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Entry Level Help Desk Support Jobs in Ontario (NOW HIRING)

PACE Resources Federal Credit Union

The Customer Relations Coordinator serves as the liaison between the customer and the software vendor from the assisting with the initial price quote and installation to help desk support and ...

Prime Wireless

MSP Service Desk Analyst I

Burlington, ON

  • Medical

  • Dental

  • Vision

  • Life

... helpdesk support. We have an impressive customer satisfaction rating as it is our mandate to ... The Opportunity We are looking for a Service Desk Analyst Level Ito ensure our client's IT systems ...

IT Force

MSP Service Desk Analyst I

Burlington, ON · On-site

CA$40K - CA$50K/yr

  • Medical

  • Dental

  • Vision

  • Life

... helpdesk support. We have an impressive customer satisfaction rating as it is our mandate to ... The Opportunity We are looking for a Service Desk Analyst Level I to ensure our client's IT systems ...

Mortgage Automator

Helpdesk Technician

Toronto, ON · On-site

  • PTO

Tier 1 Support & Troubleshooting: Respond to and resolve incoming helpdesk tickets covering hardware, software, and connectivity issues in a timely, professional manner. * Onboarding & Offboarding:

Walmart

(CAN) Customer Service Desk Associate

Vaughan, ON · On-site

CA$17.75/hr

Customer Service Desk Support Helps customers with refunds, exchanges, questions, and directions in ... Meaningful Impact Take pride in helping customers save money and live better. The minimum rate of ...

Power Staffing Solutions

CA$65K - CA$70K/yr

  • Medical

  • Dental

Minimum 1+ year of experience in technical support, help desk, or end-user support * Hands-on experience supporting: * Microsoft Windows environments * PC hardware and peripherals * LAN/Wi-Fi ...

Finastra

Sales Operations Analyst

Mississauga, ON · Hybrid

  • Medical

  • Life

  • Retirement

  • PTO

In this role, you will help keep sales processes moving by supporting deal-related requests ... Participate in weekly Executive Deal Desk meetings in a coordination capacity, including agenda ...

Faire

IT Support Technician

Kitchener, ON

CA$30.30 - CA$41.85/hr

Help solve unexpected or unusual technical problems and become someone the team can rely on in those moments Qualifications: * 2+ years of experience in an IT Support, Help Desk, or deskside role

Desjardins Group

IT Support, Technician

Ottawa, ON · Remote

  • Medical

  • Retirement

  • PTO

The role of IT support technician provides user support and assistance for IT system applications ... Call centre/help desk experience * Strong communication skills in both French and English, both ...

Desjardins Group

IT Support, Technician

Burlington, ON · Remote

  • Medical

  • Retirement

  • PTO

The role of IT support technician provides user support and assistance for IT system applications ... Call centre/help desk experience * Strong communication skills in both French and English, both ...

Desjardins Group

IT Support, Technician

Mississauga, ON · Remote

  • Medical

  • Retirement

  • PTO

The role of IT support technician provides user support and assistance for IT system applications ... Call centre/help desk experience * Strong communication skills in both French and English, both ...

Desjardins Group

IT Support, Technician

Aurora, ON · Remote

  • Medical

  • Retirement

  • PTO

The role of IT support technician provides user support and assistance for IT system applications ... Call centre/help desk experience * Strong communication skills in both French and English, both ...

Yum! Brands

IT Service Desk Analyst

Vaughan, ON

CA$55K - CA$72K/yr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Provide Level 1 support to KFC restaurant team members via telephone, email and online in response ... Work typically performed at a desk/computer workstation * Access to necessary technology and ...

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All JobsHelp Desk Support JobsEntry Level Help Desk Support JobsEntry Level Help Desk Support Jobs in Ontario

Entry Level Help Desk Support information

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are popular job titles related to Entry Level Help Desk Support jobs in Ontario?

For Entry Level Help Desk Support jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching Entry Level Help Desk Support jobs in Ontario look for?

The top searched job categories for Entry Level Help Desk Support jobs in Ontario are:

What cities in Ontario are hiring for Entry Level Help Desk Support jobs?

Cities in Ontario with the most Entry Level Help Desk Support job openings:

Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Customer Service Rep I

PACE Resources Federal Credit Union

On-site

Full-time

Posted 8 days ago

Job description

As an employee of Print-O-Stat, the Customer Service Representative shall be committed to working in accordance with the Mission, Vision, Core Values and Guiding Principles of the Company.

SUMMARY:

The Customer Relations Coordinator serves as the liaison between the customer and the software vendor from the assisting with the initial price quote and installation to help desk support and subscription renewal. As a team member of Print-O-Stat, the Customer Service Rep will be part of a team that is making a positive impact on the community.  All employees can expect to work in a positive, friendly, and flexible environment.

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Prepare quotes and invoices for software product sales and enter purchase order information into TakeStock.
  • Verify credit worthiness of customers.
  • Manage customer service help line, answer customer questions, resolve problems or forward technical issues to technical support staff for resolution in a timely manner.
  • Track subscription renewals, prepare quotes for renewal and set up calendar reminders for sales staff to trigger follow up with customers.
  • Track sales information including revenue and cost of sale and prepare monthly report for inclusion in corporate sales report.
  • Respond to internal and external customer phone calls and emails.
  • Make effective decisions by analyzing information and considering priorities.
  • Foster positive internal and external relationships being attentive, friendly, helpful, courteous and professional.
  • Perform other essential duties as assigned by Manager

REQUIREMENTS & QUALIFICATIONS:

  • High School Diploma or equivalent
  • Previous customer service experience preferred

REQUIRED SKILLS & ABILITIES:

  • Excellent customer service skills
  • Exemplary communication skills
  • Proficiency in Microsoft Office Suites: Outlook, Word, Excel
  • Possess excellent attention to detail
  • Ability to work in a fast-paced environment
  • Ability to multi-task
  • Possess organizational and time management skills
  • Possess problem solving skills
  • General knowledge of software terminology
  • Experience with CRM software
  • Valid driver’s license

PHYSICAL REQUIREMENTS:

  • Prolonged periods of sitting at a desk and working on a computer
  • Must be able to lift up to 20 lbs at times

CORPORATE EXPECTATIONS:

In the performance of their respective tasks and duties all employees are expected to meet the following standards:

  • Perform quality work within deadlines with or without direct supervision
  • Interact professionally with other employees, customers and suppliers
  • Work effectively as a team contributor on all assignments
  • Comply with corporate policies and procedures
  • Follow workplace safety guidelines and refrain from engaging in unsafe behavior
  • Support new business development activities by reporting leads and prospects
  • Maintain professional manner and personal appearance in the conduct of job activities

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