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Entry Level Help Desk Support Jobs in Waterloo, ON

Magna

Helpdesk Tchnician

Guelph, ON

CA$71K - CA$79K/yr

At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and ...

Faire

IT Support Technician

Kitchener, ON

CA$30.30 - CA$41.85/hr

Help solve unexpected or unusual technical problems and become someone the team can rely on in those moments Qualifications: * 2+ years of experience in an IT Support, Help Desk, or deskside role

Centurion Dental

Front Desk Agent

Waterloo, ON

... supported. Over the years, we developed a work culture where the potential of every employee is ... Provide prospective Residents with related information and forms, helping to fill-out applications ...

Centurion Asset Management Inc.

Front Desk Agent

Waterloo, ON · On-site

CA$42K - CA$48K/yr

... supported. Over the years, we developed a work culture where the potential of every employee is ... Provide prospective Residents with related information and forms, helping to fill-out applications ...

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Entry Level Help Desk Support information

See Waterloo, ON salary details

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How much do entry level help desk support jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for entry level help desk support in Waterloo, ON is $15.46, according to ZipRecruiter salary data. Most workers in this role earn between $13.45 and $17.48 per hour, depending on experience, location, and employer.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are popular job titles related to Entry Level Help Desk Support jobs in Waterloo, ON?

For Entry Level Help Desk Support jobs in Waterloo, ON, the most frequently searched job titles are:

What job categories do people searching Entry Level Help Desk Support jobs in Waterloo, ON look for?

The top searched job categories for Entry Level Help Desk Support jobs in Waterloo, ON are:

What cities near Waterloo, ON are hiring for Entry Level Help Desk Support jobs?

Cities near Waterloo, ON with the most Entry Level Help Desk Support job openings:

Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Waterloo, ON as of August 2026, with employment types broken down into 1% As Needed, 65% Full Time, 30% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $32,157 per year, or $15.5 per hour.

Helpdesk Tchnician

Magna

Guelph, ON

CA$71K - CA$79K/yr

Full-time

Posted 9 days ago

Job description

Job descriptions may display in multiple languagesbased on your language selection.

What we offer:
At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.
Group Summary:
The Magna Exteriors portfolio of products includes access systems such as liftgates, exterior trim, modular systems, front-end modules including fascia, active aerodynamic systems and other lightweight structural components for automotive, commercial truck and other industrial markets.
Recognized globally as an innovator in all aspects of vehicle exteriors, Magna provides everything needed, from materials development and design through manufacturing and assembly, to help automakers create sleek, state-of-the-art vehicles across the world.

Job Responsibilities:

QUALIFICATIONS NECESSARY TO DO THE JOB:

- Immediate opening

- $71,744 - $79,700 annual compensation

- University Degree/College Diploma (preferably in Computer Science) or equivalent experience required

- Minimum three years in IT role preferred

- Proficient computer use with MS office and related software

- Must have Customer Obsession ability and understanding

- Experience with hardware - printers, scanners, cell phones

- Windows administration experience (Active Directory) an asset

- Previous computer operations experience (maintenance, setup, backup, problem solving)

- Excellent communication skills (written and oral, in English)

- Ability to lift 40lbs

- Proven ability and desire to work as part of a team whose primary focus is customer service

- Previous administrative experience an asset

- Proven ability to work with many priorities

- Must be well organized with great attention to accuracy and details

MAIN DUTIES:

- Support production for IT support requests

- Remote support - off hours and weekends

- Support various Barcode printers and scanners on the floor: includes cleaning and problem solving

- Troubleshoot and support any computer hardware/software issues - AS/400, PC, printers, e-mail

- Support AS/400 applications - EDI, Shipping, Customer Service

- Perform and verify AS/400 nightly backups

- Maintain forms and logs of requests; equipment database

- Train, coach and assist users throughout the company with problem resolution

- Maintain and troubleshoot cellular and communications devices

- Communicate and support Continuous Improvement, 5S and standardized work implementation

- Other duties as assigned

Awareness, Unity, Empowerment:

At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.


AI-Assisted Screening Disclosure

As part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies.


Under conditions defined by applicable law, you may have the right to request an explanation of how AI is used to support decision-making.

If you have any questions or concerns about this process, feel free to contact our Talent Attraction team.


Worker Type:

Regular / Permanent

Group:

Magna Exteriors

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