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Entry Level Help Desk Support Jobs in Hamilton, ON

YWCA Hamilton

FRONT DESK RECEPTIONIST

Hamilton, ON

CA$22.16 - CA$23.05/hr

... in a friendly and helpful manner; accurately redirects or escalates as required; Works in ... Supports YWCA Hamilton mission, vision and values; Perform other duties as required. WORKING ...

YWCA Hamilton

RELIEF FRONT DESK RECEPTIONIST

Hamilton, ON · On-site

CA$22.16 - CA$23.05/hr

... in a friendly and helpful manner; accurately redirects or escalates as required; Works in ... Supports YWCA Hamilton mission, vision and values; Perform other duties as required. WORKING ...

Ricoh USA, Inc.

Specialist I, Customer Operations

Ottawa, ON · On-site

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Fleet and services management: consumables, escalation support, asset reporting, Service Level ... with customer Help Desk to monitor and manage all service related issues and escalations

New

BDO Canada

Technical Support Analyst

Oakville, ON

CA$56K - CA$84K/yr

  • PTO

Deliver in-person, service desk queue, and remote desktop support to customers. * Maintain ... We help you become a better professional within our services, industries, and markets with ...

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All JobsHelp Desk Support JobsEntry Level Help Desk Support JobsEntry Level Help Desk Support Jobs in Hamilton, ON

Entry Level Help Desk Support information

See Hamilton, ON salary details

$9

$16

$20

How much do entry level help desk support jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for entry level help desk support in Hamilton, ON is $16.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.02 and $18.23 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What are popular job titles related to Entry Level Help Desk Support jobs in Hamilton, ON?

For Entry Level Help Desk Support jobs in Hamilton, ON, the most frequently searched job titles are:

What job categories do people searching Entry Level Help Desk Support jobs in Hamilton, ON look for?

The top searched job categories for Entry Level Help Desk Support jobs in Hamilton, ON are:

What cities near Hamilton, ON are hiring for Entry Level Help Desk Support jobs?

Cities near Hamilton, ON with the most Entry Level Help Desk Support job openings:

Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Hamilton, ON as of July 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, 1% Temporary, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $33,532 per year, or $16.1 per hour.

Front Desk Associate Full Time Monday to Friday PM

Planet Fitness - Easy Mile Fitness

Saint Catharines, ON • On-site

Full-time

Retirement

Posted 5 days ago

Job description

Who We Are:
At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!
Joining the PF family means being part of a company that is based on an established culture and strong set of values.  It is being a part of a supportive, engaging team that cares about bettering the health and wellbeing of the community in an environment where everyone feels like they belong. It is having fun at work while creating member experiences that consistently exceed their expectations. It means being part of a brand that you can be proud of!
We are looking to fill this position with a schedule of Monday through Friday from 2PM-10PM.
Who You Are:
All of our Team Members at Planet Fitness share one thing in common – a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone®. Characteristics that will make you a perfect match for our Front Desk Associate:
  • Exhibit a positive and upbeat attitude.
  • Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.
  • Pride yourself on your work while being punctual, reliable, and dependable.
  • Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
  • Act with integrity and show respect to everyone around you.
  • Exhibit strong communication skills and have an ability to listen and empathize.
  • Inspire and motivate others to achieve their goals.
  • Are a quick study with the ability to apply what you have learned during online and hands-on training.
About the Front Desk Associate Role:
As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” member experience! Daily responsibilities for the Front Desk Associate also include:
  • Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
  • Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
  • Resolve member concerns and escalate to a Manager as needed.
  • Answer phones in a friendly manner and assist callers with their inquiries.
  • Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
  • Perform prospective member calls and tours; assessing their membership needs.
  • Execute retail transactions with accuracy and drive sales goals.
  • Resolve member concerns and escalate to a Manager as needed.
  • Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.
  • Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
  • Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
  • Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)
More reasons to join Planet Fitness!

  • Free Black Card Membership
  • 401(K) and Roth Retirement Savings Plan
  • Employee perks and discounts
  • Engaging team-building competitions and social events
About Your Qualifications:
  • 6-12 months of experience in a customer service environment is preferred
  • Willing to become CPR/AED Certified (Training provided by Planet Fitness)
  • Basic computer proficiency