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Weekend Helpdesk Jobs in Hamilton, ON (NOW HIRING)

BGBx

Helpdesk Manager

Ottawa, ON

CA$105K - CA$150K/yr

Helpdesk Manager Position Overview The Helpdesk Manager is responsible for leading the day-to-day operations of the IT Helpdesk, ensuring timely and effective support for all end-user technology ...

BGBx

Helpdesk Manager

Hamilton, ON

CA$105K - CA$150K/yr

Helpdesk Manager Position Overview The Helpdesk Manager is responsible for leading the day-to-day operations of the IT Helpdesk, ensuring timely and effective support for all end-user technology ...

BGBx

Helpdesk Manager

Mississauga, ON

CA$105K - CA$150K/yr

Helpdesk Manager Position Overview The Helpdesk Manager is responsible for leading the day-to-day operations of the IT Helpdesk, ensuring timely and effective support for all end-user technology ...

BGBx

Helpdesk Manager

Brampton, ON

CA$105K - CA$150K/yr

Helpdesk Manager Position Overview The Helpdesk Manager is responsible for leading the day-to-day operations of the IT Helpdesk, ensuring timely and effective support for all end-user technology ...

BALANCED PLUS INC.

Be Seen First

IT Helpdesk Manager

Mississauga, ON · On-site

CA$80K - CA$120K/yr

We are looking for a dynamic IT Helpdesk Manager to lead our support team, elevate our service standards, and drive key operational projects. Position Overview As the IT Helpdesk Manager, you will ...

Uottawa

CUPE - Fall 2026 - TA - EPI5240

Ottawa, ON

CA$31.89 - CA$50.25/hr

TAs will help with writing and reviewing new exam questions. * TAs may need to help prepare the classroom by helping to move desks/chairs and solve technical problems. * TAs willhelp toproctor exams ...

Arctic Glacier

Driver Helper

Mississauga, ON

$17.60/hr

Driver Helper - Seasonal Reporting to the Distribution Manager, the Driver Helper is responsible ... Must be available to work evenings, weekends, and holidays as required. Candidate Qualifications:

Camis

Help Desk Technician III

Guelph, ON · On-site

Help Desk Technician III About the Role Were looking for a skilled and experienced Help Desk Technician III to provide advanced technical support and leadership across our help desk operations. This ...

Camis

Help Desk Technician III

Guelph, ON · On-site

Help Desk Technician III About the Role We're looking for a skilled and experienced Help Desk Technician III to provide advanced technical support and leadership across our help desk operations. This ...

Reddy Ice Corporation

Driver Helper

Mississauga, ON · On-site

Job Requisition JR24303 Worker Time Type Full time Worker Sub-Type Seasonal Shift POSITION PURPOSE: This role accelerates business values by uploading and stacking products and in directing vehicles ...

Reddy Ice Corporation

Driver Helper

Mississauga, ON

Job Requisition JR24304 Worker Time Type Full time Worker Sub-Type Seasonal Shift POSITION PURPOSE: This role accelerates business values by uploading and stacking products and in directing vehicles ...

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All JobsHelpdesk JobsWeekend Helpdesk JobsWeekend Helpdesk Jobs in Hamilton, ON

Weekend Helpdesk information

See Hamilton, ON salary details

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How much do weekend helpdesk jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for weekend helpdesk in Hamilton, ON is $18.86, according to ZipRecruiter salary data. Most workers in this role earn between $13.32 and $21.50 per hour, depending on experience, location, and employer.

What is a Weekend Helpdesk job?

A Weekend Helpdesk job involves providing IT or customer support outside regular business hours, typically on weekends. Responsibilities may include troubleshooting technical issues, assisting users with account access, and resolving service requests. These roles are common in industries requiring 24/7 support, such as IT services, healthcare, and e-commerce. Strong communication and problem-solving skills are essential for success in this position.

What are the key skills and qualifications needed to thrive in the Weekend Helpdesk position, and why are they important?

To thrive as a Weekend Helpdesk, you need strong troubleshooting skills, basic IT knowledge, and experience with customer support, commonly backed by a high school diploma or associate degree in a technology-related field. Familiarity with ticketing systems (like Zendesk or ServiceNow), remote desktop tools, and standard office software is highly beneficial. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These abilities are essential for quickly resolving user issues, ensuring customer satisfaction during weekend hours when full support teams may not be available.

What are typical challenges faced by Weekend Helpdesk staff, and how are they addressed?

Weekend Helpdesk staff often handle technical issues that arise during off-peak times when limited in-person IT resources are available. This requires strong problem-solving abilities and the capacity to work independently, as immediate escalation options may be fewer than during regular business hours. However, most employers provide remote support tools, comprehensive knowledge bases, and clear escalation protocols to help you succeed. The ability to address a wide range of inquiries efficiently not only develops your technical skills but also builds customer service expertise applicable to future roles.

