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Entry Level Help Desk Support Jobs in Ontario (NOW HIRING)

Stefanini Group

Deskside Technician I

Windsor, ON

... help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 ...

Stefanini Group

Deskside Technician I

Windsor, ON

... help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 ...

NATIONAL YOUTH ADVOCATE PROGRAM

Provide additional Help Desk support for PCs/laptops, end user, hardware and software support. * May research unusual bugs or issues that are encountered. * Maintain IT La Jornada inventory.

Wajax

Business Systems Support

Mississauga, ON

Monitors incoming business system support requests, closing the loop and meeting the established SLA's using the IS Help Desk ticketing tool. Provides phone, online, and situational in-person support ...

Wajax

Business Systems Support

Toronto, ON

Monitors incoming business system support requests, closing the loop and meeting the established SLA's using the IS Help Desk ticketing tool. Provides phone, online, and situational in-person support ...

Prime Wireless

MSP Service Desk Analyst I

Burlington, ON · On-site

... helpdesk support. We have an impressive customer satisfaction rating as it is our mandate to ... The Opportunity We are looking for a Service Desk Analyst Level Ito ensure our client's IT systems ...

Maarut

Demonstrated prior experience in a help desk role, supporting end users in resolving IT or website related issues \n * Demonstrated experience working with Interactive Voice Response (IVR) software ...

Mortgage Automator

Helpdesk Technician

Toronto, ON · On-site

Tier 1 Support & Troubleshooting: Respond to and resolve incoming helpdesk tickets covering hardware, software, and connectivity issues in a timely, professional manner. * Onboarding & Offboarding:

Primerica

Technology Support Specialist

Mississauga, ON · On-site

CA$100/hr

Minimum 1 year experience in IT Help Desk role * Good understanding of computer hardware and ... Ability to troubleshoot and diagnose first level support calls * Excellent communications and ...

Magna

Helpdesk Tchnician

Guelph, ON · On-site

CA$71K - CA$79K/yr

At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and ...

Walmart

(CAN) Customer Service Desk Associate

Vaughan, ON · On-site

CA$17.75/hr

Customer Service Desk Support Helps customers with refunds, exchanges, questions, and directions in ... Meaningful Impact Take pride in helping customers save money and live better. The minimum rate of ...

Faire

IT Support Technician

Kitchener, ON

CA$30.30 - CA$41.85/hr

Help solve unexpected or unusual technical problems and become someone the team can rely on in those moments Qualifications: * 2+ years of experience in an IT Support, Help Desk, or deskside role

Quantum Space

CA$29 - CA$40/hr

Who We're Looking For We are seeking a Tier 2 IT Helpdesk Technician to provide second-level ... Desk, including OS, application, hardware, and network issues. * Provide hands-on technical support ...

Finastra

Sales Operations Analyst

Mississauga, ON · Hybrid

In this role, you will help keep sales processes moving by supporting deal-related requests ... Participate in weekly Executive Deal Desk meetings in a coordination capacity, including agenda ...

GAM Technical Services

L1 Support Hero

Ottawa, ON · On-site

CA$45K - CA$60K/yr

Qualifications & Experience 1+ years of experience in IT support, help desk, or customer service role within a technical environment. Fluency in English French would be considered an important asset ...

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All JobsHelp Desk Support JobsEntry Level Help Desk Support JobsEntry Level Help Desk Support Jobs in Ontario

Entry Level Help Desk Support information

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are popular job titles related to Entry Level Help Desk Support jobs in Ontario?

For Entry Level Help Desk Support jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching Entry Level Help Desk Support jobs in Ontario look for?

The top searched job categories for Entry Level Help Desk Support jobs in Ontario are:

What cities in Ontario are hiring for Entry Level Help Desk Support jobs?

Cities in Ontario with the most Entry Level Help Desk Support job openings:

Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Deskside Technician I

Stefanini Group

Windsor, ON

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 21 days ago

Job description

Who we are
Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.
 
What will you do?
  • Provide hardware/software support services to onsite client including break/fix
  • Implement virus detection and eradication procedures
  • Diagnose end-user system failures and implement repair solutions
  • Diagnose printer and other peripheral devise failures and implement repair solutions
  • Troubleshoot network devices in order to ensure connectivity from the PC to the Network
  • Provide hardware/software support services to onsite client including break/fix
  • Implement virus detection and eradication procedures
  • Diagnose end-user system failures and implement repair solutions
  • Diagnose printer and other peripheral devise failures and implement repair solutions
  • Troubleshoot network devices in order to ensure connectivity from the PC to the Network
 
 
What you'll get
  • Work with brilliant minds, often within a global capacity;
  • Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
  • Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well.
 
Why we're different 
  • Brazilian and privately owned company;
  • Agility, flexibility, and innovation are in our DNA;
  • Flat organizational structure which enables faster communication and decision making.


 
What do you need to succeed?
  • 1+ years corporate desk side support experience with strong emphasis supporting Windows 10 and Windows 11
  • Experience troubleshooting and replacing hardware on Lenovo PCs
  • Experience using Active Directory
  • Experience supporting Microsoft Office 2007,  Microsoft Office 2016  including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 client
  • Experience troubleshooting wireless connectivity issues
  • Quality Customer Service skills
  • VPN experience.
  • Experience with basic hardware printer support
  • Experience with Symantec productions including Endpoint Protection, Bitlocker, SCCM, and RDP

#LI-BH1 
#LI-ONSITE 
Education:NoneEmployment Type: FULL_TIME

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