IT Support Technician
CA$30.30 - CA$41.85/hr
Help solve unexpected or unusual technical problems and become someone the team can rely on in those moments Qualifications: * 2+ years of experience in an IT Support, Help Desk, or deskside role
IT Support Technician
CA$30.30 - CA$41.85/hr
Help solve unexpected or unusual technical problems and become someone the team can rely on in those moments Qualifications: * 2+ years of experience in an IT Support, Help Desk, or deskside role
Support Technician / Engineer
Waterloo, ON · On-site
CA$60K - CA$75K/yr
Medical
Vision
PTO
While you'll help triage support tickets in downtime, the emphasis of this role is proactive training, onsite customer support, and project-oriented data processing - not a traditional help-desk ...
Support Technician / Engineer
Waterloo, ON · On-site
CA$60K - CA$75K/yr
Medical
Vision
PTO
While you'll help triage support tickets in downtime, the emphasis of this role is proactive training, onsite customer support, and project-oriented data processing - not a traditional help-desk ...
Front Desk Agent
Waterloo, ON · On-site
Medical
Dental
Vision
PTO
... supported. Over the years, we developed a work culture where the potential of every employee is ... Provide prospective Residents with related information and forms, helping to fill-out applications ...
Front Desk Agent
Waterloo, ON · On-site
Medical
Dental
Vision
PTO
... supported. Over the years, we developed a work culture where the potential of every employee is ... Provide prospective Residents with related information and forms, helping to fill-out applications ...
Front Desk Agent
Waterloo, ON · On-site
CA$42K - CA$48K/yr
Medical
Dental
Vision
PTO
... supported. Over the years, we developed a work culture where the potential of every employee is ... Provide prospective Residents with related information and forms, helping to fill-out applications ...
Quick apply
Front Desk Agent
Waterloo, ON · On-site
CA$42K - CA$48K/yr
Medical
Dental
Vision
PTO
... supported. Over the years, we developed a work culture where the potential of every employee is ... Provide prospective Residents with related information and forms, helping to fill-out applications ...
Entry Level Marketing Position
Cambridge, ON · On-site
... we can help them solve their problems. This role is critical to our organization because it ... Prefers working in the field as opposed to behind a desk
Quick apply
Entry Level Marketing Position
Cambridge, ON · On-site
... we can help them solve their problems. This role is critical to our organization because it ... Prefers working in the field as opposed to behind a desk
Property Desk Adjuster - Ontario
Waterloo, ON · Remote
CA$50K - CA$75K/yr
In this unique role, you'll primarily support our Property Desk team while also having the ... As a trusted claims professional, you'll play a key role in helping customers through challenging ...
Property Desk Adjuster - Ontario
Waterloo, ON · Remote
CA$50K - CA$75K/yr
In this unique role, you'll primarily support our Property Desk team while also having the ... As a trusted claims professional, you'll play a key role in helping customers through challenging ...
... about supporting a team dedicated to providing top notch dental care, and helping patients ... desk, you will help set the precedence. Must have a personality that quickly puts people at ease.
... about supporting a team dedicated to providing top notch dental care, and helping patients ... desk, you will help set the precedence. Must have a personality that quickly puts people at ease.
... about supporting a team dedicated to providing top notch dental care, and helping patients ... desk, you will help set the precedence. Must have a personality that quickly puts people at ease.
Quick apply
... about supporting a team dedicated to providing top notch dental care, and helping patients ... desk, you will help set the precedence. Must have a personality that quickly puts people at ease.
In this role, you will help support One Port users by triaging inquiries, coordinating resolution ... Experience in a support analyst, application support, business support, service desk, technology ...
In this role, you will help support One Port users by triaging inquiries, coordinating resolution ... Experience in a support analyst, application support, business support, service desk, technology ...
In this role, you will help support One Port users by triaging inquiries, coordinating resolution ... Experience in a support analyst, application support, business support, service desk, technology ...
In this role, you will help support One Port users by triaging inquiries, coordinating resolution ... Experience in a support analyst, application support, business support, service desk, technology ...
Entry Level Sales Representative
Brantford, ON · Remote
Medical
Life
Have the opportunity to advance based on performance with training and support along the way * A Mission That Matters: Help families protect what matters most through tailored insurance solutions ...
