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Help Desk Assistant Jobs in Tennessee (NOW HIRING)

IHG Hotels & Resorts

Pm Front Desk Supervisor

Knoxville, TN · On-site

$16.25 - $21/hr

... Assist with training and coaching Front Desk team members • Communicate important guest and operational information to the appropriate departments • Help ensure hotel policies, procedures, and ...

Crowne Plaza Knoxville

Pm Front Desk Supervisor

Knoxville, TN · On-site

$16.25 - $21/hr

... Assist with training and coaching Front Desk team members • Communicate important guest and operational information to the appropriate departments • Help ensure hotel policies, procedures, and ...

Warren County Schools

Technology Assistant

Mc Minnville, TN · On-site

$30K - $35K/yr

W ARREN C OUNTY B OARD OF E DUCATION TECHNOLOGY ASSISTANT QUALIFICATIONS Such qualifications as the ... Maintain all data and records on the help desk system and prepare reports. * Update personal ...

Nextech

IT Support Specialist

Franklin, TN

Manage and resolve help desk requests in a timely manner while maintaining a high level of customer service. * Monitor system performance and identify opportunities for improvement. * Assist with ...

Chartwell Hospitality

Front Desk Agent

Brentwood, TN · On-site

$13.50 - $17/hr

Whether you're welcoming an excited family kicking off their vacation or helping a road-weary ... Welcome and assist guests in person and over the phone with professionalism and personality

Chartwell Hospitality

Front Desk Agent

Brentwood, TN · On-site

$13.50 - $17/hr

Whether you're welcoming an excited family kicking off their vacation or helping a road-weary ... Welcome and assist guests in person and over the phone with professionalism and personality

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Help Desk Assistant information

See Tennessee salary details

$9

$18

$30

How much do help desk assistant jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for help desk assistant in Tennessee is $18.92, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $20.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

More about Help Desk Assistant jobs
What are the most commonly searched types of Help Desk jobs in Tennessee? The most popular types of Help Desk jobs in Tennessee are:
What cities in Tennessee are hiring for Help Desk Assistant jobs? Cities in Tennessee with the most Help Desk Assistant job openings:
Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $39,351 per year, or $18.9 per hour.

Pm Front Desk Supervisor

IHG Hotels & Resorts

Knoxville, TN • On-site

$16.25 - $21/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

IHG rating

5.5

Company rating: 5.5 out of 10

Based on 155 frontline employees who took The Breakroom Quiz

74th of 108 rated hotels

Job description

Description
Crowne Plaza Knoxville Downtown University is looking for a friendly, dependable, and guest-focused PM Front Desk Supervisor to join our hospitality team!
If you enjoy creating great guest experiences, supporting your team, and making sure every shift runs smoothly, this could be the perfect opportunity for you.
We offer:
  • Competitive pay
  • Monthly bonus opportunities
  • Health, dental, and vision insurance
  • Paid time off
  • 401(k) opportunities
  • Free on-site parking
  • Free employee meals
  • Employee discounts at IHG hotels worldwide
  • Opportunities for professional growth and advancement

Ready to take the next step in your hospitality career?
Join the Crowne Plaza Knoxville team and help us make every guest feel welcome, valued, and right at home!
Responsibilities
What You'll Do
• Supervise and support the Front Desk team during the evening and overnight transition
• Welcome guests with a warm, professional attitude and provide exceptional service
• Assist with check-ins, check-outs, reservations, guest requests, and problem resolution
• Handle guest concerns with professionalism and find solutions that create a positive experience
• Support the Front Desk Manager with daily operations and team leadership
• Monitor the lobby and front desk to ensure a clean, welcoming, and efficient environment
• Assist with training and coaching Front Desk team members
• Communicate important guest and operational information to the appropriate departments
• Help ensure hotel policies, procedures, and service standards are consistently followed
Qualifications
What We're Looking For
• Previous hotel or front desk experience preferred
• Previous supervisory or leadership experience is a plus
• Excellent communication and customer service skills
• A positive attitude and professional appearance
• Strong problem-solving and decision-making skills
• Ability to multitask and stay organized in a fast-paced environment
• Flexible availability, including evenings, weekends, and holidays
• A team player who enjoys helping others succeed

What IHG employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

IHG Hotels & Resorts logo

About IHG Hotels & Resorts

Sourced by ZipRecruiter

Staybridge Suites is an extended stay hotel, offering elevated residential style-studios and suites, complimentary daily breakfast buffet, complimentary light bites & happy hour 3 days a week, and ample amenities to accommodate both short term and extended-stay guests. We know that being on the road means balancing work with family and friends, so we go out of our way to make your stays enjoyable while keeping you connected to what matters most.

Industry

Hospitality services

Company size

11 - 50 Employees

Headquarters location

Chandler, AZ, US

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