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Help Desk Assistant Jobs in Springville, NY (NOW HIRING)

UBMD Internal Medicine

Medical Assistant

Buffalo, NY · On-site

$18 - $19.50/hr

The Medical Assistant will be responsible for front desk duties as well as assisting healthcare ... Additionally, they will help with managing medical records, handling clinical and administrative ...

Newschool

Student Assistant - Lang/Economics

Depew, NY · On-site

$19/hr

We are seeking 1 student to help with administrative tasks as described below. RESPONSIBILITIES ... Greet students, faculty, and visitors at the department front desk, providing courteous and ...

Robert Half

Administrative Assistant

Depew, NY · On-site

$19 - $22/hr

Welcome parents, visitors, and staff while maintaining an organized and detail-oriented front-desk ... Support smooth office operations by responding to routine requests and helping resolve ...

Robert Half

Administrative Assistant

Buffalo, NY · On-site

$21.85 - $25/hr

Manage front desk and general office activities, ensuring visitors, callers, and staff receive ... Coordinate schedules, meetings, and administrative workflows to help keep daily operations ...

Giant Food Mart Cuba NY

Assistant Manager

Cuba, NY · On-site

$16/hr

Duties of the Assistant Manager include helping department managers with issues which arise ... and helped -Provide support to department heads and the customer service desk -Ability to coach ...

Giant Food Mart Cuba NY

Assistant Manager

Cuba, NY · On-site

$16/hr

Duties of the Assistant Manager include helping department managers with issues which arise ... and helped -Provide support to department heads and the customer service desk -Ability to coach ...

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All JobsHelp Desk JobsHelp Desk Assistant JobsHelp Desk Assistant Jobs in Springville, NY

Help Desk Assistant information

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$9

$18

$29

How much do help desk assistant jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for help desk assistant in Springville, NY is $18.57, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $20.58 per hour, depending on experience, location, and employer.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

What qualifications do I need for a help desk assistant?

Help desk assistants typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and operating systems. Strong communication skills, problem-solving abilities, and familiarity with ticketing systems or remote support tools are also important. Certifications such as CompTIA A+ can enhance job prospects but are not always required.
More about Help Desk Assistant jobs

What cities near Springville, NY are hiring for Help Desk Assistant jobs?

Cities near Springville, NY with the most Help Desk Assistant job openings:

Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in Springville, NY as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, and 3% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $38,620 per year, or $18.6 per hour.

Help Desk Support Technician

Science Applications International Corporation

Buffalo, NY • Hybrid

$19.25 - $26.25/hr

Full-time

Posted 26 days ago

SAIC rating

7.9

Company rating: 7.9 out of 10

Based on 79 frontline employees who took The Breakroom Quiz

80th of 225 rated it services

Job description

We are seeking a Help Desk Support Technician for Tier 2 Desk-Side Support at our Buffalo, NY location. This role requires providing on-site and remote technical assistance for escalated issues beyond Tier 1 scope to FDA, ensuring efficient operation of hardware, software, and peripheral devices. The ideal candidate would possess a Public Trust clearance and would serve as the primary escalation point for advanced troubleshooting and ensure seamless end-user support.

Core Competencies

  • Technical Knowledge - Solid grasp of OS, hardware, enterprise apps, and networking basics.
  • Troubleshooting - Diagnose, escalate, and resolve advanced technical issues.
  • Customer Service - Communicate clearly and professionally with end users.
  • Sense of Urgency - Prioritize critical issues, meet SLAs.
  • Documentation - Write clear ticket journal notes and closure details for transparency.
  • SOP Adherence - Consistently follow standardized procedures for ticket handling.
  • Collaboration - Work effectively with Tier 1, peers, and escalation teams.
  • Adaptability - Adjust quickly to new technologies and shifting priorities.
  • Attention to Detail - Ensure accuracy and completeness in tickets, notes, and resolutions.

Key Responsibilities & Essential Duties:

  • Resolve escalated tickets for hardware, software, and network issues.
  • Install, configure, and maintain desktops, laptops, printers, and peripherals.
  • Support enterprise applications and user account access.
  • Assist with upgrades, patching, and rollouts.
  • Write clear and complete ticket journal notes and closure comments.
  • Follow standardized SOPs for ticket triage, escalation, and resolution.
  • Maintain and update knowledge base articles for repeatable fixes.
  • Collaborate with system admins, network, and application teams for escalations.
  • Deliver excellent customer service while ensuring timely issue resolution.
SAIC is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

Required:

  • Associate's degree or higher in IT, Computer Science, or related field, or equivalent experience.
  • Advanced understanding of enterprise systems, networks, and applications.
  • 2-4 years of experience in technical support or IT operations.
  • Excellent written and verbal communication skills.

Preferred:

  • CompTIA A+, or other relevant certifications.
  • Experience with ITSM tools, ticketing systems, and enterprise applications.
  • Familiarity with multiple platforms (Windows, MacOS, Linux.)
  • Ability to analyze recurring issues and recommend process improvements.

Required Clearances/ Certifications:

  • Authorized to work in the U.S.
  • Must be able to acquire Public Trust Clearance.

Work Environment / Location Expectations:

  • Primarily onsite with possible hybrid options depending on business needs.
  • Standard office environment with occasional lifting of IT equipment (up to 25 lbs.)
  • Minimal travel required.

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