Quick apply
Entry Level Sales Representative
Brantford, ON · Remote
Medical
Life
Have the opportunity to advance based on performance with training and support along the way * A Mission That Matters: Help families protect what matters most through tailored insurance solutions ...
Entry Level Sales Representative
Kitchener, ON · Remote
Medical
Life
Have the opportunity to advance based on performance with training and support along the way * A Mission That Matters: Help families protect what matters most through tailored insurance solutions ...
Quick apply
Entry Level Sales Representative
Kitchener, ON · Remote
Medical
Life
Have the opportunity to advance based on performance with training and support along the way * A Mission That Matters: Help families protect what matters most through tailored insurance solutions ...
Entry Level Sales Representative
Georgetown, ON · Remote
Medical
Life
Have the opportunity to advance based on performance with training and support along the way * A Mission That Matters: Help families protect what matters most through tailored insurance solutions ...
Quick apply
Entry Level Sales Representative
Georgetown, ON · Remote
Medical
Life
Have the opportunity to advance based on performance with training and support along the way * A Mission That Matters: Help families protect what matters most through tailored insurance solutions ...
Entry Level Sales Representative
Kitchener, ON · Remote
Medical
Life
Have the opportunity to advance based on performance with training and support along the way * A Mission That Matters: Help families protect what matters most through tailored insurance solutions ...
Quick apply
Entry Level Sales Representative
Kitchener, ON · Remote
Medical
Life
Have the opportunity to advance based on performance with training and support along the way * A Mission That Matters: Help families protect what matters most through tailored insurance solutions ...
Entry Level Sales Representative
Fergus, ON · Remote
Medical
Life
Have the opportunity to advance based on performance with training and support along the way * A Mission That Matters: Help families protect what matters most through tailored insurance solutions ...
Quick apply
Entry Level Sales Representative
Fergus, ON · Remote
Medical
Life
Have the opportunity to advance based on performance with training and support along the way * A Mission That Matters: Help families protect what matters most through tailored insurance solutions ...
Entry Level Sales Representative
Kitchener, ON · Remote
Medical
Life
Have the opportunity to advance based on performance with training and support along the way * A Mission That Matters: Help families protect what matters most through tailored insurance solutions ...
Quick apply
Entry Level Sales Representative
Kitchener, ON · Remote
Medical
Life
Have the opportunity to advance based on performance with training and support along the way * A Mission That Matters: Help families protect what matters most through tailored insurance solutions ...
Entry Level Sales Representative
Milton, ON · Remote
Medical
Life
Have the opportunity to advance based on performance with training and support along the way * A Mission That Matters: Help families protect what matters most through tailored insurance solutions ...
Quick apply
Entry Level Sales Representative
Milton, ON · Remote
Medical
Life
Have the opportunity to advance based on performance with training and support along the way * A Mission That Matters: Help families protect what matters most through tailored insurance solutions ...
Entry Level Sales Representative
Guelph, ON · Remote
Medical
Life
Have the opportunity to advance based on performance with training and support along the way * A Mission That Matters: Help families protect what matters most through tailored insurance solutions ...
Quick apply
Entry Level Sales Representative
Guelph, ON · Remote
Medical
Life
Have the opportunity to advance based on performance with training and support along the way * A Mission That Matters: Help families protect what matters most through tailored insurance solutions ...
Director, Support
Waterloo, ON · On-site +1
CA$85K - CA$104K/yr
Use AI to help identify optimization opportunities, performance improvements, and data quality ... Work Experience (Entry-Level Friendly) * 0-2 years of professional experience supporting databases ...
Director, Support
Waterloo, ON · On-site +1
CA$85K - CA$104K/yr
Use AI to help identify optimization opportunities, performance improvements, and data quality ... Work Experience (Entry-Level Friendly) * 0-2 years of professional experience supporting databases ...
Dental Front Desk Adminstrator/Treatment Coordinator - Toothworks Dental Clinic Are you passionate about supporting a team dedicated to providing top notch dental care, and helping patients ...
Dental Front Desk Adminstrator/Treatment Coordinator - Toothworks Dental Clinic Are you passionate about supporting a team dedicated to providing top notch dental care, and helping patients ...
Entry Level Help Desk Support information
See Waterloo, ON salary details
$9.41 - $10.31
2% of jobs
$10.31 - $11.21
4% of jobs
$11.21 - $12.10
5% of jobs
$12.10 - $13
9% of jobs
$13.32 is the 25th percentile. Wages below this are outliers.