What are the most commonly searched types of Helpdesk jobs in Hamilton, ON? The most popular types of Helpdesk jobs in Hamilton, ON are:
What are popular job titles related to Weekend Helpdesk jobs in Hamilton, ON? For Weekend Helpdesk jobs in Hamilton, ON, the most frequently searched job titles are:
What job categories do people searching Weekend Helpdesk jobs in Hamilton, ON look for? The top searched job categories for Weekend Helpdesk jobs in Hamilton, ON are:
What cities near Hamilton, ON are hiring for Weekend Helpdesk jobs? Cities near Hamilton, ON with the most Weekend Helpdesk job openings:
Weekend Helpdesk jobs near you
Infographic showing various Weekend Helpdesk job openings in Hamilton, ON as of July 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,228 per year, or $18.9 per hour.

Helpdesk Manager

BGBx

Ottawa, ON

CA$105K - CA$150K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 20 days ago

Job description

About Us

At BGBx, we're driven by a simple idea: breakthrough thinking creates breakthrough impact. As an independent commercial solutions partner to pharmaceutical and life science companies, we bring together strategists, scientists, communicators, creatives, technologists, and data experts to tackle some of healthcare's most important challenges.

Our teams work across consulting and communications to help clients shape strategy, launch innovations, engage stakeholders, and drive meaningful results throughout the product lifecycle. The work is complex, fast-moving, and deeply connected to improving lives, creating opportunities for curious minds to make a real difference every day.

If you're energized by collaboration, inspired by innovation, and motivated by work that matters, you'll find a place to grow, contribute, and make a meaningful impact at BGBx.

Helpdesk Manager

Position Overview

The Helpdesk Manager is responsible for leading the day-to-day operations of the IT Helpdesk, ensuring timely and effective support for all end-user technology needs.

The Helpdesk Manager will drive service excellence, manage workflows and SLAs, and continuously improve support processes. This individual will collaborate closely with infrastructure and engineering teams to resolve complex issues, enhance system performance, and ensure alignment with broader IT strategy. Additionally, this role plays a key part in onboarding, asset management, and maintaining a seamless technology experience for employees in a fast-paced environment.

Role Requirements:

  • Oversee intake, triage, prioritization, and resolution of IT support tickets, ensuring SLAs are consistently met
  • Act as an escalation point for complex or high-priority technical issues, coordinating with internal teams and external vendors as needed
  • Install, configure, and maintain end-user hardware and software, including desktops/laptops (PC & Mac), mobile devices, telephones, and peripherals
  • Troubleshoot Level 1 & 2 issues across hardware, software, networking, and SaaS applications
  • Support onboarding and offboarding processes, including device setup, system access, and employee moves
  • Manage user accounts, permissions, and security groups in alignment with company policies
  • Partner with infrastructure, network, and systems teams to resolve advanced technical issues and improve system reliability
  • Monitor helpdesk performance metrics (ticket volume, resolution time, customer satisfaction) and report on trends and improvements
  • Develop, maintain, and enhance knowledge base documentation to improve first-touch resolution and enable self-service
  • Establish and refine standard operating procedures (SOPs) to streamline helpdesk operations
  • Perform system updates, patch management, and desktop imaging to ensure security and optimal performance
  • Train and support end-users on hardware, software, and best practices
  • Ensure adherence to company security policies and relevant regulatory requirements
  • Participate in on-call rotation and provide support outside standard hours as needed

Preferred Qualifications:

  • 3-5 years of experience in IT support or helpdesk roles, with at least 1-2 years in a leadership capacity
  • Experience managing or mentoring IT support teams in a corporate environment
  • Strong knowledge of operating systems (Windows, macOS), mobile platforms (iOS, Android), and common hardware
  • Experience with Office 365 and other cloud-based SaaS applications
  • Familiarity with helpdesk ticketing systems and IT service management tools
  • Understanding of networking fundamentals, including TCP/IP, Wi-Fi, VPN, and remote access tools (RDP)
  • Experience with device provisioning and configuration and endpoint management
  • Exposure to audio/visual and basic network infrastructure is a plus
  • Familiarity with ITIL or similar frameworks is a plus
  • Strong troubleshooting, problem-solving, and analytical skills
  • Excellent communication and interpersonal skills with a strong customer service orientation
  • Ability to prioritize and manage multiple tasks in a fast-paced environment

Salary Range: $105,000 - $150,000 CAD

The salary range provided represents what a potential hire may expect to earn in this role at BGBx. Actual salary decisions will be influenced by several factors that we use to determine overall fit, including experience (both direct and indirect), education, training, demonstrated qualifications, and organizational need. Salary is only one component of the total rewards package offered at BGBx.

What We Offer

At BGBx, we invest in our people because exceptional talent drives exceptional work. We provide a competitive rewards package designed to support your health, well-being, professional growth, and life outside of work.

Our benefits package typically includes health care insurance, retirement plans, generous paid time off and holidays, wellness benefits, life insurance, learning and development opportunities, and other resources that support our employees throughout their careers. Additional benefits may be available based on your location. Beyond benefits, you'll find a culture built on collaboration, innovation, inclusion, and the opportunity to make a meaningful impact on healthcare and the people it serves.

BGBx is an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, age, national origin, citizenship status, sexual orientation, disability, veteran status or any category or class of person protected by law.