ZipRecruiter

Log In

1

Help Desk Assistant Jobs in Illinois (NOW HIRING)

Fgcu

Student Help Desk Support Associate

Campus, IL

$18 - $24.50/hr

Job Summary The Student Help Desk Assistant will perform basic office duties, provide customer service, and support for the University. The University Help Desk is a part of Information Technology ...

Unilock Chicago, Inc

IT Help Desk Analyst

Aurora, IL · On-site

$60K - $70K/yr

We are currently hiring for a Help Desk Analyst What you'll do The Help Desk Analyst's role ... Willingness to assist other departments quickly to resolve issues * Certification by Microsoft and ...

Unilock

IT Help Desk Analyst

Aurora, IL · On-site

$60K - $70K/yr

We are currently hiring for a Help Desk Analyst What you'll do The Help Desk Analyst's role ... Willingness to assist other departments quickly to resolve issues * Certification by Microsoft and ...

Next Step Systems

Help Desk Technician

Chicago, IL · On-site

$20.50 - $27.75/hr

Help Desk Technician, Chicago, IL The Help Desk Technician is primarily responsible for first-line ... - Assist other IT Department members in completing tasks pertaining to ongoing projects ...

Next Step Systems

Help Desk Analyst

Chicago, IL · On-site

$21 - $28.75/hr

Help Desk Analyst, Chicago, IL The Help Desk Analyst is primarily responsible for first-line ... - Assist other IT Department members in completing tasks pertaining to ongoing projects ...

Robert Half

Help Desk Technician

Inverness, IL · On-site

$18.62 - $21.25/hr

... * Assist with installation, setup, and ongoing support of Microsoft Windows 10 systems and related ... Experience providing help desk or desktop support in a Microsoft Windows environment. * Working ...

Tusker

Help Desk Specialist

Downers Grove, IL · On-site

$40K - $45K/yr

We are seeking a Help Desk Specialist to be the front-line support position dedicated to the quick ... Must show a desire to take on new tasks, learn new skills and assist others. * The ability to ...

Hoffer Plastics

Help Desk Technician

South Elgin, IL · On-site

$50K - $60K/yr

Hoffer Plastics is hiring for " Help Desk Technician ", "1st shift". Starting Pay $50k - $60K ... Learn key business processes within the ERP system to assist users with routine tasks and basic ...

Hoffer Plastics

Help Desk Technician

South Elgin, IL

$50K - $60K/yr

Hoffer Plastics is hiring for " Help Desk Technician ", " 1st shift ". Starting Pay $50k - $60K ... Learn key business processes within the ERP system to assist users with routine tasks and basic ...

next page

Showing results 1-20

All JobsHelp Desk JobsHelp Desk Assistant JobsHelp Desk Assistant Jobs in Illinois

Help Desk Assistant information

See Illinois salary details

$10

$20

$32

How much do help desk assistant jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for help desk assistant in Illinois is $20.20, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $22.36 per hour, depending on experience, location, and employer.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

What qualifications do I need for a help desk assistant?

Help desk assistants typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and operating systems. Strong communication skills, problem-solving abilities, and familiarity with ticketing systems or remote support tools are also important. Certifications such as CompTIA A+ can enhance job prospects but are not always required.
More about Help Desk Assistant jobs

What are the most commonly searched types of Help Desk jobs in Illinois?

The most popular types of Help Desk jobs in Illinois are:

What cities in Illinois are hiring for Help Desk Assistant jobs?

Cities in Illinois with the most Help Desk Assistant job openings:

Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 28% Part Time, and 3% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $42,013 per year, or $20.2 per hour.

Student Help Desk Support Associate

Fgcu

Campus, IL

$18 - $24.50/hr

Part-time

Re-posted 14 days ago

Job description

Job Summary

The Student Help Desk Assistant will perform basic office duties, provide customer service, and support for the University. The University Help Desk is a part of Information Technology Services.
Information Technology Services provides leadership and instills confidence through exceptional technology and assistance to our customers.
Information Technology Services consists of multiple teams who support all faculty, staff and students as it relates to desktop computing, applications, telecommunications, network, classroom technology and other technical needs.

Job Description

Typical duties include but are not limited to:

  • Provide phone and walk-up counter support to the FGCU community
  • Answer questions about hardware/software configurations.
  • Remote troubleshooting.
  • Help with testing of new services.
  • Record work in the Help Desk ticketing system.

Other Duties

  • Performs other job-related duties as assigned.

Additional Job Description

Minimum Requirements:

  • Currently enrolled as a student at the University and in good academic standing.
  • Experience providing excellent customer service in person and over the phone.
  • Basic knowledge and understanding of computer use.
  • Open availability Mon-Fri 7:00 a.m. - 10:00 p.m. and Saturday 8:00 a.m. - 5:00 p.m.

Preferred Qualifications

  • Previous experience in a help desk role in a higher education environment.
  • Coursework or training in IT disciplines covering computer applications, hardware, networking, systems or similar area.

Knowledge, Skills, & Abilities

  • Promote a common purpose consistent with stated University goals and demonstrate a commitment to students and the learning environment.
  • Possess the knowledge of general written standards and procedures utilized, and have the ability to read, interpret, and follow procedural and policy manual related to the job tasks.
  • Demonstrate the ability to respond to supervision, guidance and direction in a positive, receptive manner and in accordance with stated policies.
  • Provide quality customer service by creating a welcoming and supportive environment.
  • Present a professional image in word, action and attire.
  • Apply effective techniques to create working relationships with others to achieve common goals; successfully communicates and collaborates with others to achieve goals.
  • Demonstrate skills necessary to look at situations and processes critically to make recommendations for improvement.

FGCU is a State University System of Florida member and an Equal Opportunity and Equal Access employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status.

Apply