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Entry Level Help Desk Support Jobs in Waterloo, ON

Perseus Group

Director, Support

Waterloo, ON · On-site +1

CA$85K - CA$104K/yr

Use AI to help identify optimization opportunities, performance improvements, and data quality ... Work Experience (Entry-Level Friendly) * 0-2 years of professional experience supporting databases ...

GEI Consultants

Senior Desktop Engineer

Guelph, ON · Hybrid

CA$40 - CA$50/hr

Log and manage incoming tickets using Service Desk Plus or similar ticketing systems. Escalate ... Help set up and support mobile phones and smart devices. * Knowledge Sharing: Maintain accurate ...

Skechers

Part Time Product Specialist

Waterloo, ON · On-site

CA$20/hr

... helping men, women, and kids everywhere look and feel good. Comfort innovation is at the core of ... In this entry-level retail role, you'll engage with customers, provide exceptional customer service ...

Skechers

Part Time Product Specialist

Waterloo, ON · On-site

CA$20/hr

... helping men, women, and kids everywhere look and feel good. Comfort innovation is at the core of ... In this entry-level retail role, you'll engage with customers, provide exceptional customer service ...

TC Transcontinental

Entry Level CNC Operator

Paris, ON · On-site

CA$22/hr

We offer a comprehensive and flexible benefits package designed to support your well-being and help you thrive-at work and at home. Our offerings include: * Competitive compensation with performance ...

TC Transcontinental

Entry Level CNC Operator

Paris, ON

CA$22/hr

We offer a comprehensive and flexible benefits package designed to support your well-being and help you thrive--at work and at home. Our offerings include: * Competitive compensation with performance ...

Kal Tire

Shipper and Receiver

Amaranth, ON · On-site

CA$23.46/hr

It's not a desk job. It's not light work. It's about keeping the warehouse running by doing the ... Help manually load or unload 53-foot trailers, each loaded with up to 1,000 tires. * Lift and move ...

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Entry Level Help Desk Support information

See Waterloo, ON salary details

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$15

$19

How much do entry level help desk support jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for entry level help desk support in Waterloo, ON is $15.46, according to ZipRecruiter salary data. Most workers in this role earn between $13.45 and $17.48 per hour, depending on experience, location, and employer.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are popular job titles related to Entry Level Help Desk Support jobs in Waterloo, ON?

For Entry Level Help Desk Support jobs in Waterloo, ON, the most frequently searched job titles are:

What job categories do people searching Entry Level Help Desk Support jobs in Waterloo, ON look for?

The top searched job categories for Entry Level Help Desk Support jobs in Waterloo, ON are:

What cities near Waterloo, ON are hiring for Entry Level Help Desk Support jobs?

Cities near Waterloo, ON with the most Entry Level Help Desk Support job openings:

Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Waterloo, ON as of August 2026, with employment types broken down into 1% As Needed, 65% Full Time, 30% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $32,157 per year, or $15.5 per hour.

Entry Level Sales Representative

American Income Life - Canada

Guelph, ON • Remote

Contractor

Medical, Life

Re-posted 18 days ago

Job description

Work from anywhere in the U.S. Build something real.

At Globe Life American Income Division, we believe your career should fit your life, not the other way around. We're looking for driven, people-first individuals who want unlimited earning potential, growth opportunities, and to help make a genuine difference for families across the country. The best part? You can do it all remotely.

Why American Income?

  • Remote Opportunities: Work from home, with the flexibility to build your own schedule
  • Unlimited Earning Potential: Your performance can create the opportunity to earn more
  • Performance Rewards: You can qualify for incentive trips, exclusive event tickets, and bonus opportunities
  • Real Career Growth: Have the opportunity to advance based on performance with training and support along the way
  • A Mission That Matters: Help families protect what matters most through tailored insurance solutions

What You'll Do

  • As an independent contractor, you’ll build and maintain meaningful client relationships while offering personalized insurance solutions
  • Many agents are able to complete state licensing through external training programs in as little as 10 days
  • Define your personal performance goals with support from your team

What We're Looking For

  • High school diploma or equivalent required; business or sales background is a plus
  • Strong communicator with a natural ability to connect with people
  • Self-motivated and comfortable working in a performance-based environment
  • Previous sales or customer service experience is helpful, but not required
  • Basic computer proficiency preferred; CRM experience is a bonus

Who We Are

American Income Life Insurance Company has spent generations helping protect working families with life, accident, and supplemental health insurance across the United States, Canada, and New Zealand. Based in Waco, Texas, American Income is a trusted provider of supplemental life insurance to labor unions, credit unions, and associations. We continue to grow because of one thing: our people.

Your next chapter starts here. Apply today and let's talk about how Globe Life American Income Division can help you build a new career.

Benefits To You

With state licensing taking as few as 10 days, a career with American Income Life - Canada can provide competitive compensation, advancement opportunities, independence, flexibility, performance incentives, awards, development programs and so much more. We have positions open now and we can conduct virtual interviews so you can schedule a personal interview from the comfort of your home.