ZipRecruiter

Log In

2

Entry Level Help Desk Support Jobs in Hamilton, ON

IT Force

MSP Service Desk Analyst I

Burlington, ON · On-site

... helpdesk support. We have an impressive customer satisfaction rating as it is our mandate to ... The Opportunity We are looking for a Service Desk Analyst Level Ito ensure our clients IT systems ...

IT Force

MSP Service Desk Analyst I

Burlington, ON · On-site

CA$40K - CA$50K/yr

... helpdesk support. We have an impressive customer satisfaction rating as it is our mandate to ... The Opportunity We are looking for a Service Desk Analyst Level I to ensure our client's IT systems ...

Wajax

IT ASSOCIATE NETWORK ADMINISTRATOR

Mississauga, ON · On-site

CA$50K - CA$55K/yr

Support other project initiatives and IT Help Desk ticket requests as required; The Candidate Education: College Diploma or University Degree (BA /Information Technology), Microsoft Azure ...

Third Octet

IT Support Analyst

Mississauga, ON · On-site +1

Role Summary At Third Octet, the Service Desk Analyst represents the technical front line between ... Using your problem-solving skills and ability to connect with people, you will help users overcome ...

YWCA Hamilton

RELIEF FRONT DESK RECEPTIONIST

Hamilton, ON · On-site

CA$22.16 - CA$23.05/hr

... in a friendly and helpful manner; accurately redirects or escalates as required; Works in ... Supports YWCA Hamilton mission, vision and values; Perform other duties as required. WORKING ...

next page

Showing results 1-20

All JobsHelp Desk Support JobsEntry Level Help Desk Support JobsEntry Level Help Desk Support Jobs in Hamilton, ON

Entry Level Help Desk Support information

See Hamilton, ON salary details

$9

$16

$20

How much do entry level help desk support jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for entry level help desk support in Hamilton, ON is $16.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.02 and $18.23 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk Support, and why are they important?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are Entry Level Help Desk Support roles?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.
What are popular job titles related to Entry Level Help Desk Support jobs in Hamilton, ON? For Entry Level Help Desk Support jobs in Hamilton, ON, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk Support jobs in Hamilton, ON look for? The top searched job categories for Entry Level Help Desk Support jobs in Hamilton, ON are:
What cities near Hamilton, ON are hiring for Entry Level Help Desk Support jobs? Cities near Hamilton, ON with the most Entry Level Help Desk Support job openings:
Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Hamilton, ON as of July 2026, with employment types broken down into 72% Full Time, 26% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $33,532 per year, or $16.1 per hour.
MSP Service Desk Analyst I

MSP Service Desk Analyst I

Prime Wireless

Burlington, ON

Full-time

Medical, Dental, Vision, Life

Posted 7 days ago

Job description

About IT Force

IT Force is a well-established IT Managed Services Provider in Burlington, Ontario. Established in 1999, it is our mission to make our client's technology EASY, ACCESSIBLE and SAFE. We manage our client's IT infrastructure including security, backup, cloud solutions and helpdesk support.

We have an impressive customer satisfaction rating as it is our mandate to deliver our clients White Glove Service with Military Precision.

The Opportunity

We are looking for a Service Desk Analyst Level Ito ensure our client's IT systems are robust, reliable, safe and operate efficiently.

In this role,you will work in-office with your colleagues as well as directly our clients. Regular hours are 8:15am - 5:00pm with a 1 hour lunch break, Monday to Friday.

Some of the non-technical responsibilities of this role are:

  • Ensure service tickets in the PSA system are complete and accurate.
  • Ensure all communications, issues and activities are documented in the PSA & documentation systems.
  • Ensure service tickets are completed expediently and according to process.
  • Verify your solution has been tested and the client is satisfied before completing the ticket.
  • Ensure your solutions adhere to security best practices across client and internal systems.
  • Encourage clients to complete the CSAT surveys upon completing the ticket.
  • Ensure centralized systems are configured, functioning as expected, and alerts/errors are resolved
  • Attend and participate in company/team events, meetings and collaborations.

What's in it for you?

  • Competitive compensation & employee benefits plan
  • 10% Bonus eligibility, reviewed and paid quarterly
  • Open, flexible culture

On-the-job training

While you work, we will train you, certify you, and make sure you have all the tools to do a great job! Some of the certifications you will receive (if you do not already have them) are:

  • CompTIA Tech+
  • Microsoft Endpoint Administrator
  • HDI Customer Service Representative

Some of the benefits you will receive:

  • Health, Drugs, Dental, Vision, Critical Illness, AD&D, Life & Disability Benefits
  • Free breakfast, lunch, snacks, and beverages
  • Monthly Fun @ IT Force events for you, spouse, and family

Your Skills & Experience

We're looking for someone with an IT degree or diploma, or at least 2 years of general experience.

You must already be comfortable managing:

  • Microsoft Windows operating systems
  • Microsoft 365 users & licensing

Some of the traits and behaviours of the ideal candidate for this position are:

  • Customer Focus - Showing empathy and further seeking to understand your customer's interests, needs, wants, priorities and situation.
  • Calming - The ability to significantly reduce or stop someone from feeling upset, angry, anxious, or excited.
  • Objective - Not influenced by personal feelings, biases, or opinions when representing information or handling a situation.
  • Thoroughness - Taking great care and attention to detail. Completed in all aspects, without errors or omissions.

Apply