Provide entry-level help desk support for hardware, software, and access issues * Troubleshoot technical problems including connectivity, login, performance, and applications * Deliver in-person and ...
Provide entry-level help desk support for hardware, software, and access issues * Troubleshoot technical problems including connectivity, login, performance, and applications * Deliver in-person and ...
Preserve and grow your knowledge of help desk procedures, products and services Qualifications What you bring * Bilingualism in French and English is a requirement * Ability to support remotely ...
Preserve and grow your knowledge of help desk procedures, products and services Qualifications What you bring * Bilingualism in French and English is a requirement * Ability to support remotely ...
Virtual support and/or help desk experience an asset * Experience in providing IT support to a high performing organization an asset * Experience in working at an incoming IT support call center an ...
Virtual support and/or help desk experience an asset * Experience in providing IT support to a high performing organization an asset * Experience in working at an incoming IT support call center an ...
Virtual support and/or help desk experience an asset * Experience in providing IT support to a high performing organization an asset * Experience in working at an incoming IT support call center an ...
Virtual support and/or help desk experience an asset * Experience in providing IT support to a high performing organization an asset * Experience in working at an incoming IT support call center an ...
L1 Support Hero
Ottawa, ON · On-site
Qualifications & Experience 1+ years of experience in IT support, help desk, or customer service role within a technical environment. Fluency in French and English Basic understanding of Windows ...
New
Quick apply
L1 Support Hero
Ottawa, ON · On-site
Qualifications & Experience 1+ years of experience in IT support, help desk, or customer service role within a technical environment. Fluency in French and English Basic understanding of Windows ...
New
L1 Support Hero
Ottawa, ON · On-site
CA$40K - CA$60K/yr
Qualifications & Experience 1+ years of experience in IT support, help desk, or customer service role within a technical environment. Fluency in French and English Basic understanding of Windows ...
L1 Support Hero
Ottawa, ON · On-site
CA$40K - CA$60K/yr
Qualifications & Experience 1+ years of experience in IT support, help desk, or customer service role within a technical environment. Fluency in French and English Basic understanding of Windows ...
You will provide support via incoming calls/emails and help analyze, troubleshoot, and resolve ... Preserve and grow your knowledge of help desk procedures, products and services Qualifications What ...
You will provide support via incoming calls/emails and help analyze, troubleshoot, and resolve ... Preserve and grow your knowledge of help desk procedures, products and services Qualifications What ...
Product Support Specialist (Remote within Canada)
Ottawa, ON · On-site +1
CA$55K/yr
Manage and update the help desk ticketing system with descriptions of support incidents, conversations, and correspondence with clients. * Manage multiple support channels including telephone and ...
Product Support Specialist (Remote within Canada)
Ottawa, ON · On-site +1
CA$55K/yr
Manage and update the help desk ticketing system with descriptions of support incidents, conversations, and correspondence with clients. * Manage multiple support channels including telephone and ...
Manage and update the help desk ticketing system with descriptions of support incidents, conversations, and correspondence with clients. * Manage multiple support channels including telephone and ...
Quick apply
Manage and update the help desk ticketing system with descriptions of support incidents, conversations, and correspondence with clients. * Manage multiple support channels including telephone and ...
Conduct research on computer products in support of PC procurement and development efforts ... of help sheets and frequently asked questions lists for end users. * Required to liaison with ...
Conduct research on computer products in support of PC procurement and development efforts ... of help sheets and frequently asked questions lists for end users. * Required to liaison with ...
... supported. Over the years, we developed a work culture where the potential of every employee is ... Provide prospective Residents with related information and forms, helping to fill-out applications ...
Quick apply
... supported. Over the years, we developed a work culture where the potential of every employee is ... Provide prospective Residents with related information and forms, helping to fill-out applications ...
... supported. Over the years, we developed a work culture where the potential of every employee is ... Provide prospective Residents with related information and forms, helping to fill-out applications ...
