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Entry Level Help Desk Support Jobs in Hamilton, ON

Wajax

Business Systems Support

Mississauga, ON · On-site

Monitors incoming business system support requests, closing the loop and meeting the established SLA's using the IS Help Desk ticketing tool. Provides phone, online, and situational in-person support ...

Magna

Helpdesk Tchnician

Guelph, ON

CA$71K - CA$79K/yr

At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and ...

Dexian

Bilingual IT support

Burlington, ON

Customer Support Specialist Location : Burlington ON L7N 3N8 (Hybrid) Duration - 4 months ... Experience Prior experience working in an IT Service Desk, Help Desk, or Customer Call Center ...

Primerica

Technology Support Specialist

Mississauga, ON · On-site

CA$100/hr

Minimum 1 year experience in IT Help Desk role * Good understanding of computer hardware and ... Ability to troubleshoot and diagnose first level support calls * Excellent communications and ...

Finastra

Sales Operations Analyst

Mississauga, ON · Hybrid

In this role, you will help keep sales processes moving by supporting deal-related requests ... Participate in weekly Executive Deal Desk meetings in a coordination capacity, including agenda ...

Faire

IT Support Technician

Kitchener, ON · On-site

CA$30.30 - CA$41.85/hr

Help solve unexpected or unusual technical problems and become someone the team can rely on in those moments Qualifications: * 2+ years of experience in an IT Support, Help Desk, or deskside role

Third Octet

IT Support Analyst

Mississauga, ON · On-site +1

Role Summary At Third Octet, the Service Desk Analyst represents the technical front line between ... Using your problem-solving skills and ability to connect with people, you will help users overcome ...

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Entry Level Help Desk Support information

See Hamilton, ON salary details

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How much do entry level help desk support jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for entry level help desk support in Hamilton, ON is $16.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.02 and $18.23 per hour, depending on experience, location, and employer.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are popular job titles related to Entry Level Help Desk Support jobs in Hamilton, ON?

For Entry Level Help Desk Support jobs in Hamilton, ON, the most frequently searched job titles are:

What job categories do people searching Entry Level Help Desk Support jobs in Hamilton, ON look for?

The top searched job categories for Entry Level Help Desk Support jobs in Hamilton, ON are:

What cities near Hamilton, ON are hiring for Entry Level Help Desk Support jobs?

Cities near Hamilton, ON with the most Entry Level Help Desk Support job openings:

Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Hamilton, ON as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 25% Part Time, and 5% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $33,532 per year, or $16.1 per hour.

IT Helpdesk Administrator

Pharma Medica Research Inc.

Mississauga, ON • On-site

CA$45K - CA$50K/yr

Full-time

Posted 15 days ago

Job description


Duties and Responsibilities

Responsibilities include but are not limited to:

1. Manage the Help Desk as the primary point of contact for all IT support inquiries, providing
initial troubleshooting and assistance.

2. Provide support for hardware, peripherals, and network access.

3. Assist users with office productivity applications and other assigned software, offering
guidance and troubleshooting as needed.

4. Research various problems to provide appropriate responses to end users, be able to do basic
troubleshooting and assist users through simple procedures.

5. Monitor voice mail, e-mail, messages, and related information for support inquiries.
Coordinate and maintain a log of request activities of the Help Desk, be able to prioritize
service requests according to importance, i.e., emergency, immediate, high priority,
moderate, general or suggestion.

6. Administer computer accounts, manage user access, and handle password-related issues to
maintain security and functionality.

7. Manage the inventory of IT assets, including hardware, software, and licenses, and handle
requisitions, purchase orders, and asset tagging.

8. Generate requisitions, purchase orders, receiving, and asset tags, forwarding all appropriate
information to the accounts payable office.

9. Provide on-site IT support during clinical trials, collaborate with other departments to ensure
IT infrastructure supports LAB and clinical activities, and serve as a backup for related IT
services.

10. Develop, document, and maintain Standard Operating Procedures (SOPs) and IT processes,

ensuring consistency and regulatory compliance.

11. Manage and support Office 365 environments, including email, collaboration tools, and user

accounts, ensuring secure and efficient communication within the organization.

12. Administer Microsoft Intune for device management, ensuring all endpoints are secure and

compliant with organizational policies.

13. Manage SharePoint sites, including permissions, site creation, and content management,

ensuring that research teams have secure and efficient access to necessary resources.

14. Other duties as required.