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Help Desk Assistant Jobs in New York (NOW HIRING)

Noblesoft Technologies

Help Desk Agent

Melville, NY · On-site

$17.50 - $22.25/hr

Help Desk Agent Location: Melville, NY 11747 Mode : Contract (6+ Months) The L2 IT Help Desk ... Training: Assist in training field workers on new technologies and IT systems to enhance their ...

Solaris Health Holdings

Help Desk Technician

Plainview, NY · On-site

$20.25 - $27.50/hr

GENERAL SUMMARY The Help Desk Technician will serve as the first point of contact for customers to ... Employees shall adhere to high standards of ethical conduct and will comply with and assist in ...

Noblesoft Technologies

Help Desk Agent

Brooklyn, NY · On-site

$18 - $22.75/hr

Help Desk Agent Location: Brooklyn, NY 11217 Mode : Contract (6+ Months) The L2 IT Help Desk ... Training: Assist in training field workers on new technologies and IT systems to enhance their ...

Cayuse Holdings

Help Desk Field Technician

Edison, NJ

$40 - $50/hr

Help Desk Field Technician Location: Edison, NJ Job Type: Independent Contract (Contractor / Non ... Ensure all IT systems comply with financial, security policies and industry regulations. * Assist ...

Cayuse Holdings

Help Desk Field Technician

Edison, NJ · On-site

$40 - $50/hr

Help Desk Field Technician Location: Edison, NJ Job Type: Independent Contract (Contractor / Non ... Ensure all IT systems comply with financial, security policies and industry regulations. * Assist ...

SourcePro Search, LLC

Help Desk Support

Newark, NJ · On-site

$21.50 - $29.25/hr

... and assist clients with specialized projects; • Utilize ticketing system to input, gather and ... e-mail, phone, help desk ticketing system and in-person • Basic administration of E-Mail ...

Cayuse Holdings

Help Desk Field Technician

Edison, NJ · On-site

$40 - $50/hr

Job Title: Help Desk Field Technician Location: Edison, NJ Job Type: Independent Contract ... Ensure all IT systems comply with financial, security policies and industry regulations. * Assist ...

Cayuse Holdings, LLC

Help Desk Field Technician

Edison, NJ · On-site

$40 - $50/hr

Help Desk Field Technician Location: Edison, NJ Job Type: Independent Contract (Contractor / Non ... Ensure all IT systems comply with financial, security policies and industry regulations. * Assist ...

Star Group LP

Help Desk Analyst

Woodbury, NY · On-site

$21.50 - $29.50/hr

Focuses on customer centricity by achieving first call resolution and assist with root cause ... As a Help Desk Analyst, you will be part of an evolving organization that built its reputation on ...

Integrated Resources INC

Help desk Support

Secaucus, NJ

$20.75 - $28.50/hr

Proactively avoid recurring issues and assist in mimizing the impact of issues to the organization ... Desk (Level 1) Support (not call center) and 2 years Desktop support experience. This should ...

Star Group LP

Help Desk Analyst

Woodbury, NY · On-site

$21.50 - $29.50/hr

Focuses on customer centricity by achieving first call resolution and assist with root cause ... As a Help Desk Analyst, you will be part of an evolving organization that built its reputation on ...

City of New York

Help Desk Technician

Brooklyn, NY · On-site

$21.75 - $29.25/hr

KCDA has an exciting opportunity to work as a Help Desk Technician to complement our existing ... Assist with mobile computing. - Make sure software (O/S systems, updates, security and office ...

Proskauer

Help Desk Analyst

New York, NY · On-site

$65K - $85K/yr

... p Desk or End User Support role within a fast-paced environment. * Strong understanding of ... Assistant, Workshare Compare, Relativity, and LegalKEY. * Hands-on experience with IT Service ...

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Help Desk Assistant information

See New York salary details

$11

$22

$36

How much do help desk assistant jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for help desk assistant in New York is $22.80, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $25.24 per hour, depending on experience, location, and employer.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

What qualifications do I need for a help desk assistant?

Help desk assistants typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and operating systems. Strong communication skills, problem-solving abilities, and familiarity with ticketing systems or remote support tools are also important. Certifications such as CompTIA A+ can enhance job prospects but are not always required.
More about Help Desk Assistant jobs

What are the most commonly searched types of Help Desk jobs in New York?

The most popular types of Help Desk jobs in New York are:

What cities in New York are hiring for Help Desk Assistant jobs?

Cities in New York with the most Help Desk Assistant job openings:

Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $47,433 per year, or $22.8 per hour.

Help DESK

Global Channel Management, Inc.

Woodbridge, NJ

$18/hr

Contractor

Re-posted 9 hours ago

Job description

Company Description

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation.  Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function.  Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. 


Qualifications

Help desk support needs A+, N+, or  any other OEM vendor certification

Help desk support  1-5 years experience

Provide
first-level remote IT services or assist in the delivery of higher
level services to our customers Properly enter all calls into the
helpdesk system


Help desk support must be team player

Additional Information

$18/hr

12months

Global Channel Management logo

About Global Channel Management

Sourced by ZipRecruiter

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Global Channel Management understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at the same time requiring the best talent for the job. GCM's Ownership and Management teams have extensive Staffing, Recruiting, HR and Executive Leadership knowledge, Experience and Expertise. Our Understanding and Commitment to our Client's Satisfaction are key reasons GCM has been successful in establishing long term relationships.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Austell, GA, US

Social media

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