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Help Desk Assistant Jobs in Godfrey, IL (NOW HIRING)

LOGAN UNIVERSITY

Help Desk Technician

Chesterfield, MO · On-site

$19.75 - $26.75/hr

... a timely manner. * Assist with the setup of new PCs, including imaging and deployment of ... The Help Desk Technician must be available for emergencies and occasional evening and weekend work.

LOGAN UNIVERSITY

Help Desk Technician

Chesterfield, MO · On-site

$19.75 - $26.75/hr

... a timely manner. * Assist with the setup of new PCs, including imaging and deployment of ... The Help Desk Technician must be available for emergencies and occasional evening and weekend work.

Sonaca

Help Desk Specialist

Saint Charles, MO · On-site

POSITION SUMMARY We are currently seeking an IT Service Desk Specialist who is responsible for ... Assist with other IT related issues and other duties as assigned EDUCATION AND EXPERIENCES

Sonaca

Help Desk Specialist

Saint Charles, MO · On-site

POSITION SUMMARY We are currently seeking an IT Service Desk Specialist who is responsible for ... Assist with other IT related issues and other duties as assigned EDUCATION AND EXPERIENCES

Midwest BankCentre

Help Desk Technician

Saint Louis, MO · On-site

$19.50 - $26.25/hr

... * Assist employees with hardware and software issues using AI-supported troubleshooting assistants to streamline problem identification * Apply systems analysis techniques, consulting with users to ...

midwestbankcentre

Help Desk Technician

Saint Louis, MO

$19.50 - $26.25/hr

... * Assist employees with hardware and software issues using AIsupported troubleshooting assistants to streamline problem identification * Apply systems analysis techniques, consulting with users to ...

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Help Desk Assistant information

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How much do help desk assistant jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for help desk assistant in Godfrey, IL is $19.29, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $21.35 per hour, depending on experience, location, and employer.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

What qualifications do I need for a help desk assistant?

Help desk assistants typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and operating systems. Strong communication skills, problem-solving abilities, and familiarity with ticketing systems or remote support tools are also important. Certifications such as CompTIA A+ can enhance job prospects but are not always required.
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What are the most commonly searched types of Help Desk jobs in Godfrey, IL?

The most popular types of Help Desk jobs in Godfrey, IL are:

What cities near Godfrey, IL are hiring for Help Desk Assistant jobs?

Cities near Godfrey, IL with the most Help Desk Assistant job openings:

Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in Godfrey, IL as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $40,132 per year, or $19.3 per hour.

Help Desk Technician

LOGAN UNIVERSITY

Chesterfield, MO • On-site

$19.75 - $26.75/hr

Full-time

Re-posted 10 days ago

Job description

SUMMARY: The Help Desk Technician provides computer support and hardware/software troubleshooting for faculty, staff, and students. This position provisions, configures, and deploys new computers. Applicants must have strong oral and written communication abilities, be organized, and demonstrate well-developed interpersonal skills.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Support faculty and staff with computer and telecommunication issues, escalating issues as needed.
  • Respond to Help Desk calls by logging pertinent information in a tracking system and escalating emergency situations to the appropriate individuals.
  • Stay up-to-date with work orders in the ticket management system and respond to users in a timely manner.
  • Assist with the setup of new PCs, including imaging and deployment of workstations.
  • Function as a contact for students for troubleshooting, support, and assistance.
  • Maintain and manage computers in the Student Computer Lab, including keeping systems up to date with antivirus and software updates.
  • Troubleshoot and maintain printers and copiers, including toner supply.
  • Perform other duties as assigned by the Director of Information Technology.

COMPETENCIES:  To perform this job successfully, an individual must have:

  • a thorough knowledge of operating systems and office productivity software.
  • outstanding problem-solving/troubleshooting abilities.
  • strong organizational skills.
  • a professional customer service approach.

QUALIFICATIONS:  

  • Minimum of an Associate degree and 2-3 years of related work experience is required.
  • A strong working knowledge of software applications, including MS Office Products and Windows operating systems, is required.
  • A strong working knowledge of personal computers, including hardware and software, is required.
  • CompTIA A+ certification is preferred.

Other Qualifications:  The Help Desk Technician must be available for emergencies and occasional evening and weekend work.

PHYSICAL DEMANDS:  The physical demands described here are representative of those requires to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to walk to different offices to resolve technical problems, to sit, use hands and fingers, and reach with hands and arms to type on and configure computer systems. Must be able to speak and hear faculty and staff members to discuss technical issues or problems. Lifting of equipment up to 50 pounds is required. The employee is occasionally required to stand, stoop, or kneel to set up computer equipment. Specific vision abilities required by this job include close vision to use a computer and to do the required paperwork.

WORK ENVIRONMENT:  The work environment characteristics described here are representative of those employees encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is in a shared, indoor office environment with a low to moderate noise level.

NOTE:  This job description in no way states or implies that these are the only duties to be performed. The employee will be required to follow any other instructions and to perform any other duties requested by his or her supervisor. Employees are expected to assist & provide coverage for co-workers during peak periods, vacation days, or sick days, at all locations, and to work with administration in the attainment of the university’s missions and goals.

Applicants must be legally authorized to work in the United States on a full-time basis. At this time, Logan University is unable to sponsor or assume sponsorship of employment visas or provide immigration-related support for this position or other work authorization programs.

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