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Entry Level Help Desk Support Jobs in Ontario (NOW HIRING)

Stefanini Group

Sr. Deskside Technician

Toronto, ON · On-site

... help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 ...

Stefanini Group

Sr. Deskside Technician

Toronto, ON · On-site

... help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 ...

Circlehealth

IT Service Desk Analyst

London, ON · Remote

IT Service Desk Analyst Fully Remote/Working from Home with occasional travel 37.5 Hours ... Access to resources, tools and services to support your wellbeing * Employee recognition programmes

Adaria Vending Services Limited

Accountant

Concord, ON · On-site

This role will support accounting functions and assist with monitoring our help desk. The ideal candidate is a high-energy individual with excellent organizational skills, strong attention to detail ...

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Entry Level Help Desk Support information

See Ontario salary details

$10

$16

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How much do entry level help desk support jobs pay per hour?

As of May 28, 2026, the average hourly pay for entry level help desk support in Ontario is $16.58, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.75 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk Support, and why are they important?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What are Entry Level Help Desk Support roles?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are popular job titles related to Entry Level Help Desk Support jobs in Ontario? For Entry Level Help Desk Support jobs in Ontario, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk Support jobs in Ontario look for? The top searched job categories for Entry Level Help Desk Support jobs in Ontario are:
What cities in Ontario are hiring for Entry Level Help Desk Support jobs? Cities in Ontario with the most Entry Level Help Desk Support job openings:
Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Ontario as of May 2026, with employment types broken down into 2% As Needed, 16% Full Time, 67% Part Time, 1% Temporary, and 14% Contract. Highlights an 63% Physical, 4% Hybrid, and 33% Remote job distribution, with an average salary of $34,490 per year, or $16.6 per hour.
Sr. Deskside Technician

Sr. Deskside Technician

Stefanini Group

Toronto, ON • On-site

Full-time

Posted 6 days ago

Job description

Who we are
Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.
                              
What will you do?
  • Supporting IT equipment in large corporate environment
  • Desktop/laptop tech support (Mac and PC)
  • Windows 11, MacOS operating systems
  • Support mobile devices, printers, scanners, wireless, VPN, etc.
  • Maintain repairs, spare parts, and components
  • Research and troubleshoot problems
  • Maintain system configurations and documentation
  • Track and resolve customer incidents and requests through the client's ticketing tool
  • Troubleshoot and resolve hardware and software issues for Windows devices
  • Backup, restoration, and migration of user data
  • Smart Hands support with networking, server, and telecommunications technologies
  • Printer and peripheral device support
  • Inventory management of IT assets including asset auditing
  • Ability to research and follow appropriate KB articles
  • Ability to work on-call and other after-hours support needs
  • May provide Executive support
  • Various other tasks associated with deskside services
  • May need to be available to provide support at other client locations as needed
  • Other duties as assigned


What do you need to succeed?
  • Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware
  • Able to uphold a positive attitude at all times, even under stressful conditions
  • Experience supporting remote facilities and users
  • Excellent verbal and written communication skills
  • High level of professionalism and strong personal interaction skills
  • Ability to perform in-depth research and troubleshooting for complex technical issues
  • Ability to prioritize and complete all work tasks with minimal supervision
  • Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
  • Ability and willingness to learn new technologies
  • High School Diploma (required)
  • Deskside / Desktop / End User Computer experience, ideally in a corporate environment
  • Proven ability to handle challenging, rapid-response user support
  • Proven ability to balance, prioritize and organize multiple tasks
 
Desired Characteristics
  • A+ Certification
  • Microsoft Certified Professional (MCP)
  • ITIL Foundations
  • Lean Six Sigma
  • Experienced in Intune device management
  • Demonstrated experience in utilizing ticketing systems for incident management 
  • White glove support experience is a must
  • Experienced in professional and clear communication with executives
  • Proven experience managing tech support for executive events
#LI-ONSITE 
#LI-KG1
Education:Associate (AA, AS...)Employment Type: FULL_TIME

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