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Entry Level Help Desk Support Jobs in Waterloo, ON

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Entry Level Help Desk Support information

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How much do entry level help desk support jobs pay per hour?

As of May 28, 2026, the average hourly pay for entry level help desk support in Waterloo, ON is $15.46, according to ZipRecruiter salary data. Most workers in this role earn between $13.45 and $17.48 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk Support, and why are they important?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What are Entry Level Help Desk Support roles?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are popular job titles related to Entry Level Help Desk Support jobs in Waterloo, ON? For Entry Level Help Desk Support jobs in Waterloo, ON, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk Support jobs in Waterloo, ON look for? The top searched job categories for Entry Level Help Desk Support jobs in Waterloo, ON are:
What cities near Waterloo, ON are hiring for Entry Level Help Desk Support jobs? Cities near Waterloo, ON with the most Entry Level Help Desk Support job openings:
Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Waterloo, ON as of May 2026, with employment types broken down into 2% As Needed, 19% Full Time, 64% Part Time, 1% Temporary, and 14% Contract. Highlights an 68% Physical, 5% Hybrid, and 27% Remote job distribution, with an average salary of $32,157 per year, or $15.5 per hour.

Fascial Stretch Therapist | CARESPACE Westmount East

CARESPACE Health+Wellness

Kitchener, ON • On-site

Other

Medical, Dental, Vision, Life

This job post has expired today. Applications are no longer accepted.

Job description

A Better Way to Practice

Most clinics ask you to fit into their system. At CARESPACE, we built the system for you.

We know that when a client reaches their goals, the practitioner thrives - and when both thrive, the business grows. That's why we've grown faster than nearly anyone in Canada. In fact, The Globe and Mail ranked CARESPACE #45 on its list of Top Growing Companies (2025), with 737% growth in just three years. Growth is not our claim. It is our proof.

This isn't the tired model of healthcare where insurance dictates the plan, paperwork drains your time, and you're left to figure it out alone. CARESPACE is intentionally designed for practitioners who want to do their best work with confidence, backed by a system that supports them completely.

What CARESPACE Offers You

  • Opportunity You Can Count On: We attract more than 850 new clients each month, supported by aggressive organic and search campaigns, and strong internal referrals.
  • Freedom From Hassles: No WSIB, ODSP, or MVA paperwork. No insurance-driven treatment plans. Focus on clients, not red tape.
  • Central Reception That Works for You: At CARESPACE, reception isn't just front desk - it's your team. They treat you as the customer, managing scheduling, following up on unscheduled clients, and booking new ones so your time is spent where it matters most: with clients.
  • Collaboration That Elevates Care: Work alongside colleagues from 12 disciplines - chiropractors, physiotherapists, psychotherapists, kinesiologists, dietitians, naturopaths, RMTs, and more - who share your values and your mission.
  • Earning Potential That Rewards Effort: A two-part compensation model designed so practitioners often achieve 60-70% split-fee equivalent or higher. When you create client-focused, coordinated care, you earn more.
  • Benefits That Support You: A comprehensive group health plan (including travel, life, dental, vision, drug coverage, and EAP), wellness program discounts for you and your family, and free gym usage.
  • Growth That Feels Personal: STRIVE in-house training, mentorship and supervision (discipline-specific), professional development reimbursements up to 100%, and performance coaching to help you thrive.
  • Career Growth with an Amazing Team: At CARESPACE, we only promote from within - every Clinic Director began as a practitioner on our team. With an amazing group of colleagues beside you and new locations opening, there's plenty of room to grow your career, whether that means leading a clinic, developing programs, or helping shape the future of care.
  • Culture That Fits: Built on integrity, respect, professionalism, and growth. Recognized for being client-focused, evidence-based, collaborative, and friendly.


Why Practitioners Stay

They tell us it's because they can finally practice their way. They listen deeply to clients, clarify goals, and create plans that genuinely change lives. They no longer wrestle with laundry, scheduling, or empty waiting rooms. Instead, they are surrounded by a multidisciplinary team that shares their purpose and a clinic space that inspires confidence - oversized rooms, abundant light, and professional design. In short, they rediscover why they became practitioners in the first place.

Who You Are

  • Licensed and in good standing with your regulatory college.
  • Passionate about helping clients achieve goals that matter.
  • Curious, collaborative, and eager to grow in a fast-paced, supportive environment.
  • Ready to join one of the fastest-growing healthcare companies in Canada.

Check out Openings at CARESPACE Health+Wellness for more information.


Apply Now

So let us be direct: if you want a better way to practice, with clients, colleagues, and a company that grows when you do, then CARESPACE is where you belong.

Apply today!

Employment Type: OTHER

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