$13 - $13.90
13% of jobs
$13.90 - $14.79
14% of jobs
The median wage is $15.07 / hr.
$14.79 - $15.69
9% of jobs
$15.69 - $16.59
16% of jobs
$16.81 is the 75th percentile. Wages above this are outliers.
$16.59 - $17.48
12% of jobs
$17.48 - $18.38
10% of jobs
$18.38 - $19.27
6% of jobs
$9
$15
$19
How much do entry level help desk support jobs pay per hour?
As of Aug 17, 2026, the average hourly pay for entry level help desk support in Waterloo, ON is $15.46, according to ZipRecruiter salary data. Most workers in this role earn between $13.45 and $17.48 per hour, depending on experience, location, and employer.
What is an entry level help desk support?
Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.
What are the key skills and qualifications needed to thrive as an entry level help desk support?
To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.
What are some common challenges faced by entry level help desk support professionals, and how can they be managed?
Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.
What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?
| Aspect | Entry Level Help Desk Support | Technical Support Specialist |
|---|---|---|
| Required Certifications | CompTIA A+ often preferred | CompTIA A+ or Network+ common |
| Work Environment | Help desk, call centers, on-site support | Customer sites, remote support, call centers |
| Industry Usage | IT, tech companies, small businesses | IT, telecommunications, software firms |
| Common Search Intent | Entry level support roles, troubleshooting basics | Technical troubleshooting, advanced support tasks |
Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.
What are popular job titles related to Entry Level Help Desk Support jobs in Waterloo, ON?
For Entry Level Help Desk Support jobs in Waterloo, ON, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk Support jobs in Waterloo, ON look for?
The top searched job categories for Entry Level Help Desk Support jobs in Waterloo, ON are:
What cities near Waterloo, ON are hiring for Entry Level Help Desk Support jobs?
Cities near Waterloo, ON with the most Entry Level Help Desk Support job openings:
Job description
About this role:
Faire is looking for an on-site IT Support Technician to join our IT team in Waterloo. Most of your day will be spent helping employees by working through the ticket queue, helping unblock employees when they run into technical issues, and supporting internal events - all with clear communication, solid troubleshooting, and reliable follow-through.
Beyond the daily support work, we're looking for someone who can take on small projects and unclear tasks without needing step-by-step direction. You should be comfortable identifying improvements, finding ways to reduce repetitive work, and handling one-off technical issues. This role includes both regular in-person support and opportunities to improve how our team works.
This role requires full-time presence in our Kitchener-Waterloo office five days per week.
What you'll do:
Daily Support
- Work in the Jira ticket queue throughout the day, handling tickets with strong communication and ownership
- Support employees with MacOS, SaaS tools, account access, and general troubleshooting
- Troubleshoot issues with devices, the network, Zoom rooms, etc., partnering with IT Engineering to implement solutions
- Communicate clearly with employees through Slack, Zoom, Jira, and in person
Event Support
- Support internal events such as Makers Faire, including planning, setup, equipment testing, and day-of assistance
- Make sure event spaces, A/V setups, and demo stations are working properly
Project & Improvement Work
- Take on ambiguous tasks and work independently to deliver high-quality results
- Look for ways to simplify, improve, or automate repetitive support tasks
- Update and create documentation in Notion to make processes clearer for the team
- Help solve unexpected or unusual technical problems and become someone the team can rely on in those moments
Qualifications:
- 2+ years of experience in an IT Support, Help Desk, or deskside role
- Experience supporting MacOS, SaaS applications, and basic A/V setups
- Strong troubleshooting skills and the ability to solve issues independently
- Comfortable using tools such as Jira, Slack, Zoom, Notion, and FleetDM
- Clear written and verbal communication
- Organized and able to manage multiple tasks at once
- Comfortable working in the office and handling hands-on support needs
- Self-starter who can take initiative and run with tasks
- Interest in automation or improving workflows
- Experience assisting with company events
- Curiosity about new tools and ways to make IT support more efficient
Must be able to travel internationally, 1 to 2 times per year.
Salary Range:
Canada: the pay range for this role is $30.30 to $41.85 per hour.
This role will also be eligible for equity and benefits. Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands, and primary work location. The base pay range provided is subject to change and may be modified in the future.
Faire uses Artificial Intelligence (AI) to screen and select applicants for this position.
This job posting is for an existing vacancy.