... supported. Over the years, we developed a work culture where the potential of every employee is ... Provide prospective Residents with related information and forms, helping to fill-out applications ...
Entry Level Recruiter | Sales Trainee
$42.50K - $57.50K/yr
... help us advance the careers of skilled professionals doing impactful work. Building trusted ... supporting engineering and science initiatives that advance how companies serve the world. Our ...
Entry Level Recruiter | Sales Trainee
$42.50K - $57.50K/yr
... help us advance the careers of skilled professionals doing impactful work. Building trusted ... supporting engineering and science initiatives that advance how companies serve the world. Our ...
Entry Level Recruiter | Sales Trainee
Ottawa, ON · On-site
CA$198K/yr
... help us advance the careers of skilled professionals doing impactful work. Building trusted ... supporting engineering and science initiatives that advance how companies serve the world. Our ...
Entry Level Recruiter | Sales Trainee
Ottawa, ON · On-site
CA$198K/yr
... help us advance the careers of skilled professionals doing impactful work. Building trusted ... supporting engineering and science initiatives that advance how companies serve the world. Our ...
Entry Level Recruiter | Sales Trainee
$42.50K - $57.50K/yr
... help us advance the careers of skilled professionals doing impactful work. Building trusted ... supporting engineering and science initiatives that advance how companies serve the world. Our ...
Entry Level Recruiter | Sales Trainee
$42.50K - $57.50K/yr
... help us advance the careers of skilled professionals doing impactful work. Building trusted ... supporting engineering and science initiatives that advance how companies serve the world. Our ...
Entry Level Recruiter | Sales Trainee
Ottawa, ON · On-site
CA$198K/yr
... help us advance the careers of skilled professionals doing impactful work. Building trusted ... supporting engineering and science initiatives that advance how companies serve the world. Our ...
Entry Level Recruiter | Sales Trainee
Ottawa, ON · On-site
CA$198K/yr
... help us advance the careers of skilled professionals doing impactful work. Building trusted ... supporting engineering and science initiatives that advance how companies serve the world. Our ...
Orthodontic Coordinator
Kanata, ON · On-site
This is a hybrid front desk role with additional clinical and financial responsibilities. The ... You take pride in supporting your team and helping create an excellent experience for every patient ...
Quick apply
Orthodontic Coordinator
Kanata, ON · On-site
This is a hybrid front desk role with additional clinical and financial responsibilities. The ... You take pride in supporting your team and helping create an excellent experience for every patient ...
As a valued team member, your mission will be to help our patients be healthier at home, while you ... Provide back-up support to other positions, as required Team/Department: Supply & Equipment Desk ...
As a valued team member, your mission will be to help our patients be healthier at home, while you ... Provide back-up support to other positions, as required Team/Department: Supply & Equipment Desk ...
As a valued team member, your mission will be to help our patients be healthier at home, while you ... Provide back-up support to other positions, as required Team/Department: Supply & Equipment Desk ...
As a valued team member, your mission will be to help our patients be healthier at home, while you ... Provide back-up support to other positions, as required Team/Department: Supply & Equipment Desk ...
... will be to help our patients be healthier at home, while you benefit from our supports for ... The work location is dependent on desk space availability and may be the work location of the ...
... will be to help our patients be healthier at home, while you benefit from our supports for ... The work location is dependent on desk space availability and may be the work location of the ...
Entry Level Help Desk Support information
What are the key skills and qualifications needed to thrive as an Entry Level Help Desk Support, and why are they important?
To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.
What are some common challenges faced by entry level help desk support professionals, and how can they be managed?
Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.
What are Entry Level Help Desk Support roles?
Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.
What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?
| Aspect | Entry Level Help Desk Support | Technical Support Specialist |
|---|---|---|
| Required Certifications | CompTIA A+ often preferred | CompTIA A+ or Network+ common |
| Work Environment | Help desk, call centers, on-site support | Customer sites, remote support, call centers |
| Industry Usage | IT, tech companies, small businesses | IT, telecommunications, software firms |
| Common Search Intent | Entry level support roles, troubleshooting basics | Technical troubleshooting, advanced support tasks |
Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.
