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Help Desk Agents Jobs (NOW HIRING)

The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...

The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...

The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...

The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...

Help Desk/ Call Center Agents support election operations by providing knowledgeable and reliable assistance to Harris County election workers as well as assisting the public. They are responsible ...

Help Desk/ Call Center Agents support election operations by providing knowledgeable and reliable assistance to Harris County election workers as well as assisting the public. They are responsible ...

Exempt About This Role The IT Help Desk Manager is responsible for leading and supporting a team of 10-15 Tier 1 help desk agents in a fast-paced service delivery environment. This position ensures ...

Exempt About This Role The IT Help Desk Manager is responsible for leading and supporting a team of 10-15 Tier 1 help desk agents in a fast-paced service delivery environment. This position ensures ...

Front Desk Agents

Syracuse, NY · On-site

$14 - $17.75/hr

Front Desk Agent The amazing Marriott Syracuse Downtown is seeking Front Desk Agents for this ... You can communicate well with guests and are willing to "pitch-in" and help co-workers with their ...

Tier I Help Desk Analyst

Washington, DC · On-site

$23.25 - $31.75/hr

Tier I Help Desk Agents serve as the first point of contact for Senate end users. They provide frontline technical support for routine software, hardware, and connectivity issues, ensuring courteous ...

Tier I Help Desk Analyst

Washington, DC · On-site

$23.25 - $31.50/hr

Tier I Help Desk Agents serve as the first point of contact for Senate end users. They provide frontline technical support for routine software, hardware, and connectivity issues, ensuring courteous ...

Finance Help Desk Liaison

Manhattan, NY

$22.50 - $30.75/hr

Promote team environment through positive attitude, support and coaching to other help desk agents when needed and by encouraging an atmosphere of integrity and trust. * Provide upon request check ...

Finance Help Desk Liaison

Bethpage, NY · On-site

$21 - $28.75/hr

Promote team environment through positive attitude, support and coaching to other help desk agents when needed and by encouraging an atmosphere of integrity and trust. * Provide upon request check ...

Finance Help Desk Liaison

Bethpage, NY · On-site

$21 - $28.75/hr

Promote team environment through positive attitude, support and coaching to other help desk agents when needed and by encouraging an atmosphere of integrity and trust. * Provide upon request check ...

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Help Desk Agents information

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How much do help desk agents jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for help desk agents in the United States is $19.70, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What are popular job titles related to Help Desk Agents jobs?

For Help Desk Agents jobs, the most frequently searched job titles are:

HR Help Desk Manager

San Francisco, CA • On-site

Oracle
IT Services • 10K+ employees

Full-time

Re-posted 16 days ago


Oracle rating

8.7

Company rating: 8.7 out of 10

Based on 152 frontline employees who took The Breakroom Quiz

57th of 247 rated software companies


Job description

The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing the team's workload, setting priorities, and ensuring that service levels are met.

Responsibilities

The Help Desk Manager plays a critical role in delivering a flawless customer experience by monitoring the duties of the service desk team members and securing prompt attendence to client inquires.

Responsibilities:

  • Manage the team's workload and ensure timely delivery of service
  • Monitor service desk team members' duties to ensure prompt attendance to client inquiries
  • Address training needs and develop training plans for team members
  • Conduct team meetings to review performance, discuss issues and provide guidance
  • Manage customer escalations and ensure they're handled professionally
  • Keep service desk procedures documented and up-to-date
Qualifications

Key qualifications required to succeed as the team leader of a service desk:

  • Showcase good interpersonal skills for customer relations
  • Ability to work under pressure
  • Must have good leadership skills 
  • Must be knowledgeable about service desk system and IT tools
  • Must have good judgment in handling serious customer problems.

If you meet these requirements and are interested in this exciting opportunity, please submit your application with your resume and cover letter


What Oracle employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


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About Oracle

Sourced by ZipRecruiter

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation. Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business. At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions. That's why we're committed to creating a workforce where all individuals can do their best work. It's when everyone's voice is heard and valued that we're inspired to go beyond what's been done before.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Redwood City, CA, US

Year founded

1977

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