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Commission Microsoft Help Desk Jobs in Hamilton, ON

Calligo

Service Desk Consultant

Oakville, ON · On-site

Experience of PSA platforms for Service Desk operations, Halo specifically being an advantage ... Working knowledge of Microsoft Azure and Microsoft 365 * Notions in networking and security

TEEMA

Client Manager / Recruiter

Ottawa, ON · Remote

CA$100K - CA$150K/yr

At TEEMA you run your desk like a business, not an employee. WHO WE ARE We've reimagined the ... commission-only environment · Confidence using CRM systems and Microsoft Office tools · ...

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What is the difference between Commission Microsoft Help Desk vs Microsoft Support Specialist?

AspectCommission Microsoft Help DeskMicrosoft Support Specialist
CertificationsBasic IT certifications, Microsoft certifications often preferredMicrosoft certifications, CompTIA A+ or Network+
Work EnvironmentHelp desk centers, remote support, on-siteHelp desk, remote troubleshooting, on-site support
Employer & IndustryIT service providers, corporate IT departmentsMicrosoft partner companies, corporate IT teams
Search & Comparison IntentCustomer support, troubleshooting, help desk rolesTechnical support, product troubleshooting, support roles

Commission Microsoft Help Desk and Microsoft Support Specialist roles share similar certifications and work environments, focusing on troubleshooting and customer support. However, Help Desk roles often emphasize initial customer contact, while Support Specialists handle more complex technical issues. Both are vital in IT support, with overlapping skills but different scope of responsibilities.

What are popular job titles related to Commission Microsoft Help Desk jobs in Hamilton, ON? For Commission Microsoft Help Desk jobs in Hamilton, ON, the most frequently searched job titles are:
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What cities near Hamilton, ON are hiring for Commission Microsoft Help Desk jobs? Cities near Hamilton, ON with the most Commission Microsoft Help Desk job openings:
Commission Microsoft Help Desk jobs near you
Infographic showing various Commission Microsoft Help Desk job openings in Hamilton, ON as of May 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 83% In-person, and 17% Hybrid job distribution.

Service Desk Consultant

Calligo

Oakville, ON • On-site

Full-time

Medical, Life, PTO

Posted 8 days ago

Job description

Why this opportunity at Calligo?
Calligo is the world's first end-to-end managed data services provider, with a global track record in improving organizations' productivity & profitability by making their data more available, secure and safe.
Connect with colleagues globally
Working closely with colleagues across the UK, Europe and North America we have vibrant, modern office spaces all over the world! This is an exciting role for an individual to join the Service Operations team.
Supportive and dynamic team
You'll be joining our award-winning team and play a role in a successful company that will allow you to build your technical skills and have an incredible growth path.
We know how hard our employees work and that our success comes from our people - a safe and supportive culture and employee wellbeing are at the heart of what we do.
Interested?
The role would be well suited to an individual who is "client-first" approach, that prioritizes client needs, building trust and long-term partnerships.  The successful individual can convey their technical knowledge to our clients by providing superior technical support, troubleshooting and resolving both basic and advanced technical support requests.
**Calligo Canada is an equal opportunity employer and we are committed to achieving greater accessibility by providing accommodation for people with disabilities during our hiring process. Accommodations are available on request for qualified candidates during each stage of the recruitment process. 
  • Logging, categorization and resolution of incidents reported by customers of Calligo services
  • Effective escalation and handover of Incidents where it is not possible to resolve directly / alone
  • Clear, effective communication to customers and colleagues
  • Ownership and management of Service Tickets to which they have been assigned
  • Provide reporting as required to line manager
  • Effective and professional handover between team members.
  • Complete all work in accordance with the internal compliance procedures
  • Create and maintain documentation
  • Maintain and develop professional skill set
  • Support and knowledge share with other members of the team
  • Foster strong working relationships with Calligo's customers
  • Possible onsite client visits required
  • Good communication skills both written and verbally in English
  • 2+ years technical experience gained in an internal IT team or within a consultancy
  • Experience of PSA platforms for Service Desk operations, Halo specifically being an advantage.
  • Proven track record in support methodologies, e.g. ITIL.
  • Sound problem analysis skills and an ability to manage and deliver under pressure in a Service Desk environment
  •  Experienced practical knowledge of Windows Server, Windows Client, Linux, and Active Directory
  • Experienced practical knowledge of VMware Infrastructure
  • Working knowledge of Microsoft Exchange
  • Working knowledge of Microsoft Azure and Microsoft 365
  • Notions in networking and security
  • Experience designing, installing, configuring and maintaining all types of server, storage and network hardware
  • Previous experience of working in a Customer Services/IT Service Desk role including use Service Desk management tools
  • Experience of IaaS & cloud environments and deployments
  • Certification in VMware product is an asset 
  • Certifications
    o   MS-900:Microsoft 365 Fundamentals
    o   ITIL v4 Foundation

Competencies
Core values include transparency, empathy, responsiveness, and proactive problem-solving. 
Core Values and Principles of a Client-First Culture
  • Empathy and Listening: Understanding the client's unique challenges and goals, treating them as if they are the only client.
  • Transparency and Trust: Being honest and transparent, which builds credibility.
  • Proactive Service: Anticipating needs before they arise, going beyond simple reactivity to provide solutions that exceed expectations.
  • Commitment to Success: Embedding client goals as the primary focus, aligning efforts to ensure their success.
  • Responsiveness and Reliability: Consistently delivering on promises and responding quickly to requests. 
  • Long-Term Partnership: Focusing on building long-term loyalty rather than just short-term transactions
  • Enthusiasm, Drive and Initiative
  • Ability to work alone and within a team
  • Ability to work to deadlines


What can Calligo offer YOU?
  • Training and development for career growth 
  • 25 Days Vacation, increasing with length of service
  • RRSP employer matching
  • Healthcare
  • Life Assurance
  • Flexible working
  • Paid family leave

Apply