support jobs in Ontario look for?
The top searched job categories for Entry Level Help Desk Support jobs in Ontario are:
What cities in Ontario are hiring for Entry Level Help Desk Support jobs?
Cities in Ontario with the most Entry Level Help Desk Support job openings:
Full-time
Re-posted 3 days ago
Job description
Company Summary
Priority, headquartered in Clinton Township, MI, is a pioneering technology company transforming the logistics industry with our innovative solutions & commitment to exceptional customer service. We are seeking Team Players who excel in a collaborative environment, embrace change, & understand the impact their quality of work has on others.Our company has experienced rapid growth since its founding in 2018. This growth has allowed us to continually expand our workforce. Priority operates out of several facilities across 3 states. Priority maintains a diversified business model providing service to both municipal solid-waste, construction & demolition customers. Our biggest priority is providing outstanding customer service & revolutionizing the industry through the use of the latest technology.
Job Purpose
Priority Waste is seeking a reliable, customer-focused Help Desk Technician I to provide first-line technical support to our employees across our Detroit-area operations. This is an on-site, entry-level role ideal for someone who enjoys solving everyday technology problems, communicating clearly, and delivering great service. You'll work alongside our senior IT staff in a Microsoft 365 / Windows environment and grow your skills supporting a busy, multi-site workforce.
Duties and Responsibilities
- Serve as the first point of contact for support requests via the ticketing system, email, and phone.
- Triage, diagnose, and resolve common hardware, software, and connectivity issues.
- Image, configure, and deploy desktops, laptops, and peripherals.
- Perform user-account tasks under guidance - password resets, account setup/removal, group membership (Microsoft 365 / Entra ID and Active Directory).
- Assist with new-hire onboarding and offboarding setup.
- Document all requests, steps, and resolutions thoroughly in the ticketing system.
- Escalate issues beyond Tier 1 scope to senior technical staff.
- Provide clear, patient guidance and basic training to non-technical users.
The successful candidate profile includes
- High school diploma or equivalent; associate degree or IT certification a plus.
- 0-2 years in a help desk, customer service, or technical support role - or equivalent hands-on experience.
- Working familiarity with Windows 10/11 and Microsoft 365 (Outlook, Teams, OneDrive).
- Basic understanding of networking concepts (IP, DNS, Wi-Fi, VPN).
- Strong problem-solving and communication skills, with patience and a customer-service mindset.
- Ability to work independently and as part of a team, and to follow tickets through to resolution.
- Able to lift and move equipment up to ~50 lbs and perform desk-side support. Valid driver's license required [if travel between sites is expected].
Preferred Qualifications
- Certifications such as CompTIA A+, Network+, or Google IT Support.
- Exposure to ticketing systems and remote support / RMM tools (e.g., NinjaOne).
- Familiarity with Active Directory / Entra ID user administration.
- Experience supporting a multi-site or field-based workforce.
At Priority Waste, there are fundamental qualities that we look for in all our employees
- People who excel in a collaborative environment (team players)
- A willingness to do whatever the situation calls for
- An excitement to be part of a growing organization
- A genuine understanding that the quality of your work has a direct impact on the company's success