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Help Desk Assistant Jobs in Tennessee (NOW HIRING)

STI

Help Desk Agent

Nashville, TN · On-site

$16.50 - $21/hr

OPS HELP DESK AGENT - ADM SVCS ASSISTANT **This is a onsite position - only candidates in middle Tennessee and able to commute to Nashville, TN regularly will be considered.** The standard work week ...

STI

HELP DESK AGENT

Nashville, TN · On-site

$16.50 - $21/hr

OPS HELP DESK AGENT - ADM SVCS ASSISTANT **This is a onsite position - only candidates in middle Tennessee and able to commute to Nashville, TN regularly will be considered.** The standard work week ...

MetroSys

Help Desk Technician

Nashville, TN · On-site

Support Microsoft Entra ID-connected environments and assist with identity-related troubleshooting ... Required Qualifications * 1-3 years of experience in a Help Desk, Service Desk, or Desktop Support ...

Stand Out for Good, Inc

Help Desk Analyst

Knoxville, TN · On-site

$19.50 - $26.75/hr

The Role The Help Desk Analyst is the primary point of contact for technical and operational ... to assist in troubleshooting connectivity issues. * Understanding of retail operations and the ...

Stand Out For Good

Help Desk Analyst

Knoxville, TN · On-site

$19.50 - $26.75/hr

The Role The Help Desk Analyst is the primary point of contact for technical and operational ... to assist in troubleshooting connectivity issues. * Understanding of retail operations and the ...

Cook Systems

Help Desk Analyst

Memphis, TN

$20 - $27.25/hr

Help Desk Analyst Memphis, TN (onsite 100%) 6 months or longer The Technical Support Specialist ... Manage all endpoint installations and configurations. Assist in maintaining and updating inventory ...

Cook Systems

Help Desk Analyst

Memphis, TN · On-site

$20 - $27.25/hr

Help Desk Analyst Memphis, TN (onsite 100%) 6 months or longer The Technical Support Specialist ... Manage all endpoint installations and configurations. Assist in maintaining and updating inventory ...

Cook Systems

Help Desk Analyst

Memphis, TN · On-site

$18.25 - $25/hr

Help Desk Analyst Memphis, TN (onsite 100%) 6 months or longer The Technical Support Specialist ... Manage all endpoint installations and configurations. Assist in maintaining and updating inventory ...

STI

Help Desk Admin Assistant

Nashville, TN · On-site

$17.50 - $23.50/hr

The LTSS Operations team is requesting a contractor to assist with LTSS Help Desk Agent work. Due to the implementation of a new eligibility system, PERLSS, the help desk has seen an increase in ...

Altar'd State

Help Desk Analyst

Knoxville, TN · On-site

$19.50 - $26.75/hr

The Help Desk Analyst serves as the primary point of contact for technical and operational support ... assist in troubleshooting connectivity issues. • Understanding of retail operations and the ...

Apex Systems

Tier 1 Help Desk

Memphis, TN · On-site

$17.75 - $24/hr

Job#: 3045484 Tier 1 Help Desk Location: Memphis, Tennessee (Onsite) Schedule: 3pm-12am CST Role ... Follow established migration procedures and deployment schedules. * Assist with equipment setup and ...

ALO

Warehouse Help Desk Associate

Memphis, TN · On-site

$18 - $24.25/hr

They are seeking a reliable and experienced Warehouse Help Desk Associate (Tier 2) to provide ... tools to assist users both onsite and at remote warehouse locations • Perform hardware ...

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All JobsHelp Desk JobsHelp Desk Assistant JobsHelp Desk Assistant Jobs in Tennessee

Help Desk Assistant information

See Tennessee salary details

$9

$18

$30

How much do help desk assistant jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for help desk assistant in Tennessee is $18.92, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $20.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

More about Help Desk Assistant jobs
What are the most commonly searched types of Help Desk jobs in Tennessee? The most popular types of Help Desk jobs in Tennessee are:
What cities in Tennessee are hiring for Help Desk Assistant jobs? Cities in Tennessee with the most Help Desk Assistant job openings:
Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $39,351 per year, or $18.9 per hour.

Temporary- Help Desk Assistant (Pool)

Tennessee Board of Regents

Gallatin, TN

$16/hr

Part-time, Temporary

Posted 5 days ago

Job description

Temporary- Help Desk Assistant (Pool)

Apply now Job no: 501604
Work type: Temporary
Location: Gallatin
Categories: Student or Temporary Jobs

Title: Temporary- Help Desk Assistant (Pool)

Institution: Volunteer State Community College

Job Summary:

To provide courteous and timely assistance for employees and students who contact the IT Help Desk.

Job Duties:

Help students configure and troubleshoot wireless access on personal devices. Provide IT Help Desk support for students (walk-in and phone) for various technical issues including but not limited to username/passwords, minor hardware and software problems, and email. Create work orders for IT personnel when issue cannot be resolved. Perform light maintenance on printers. Checkout equipment to faculty, staff and students. Fill in as backup for switchboard operators. Other duties as assigned. 

Minimum Qualifications:

High school diploma or GED equivalent.

Knowledge, Skills, and Abilities

Experience with Microsoft applications and strong familiarity with Microsoft software. Ability to learn new software. Excellent telephone, verbal, written, and interpersonal communication skills. Ability to prioritize and multi-task.

Pay Rate: $16.00 per hour

Availability/Closing Date: This posting is not a guarantee of an open position. Applications for temporary part-time positions are accepted on a continuous basis and reviewed by the department when openings become available. Postings close yearly on October 31; to maintain your application within the system, you will need to re-apply each year.

Special Instructions to Applicants:

Unofficial transcripts are acceptable for the application process. Official transcripts will be required upon hire.

Applicants may be subject to a background check.

Advertised: 01 Nov 2025 Central Daylight Time
Applications close:

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