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Help Desk Agents Jobs (NOW HIRING)

Service Desk Agent

Morgantown, WV ยท On-site

$17.50 - $22.50/hr

Our client is seeking qualified Service Desk Agents to provide Tier I and Tier II technical support services in a fast-paced help desk environment. The Service Desk Agent will support agency ...

Help Desk Technician

Farmington, UT ยท On-site

$19 - $25.50/hr

Job Summary This is an in-person, office-based Tier 2 Help Desk position that provides hands-on ... With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and ...

Help Desk Technician

Farmington, UT ยท On-site

$19 - $25.50/hr

Job Summary This is an in-person, office-based Tier 2 Help Desk position that provides hands-on ... With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and ...

Help Desk Call Center Representative

$18 - $23/hr

This role involves handling inquiries from insurance issuers, agents, web brokers, CMS/CCIIO ... Experience with help desk ticketing software such as ServiceNow, SolarWinds, or ZenDesk.

Help Desk Call Center Representative

$18 - $23/hr

This role involves handling inquiries from insurance issuers, agents, web brokers, CMS/CCIIO ... Experience with help desk ticketing software such as ServiceNow, SolarWinds, or ZenDesk.

$13.75 - $18.50/hr

Instead, you'll be the front line for the agents who are. You'll serve as the primary escalation ... via Help Desk tickets and live phone consultations * Guide Customer Experience agents through ...

Sr. Help Desk Technician

Austin, TX ยท On-site

$19.75 - $26.75/hr

... agents, to reduce manual effort. * Improve onboarding, offboarding, provisioning, ticket routing ... Minimum of 4 years in IT support, help desk, or desktop support roles. * Experience supporting both ...

Sr. Help Desk Technician

Austin, TX ยท On-site

$19.75 - $26.75/hr

... agents, to reduce manual effort. * Improve onboarding, offboarding, provisioning, ticket routing ... Minimum of 4 years in IT support, help desk, or desktop support roles. * Experience supporting both ...

Sr. Help Desk Technician

Austin, TX ยท On-site

$95K - $110K/yr

... agents, to reduce manual effort. * Improve onboarding, offboarding, provisioning, ticket routing ... Minimum of 4 years in IT support, help desk, or desktop support roles. * Experience supporting both ...

Entarian is seeking a Help Desk Specialist to support NOAA's National Marine Fisheries Service ... enforcement agents located throughout the United States. Program support requires basic ...

Help Desk Specialist

Silver Spring, MD ยท On-site

$25 - $28/hr

Overview/ Job Responsibilities Entarian is seeking a Help Desk Specialist to support NOAA ... enforcement agents located throughout the United States. Program support requires basic ...

Help Desk Specialist

Silver Spring, MD ยท On-site

$25 - $28/hr

Overview/ Job Responsibilities Entarian is seeking a Help Desk Specialist to support NOAA ... enforcement agents located throughout the United States. Program support requires basic ...

Front Desk Lead

La Conner, WA ยท On-site

$21/hr

The Front Desk Lead is expected to lead by example, provide guidance and support to Front Desk Agents, assist with guest concerns, and help ensure policies and procedures are being followed ...

Showing results 41-60

Help Desk Agents information

See salary details

$13

$19

$27

How much do help desk agents jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for help desk agents in the United States is $19.70, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What are popular job titles related to Help Desk Agents jobs?

For Help Desk Agents jobs, the most frequently searched job titles are:

Service Desk Agent

Morgantown, WV โ€ข On-site

$17.50 - $22.50/hr

Full-time

Re-posted 28 days ago


Key responsibilities

  • Provide Tier I and Tier II technical support via phone and email.

  • Troubleshoot and resolve network hardware, software, and communication issues using diagnostic tools and procedures.

  • Create, update, and manage service desk tickets, and escalate tickets as needed to ensure timely resolution.


Job description

Our client is seeking qualified Service Desk Agents to provide Tier I and Tier II technical support services in a fast-paced help desk environment. The Service Desk Agent will support agency personnel by troubleshooting technical issues, supporting proprietary systems and applications, and ensuring high levels of customer satisfaction through phone and email support.

Key Responsibilities
  • Provide Tier I and Tier II technical support via phone and email
  • Analyze and resolve network hardware, software, and communication issues using diagnostic tools and troubleshooting procedures
  • Create, update, and manage service desk tickets using ticketing software
  • Escalate tickets appropriately to ensure timely resolution
  • Troubleshoot and maintain business line applications, including remote installation and redeployment of software
  • Install, configure, and maintain applications and tools including:
    • Cisco AnyConnect
    • Cisco WebEx
    • Microsoft Office Suite
    • BitLocker
    • Other agency-approved software and systems
  • Troubleshoot client computer hardware and software issues
  • Recover lost or accidentally deleted data when possible
  • Implement technical solutions based on customer and operational requirements
  • Follow standard operating procedures (SOPs) and assist with documentation maintenance and updates
  • Escalate process and policy concerns as needed
  • Deliver exceptional customer service while supporting users in high-stress situations
Minimum Qualifications
  • Must be a U.S. Citizen or have official legal status in the United States and have continuously resided in the United States for the last two years in accordance with 8 U.S.C. 1324b(a)(2)(C)
  • Must be able to pass a federal background investigation and obtain a Public Trust clearance
  • Associate degree or higher in Information Technology or related field; OR
    • High school diploma with relevant IT certifications, training, or equivalent experience
  • Minimum of one (1) year of information technology experience
  • Experience supporting network hardware, protocols, and standards
  • Application support experience
  • Knowledge of applicable data privacy practices and laws
  • Proficiency with Microsoft Word, Excel, Outlook, and database management tools
Preferred Skills & Competencies
  • Strong troubleshooting and problem-solving skills
  • Excellent verbal and written communication abilities
  • Exceptional customer service and interpersonal skills
  • Ability to remain calm and professional in high-pressure environments
  • Highly organized with strong attention to detail and accuracy
  • Ability to prioritize and manage multiple tasks and deadlines effectively
  • Experience working in collaborative, team-oriented environments
Work Schedule
  • Flexible shift availability required
  • Hours of operation:
    • Monday through Friday: 7:30 AM – 7:00 PM
    • Saturday: 7:30 AM – 4:00 PM
  • Shifts are typically scheduled for eight (8) hours per day, five (5) days per week

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