What are popular job titles related to Entry Level Help Desk Support jobs in Kanata, ON? For Entry Level Help Desk Support jobs in Kanata, ON, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk Support jobs in Kanata, ON look for? The top searched job categories for Entry Level Help Desk Support jobs in Kanata, ON are:
What cities near Kanata, ON are hiring for Entry Level Help Desk Support jobs? Cities near Kanata, ON with the most Entry Level Help Desk Support job openings:
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 11 days ago
Job description
The Organization
The National Aboriginal Capital Corporations Association ("NACCA") is dedicated to stimulating economic growth for all Indigenous people in Canada, driven by a network of over 50 Indigenous Financial Institutions (IFIs). Our mission is to ignite economic progress for all Indigenous communities by empowering entrepreneurs and advancing prosperity. We champion Indigenous economic development through unified representation, transparent reporting of IFI accomplishments, strategic partnerships, and targeted programs and services tailored to the specific needs of IFIs.
Why NACCA?
- Attractive compensation package with excellent benefits, including;
- Health, Paramedical, Vision, Dental, and Employee Family Assistance Program.
- Defined Benefits Pension Plan.
- Supportive workplace environment and benefits focused on Indigenous culture and sensitivity.
- Ongoing Professional Development.
- Scheduling to support work-life balance.
- Paid Time Off including:
- 14 Statutory Holidays for Full-Time Employees.
- Sick Time.
- Competitive Vacation Time/Pay.
- Personal Days.
- December Holiday Period.
Position Summary
NACCA is seeking a motivated IT Student who is looking to begin or transition into a career in Information Technology. This entry-level role is designed for individuals with foundational technical knowledge who are eager to learn through hands-on experience, mentorship, and on-the-job training.
The IT Student will support the IT Specialist in daily operations, help desk activities, and basic IT administration while developing practical skills in a collaborative and supportive environment.
Key Responsibilities
- Provide entry-level help desk support for hardware, software, and access issues
- Troubleshoot technical problems including connectivity, login, performance, and applications
- Deliver in-person and remote IT support in a hybrid environment
- Set up, deploy, maintain, and organize laptops and IT equipment
- Support onboarding and offboarding by preparing devices and managing access
- Track IT inventory and assist with asset lifecycle management
- Perform basic IT administration tasks and user support
- Administer Microsoft 365 accounts (setup, password resets, permissions)
- Assist with software installation, updates, and system configuration
- Support basic networking tasks (equipment setup, cabling, connectivity)
- Monitor systems and escalate issues when needed
- Assist in testing and implementing new tools and system updates
- Document issues, solutions, and procedures
- Support cybersecurity practices and device compliance
- Participate in mentorship and continuous improvement initiatives
Qualifications
Education
- Currently in a second or third year of an IT-related program or seeking entry into an IT career pathway.
- A combination of relevant education or experience will be considered.
Experience
- Experience with networking concepts or prior IT exposure
- Candidates pursuing a career transition into IT
- Experience assisting with troubleshooting or technical support
Abilities, Knowledge & Skills
- Basic computer literacy
- Familiarity with Microsoft Office 365
- Comfortable working with IT hardware and technical equipment
- Strong problem-solving mindset
- Willingness to learn
- Ability to follow guidance
- Ability to work collaboratively within a team
Primary Location: Ottawa, Ontario. NACCA operates on a hybrid work model. Remote work arrangements may be considered based on organizational needs and role responsibilities.
Preference will be given to qualified individuals of Indigenous ancestry, in accordance with Section 24.1 of the Ontario Human Rights Code and other applicable human rights legislation.
The National Aboriginal Capital Corporations Association is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity or interviewing, please advise if you require accommodation.