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Entry Level Help Desk Jobs in New York (NOW HIRING)

TileBar

IT Help Desk - Showrooms

New York, NY · On-site

$80K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This is not an entry-level position. You bring at least five years of hands-on support experience ... General Help Desk Support • Provide Level 2 support to TileBar team members across corporate and ...

tilebar11

IT Help Desk - Showrooms

New York, NY

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This is not an entry-level position. You bring at least five years of hands-on support experience ... General Help Desk Support • Provide Level 2 support to TileBar team members across corporate and ...

Apetan Consulting llc

IT Support Specialist

New York, NY · On-site

$80 - $150/hr

This is not an entry-level help desk position--we are seeking someone with proven enterprise IT support experience who can independently resolve the majority of technical issues while knowing when to ...

Apetan Consulting

IT Support Specialist

Manhattan, NY · On-site

This is not an entry-level help desk position--we are seeking someone with proven enterprise IT support experience who can independently resolve the majority of technical issues while knowing when to ...

TEKsystems

Service Desk Analyst

Manhattan, NY

$29/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

They must use the Intuit Headset they provide. (Jabra 480) Experience Level Entry Level Job Type ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

The Planet Group

Service Desk Technician

Manhattan, NY · On-site

This role is perfect for an entry-level IT professional looking to build experience supporting ... Bachelor''s degree or equivalent combination of education and experience. * 0-2 years of IT Help ...

Peak Systems

Be Seen First

Temporary IT Support Technician - iPad Support / Field Technician

New York, NY · On-site

$24 - $26/hr

This is a great opportunity for IT students, college students, Help Desk Technicians, Desktop Support Technicians, Field Service Technicians, and entry-level IT professionals . Technicians will ...

Marriott

Front Desk Manager

Manhattan, NY · On-site

$32.21 - $40.87/hr

Y JOB SUMMARY Entry level management position that is responsible for leading and assisting with ... helping others to improve their knowledge or skills. • Provides guidance and direction to ...

Marriott

Front Desk Manager

Manhattan, NY

$18.75 - $24.25/hr

JOB SUMMARY Entry level management position that is responsible for leading and assisting with the ... helping others to improve their knowledge or skills. Provides guidance and direction to ...

Marriott International

Front Desk Manager

Manhattan, NY · On-site

$32.21 - $40.87/hr

JOB SUMMARY Entry level management position that is responsible for leading and assisting with the ... helping others to improve their knowledge or skills. • Provides guidance and direction to ...

Alts

Front Desk Operations

Old Greenwich, CT · On-site

$20/hr

You are motivated to help change the fashion industry, and move towards a more sustainable future ... This is an entry-level/early career role. Why the Role is Compelling As a Front Desk Operations ...

Alts

Front Desk Operations

Manhattan, NY · On-site

$20/hr

You are motivated to help change the fashion industry, and move towards a more sustainable future ... This is an entry-level/early career role. Why the Role is Compelling As a Front Desk Operations ...

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Entry Level Help Desk information

See New York salary details

$13

$25

$37

How much do entry level help desk jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for entry level help desk in New York is $25.33, according to ZipRecruiter salary data. Most workers in this role earn between $21.06 and $28.41 per hour, depending on experience, location, and employer.

What is an entry level help desk job?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an entry level help desk professional?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

What are some common challenges faced by entry level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.
What are the most commonly searched types of Help Desk jobs in New York? The most popular types of Help Desk jobs in New York are:
What job categories do people searching Entry Level Help Desk jobs in New York look for? The top searched job categories for Entry Level Help Desk jobs in New York are:
What cities in New York are hiring for Entry Level Help Desk jobs? Cities in New York with the most Entry Level Help Desk job openings:
Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in New York as of August 2026, with employment types broken down into 87% Full Time, and 13% Contract. Highlights an 100% In-person job distribution, with an average salary of $52,682 per year, or $25.3 per hour.

IT technician/Help Desk Technician

Ozkarservices

Islandia, NY

$20.25 - $27.25/hr

Full-time

Re-posted 2 days ago

Job description

The Help Desk duties which may include, but are not limited to: Providing outstanding customer service for Tier 1 service requests, incidents, and problems reported by Clients. The Technician will troubleshoot and resolve technical and procedural issues in an efficient and timely fashion over the phone, in person and through remote connectivity software. Help requests will come from our clients through email, phone calls, or the help desk system. The Help Desk Technician will ensure that all Service Desk requests, incidents, and problems are entered into ticket tracking system with accurate, detailed information. This position is also responsible for procurement, issuance, tracking of new and/or replacement computers/peripheral devices for customers as needed, ensuring replacement device is working properly.

Must be able to work flexible hours with the understanding that workdays can be in excess of normal hours and some weekend and holiday work may be required.

Responsibilities:

•       Help Desk or Service Desk experience

•       Fundamental Client Network configuration and troubleshooting using TCP/IP over Ethernet, Wireless Networking and WAN

•       Printer installation, maintenance, and troubleshooting

•       Installation, management, and support of Malware removal tools (anti-virus, anti-spam)

•       Maintenance and upgrades of desktop PCs, thin clients, peripherals, laptops and the software that they contain Provide hardware and software technical and procedural support to external clients

•       Knowledge and hands-on experience with the following: Operating Systems: Windows 2008/2012 Server, Windows XP/7, and Windows 8.1.

•       Windows Server Activate Directory Experience (Create, Edit and Delete Users Accounts, Unlock Account, Group, Permissions)

•       Microsoft Exchange Knowledge

•       Working knowledge of remote connectivity technologies such as Citrix, VMware View, Team Viewer, VNC and Microsoft Remote Desktop

Required Experience and Qualifications:

•       Associate’s degree or currently enrolled in a IT related degree program; experience may be substituted for education

•       Entry Level with 1-2 years’ Experience in related field

•       Effective customer service, and verbal and written communication skills Strong organizational and analyzing skills

•       Ability to work independently and as part of a team

•       Professional attitude, self-motivated, strong work ethic and the ability to work in a fast-paced and dynamic environment

•       Be committed to Ozkar Services mission, and be willing to go above and beyond

•       Ability to be “on call" and “on standby" in relation to the workload

•       Ability to complete on-the-job and/or classroom training in order to remain competitive in Information Technology field.

•       Working Knowledge on Ticketing System ConnectWise and Management Console LabTech

•       Must be able to Multitask in stressful office environment

•       Technical Certification Requirements: Comp-TIA A+, Comp-Tia Network +, Microsoft MSCE, Cisco CAN

Work Environment:

•       Employee must be able to travel to other work sites as required

•       Must be able to lift 75 lbs